1. Chapter 5 Managing and Organizing Business

2. Understanding Management

Managing and Organizing Business

• Key Concepts

• • Management

• • Managers

3. Exercise Team Skill Assessment

Your college has announced that it will have a team competition (teams of 5 persons) among all students and the prize will be a years free tuition. It is allowing students to vote on the specific nature of the competition. The choices are basketball, volleyball, a Jeopardy-style knowledge game, a scavenger hunt, or combined sports relay (running, swimming, jumping, climbing, and throwing). You wish to make your recommendation based on the skill set of your team members.

4. Exercise (contd) Team Skill Assessment

Consider both specific technical skills and human relations skills such as leadership, coolness under pressure, etc. Then make a recommendation.

5. 4. 3. 2. 1. Human Relations Skills Technical skills Team Member 5. The Management Process

Planning

• Mission Statement

• Strategic Goals

• Strategy Formulation

• • Environmental analysis

• • Organizational analysis

6. The Management Process

Planning (contd)

• Strategy Implementation

• • Tactical plans

• • Operational plans

7. Strategic Analysis:Whirlpool Goes to China 8. Discussion Question

If you were the chief executive of a television station with the strategic goal of becoming #1 in your market, what type of strategy would you formulate to achieve this goal? Why? How would you implement the strategy?

9. The Management Process

Planning (contd)

• Special Planning Elements

• • Succession Planning

• • Innovation Planning

• • Contingency and Crisis Planning

10. Think About It

What contingencies would you plan for if you were the president of the United States or the governor of your state?

11. When a Crisis Strikes

Here are some crisis communications tips from Capstone Communications in Chico, California

• Identify a Spokesperson

• Be Factual

• Tell All the Bad News at Once

• Emphasize the Positive

• Don't Avoid the Media or Employees

• Don't Lose Your Cool

• Issue Press Releases at the Same Time As Employee Announcements

Source: Britnell, Alan,Profit , Nov. 2003, Vol. 22, Issue 5, p. 77. 12. The Management Process (contd)

Organizing

• Organizations and Organizational Structure

• Chain of Command

• • Organization chart

• Job Specialization

13. Organizational Chart:Small Local Public Library Source: Telephone interview, reference librarian, College Station, Texas, Public Library, March 21, 2003 . 14. The Management Process

Organizing

• Job Specialization (contd)

• • Job rotation

• Departmentalization

15. Methods of Departmentalization 16. Methods of Departmentalization (contd) 17. Think About It

Draft a quick organization chart for your current or most recent job. Was the chain of command clear and well understood by each employee?

18. The Management Process

Organizing (contd)

• Delegation

• • Authority and Responsibility

• • Centralization Versus Decentralization

• • Span of Control

19. Centralized and Decentralized Organizations 20. Span of Control 21. The Management Process

Organizing (contd)

• Line, Staff, and Committee Authority

• Different Forms of Organizational Structure

• • Functional Organizational Structure

22. Functional Organizational Structure 23. The Management Process

Organizing

• Different Forms of Organizational Structure(contd)

• • Divisional Organizational Structure

24. Possible Divisional Organizational Structure: Coca-Cola Corporation 25. The Management Process

Organizing

• Different Forms of Organizational Structure(contd)

• • Matrix Organizational Structure

26. Possible Matrix Organizational Structure: Pfizer Corporation 27. The Management Process

Organizing

• Different Forms of Organizational Structure(contd)

• • Network Organizational Structure

28. Network Organizational Structure 29. The Management Process (contd)

Directing

Controlling

• Six sigma initiatives

30. Airline Lost Luggage and Control Standards(per year, 1 million pieces of baggage handled) 31. Evolution of Six Sigma fromGeneration I to Generation III Source: Harry, Mikel J.,Mechanical Engineering , Nov. 2004, Vol. 126,Issue 11, Special Section p. 8. Emphasizes both customer and provider Emphasizes customer Emphasizes provider White Belts Green Belts Black Belts Used in small, medium, and large-scale industrial and commercial businesses Used in large-scale industrial and commercial businesses Used in large-scale industrial organizations Focuses on value Focuses on cost Focuses on defect Generation III Generation II Generation I 32. Kinds of Managers

Levels of Management

• Top Managers

• Middle Managers

• First-Line Managers

33. Kinds of Managers (contd)

Areas of Management

• Human Resource Managers

• Marketing Managers

• Financial Managers

• Operations Managers

• Information Managers

• General Managers

34. Management Skills

Technical Skills

Conceptual Skills

Human Relations Skills

International Skills

35. Go to the Web

CEOExpress ( http://www.ceoexpress.com ) tries to help managers be more productive by organizing the best resources on the web. The site screens and organizes links to other valuable sites.

36. Careers in Management

Wide Range of Managerial Careers Available

Occupational Outlook Surveys