chapter 7 qualitative research mcgraw-hill/irwin copyright © 2011 by the mcgraw-hill companies,...
TRANSCRIPT
Chapter 7Chapter 7
Qualitative ResearchQualitative Research
McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All Rights Reserved.
7-2
Learning ObjectivesLearning Objectives
Understand . . .• How qualitative methodologies differ from
quantitative methodologies.• The controversy surrounding qualitative research.• The types of decisions that use qualitative
methodologies.• The different qualitative research methodologies.
7-3
Web as a SourceWeb as a Source
“It is better to think of the Web . . . as the sounds of independent voices, just like the street corner soapbox preacher or that friend of yours who always recommends the best books.”
David Meerman Scott marketing strategist and author,
The New Rules of Marketing and PR
7-4
PulsePoint: PulsePoint: Research RevelationResearch Revelation
62 The percent of wealthy consumers reporting that the state of the economy has changed their view of luxury purchases . . . that flaunting luxury is insensitive.
7-5
Qualitative Research Qualitative Research and the Research Processand the Research Process
7-6
Focus Groups
Qualitative ResearchQualitative Research
EthnographyEthnography
ObservationObservationData
CollectionTechniques
Data Collection
Techniques
IDIsIDIs
Case Studies
Action Research
Grounded Theory
GroupInterviews
7-7
Why Use Qualitative Research?Why Use Qualitative Research?
“Most of what influences what we say and do occurs below the level of awareness.
That’s why we need new techniques: to get at hidden knowledge –
to get at what people don’t know they know.”
Gerald Zaltman Emeritus Professor, Harvard
Creator, Zmet technique
7-8
Qualitative ResearchQualitative Research
Trace Evidence
Trace Evidence
ArtifactsArtifacts
OtherTechniques
OtherTechniques
Behavioral ObservationsBehavioral
Observations
Textual Analysis
Debriefings
7-9
Qualitative Research in Qualitative Research in BusinessBusiness
Job Analysis
Advertising Concept Development
Productivity Enhancement
New Product Development
Benefits Management
Retail Design
Process Understanding
Union Representation
Market Segmentation
Sales Analysis
7-10
Data SourcesData Sources
PeoplePeople
OrganizationsOrganizationsTextsTexts
EnvironmentsEnvironments
Events and happeningsEvents and happenings
Artifacts/ media products
Artifacts/ media products
7-11
The Roots of The Roots of Qualitative ResearchQualitative Research
Psychology
Anthropology
Communication
SociologySemiotics
Economics
Qualitative Research
7-12
Distinction between Distinction between Qualitative & QuantitativeQualitative & Quantitative
Theory Testing
Theory Building
7-13
Qualitative
Understanding
Interpretation
Focus of ResearchFocus of Research
Quantitative
Description
Explanation
7-14
Researcher InvolvementResearcher Involvement
Qualitative
High
Participation-based
Quantitative
Limited
Controlled
7-15
Research DesignResearch Design
Qualitative
Longitudinal
Multi-method
QuantitativeCross-sectional or
longitudinalSingle method
7-16
Sample Design and SizeSample Design and Size
QualitativeNon-probability
PurposiveSmall sample
QuantitativeProbability
Large sample
7-17
Data Type and PreparationData Type and Preparation
QualitativeVerbal or pictorialReduced to verbal
codes
QuantitativeVerbal descriptionsReduced to numeric
codes
7-18
TurnaroundTurnaround
Qualitative•Shorter turnaround possible
•Insight development ongoing
Quantitative•May be time-consuming•Insight development follows data entry
7-19
Data AnalysisData Analysis
Qualitative•Nonquantitative; •Human judgment mixed with fact•Emphasis on themes
Quantitative•Computerized analysis•Facts distinguished•Emphasis on counts
7-20
Qualitative Research Qualitative Research and the Research Processand the Research Process
7-21
Pretasking ActivitiesPretasking Activities
Use product in homeUse product in home
Bring visual stimuliBring visual stimuli
Create collageCreate collage
Keep diariesKeep diaries
Construct a storyConstruct a story
Draw picturesDraw pictures
7-22
Formulating the Qualitative Formulating the Qualitative Research QuestionResearch Question
7-23
Choosing theChoosing theQualitative MethodQualitative Method
Types of participants
Types of participants
Researcher characteristics
Researcher characteristics
FactorsFactors
ScheduleSchedule
Budget
Topics
Project’s purpose
7-24
NonProbability Sampling NonProbability Sampling
PurposiveSampling
SnowballSampling
Convenience Sampling
7-25
Qualitative Sampling Qualitative Sampling
General sampling rule:
Keep conducting interviews until no new insights are gained.
7-26
The Interview Question The Interview Question HierarchyHierarchy
7-27
Interviewer ResponsibilitiesInterviewer Responsibilities
• Recommends topics and questions
• Controls interview
• Plans location and facilities
• Proposes criteria for drawing sample
• Writes screener
• Recruits participants
• Develops pretasking activities
• Prepares research tools
• Supervises transcription
• Helps analyze data
• Draws insights
• Writes report
7-28
Elements of a Recruitment Elements of a Recruitment ScreenerScreener
• Heading
• Screening requirements
• Identity information
• Introduction
• Security questions
• Demographic questions
• Behavior questions
• Lifestyle questions
• Attitudinal and knowledge questions
• Articulation and creative questions
• Offer/ Termination
7-29
Interview FormatsInterview Formats
Unstructured
Semi-structured
Structured
7-30
Requirements for Requirements for Unstructured InterviewsUnstructured Interviews
Distinctions
Developed dialog
Interviewer skill
Probe foranswers
Interviewer creativity
7-31
The Interview ModeThe Interview Mode
GroupIndividual
7-32
IDI vs GroupIDI vs Group
Individual Interview Group Interview• Explore life of individual in depth• Create case histories through
repeated interviews over time• Test a survey
• Orient the researcher to a field of inquiry and the language of the field
• Explore a range of attitudes, opinions, and behaviors
• Observe a process of consensus and disagreement
• Detailed individual experiences, choices, biographies
• Sensitive issues that might provoke anxiety
• Issues of public interest or common concern• Issues where little is known or of a
hypothetical nature
• Time-pressed participants or those difficult to recruit (e.g., elite or high-status participants)
• Participants with sufficient language skills (e.g., those older than seven)
• Participants whose distinctions would inhibit participation
• Participants whose backgrounds are similar or not so dissimilar as to generate conflict or discomfort
• Participants who can articulate their ideas• Participants who offer a range of positions on
issues
7-33
Research Using IDIsResearch Using IDIs
Cultural interviewsCultural
interviews
Sequential interviewingSequential
interviewingTypesTypes
Life historiesLife histories
Critical incident
techniques
Oral histories
EthnographyEthnography
7-34
Projective TechniquesProjective Techniques
Data Collection
Techniques
Data Collection
Techniques
LadderingLaddering AssociationAssociation
7-35
Projective TechniquesProjective Techniques
Anderson Analytics uses a cast of characters during interviewing.
7-36
Group InterviewsGroup Interviews
•Mini-Groups–Dyads–Triads
•Small Groups –Focus Groups
•Supergroups
7-37
Determining the Number of Determining the Number of GroupsGroups
ScopeScope
Number of distinct segmentsNumber of distinct segments
Desired number of ideasDesired number of ideas
Desired level of detailDesired level of detail
HomogeneityHomogeneity
Level of distinctionLevel of distinction
7-38
Group Interview ModesGroup Interview Modes
Telephone
Online
Videoconference
Face-to-Face
7-39
Combining Qualitative Combining Qualitative MethodologiesMethodologies
Action ResearchCase Study
7-40
Triangulation: Merging Triangulation: Merging Qualitative and QuantitativeQualitative and Quantitative
Conduct studies simultaneously
Perform series:Qualitative,
Quantitative, Qualitative
Ongoing qualitative with multiple waves
of quantitative
Quantitative precedes Qualitative
7-41
Key TermsKey Terms
• Action research• Case study• CAPI• Content analysis• Creativity session• Ethnography• Focus groups• Group interview
•IDI– Convergent interviewing– Critical incident
technique– Cultural interviews– Grounded theory– Life histories– Oral history– Sequential interviewing
•Interview
7-42
Key Terms (cont.)Key Terms (cont.)
• Interview guide
• Moderator
• Non-probability sampling
• Pretasking
• Probability sampling
• Qualitative research
• Quantitative research
• Recruitment screener
• Triangulation
• Projective techniques
– Cartoons
– Component sorts
– Imagination exercises
– Laddering
– Metaphor Elicitation Technique
– Semantic mapping
• Brand mapping
– Sensory sorts
– Sentence completion
– Thematic Apperception Test
– Word or picture association