Chapter 1

Solutions to SHW

Problem 1

Operation (a) Area of OM (b)

Develop the curriculum Product design

Assign faculty to classes

Admit students

Schedule classes

Order books

Register students

Scheduling

Process design

Scheduling

Process design

SCM/Inventory Management

ForecastingForecast demand

Problem 2

• Redesign interior– Product design

• Make or buy new materials– SCM

• If buy new materials, find suppliers– SCM

• May need to redesign assembly process– Process design

Problem 3

• Moved closer to Las Vegas– Closer to customer– Faster delivery– Lower transportation cost– All are SCM issues

• Cut electricity cost by 40%– Operate from 5 am to 1:00 pm– Scheduling issue

Problem 3

• Reduced workforce– Reduction in capacity

• Redesigned production process to accommodate fewer workers– Process design

Problem 4

a. Inputs– Students– Faculty– Staff– Classrooms– Buildings– Library– Computer labs

Problem 4

b. Output─ Graduates with employable job skills

c. Transformation process− The curriculum− Lectures− Tests− Homework− Papers− internships

Case: Creature Care Animal ClinicQuestion 1

Staff Schedule

M-F Wed. night Sat. 1/2 day

Drs. Barr, Yen

x Rotate Rotate

3 nurses x Rotate Rotate

Office mgr. x

Office asst. x x

Question 1

• Two major problems– Scheduling – Inventory

• Cause of problems?– No forecasting of demand for service by day– No forecasting of demand by item by time

period

Case: Creature Care Animal ClinicQuestion 1

• Scheduling is inconsistent with daily demand for services– High demand on Saturday

• Need 2 doctors on Saturday, but doctors rotated

– High demand on Friday afternoon • Shortage of staff-- had to stay late

– Low demand on Wed. night• Overstaffed

Case: Creature Care Animal ClinicQuestion 1

• No inventory management system– Excess inventory of some items– Shortages of other items– Multiple brands of same item

• May or may not be a problem

– Spoilage• Some meds passed expiration date