Changing Perspectives2017

Our vision.Hi folks,

What an amazing 6 months it’s been since I joined Thames Water. I’m genuinely so proud to have joined such a remarkable business at such an exciting and challenging time.

As you can imagine, as a new-comer to the water industry, there’s been lots to learn and I’m involved in numerous different things, each one as important as the other. That’s the fun of being a CEO.

But the one key thing that cuts across all others for me personally is people. In my experience it is the people that make a place. Protecting the health, safety and wellbeing of all of our employees, our partners and our customers is paramount. Our health and safety vision of zero incidents, zero harm, and zero compromise is a way of life and something we can only truly achieve by working together.

That’s why I’m delighted you could join us here today at Changing Perspectives – our 2017 health and safety conference. It promises to be an exciting day with plenty of opportunities for us all to reset our perspectives, looking at the ways we communicate, approach mental health and use new technology.

All of these are core elements that help us to deliver our zero compromise approach.

I hope you enjoy the day.

Steve Robertson Chief Executive Officer Time Agenda Room

10:00 Start Reels Café

10:30 Our vision, our journey

Auditorium

12:00 Breakouts Auditorium

Altitude 360

13:10 Lunch Reels café

Altitude 360

14:15 Breakouts Auditorium

Altitude 360

15:40 Key note speaker

Auditorium

16:30 Finish

All Group 1 Group 2

Agenda

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Our journey.At Thames Water we want to be at the cutting edge of health, safety and wellbeing , always thinking differently and trying new things.

A terrific achievement for us and our partners this year, was having zero employees or contractors off work as a result of injury for the first time in our history. It’s a fantastic milestone to have reached, alongside a 20% reduction in our lost time injury frequency and lost time illness rate. In addition this year we have witnessed a 50% reduction in days lost to work related injury, signifying a huge reduction in the severity of injuries occurring.

To make sure we continue these and other fantastic trends, we have been taking training for all of our staff very seriously. We’re always reaching higher and searching for new ways of developing our people and innovative ways of working, including bringing a NASA mission controller across from Houston to work with us on our catastrophic risk management process. Finally, our supply chain

partners on the HSLT have been extremely dynamic throughout the year introducing waves of initiatives including the creation of new look essential standards for all of our partners to use. To top it all off we even worked with the Star Wars special effects team to create a spectacular explosion on one of our sites in the name of safety.

I truly believe a constantly changing perspective on health and safety is key to keeping us at the cutting edge of keeping our people motivated to take responsibility for their own wellbeing. I am exceedingly proud of the progress we have made this year.

We remain committed to our zero compromise approach to health, safety and wellbeing that’s why every one of our people is empowered to stop any unsafe work immediately by showing their zero compromise card.

If you see anything unsafe when working with us please don’t be afraid to show your card either.

Keeping you healthy and safe, every day at work.

Zero compromise“I understand that I’m not expected to carry out any task that’s likely to cause any harm to myself or others. I’m authorised to stop work if I feel the situation’s unsafe.”

Signed:

Karl Simons Head of Health, Safety, Security and Wellbeing

About today’s venue.The Millbank media centre and Altitude 360, sits on the bank of the River Thames, and boasts the most spectacular views of London. The venue is a tale of two halves. The media centre is home to Westminster’s only cinema: a fantastic self-contained auditorium that we will use as the stage for our key speakers and their amazing stories.

On the 29th floor from Altitude 360, you will gain a new perspective on our capital city, from Westminster’s tallest building. The view from here will challenge even the most hardened Londoners not to see something new and be impressed – we hope!

Altitude 360

Auditorium

Reel’s café

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Top tip!Does your impact match

your intent? ‘It’s not what you said, it’s the

way you said it!’

Two simple truths1. The way you deliver a message

can often be more important than the words you are using.

2. You should take time to think about how your messages will be received and how you can alter your delivery to be the most effective.

gill.green@orconsulting.uk.com

orconsulting.uk.com

Delivery affects impact. Changing perspectives on…communication and behaviourUsing the theory of Transactional Analysis, we will explore how the successful delivery of a message can often be more impactful than the words that are being said.

About Dr Gill GreenGill is a Chartered Clinical Psychologist who worked for nearly 20 years as a clinician and manager in the NHS mental health services with people who had experienced extreme trauma in the workplace.

Gill is now part of the senior leadership team of ORConsulting Ltd, a business psychology consultancy specialising in leadership development and organisational effectiveness.

She is passionate about behavioural safety and wellbeing and is currently working closely on a number of projects with the health and safety teams at Thames Water.

Rebellious child

Compliant child

Critical parent

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1. Identifying the key signs It’s important to notice and recognise the signs of change in an employee’s behaviour. For example:

• Failing to meet deadlines when previously they have met deadlines• Working long hours (visible signs of stress at work) • A sudden loss in motivation.

Try to establish whether inconsistent behaviour is short-lived or is a sign of a more serious problem.

2. Early intervention It is important to have frequent conversations with employees where they can bring up personal issues. You should always try and keep 1:1s dedicated to that employee and their concerns, not necessarily just issues relating to the job.

Hold team meetings where the team are comfortable talking to and with each other, not just between the manager and employee. We need to help create a culture where employees feel comfortable discussing their mental wellbeing.

3. Early referral to specialist

If one of your employees has raised concerns about their wellbeing, or you suspect they are struggling, then refer them to the occupational health team or employee assistance programme who will be happy to help.

Mental health issues.Top

tips for managers

1. How many people in the UK will experience a mental health problem per year?

A) 1/2 B) 1/4 C) 1/8

2. What proportion of people with mental health problems experience stigma?

A) 90% B) 10% C) 50%

3. What proportion of people with severe mental health problems have been victims of a crime in the previous year?

A) 45% B) 12% C) 28%

4. How long do the majority of people with a mental health problem wait before telling their closest family and friends about it?

A) 7 months B) 2months C) Over a year

Lee’s story - the real impactLee Rowland will talk about the origins of his depression, his experience trying to handle this on his own and how he managed to get help and recover. Lee’s journey emphasises how people can be suffering in silence and how important it is to recognise the signs of depression in ourselves and others around us. Thames Water’s wellbeing strategy focuses on making talking about our mental wellbeing common place and a key part of our managers’ 1:1s. We hope that this will remove any stigma around mental health, lead to early detection of mental health issues and help us make sure that our employees get the help they need to recover.

Mental health quiz.

Answers – 1:B, 2:A, 3:A, 4:C

SPOT, talk, help. Changing perspectives on…mental healthWe aim to raise awareness of mental health, change typical perceptions of it as a taboo subject and break the stigma. Studies have shown that two out of three people with mental health problems believe that workplace stress contributed to their illness. So why don’t we talk about it?

SPOT the signs See the signs

Provide the opportunities to discuss

Offer a listening ear

Talk to a professional

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A new view. Changing perspectives on…using technology. Technology has the power to transform the way we look at the world.

Today’s exhibitors will demonstrate how we can change our perspective to explore what more can be done using technology to transform the way we manage health and safety.

A new look at wearablesCan we make our personal protective wear more proactive? The current models keep us safe but are a reactive protective measure, a last line of defence. If a hard hat could alert you to danger, before it’s even close, it is more likely that you would become more aware of your surroundings and modify your behaviour in the long term. Whereas tool box talks aim to modify future behaviour and de-briefs reflect on past behaviour, with this new wearable technology we will be able to make different decisions in real time.

Immersive Virtual RealityWe often discuss learning and development from the perspective of employee growth, but what if the skills being taught are life-saving?

The immersive nature of virtual reality (VR) enables employees to learn and practice new skills in a safe environment, making high-risk training achievable and cost-effective. VR gives learners the opportunity to see and experience new things with the freedom to fail safely, and ultimately succeed by learning from their mistakes.

Cognitive computing with IBM WatsonWatson is a cognitive system which understands, learns, reasons and interacts. By applying cognitive computing to asset management, Watson can learn to make predictions and identify anomalies. By improving our knowledge and understanding we can make better and safer decisions. With better understanding we can change our perspective on health and safety.

Eye in the skyCome with us on a journey through the rapidly evolving world of drone-based asset management. A fast-moving industry estimated to be worth £45bn, we are proud to say that Thames Water is leading the water industry with its pioneering use of drones.

What’s even better is that we have a great home-grown drone story to tell. From humble beginnings as an employee’s hobby to a major shift in the way we’re beginning to approach high risk work on site, find out about our own drone experience by getting up close and personal with Thames Water’s growing drone fleet and experienced pilots.

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How I’m feeling Lanes for Drains have developed an app to gauge how their people are feeling and give them the option to reach out for support. It came about after a discussion about how feelings influence behaviour. Feeling unhappy is a contributing factor which can lead to incidents, reduction in customer service levels, complaints and damage to equipment. If we can intervene when people are feeling unhappy, then we have a better chance of improving people’s behaviour and performance.

Notes

Peter Brown, HSE - An external perspectiveWe are delighted to welcome Peter Brown, Head of the Policy Division within the Health and Safety Executive’s Hazardous Installations Directorate to this year’s conference. Peter Brown will be sharing his perspective on key challenges in the industry.

Mission RoomThe multi award-winning Mission Room technology covers the capture, processing and immersive display of 360 degree video footage of real sites and situations.

As well as providing an innovative new perspective for inductions, training and project planning, Mission Room technology is also currently identified as best practice on the Considerate Constructors Scheme (Innovation). In the safety of the office, Mission Room enables collaborative engagement with real sites, helping different parts of the workforce to identify site layouts, access methods and hazards before visiting a real site.

Today, Mission Room will be presenting a range of capture and display technologies, together with real site engagement examples of how safety can be improved.

missionroom.com

Babylon HealthBabylon’s ambitious aim is to democratise healthcare by putting an accessible and affordable health service into the hands of every person on earth. Technology is enabling Babylon to radically challenge approaches to health care across the world by offering users a comprehensive, immediate and personalised health service through a mobile app.

Babylon have brought together scientists, clinicians, mathematicians and engineers to focus on combining the ever growing computing power of machines with the best medical expertise available. Can they change the way you see health care in your organsiation?

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Notes

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Get home safe.

13706 03/17

BabylonDramanonGill Green – ORConsulancyIBMJohn Lorimer – Thames WaterLanes GroupLee RowlandMindMission RoomPeter Brown – HSE

A special thanks.

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