chapter 4 the world of food and beverages permission granted to reproduce for educational use...
TRANSCRIPT
Chapter4The World of Food and Beverages
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Objectives
• Describe the types of commercial foodservice.
• Describe the types of noncommercial foodservice.
• Distinguish between commercial and noncommercial foodservice.
• List the functions that all foodservices must perform.
continued
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Objectives
• Analyze how a restaurant concept distinguishes one restaurant from another.
• Assess the importance of customer feedback.
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Types of Foodservice Operations
• Foodservice is the business of making and serving prepared food and drink
• The two basic types of foodservice operations are commercial and noncommercial
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Commercial Foodservice
• Commercial foodservice businesses compete for customers
• Four categories of commercial foodservice are– quick-service restaurants– full-service restaurants– catering– hotel and club foodservices
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Quick-Service Restaurants
• Quick-service restaurants– provide convenience, speed, and basic service at
a low price– are self-service
• Types include– fast-food restaurants– cafeterias– buffets– carryout restaurants
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Fast-Food Restaurants
• In a fast-food restaurant,– customers order food and pick it up at a counter– drive-through windows are common– menus are usually limited to a few items that can
be prepared quickly– the dining area is small
• Most use high-tech foodservice equipment
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Cafeterias
• In cafeterias, food is– displayed along a counter called a serving line– requested from servers and then carried by
customers to their tables• Cafeterias are
– large and capable of serving many customers at once
– common in schools and hospitals
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Buffets
• In buffets,– food is displayed on tables– customers serve themselves and take the food to
their tables• Most buffets are
– all-you-care-to-eat– large and capable of serving many customers at
once
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Carryout Restaurants
• Carryout restaurants prepare food for customers to take away and eat elsewhere
• The restaurants may– provide some seating– offer delivery services
• Carryout foodservice may be part of another business, such as a grocery store
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Full-Service Restaurants
• In full-service restaurants,– customers sit at a table and give their orders to a
server– the server brings the food to the table
• The two major categories are– fine-dining restaurants– casual
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Fine-Dining Restaurants
• Fine-dining restaurants– emphasize the highest quality service,
ingredients, décor, and atmosphere– have a relatively large number of employees per
customer– have high prices– usually feature small restaurants– hire trained, experienced, professional chefs
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Casual Dining Restaurants
• Casual dining restaurants may– specialize in a single item, such as pizza or
seafood– focus on ethnic cuisine, such as Italian or
Chinese– cater to families and emphasize variety and
comfort
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Hotel and Club Foodservice
• Hotels provide a variety of food and beverage services, from full-service restaurants to vending machines
• Clubs usually– operate at least one dining room– have extensive catering facilities for weddings,
reunions, and other social events
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Catering
• Catering– is the provision of food and service for a special
event– usually involves feeding a large number of people
at one time– provides guests with either all the same menu
items or a limited selection– may be on-premise or off-premise
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Recreation Businesses
• Recreation businesses, such as sports arenas or movie theaters, often include foodservice
• Foodservice at these businesses is often casual with a limited menu
• Some recreation businesses do offer fine-dining services
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Shopping Centers and Stores
• A foodservice business may be located within other businesses, such as– shopping malls– department stores– bookstores– grocery stores– convenience stores
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Transportation Centers
• Foodservice is usually available in transportation centers such as– airports– railroad stations– bus terminals– highway plazas and truckstops
• Foodservice operations can range from candy shops to fine dining
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
In-Transit Foodservice
• In-transit foodservice may be found on airplanes, trains, and cruise ships
• Foodservice may range from simple snacks to fine dining
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Noncommercial Foodservice
• Noncommercial foodservice is supported or subsidized by a host company or organization
• Examples are foodservice operations in– schools, which may have in-house foodservice
or contract foodservice– hospitals and other health care facilities– places of employment– the military– prisons
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Functions in Foodservice
• Menu planning• Production• Service• Purchasing and
receiving• Food safety and
sanitation• Management
• Marketing and sales• Human resources• Accounting• Security• Safety and emergency
procedures• Engineering and
maintenance
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Restaurant Concepts
• A restaurant concept, the whole idea of the restaurant or restaurant chain, includes– theme– location– décor– ambience– service style
• The market can be broken up into market segments to help identify the target market
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
Customer Feedback
• Three ways of obtaining customer feedback:– guest comment cards– mystery shoppers– managers speaking with guests
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
• What is foodservice?– the business of making and serving prepared
food and drink• Name four categories of commercial
foodservice.– quick-service restaurants, full-service
restaurants, catering, hotel and club foodservices
Chapter 4 Review
continued
Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc.
• Cafeterias in schools and workplaces are examples of _____ foodservice.– noncommercial
• Name three ways foodservice managers can obtain customer feedback.– guest comment cards, mystery shoppers, talking
with guests
Chapter 4 Review