Chapter

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1

Leadership Mind and Heart

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

2

Your Leadership Challenge

• Recognize how mental models guide your behavior and relationships.

• Engage in independent thinking by staying mentally alert, thinking critically, and being mindful rather than mindless.

• Break out of categorized thinking patterns and open your mind to new ideas and multiple perspectives.

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

3

Your Leadership Challenge (cont.)

• Begin to apply systems thinking and personal mastery to your activities at school or work.

• Exercise emotional intelligence, including being self-aware, managing your emotions, motivating yourself, displaying empathy, and managing relationships.

• Apply the difference between motivating others based on fear and motivating others based on love.

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

4

Mental Models

Theories people hold about specific systems in the world and their expected behavior

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

5

Leader’s Mind

Independent thinking Questioning assumptions and interpreting data

and events according to one’s own beliefs, ideas, and thinking, rather than pre-established rules or categories defined by others

Mindfulness The process of continuously reevaluating

previously learned ways of doing things in the context of evolving information and shifting circumstances

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

6

Systems Thinking

The ability to see the synergy of the whole rather than just the separate elements of a system and to learn to reinforce or change whole system patterns

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7

Daft ch 5 1.CLP

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

8

Emotional Intelligence

A person’s abilities to perceive, identify, understand, and successfully manage emotions in self and others

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

10

Ex. 5.4 Eight Families of Emotions

Enjoyment

Anger Fear

Disgust Surprise

Shame Sadness

Love

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Ex. 5.5 The Components of Emotional Intelligence

Self-Awareness

•Emotional self awareness•Accurate self-assessment•Self-confidence

Social Awareness

•Empathy•Organizational awareness•Service orientation

Self-Management

•Emotional self-control•Trustworthiness•Conscientiousness•Adaptability•Optimism•Achievement-orientation•Initiative

Relationship Management

•Development of others•Inspirational leadership•Influence•Communication•Change catalyst•Conflict management•Bond building•Teamwork and collaboration

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Types of Motivation

• Fear-based Motivation– Motivation based on fear of losing a job

• Love-based Motivation– Motivation based on feeling valued in the

job

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Ex. 5.6 Indicators of Love versus Fear in Organizations

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