chapter 14 – information systems, first edition john wiley & sons, inc by france belanger and...
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Copyright 2012 John Wiley & Sons, Inc.
Chapter 14 –
Information Systems, First Edition John Wiley & Sons, Inc
by France Belanger and Craig Van SlykeContributor: Brian West, University of Louisiana at
Lafayette
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Copyright 2012 John Wiley & Sons, Inc.
Practice: Focus Story Discussion
• When have you used the knowledge of others to help you make a decision? Briefly describe the decision. Who did you contact to help you? What knowledge did were you trying to access?
• How have you used information technologies to help you connect with others for the purpose of tapping their knowledge? Why did you use those technologies?
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Copyright 2012 John Wiley & Sons, Inc.
Practice
Learning Activity 14.1 (p. 313)Personal knowledge management is the process of determining what knowledge you need, and how to find, organize and use that knowledge. • What tools do you use? • How effective are they?
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Managing Knowledge
Benefits of Knowledge Management• Better problem solving• • More effective product management• • Improved processes (more efficient and more
effective)• • Better leveraging of intellectual assets
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Managing Knowledge
Explicit• • •
Tacit• • •
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Knowledge Resources
Types of Knowledge Resources• Experiential knowledge• • Systemic knowledge•
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Copyright 2012 John Wiley & Sons, Inc.
Knowledge Management Process
The main process for Knowledge Management consists of creation, capture, codification, storage, retrieval, transfer, and application.
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Create
Capture
Codify
Store
Retrieve
Transfer
Apply
Figure 14.1-Knowledge Management Cycle
Copyright 2012 John Wiley & Sons, Inc.
Knowledge Creation
• • Externalization• • Internalization
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Socialization
Internalization
Externalization
Combination
ExplicitExplicit
Tacit Tacit
Tacit
Tacit E
xplicitExplicit
Figure 14.2-Knowledge Management Cycle
Copyright 2012 John Wiley & Sons, Inc.
Practice
Learning Activity 14.2 (p. 321)A wiki is a Website that allows individuals to jointly create and edit web pages about a chosen topic using a simple Web-based interface. • How can a wiki be used for knowledge
management?
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Technologies
• Repositories• Executive IS and Dashboards• Communication Based• Expert Systems– Data Driven DSS– Model Driven DSS– Document Driven DSS– Communication Driven DSS
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Practice
Learning Activity 14.3 (p. 325)Describe your experience using the DSS.• Was it useful? • Why/why not?
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Business Intelligence
• Data warehousing• Data Mining
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Figure 14.8-Business Intelligence Framework (insert PDF graphic here)
Copyright 2012 John Wiley & Sons, Inc.
Practice
Learning Activity 14.4 (p. 334)• A friend will loan you a software CD for a class
project. Will you borrow the CD?• A co-worker uses a work computer for a part
time job. Do you report your co-worker?• The VP of Marketing want to trade information
about customers with another company. As CIO do you provide the information?
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Ethical Decision Making
PLUS questions• P - • L - • U - • S -
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Copyright 2012 John Wiley & Sons, Inc.
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