h&s engagement strategy - health and safety...

Our journey so far…

H&S Engagement Strategy

4

Senior Core

Team

HSE Committee

Water Wastewater Retail & Support

Services

Output & Delivery

Executive

TTT Board

Senior Core

Team

Infrastructure

Alliance

eight2O

Alliance

Executive

TW Board

HSE Committee

HSE Committee

HSE Committee

HSLT

Partnership Engagement Model

Facilities

Management Waste

Networks

Strategic objectives set annually that would drive improvement

• Seven Aims

• 21 initiatives

• 2013/14 • Refreshed zero compromise vision

• Introduction of zero compromise card • NEBOSH Gen Cert introduced for all

managers • Introduced Executive Incident Reviews • Development of the Health & wellbeing

maturity model • Commenced emotional resilience

workshops • Launched Health and safety hub • Worker/workplace/wellbeing strategy • Visible leading & lagging indicators

• 2014/15

• Targeted “facts about” booklets introduced

• Personal medical assessment for employees

• Launch of Water Wellbeing Week • EPIC induction programme introduced • Free flu vaccinations offered to all

employees • Early access to physio treatment for all

employees • Cohort OH management system

introduced • Targeted health promotions throughout

the year • Fatigue condition monitoring • Legislation update for TW leaders • IOSH Managing Safely for all team

leaders/TU reps

2015/16

• Introduction of monthly Wellbeing focus • Positive energy workshops • Tiredness & fatigue guidance • Active physio support for non-work

related injury • Free prostate cancer testing • Drug & Alcohol testing introduced • Free thyroid tests • Essential standard for health & wellbeing

introduced • Water safety awareness/working

introduced

2016/17

• Team mood analysis • NASA/TW risk review undertaken • Leadership team psychology workshops

developed • Introduction of driver behaviour

indicators across fleet • Alan Carr workshops offered free to all

employees • 12 week free membership to slimming

world • Suite of essential standards developed

and in place • GB Health & Wellbeing week went live • Mental illness speakers across the

business

2017/18

• Safety maturity model designed & Introduced

• AI Virtual Safety Adviser designed • Virtual reality introduced into H&S

educational training • Mental Health First Aid (MHFA) • Mind-fit Mental Health for all employees • Physical resilience programme introduced • APS H&S Asset Investment risk programme • E-permit design & implementation • Controller of premises licence to lead

programme • Buried services encased in concrete

Isolation programme • Prime Ministers Mental Health Review

H&S Statutory & Risk Compliance

Company Risk Visualisation at Main

Board / Executive Level

11

Risk & Statutory InspectionsPlanned

2017/18

YTD

Target

Actual

2017/18

Trunk Mains (HCV's) inspections 5,008 4,762 4,409

Mains Sahara Survey 136 134 123

Reservoir Inspections (Statutory & Service) 117 107 113

Tunnel Inspections 30 29 12

Toxic Gas Inspections 136 125 205

COMAH site inspections 22 20 22

Sewer Flooding Protection Inspections 840 770 565

Sewers crossing railways inspections 330 320 314

Strategic Pumping Station Inspections 88 80 75

Bridges - Principle Inspections 41 38 42

Pipe Bridges 1877 1521 329

Lifting equipment inspections 38448 35,456 35,273

Pressure vessel inspections 800 757 1146

Chemical Tanks 122 117 191

Local Exhaust Ventalation Systems 329 303 303

Fire Risk Assessments 265 241 286

Fixed Electrical Testing 1041 966 970

HV Site Inspections 48 45 46

DSEAR HA Inspections 1941 1768 1859

Display Screen Assessents 1320 1199 1416

Face Fit Testing 250 239 283

Skin Surveillance 346 311 390

Audiometry tests 258 241 172

Safety Critical Medicals 266 252 487

Noise Assessments 36 33 44

PAT Inspections 210 200 175

Asbestos Inspections 396 373 361

Legionella Inspections 448 415 390

Tree Surveys 1467 1345 1569

* Forecast set at the start of the year

Sta

tic

Dy

na

mic

Health & Safety - Key Performance Indicators

12

Actual Benchmark Actual Benchmark Trend Benchmark

g r

g g

a g

g A

g g

a g

g g

g g

g g

g g

* Benchmarks are based 20% reduction in injuries, but our aspiration is to have zero lost time injuries.

Current Month YTD Year End

19

2 2 23 27 25 29

2 2 21 17 23

356

21 20 179 221 199 241

20 30 339 326 369

855

3871 3088 41170 33968 44258 37052

69 71 792 784 863

4680

1807 1564 23574 17204 25138 18763

224 150 5599 2340 5749

14074

3996 2789 45249 30679 48038 33462

1261 1173 13075 12903 14248

Unsafe acts and conditions (hazards)

Non Lost Time Injuries

Health and safety inspections (SHE 6,8 & 10)

Notifiable

Health and safety training

Corrective actions closed (from investigations, inspections and audits)

Senior manager health and safety site visits (SHE 7)

Health and wellbeing surveillance

Major & MOP

Injuries & DO's




Notifiable





Major & MOP

Injuries & DO's




Notifiable





Major & MOP

Injuries & DO's




Notifiable





Major & MOP

Injuries & DO's




Notifiable


Corrective actions closed (from investigations, inspections audits and hazards)



Major & MOP

Injuries & DO's

Lost time Injury(non notifiable)

Health & Safety Observations

Non Lost Time Injury



Corrective actions closed (from incidents, hazards, inspections and audits)


Near miss incidents


Lagging Indicators

Leading Indicators

RIDDOR Incidents

13

0.160.140.14

0.18

0.125

0.000.00

0.10

0.20

0.30

0.40

Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18

Lost

Tim

e i

nju

rie

s p

er

10

00

00

wo

rkin

g h

ou

rsLost Time Injury Frequency Rate (12 month rolling)

Wholesale Waste Total Wholesale Water Total Total Target Retail Group Services

0.21

0.14

0.08

0.13

0.24

0.07

0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18

Wo

rk r

ela

ted

lost

tim

e il

lne

sse

s p

er

10

0,0

00

wo

rkin

g h

ou

rs

Lost Time Illness Frequency Rate (12 month rolling)

Target Wholesale Waste Group Services Thames Water Retail Wholesale Water14

12231

42981

0

5000

10000

15000

20000

25000

30000

35000

40000

45000

50000A

pr-

13

Ma

y-1

3

Jun

-13

Jul-

13

Au

g-1

3

Sep

-13

Oct

-13

No

v-1

3

De

c-1

3

Jan

-14

Feb

-14

Ma

r-1

4

Ap

r-1

4

Ma

y-1

4

Jun

-14

Jul-

14

Au

g-1

4

Sep

-14

Oct

-14

No

v-1

4

De

c-1

4

Jan

-15

Feb

-15

Ma

r-1

5

Ap

r-1

5

Ma

y-1

5

Jun

-15

Jul-

15

Au

g-1

5

Sep

-15

Oct

-15

No

v-1

5

De

c-1

5

Jan

-16

Feb

-16

Ma

r-1

6

Ap

r-1

6

Ma

y-1

6

Jun

-16

Jul-

16

Au

g-1

6

Sep

-16

Oct

-16

No

v-1

6

De

c-1

6

Jan

-17

Feb

-17

Ma

r-1

7

Ap

r-1

7

Ma

y-1

7

Jun

-17

Jul-

17

Au

g-1

7

Sep

-17

Oct

-17

No

v-1

7

De

c-1

7

Jan

-18

Feb

-18

Ma

r-1

8

Hazards Reported - 12 month rollingChallenges of unsafe acts/conditions reported

0

5000

10000

15000

20000

25000

30000A

pr-

13

Ma

y-1

3

Jun

-13

Jul-

13

Au

g-1

3

Sep

-13

Oct

-13

No

v-1

3

De

c-1

3

Jan

-14

Feb

-14

Ma

r-1

4

Ap

r-1

4

Ma

y-1

4

Jun

-14

Jul-

14

Au

g-1

4

Sep

-14

Oct

-14

No

v-1

4

De

c-1

4

Jan

-15

Feb

-15

Ma

r-1

5

Ap

r-1

5

Ma

y-1

5

Jun

-15

Jul-

15

Au

g-1

5

Sep

-15

Oct

-15

No

v-1

5

De

c-1

5

Jan

-16

Feb

-16

Ma

r-1

6

Ap

r-1

6

Ma

y-1

6

Jun

-16

Jul-

16

Au

g-1

6

Sep

-16

Oct

-16

No

v-1

6

De

c-1

6

Jan

-17

Feb

-17

Ma

r-1

7

Ap

r-1

7

Ma

y-1

7

Jun

-17

Jul-

17

Au

g-1

7

Sep

-17

Oct

-17

No

v-1

7

De

c-1

7

Jan

-18

Feb

-18

Ma

r-1

8

Management Inspections - 12 month rollingManagement Inspections

0

2000

4000

6000

8000

10000

12000

14000

16000A

pr-

13

Ma

y-1

3

Jun

-13

Jul-

13

Au

g-1

3

Sep

-13

Oct

-13

No

v-1

3

De

c-1

3

Jan

-14

Feb

-14

Ma

r-1

4

Ap

r-1

4

Ma

y-1

4

Jun

-14

Jul-

14

Au

g-1

4

Sep

-14

Oct

-14

No

v-1

4

De

c-1

4

Jan

-15

Feb

-15

Ma

r-1

5

Ap

r-1

5

Ma

y-1

5

Jun

-15

Jul-

15

Au

g-1

5

Sep

-15

Oct

-15

No

v-1

5

De

c-1

5

Jan

-16

Feb

-16

Ma

r-1

6

Ap

r-1

6

Ma

y-1

6

Jun

-16

Jul-

16

Au

g-1

6

Sep

-16

Oct

-16

No

v-1

6

De

c-1

6

Jan

-17

Feb

-17

Ma

r-1

7

Ap

r-1

7

Ma

y-1

7

Jun

-17

Jul-

17

Au

g-1

7

Sep

-17

Oct

-17

No

v-1

7

De

c-1

7

Jan

-18

Feb

-18

Ma

r-1

8

H&S Training Days - 12 month rollingH&S Education

0

10000

20000

30000

40000

50000

60000A

pr-1

3

May

-13

Jun-

13

Jul-

13

Aug

-13

Sep

-13

Oct

-13

Nov

-13

Dec

-13

Jan-

14

Feb

-14

Mar

-14

Apr

-14

May

-14

Jun-

14

Jul-

14

Aug

-14

Sep

-14

Oct

-14

Nov

-14

Dec

-14

Jan-

15

Feb

-15

Mar

-15

Apr

-15

May

-15

Jun-

15

Jul-

15

Aug

-15

Sep

-15

Oct

-15

Nov

-15

Dec

-15

Jan-

16

Feb

-16

Mar

-16

Apr

-16

May

-16

Jun-

16

Jul-

16

Aug

-16

Sep

-16

Oct

-16

Nov

-16

Dec

-16

Jan-

17

Feb

-17

Mar

-17

Apr

-17

May

-17

Jun-

17

Jul-

17

Aug

-17

Sep

-17

Oct

-17

Nov

-17

Dec

-17

Jan-

18

Feb

-18

Mar

-18

Actions closed - 12 month rollingCorrective Actions Closed

Zero Compromise

Cards

Catastrophic Risk

Management

Using mobiles while

driving banned

Safe Driving

Programme

Launched

Utilities Management

Group formed

NEBOSH

Certificate for all

managers Mandated use of data

logging Cat & Genny

Permit to Drive

enforced Executive Incident

Reviews for any

Lost Time Incident

Safe Digging

Essential Standard Online Driver Training Management

Interventions for

anyone receiving

points Stand Downs for

Contractors

Health and Safety

Awards Monthly Safety

Focus Occupational Road

Risk Group Formed

Hazard Module on

Safeguard Essential Standard for

Commercial Vehicles

ZC Behavioural

Safety Training TW Passport

revision

Advanced Driving

qualification

introduced Service Strike

Dashboard

introduced

IOSH Managing

Safely PPE Enhanced

across the

company MD led conference

call following

service strikes Pristine Manual

Handling

Investigations

Hazard Reporting H&S Site Files Mobile App

Launched Facts About

Booklets

Animated Incident

Learning Visual Impact

Sessions

Essential

Standards Re-

Branded

Relaunch of

Utilities

Management

Group

Safety Maturity

Model Immersive

Training

Executive Lifestyle

Challenge

Health and Safety

Policy Refreshed

Zero Compromise Leading and lagging

indicators triangle

Health & Wellbeing

Vision & Strategy Health & Wellbeing

Maturity Model

Essential Standard

on Health &

Wellbeing Managers

Resilience Course

NEBOSH

competency for

managers

Personal Resilience

Course

Cardinus Training &

Assessment

Hear of You

Survey Personal Medical

Assessments for all Targeted FACTS

booklets Physio access 1st Water Wellbeing

Week Flu Vaccinations Personal Stories Targeted Health

Promotions Fatigue

Conditioning

Monitoring Health Tracking

HSLT Supply Chain

Engagement Positive Energy

Workshops

Monthly Wellbeing

Focus Changing

Perception's

Prostrate Cancer

Checks

Executive Reviews

for illness cases

leading to lost time D&A testing

Tiredness and

Fatigue Standard Interactive Doctor

Assessments

Ergonomics

Assessments Clinical

Psychologist

Workshops Mental Health Quiz Mental Illness talks

Thyroid testing Stop Smoking

Programme Slimming World WOW

Video of RTI

23

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h&s engagement strategy - health and safety...

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