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TRANSCRIPT
73
CHAPTER III
HARYANA STATE AND E-GOVERNANCE
INITIATIVES
Haryana created on November 1 1966 is one of the
pioneering states in India It has an area of 44212 sqkms a
smaller state comprising only about 137 of total geographical
area of the whole country The population of the state (as per the
census 2011) is 25353081 (13505130 males and 11847951
females) Further the population of Haryana forms only 209
percent of Indiarsquos total population1 It is worth to mention that
the population growth in the state during the decade
(2001-2011) has been 1990 percent and is lower in comparison
to previous decade (1991-2012) when it registered a growth of
2806 percent2 Haryana ranks as 17th most populated state in
India3
The state is in northern India located between 27ordm37 to
30ordm35 latitude and between 74ordm28 to 77ordm36 longitude It is
surrounded by Uttar Pradesh (UP) in east Punjab in west
Uttaranchal Himachal Pradesh and Shivalik Hills in the north
and Delhi Rajasthan and Aravalli Hills in the south4
Haryana is one of the most prosperous states in India
having one of the highest per capita income in the country that
is 1 09227(Table 31) It ranks fourth in terms of per capita
income The Goa is the first having per capita income of Rs 1
92652 followed by Delhi (Rs 1 75812) and Chandigarh
(Rs 128634-2011)5 Thus Haryana has an edge on this count in
comparisons to other states of the country
Moreover it has a special recognition in India for extensive
electricity connection (Table32) and potable drinking water
(Table 33) to all the habitants Besides it has a vast network of
74
metalled roads (Table 34) connecting all villages of states to
small and big towns
The state is highly progressive and has acquired a
distinction in all sphere of life that is education consisting of
Technical education Medical education and Vocational
education (Table 35 36 37 and 38) health sector
(Table 39) industries (Table 310) social welfare (Table 311)
housing (Table 312) and sports (Table 313) as is evident from
information given in tables It has also been progressive in
traditional primary sector also as is evident from the information
given for agriculture (Table314) coverage under irrigation
(Table315) animal husbandry (Table316) dairy development
(Table317) and cooperation (Table 318)
The information given in (Table319 320) shows that
Gross Domestic Product in the base year (2004-05) was 953918
Crore Rupees at constant prices but now it is 1638526 in
2011-12 and in the same manner Net State Domestic Product in
the base year (2004- 05) was 859242 Crore Rupees at constant
prices that is increased 14956801 in 2011-12
Thus there has been an overall progress in the state
Therefore the state has opted to introduce technology driven
governance mechanism to cope up with the contemporary needs
of the people at large
e-Governance Milestone in Haryana State -
The Haryana state has also made several efforts to equip
its administrative system for delivering e-services to the citizens
at their doorsteps
1 Information Technology Policy 2000 -
The Haryana State Legislative Assembly has approved the
Information Technology (IT) Policy 2000 intended to replace
traditional public service system by IT driven system of
governance in order to make the governance more efficient
75
economic and transparent one The policy has made it
mandatory for each department
(i) To establish an IT Cell
(ii) To allocate 5 percent of its budget for IT applications
(iii) To promote IT industry and creation of employment
opportunities
(iv) To establish a single window for delivering of services
(v) To upgrade the standard and quality of public
administration through the use of IT and
(vi) To make provision of IT literacy and education in the state
Thus this policy envisages multiple efforts to ensure
adequate resources create enough IT infrastructure and to
generate awareness and e-literacy or education among citizens
so that the benefits of e-Governance may be utilized by all
In order to realize the objectives set forth in the policy the
State Government has created a fund (beginning with Rs 10
crores) called as IT Initiative fund in the May 2010 year
This fund comprised of officers of different departments
has been used for developing models of e-governance and has
been administered by a governing body
The Governing Body upgrade the standard and quality of
administration through modernization and providing public
centered efficient and cost effective delivery of service It also
contributing to in spread IT literacy and education and generate
IT related employment opportunities in the state The
composition of this body is given in (Annexure 31)
The day to day working of fund is managed by an executive
committee under the Secretary Electronic and Information
Technology The composition of Executive Committee is given in
(Annexure 32)
The approval of IT policy by the Haryana Vidhan Saba
earmarking requisite funds and composing a governing body of
76
highest level of executive indicates that the requisite political
administrative and financial support has already been extended
to develop e-governance system in the state
(2) Thereafter the Government has established a network
known as Haryana State Wide Area Network (HARNET) for
voice data video transmission and dissemination in the
year 2008 Under National e-Governance Plan (NeGP) the
Government of India implemented three core projects of
State Wide Area Network (SWAN) State Data Centre (SDC)
and Common Service Center (CSC) The State Wide Area
Network is considered as converged backbone network
Haryana is the first state that implemented SWAN in the
country
Presently this network cover State Secretariat Haryana
Bhawan and 19 District Head Quarters all Government
departments Districts Sub Divisions Tehsil Sub-Tehsils and
Block Head Quarters for inter departmental connectivity multi
service facilities file transfer facilities e-mail on-line
application processing query and responses It also provides
better communication sharing of information between different
departments
This network connected 39 courts including High court at
Chandigarh and 20 Jails of Haryana including office of Director
General of Prisons (DGP) at Panchkula district Now with the
help of this network online trials of accused are conducted
through video conferencing facility established at each jail and
court Besides this Haryana Police WAN Project which was
established in the year 2004 has also been connected on
Haryana Sate Wide Area Network So these networks provide on-
line application facility for various departments
(3) Similarly It has also been made compulsory for all
departments boards and corporations to make provision
77
for hardware software and networking equipments
accordingly to rules and regulations that are laid down by
a state level agency known as HARTRON This corporation
has been entrusted the following responsibilities
1) To provides help in the planning of e-Governance
solutions
2) to help in establishment of basic software and hardware
infrastructure
3) to give support in networking such as Local Area Network
(LAN)and Wide Area Network (WAN)
4) to provide help in data processing and
5) to provide consultant for preparation of IT Road Map
The Corporation HARTRON has been successful in the
preparation of e-Governance Road map of the state It has also
executed the project for the Police Department known as police
lsquoWANrsquo that connecting all the police stations district
headquarters and state headquarter The roadways depots were
also computerized by it The State under its IT policy has also
made mandatory for each department to establish a portal
website and inter connecting it all other websites of other
department and organizations of the government It has also
been mandatory for each department board corporation and
commission to make available informations notice and other
news related to the concerned organization on its website on
regular basis and it should be updated from time to time
(4) The State Government has also set up a Common Service
Centre (CSCs) to extend IT enabled services to the citizens
These centres are multiple-service-single-point model for
providing facilities to citizens and front end delivery
centres in the rural and remote area where the provision of
computer and Internet is unavailable to people It is the
important component of the National e-Governance plan
78
that was approved in September 20066 The CSC project
is one of the approved projects under the Integrated
Mission Mode Project of the National e-Governance Plan
Under the NeGP the Government has planned to establish
100000 broadband-enabled Internet Common Service Centres
(CSCs) in the rural areas of country to connecting the citizens to
World Wide Web The Government at National State and Local
levels provides various services such as registrations of birth
death and marriage certificates providing information on
weather conditions and prices of various agri-commodities to
rural farmers and issuing of electronic ID cards for formers
Haryana is one of the states to implement (CSC) scheme in
the country has successfully completed the roll out of 1159 rural
CSCs and 55 urban CSCs that are also known as e-Disha Ekal
seva Kendras throughout state The CSC project has a 3-tier
implementation framework
1 At the first level of (CSC) there is a Local Village Level
Entrepreneur (VLE) that provides service to rural
consumer in a cluster of 5-6 villages
2 At the second or middle level there is Service Centre
Agency (SCA) for operating management and building the
VLE business
3 At the third level there is Hartron the State Designated
Agency (SDA) to facilitate implementation of scheme and
provide essential policy content and other support
4 The status of CSCs that were rolled by the state
government of Haryana rolled out as on 2011 and 2012
given in following Map
79
CSC Roll Quit in 2011
MAP
Source httpnisgorgknowledgecenter_docsA07010014PDF
80
Source httpnisgorgknowledgecenter_docsA07010014PDF
81
Progress of Common service Center on 31 Dec 2012
Source wwwituintITU-DaspCMSDocsITU_Report_CSC_Indiapdf
Institutional Framework of e-Governance
The State Government has also formulated an effective
institutional framework for successful implementation of
e-Governance projects For the development of Information
Communication Technology (ICT) the state Government shall be
governed on the philosophy of maximum facilitation and
minimum interference by creating an investor friendly
environment7 The following institutions are playing an
important role in the development of ICT for effectively delivery
of public services
82
Sr No lsquoName of Institutionsrsquo
A Secretariat for Information Technology (SIT)
B High Power Committee
i) State Level Steering Committee IT-PRISM Headed by
Chief Secretary
ii) State Technical Committee-Headed by Secretary IT
iii) Facilitation Committee ndash Headed by Personal Secretary to CM
iv) High Powered Purchasing Committee ndash Headed by Honrsquoble CM
C Society for IT Initiative Fund for e-Governance
D NIC-HRSC(National Informatic Centre-Haryana State Unit)
E HARTRON
F District IT and Societies in all districts
A Secretariat for Information Technology
The State Government has set up a separate Secretariat for
Information Technology known as (SIT) at 9 th floor of Haryana
Civil Secretariat
This secretariat is headed by Secretary Electronics and
Communication Department and gives direct report to the Chief
Minister about its performance
The main purpose of this secretariat is to monitor the IT
initiative and take necessary steps to remove problems in the
way of successful implementation of the IT policy8 besides this it
also maintain technical standards in operating of
e-Governance projects
B High Power Committee
Under the Information Technology (IT) Policy 2000
following four Committees are included for the development of IT
in the State
83
(i) State Level Steering Committee-IT Prism
A State Level Steering Committee that is known as
ITndashPRISM (P=Planning R=Re-engineering I=Implementation
S=Steering and M=Monitoring) was established by Government of
Haryana This Committee is headed by Chief Secretary and he
oversees computerization and application of IT in public
domain9 It is assisted by a Technical Committee that is headed
by Secretary Electronics and Information Technology The
constitution of this Committee is given in (Annexure 33)
Role and Functions
1 It decides the preferences of various sectors to be taken for
the purpose of process of computerization
2 It also develop the ways and means for the promotion of IT
Education in Haryana
3 To review the progress of implementation of IT in
Government Departments Corporation and Boards and
4 Lastly it gives final approval for budget sanction post and
expenditure for IT
B2 State Technical Committee
The State Government has also set-up this committee for
the up gradation of e-governance project
The Constitution of this committee is given in
(Annexure 34)
Role and Functions of Committee
1 To fix standard for hardware software and databases
2 It evaluate the technology for IT sector in the area of LAN
(Local Area Network) and WAN (Wide Area Network)
3 To establish the contracts for setting up framework
4 It also assists the Steering Committee in its performance
5 It gives approval for the courses which relate to computer
field
84
6 To fix up rule and regulations for purchasing of hardware
and software
B3 Facilitation Committee
This Committee was set up under the Chairmanship of
Principal Secretary to Chief Minister The constitution of this
committee is given in (Annexure 35) as follows
Role and Functions of Facilitation Committee
1 It co-ordinate and provide support to private investment in
IT Sector in order to achieve rapid progress
B4 High Powered Purchase Committee
The State Government has set up this Committee This
Committee is headed by Chief Minister to consider the matter of
special package of incentivesconcessions for important projects
with having the investment of Rs 30 crores and above
C Society for IT Initiative Fund for e-Governance
The Government of Haryana has also set up Initiative Fund
for IT having an initial amount of Rs 10 Crores
This fund is established with that amount of contributions
that is earned by project making states PSUs (Public Sector
Undertaking) co-operative institutions and others public sector
organizations or units The Governing Body headed by Principal
Secretary to Chief Minister has been administering this fund for
developing model of e-Governance promotion for IT sector and
other Information technology applications There is an Executive
Committee of the Governing Body that is headed by Secretary
Electronics and Information Technology which has the power for
appropriations from this fund
(D) Hartron
Haryana State Electronic Development Corporation is an
important undertaking of Government of Haryana It provides
tools techniques and various methods for establishment of
various e-Governance projects for delivering public services As a
85
result of various new initiatives taken by HARTRON the state
has improved its national ranking in e-readiness as per the
e-readiness assessment report
(E) District IT Societies
Under the chairmanship of Deputy Commissioner District
Information Technology Societies has been formed in each
district for the proper implementation of e-Governance
programmes of Central and State Government These societies
manage e-DISHA Centres which are established in their district
and also keep control over day to day functioning of the centre
(F) National Informatics-Centre - Haryana State Unit
(NIC-HSU)
The National Informatics Centre (NIC) has established its
unit known as Haryana State Unit of NIC in 1988 for the
promotion of Information and Communication Technology in
governance at state capital Chandigarh including Haryana Civil
Secretariat and other Institutions The State has also developed
SWAN (State Wide Area Network) on 5 th February 2008 with the
help of NIC HSU
This Unit provides facilities of video conferencing technical
consultancy and ICT advisory services to the State Government
It has all contents of Intranetweb applications and official
e-mail accounts on this data centre
E-GOVERNANCE PROJECTS IN HARYANA
Under the National e-Governance Plan (NeGP) there are
total 27 Mission Mode Projects (MMPs) consisting of nine Central
MMPs eleven State MMPs and seven Integrated MMPs10 In every
state concerned department are responsible for the
implementation of assigned Mission Mode Projects (MMPs) Each
department works in a project mode within a tight and defined
time frame by preparing a detailed project document with the
help of consultant that clearly indicate all the important aspects
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
74
metalled roads (Table 34) connecting all villages of states to
small and big towns
The state is highly progressive and has acquired a
distinction in all sphere of life that is education consisting of
Technical education Medical education and Vocational
education (Table 35 36 37 and 38) health sector
(Table 39) industries (Table 310) social welfare (Table 311)
housing (Table 312) and sports (Table 313) as is evident from
information given in tables It has also been progressive in
traditional primary sector also as is evident from the information
given for agriculture (Table314) coverage under irrigation
(Table315) animal husbandry (Table316) dairy development
(Table317) and cooperation (Table 318)
The information given in (Table319 320) shows that
Gross Domestic Product in the base year (2004-05) was 953918
Crore Rupees at constant prices but now it is 1638526 in
2011-12 and in the same manner Net State Domestic Product in
the base year (2004- 05) was 859242 Crore Rupees at constant
prices that is increased 14956801 in 2011-12
Thus there has been an overall progress in the state
Therefore the state has opted to introduce technology driven
governance mechanism to cope up with the contemporary needs
of the people at large
e-Governance Milestone in Haryana State -
The Haryana state has also made several efforts to equip
its administrative system for delivering e-services to the citizens
at their doorsteps
1 Information Technology Policy 2000 -
The Haryana State Legislative Assembly has approved the
Information Technology (IT) Policy 2000 intended to replace
traditional public service system by IT driven system of
governance in order to make the governance more efficient
75
economic and transparent one The policy has made it
mandatory for each department
(i) To establish an IT Cell
(ii) To allocate 5 percent of its budget for IT applications
(iii) To promote IT industry and creation of employment
opportunities
(iv) To establish a single window for delivering of services
(v) To upgrade the standard and quality of public
administration through the use of IT and
(vi) To make provision of IT literacy and education in the state
Thus this policy envisages multiple efforts to ensure
adequate resources create enough IT infrastructure and to
generate awareness and e-literacy or education among citizens
so that the benefits of e-Governance may be utilized by all
In order to realize the objectives set forth in the policy the
State Government has created a fund (beginning with Rs 10
crores) called as IT Initiative fund in the May 2010 year
This fund comprised of officers of different departments
has been used for developing models of e-governance and has
been administered by a governing body
The Governing Body upgrade the standard and quality of
administration through modernization and providing public
centered efficient and cost effective delivery of service It also
contributing to in spread IT literacy and education and generate
IT related employment opportunities in the state The
composition of this body is given in (Annexure 31)
The day to day working of fund is managed by an executive
committee under the Secretary Electronic and Information
Technology The composition of Executive Committee is given in
(Annexure 32)
The approval of IT policy by the Haryana Vidhan Saba
earmarking requisite funds and composing a governing body of
76
highest level of executive indicates that the requisite political
administrative and financial support has already been extended
to develop e-governance system in the state
(2) Thereafter the Government has established a network
known as Haryana State Wide Area Network (HARNET) for
voice data video transmission and dissemination in the
year 2008 Under National e-Governance Plan (NeGP) the
Government of India implemented three core projects of
State Wide Area Network (SWAN) State Data Centre (SDC)
and Common Service Center (CSC) The State Wide Area
Network is considered as converged backbone network
Haryana is the first state that implemented SWAN in the
country
Presently this network cover State Secretariat Haryana
Bhawan and 19 District Head Quarters all Government
departments Districts Sub Divisions Tehsil Sub-Tehsils and
Block Head Quarters for inter departmental connectivity multi
service facilities file transfer facilities e-mail on-line
application processing query and responses It also provides
better communication sharing of information between different
departments
This network connected 39 courts including High court at
Chandigarh and 20 Jails of Haryana including office of Director
General of Prisons (DGP) at Panchkula district Now with the
help of this network online trials of accused are conducted
through video conferencing facility established at each jail and
court Besides this Haryana Police WAN Project which was
established in the year 2004 has also been connected on
Haryana Sate Wide Area Network So these networks provide on-
line application facility for various departments
(3) Similarly It has also been made compulsory for all
departments boards and corporations to make provision
77
for hardware software and networking equipments
accordingly to rules and regulations that are laid down by
a state level agency known as HARTRON This corporation
has been entrusted the following responsibilities
1) To provides help in the planning of e-Governance
solutions
2) to help in establishment of basic software and hardware
infrastructure
3) to give support in networking such as Local Area Network
(LAN)and Wide Area Network (WAN)
4) to provide help in data processing and
5) to provide consultant for preparation of IT Road Map
The Corporation HARTRON has been successful in the
preparation of e-Governance Road map of the state It has also
executed the project for the Police Department known as police
lsquoWANrsquo that connecting all the police stations district
headquarters and state headquarter The roadways depots were
also computerized by it The State under its IT policy has also
made mandatory for each department to establish a portal
website and inter connecting it all other websites of other
department and organizations of the government It has also
been mandatory for each department board corporation and
commission to make available informations notice and other
news related to the concerned organization on its website on
regular basis and it should be updated from time to time
(4) The State Government has also set up a Common Service
Centre (CSCs) to extend IT enabled services to the citizens
These centres are multiple-service-single-point model for
providing facilities to citizens and front end delivery
centres in the rural and remote area where the provision of
computer and Internet is unavailable to people It is the
important component of the National e-Governance plan
78
that was approved in September 20066 The CSC project
is one of the approved projects under the Integrated
Mission Mode Project of the National e-Governance Plan
Under the NeGP the Government has planned to establish
100000 broadband-enabled Internet Common Service Centres
(CSCs) in the rural areas of country to connecting the citizens to
World Wide Web The Government at National State and Local
levels provides various services such as registrations of birth
death and marriage certificates providing information on
weather conditions and prices of various agri-commodities to
rural farmers and issuing of electronic ID cards for formers
Haryana is one of the states to implement (CSC) scheme in
the country has successfully completed the roll out of 1159 rural
CSCs and 55 urban CSCs that are also known as e-Disha Ekal
seva Kendras throughout state The CSC project has a 3-tier
implementation framework
1 At the first level of (CSC) there is a Local Village Level
Entrepreneur (VLE) that provides service to rural
consumer in a cluster of 5-6 villages
2 At the second or middle level there is Service Centre
Agency (SCA) for operating management and building the
VLE business
3 At the third level there is Hartron the State Designated
Agency (SDA) to facilitate implementation of scheme and
provide essential policy content and other support
4 The status of CSCs that were rolled by the state
government of Haryana rolled out as on 2011 and 2012
given in following Map
79
CSC Roll Quit in 2011
MAP
Source httpnisgorgknowledgecenter_docsA07010014PDF
80
Source httpnisgorgknowledgecenter_docsA07010014PDF
81
Progress of Common service Center on 31 Dec 2012
Source wwwituintITU-DaspCMSDocsITU_Report_CSC_Indiapdf
Institutional Framework of e-Governance
The State Government has also formulated an effective
institutional framework for successful implementation of
e-Governance projects For the development of Information
Communication Technology (ICT) the state Government shall be
governed on the philosophy of maximum facilitation and
minimum interference by creating an investor friendly
environment7 The following institutions are playing an
important role in the development of ICT for effectively delivery
of public services
82
Sr No lsquoName of Institutionsrsquo
A Secretariat for Information Technology (SIT)
B High Power Committee
i) State Level Steering Committee IT-PRISM Headed by
Chief Secretary
ii) State Technical Committee-Headed by Secretary IT
iii) Facilitation Committee ndash Headed by Personal Secretary to CM
iv) High Powered Purchasing Committee ndash Headed by Honrsquoble CM
C Society for IT Initiative Fund for e-Governance
D NIC-HRSC(National Informatic Centre-Haryana State Unit)
E HARTRON
F District IT and Societies in all districts
A Secretariat for Information Technology
The State Government has set up a separate Secretariat for
Information Technology known as (SIT) at 9 th floor of Haryana
Civil Secretariat
This secretariat is headed by Secretary Electronics and
Communication Department and gives direct report to the Chief
Minister about its performance
The main purpose of this secretariat is to monitor the IT
initiative and take necessary steps to remove problems in the
way of successful implementation of the IT policy8 besides this it
also maintain technical standards in operating of
e-Governance projects
B High Power Committee
Under the Information Technology (IT) Policy 2000
following four Committees are included for the development of IT
in the State
83
(i) State Level Steering Committee-IT Prism
A State Level Steering Committee that is known as
ITndashPRISM (P=Planning R=Re-engineering I=Implementation
S=Steering and M=Monitoring) was established by Government of
Haryana This Committee is headed by Chief Secretary and he
oversees computerization and application of IT in public
domain9 It is assisted by a Technical Committee that is headed
by Secretary Electronics and Information Technology The
constitution of this Committee is given in (Annexure 33)
Role and Functions
1 It decides the preferences of various sectors to be taken for
the purpose of process of computerization
2 It also develop the ways and means for the promotion of IT
Education in Haryana
3 To review the progress of implementation of IT in
Government Departments Corporation and Boards and
4 Lastly it gives final approval for budget sanction post and
expenditure for IT
B2 State Technical Committee
The State Government has also set-up this committee for
the up gradation of e-governance project
The Constitution of this committee is given in
(Annexure 34)
Role and Functions of Committee
1 To fix standard for hardware software and databases
2 It evaluate the technology for IT sector in the area of LAN
(Local Area Network) and WAN (Wide Area Network)
3 To establish the contracts for setting up framework
4 It also assists the Steering Committee in its performance
5 It gives approval for the courses which relate to computer
field
84
6 To fix up rule and regulations for purchasing of hardware
and software
B3 Facilitation Committee
This Committee was set up under the Chairmanship of
Principal Secretary to Chief Minister The constitution of this
committee is given in (Annexure 35) as follows
Role and Functions of Facilitation Committee
1 It co-ordinate and provide support to private investment in
IT Sector in order to achieve rapid progress
B4 High Powered Purchase Committee
The State Government has set up this Committee This
Committee is headed by Chief Minister to consider the matter of
special package of incentivesconcessions for important projects
with having the investment of Rs 30 crores and above
C Society for IT Initiative Fund for e-Governance
The Government of Haryana has also set up Initiative Fund
for IT having an initial amount of Rs 10 Crores
This fund is established with that amount of contributions
that is earned by project making states PSUs (Public Sector
Undertaking) co-operative institutions and others public sector
organizations or units The Governing Body headed by Principal
Secretary to Chief Minister has been administering this fund for
developing model of e-Governance promotion for IT sector and
other Information technology applications There is an Executive
Committee of the Governing Body that is headed by Secretary
Electronics and Information Technology which has the power for
appropriations from this fund
(D) Hartron
Haryana State Electronic Development Corporation is an
important undertaking of Government of Haryana It provides
tools techniques and various methods for establishment of
various e-Governance projects for delivering public services As a
85
result of various new initiatives taken by HARTRON the state
has improved its national ranking in e-readiness as per the
e-readiness assessment report
(E) District IT Societies
Under the chairmanship of Deputy Commissioner District
Information Technology Societies has been formed in each
district for the proper implementation of e-Governance
programmes of Central and State Government These societies
manage e-DISHA Centres which are established in their district
and also keep control over day to day functioning of the centre
(F) National Informatics-Centre - Haryana State Unit
(NIC-HSU)
The National Informatics Centre (NIC) has established its
unit known as Haryana State Unit of NIC in 1988 for the
promotion of Information and Communication Technology in
governance at state capital Chandigarh including Haryana Civil
Secretariat and other Institutions The State has also developed
SWAN (State Wide Area Network) on 5 th February 2008 with the
help of NIC HSU
This Unit provides facilities of video conferencing technical
consultancy and ICT advisory services to the State Government
It has all contents of Intranetweb applications and official
e-mail accounts on this data centre
E-GOVERNANCE PROJECTS IN HARYANA
Under the National e-Governance Plan (NeGP) there are
total 27 Mission Mode Projects (MMPs) consisting of nine Central
MMPs eleven State MMPs and seven Integrated MMPs10 In every
state concerned department are responsible for the
implementation of assigned Mission Mode Projects (MMPs) Each
department works in a project mode within a tight and defined
time frame by preparing a detailed project document with the
help of consultant that clearly indicate all the important aspects
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
75
economic and transparent one The policy has made it
mandatory for each department
(i) To establish an IT Cell
(ii) To allocate 5 percent of its budget for IT applications
(iii) To promote IT industry and creation of employment
opportunities
(iv) To establish a single window for delivering of services
(v) To upgrade the standard and quality of public
administration through the use of IT and
(vi) To make provision of IT literacy and education in the state
Thus this policy envisages multiple efforts to ensure
adequate resources create enough IT infrastructure and to
generate awareness and e-literacy or education among citizens
so that the benefits of e-Governance may be utilized by all
In order to realize the objectives set forth in the policy the
State Government has created a fund (beginning with Rs 10
crores) called as IT Initiative fund in the May 2010 year
This fund comprised of officers of different departments
has been used for developing models of e-governance and has
been administered by a governing body
The Governing Body upgrade the standard and quality of
administration through modernization and providing public
centered efficient and cost effective delivery of service It also
contributing to in spread IT literacy and education and generate
IT related employment opportunities in the state The
composition of this body is given in (Annexure 31)
The day to day working of fund is managed by an executive
committee under the Secretary Electronic and Information
Technology The composition of Executive Committee is given in
(Annexure 32)
The approval of IT policy by the Haryana Vidhan Saba
earmarking requisite funds and composing a governing body of
76
highest level of executive indicates that the requisite political
administrative and financial support has already been extended
to develop e-governance system in the state
(2) Thereafter the Government has established a network
known as Haryana State Wide Area Network (HARNET) for
voice data video transmission and dissemination in the
year 2008 Under National e-Governance Plan (NeGP) the
Government of India implemented three core projects of
State Wide Area Network (SWAN) State Data Centre (SDC)
and Common Service Center (CSC) The State Wide Area
Network is considered as converged backbone network
Haryana is the first state that implemented SWAN in the
country
Presently this network cover State Secretariat Haryana
Bhawan and 19 District Head Quarters all Government
departments Districts Sub Divisions Tehsil Sub-Tehsils and
Block Head Quarters for inter departmental connectivity multi
service facilities file transfer facilities e-mail on-line
application processing query and responses It also provides
better communication sharing of information between different
departments
This network connected 39 courts including High court at
Chandigarh and 20 Jails of Haryana including office of Director
General of Prisons (DGP) at Panchkula district Now with the
help of this network online trials of accused are conducted
through video conferencing facility established at each jail and
court Besides this Haryana Police WAN Project which was
established in the year 2004 has also been connected on
Haryana Sate Wide Area Network So these networks provide on-
line application facility for various departments
(3) Similarly It has also been made compulsory for all
departments boards and corporations to make provision
77
for hardware software and networking equipments
accordingly to rules and regulations that are laid down by
a state level agency known as HARTRON This corporation
has been entrusted the following responsibilities
1) To provides help in the planning of e-Governance
solutions
2) to help in establishment of basic software and hardware
infrastructure
3) to give support in networking such as Local Area Network
(LAN)and Wide Area Network (WAN)
4) to provide help in data processing and
5) to provide consultant for preparation of IT Road Map
The Corporation HARTRON has been successful in the
preparation of e-Governance Road map of the state It has also
executed the project for the Police Department known as police
lsquoWANrsquo that connecting all the police stations district
headquarters and state headquarter The roadways depots were
also computerized by it The State under its IT policy has also
made mandatory for each department to establish a portal
website and inter connecting it all other websites of other
department and organizations of the government It has also
been mandatory for each department board corporation and
commission to make available informations notice and other
news related to the concerned organization on its website on
regular basis and it should be updated from time to time
(4) The State Government has also set up a Common Service
Centre (CSCs) to extend IT enabled services to the citizens
These centres are multiple-service-single-point model for
providing facilities to citizens and front end delivery
centres in the rural and remote area where the provision of
computer and Internet is unavailable to people It is the
important component of the National e-Governance plan
78
that was approved in September 20066 The CSC project
is one of the approved projects under the Integrated
Mission Mode Project of the National e-Governance Plan
Under the NeGP the Government has planned to establish
100000 broadband-enabled Internet Common Service Centres
(CSCs) in the rural areas of country to connecting the citizens to
World Wide Web The Government at National State and Local
levels provides various services such as registrations of birth
death and marriage certificates providing information on
weather conditions and prices of various agri-commodities to
rural farmers and issuing of electronic ID cards for formers
Haryana is one of the states to implement (CSC) scheme in
the country has successfully completed the roll out of 1159 rural
CSCs and 55 urban CSCs that are also known as e-Disha Ekal
seva Kendras throughout state The CSC project has a 3-tier
implementation framework
1 At the first level of (CSC) there is a Local Village Level
Entrepreneur (VLE) that provides service to rural
consumer in a cluster of 5-6 villages
2 At the second or middle level there is Service Centre
Agency (SCA) for operating management and building the
VLE business
3 At the third level there is Hartron the State Designated
Agency (SDA) to facilitate implementation of scheme and
provide essential policy content and other support
4 The status of CSCs that were rolled by the state
government of Haryana rolled out as on 2011 and 2012
given in following Map
79
CSC Roll Quit in 2011
MAP
Source httpnisgorgknowledgecenter_docsA07010014PDF
80
Source httpnisgorgknowledgecenter_docsA07010014PDF
81
Progress of Common service Center on 31 Dec 2012
Source wwwituintITU-DaspCMSDocsITU_Report_CSC_Indiapdf
Institutional Framework of e-Governance
The State Government has also formulated an effective
institutional framework for successful implementation of
e-Governance projects For the development of Information
Communication Technology (ICT) the state Government shall be
governed on the philosophy of maximum facilitation and
minimum interference by creating an investor friendly
environment7 The following institutions are playing an
important role in the development of ICT for effectively delivery
of public services
82
Sr No lsquoName of Institutionsrsquo
A Secretariat for Information Technology (SIT)
B High Power Committee
i) State Level Steering Committee IT-PRISM Headed by
Chief Secretary
ii) State Technical Committee-Headed by Secretary IT
iii) Facilitation Committee ndash Headed by Personal Secretary to CM
iv) High Powered Purchasing Committee ndash Headed by Honrsquoble CM
C Society for IT Initiative Fund for e-Governance
D NIC-HRSC(National Informatic Centre-Haryana State Unit)
E HARTRON
F District IT and Societies in all districts
A Secretariat for Information Technology
The State Government has set up a separate Secretariat for
Information Technology known as (SIT) at 9 th floor of Haryana
Civil Secretariat
This secretariat is headed by Secretary Electronics and
Communication Department and gives direct report to the Chief
Minister about its performance
The main purpose of this secretariat is to monitor the IT
initiative and take necessary steps to remove problems in the
way of successful implementation of the IT policy8 besides this it
also maintain technical standards in operating of
e-Governance projects
B High Power Committee
Under the Information Technology (IT) Policy 2000
following four Committees are included for the development of IT
in the State
83
(i) State Level Steering Committee-IT Prism
A State Level Steering Committee that is known as
ITndashPRISM (P=Planning R=Re-engineering I=Implementation
S=Steering and M=Monitoring) was established by Government of
Haryana This Committee is headed by Chief Secretary and he
oversees computerization and application of IT in public
domain9 It is assisted by a Technical Committee that is headed
by Secretary Electronics and Information Technology The
constitution of this Committee is given in (Annexure 33)
Role and Functions
1 It decides the preferences of various sectors to be taken for
the purpose of process of computerization
2 It also develop the ways and means for the promotion of IT
Education in Haryana
3 To review the progress of implementation of IT in
Government Departments Corporation and Boards and
4 Lastly it gives final approval for budget sanction post and
expenditure for IT
B2 State Technical Committee
The State Government has also set-up this committee for
the up gradation of e-governance project
The Constitution of this committee is given in
(Annexure 34)
Role and Functions of Committee
1 To fix standard for hardware software and databases
2 It evaluate the technology for IT sector in the area of LAN
(Local Area Network) and WAN (Wide Area Network)
3 To establish the contracts for setting up framework
4 It also assists the Steering Committee in its performance
5 It gives approval for the courses which relate to computer
field
84
6 To fix up rule and regulations for purchasing of hardware
and software
B3 Facilitation Committee
This Committee was set up under the Chairmanship of
Principal Secretary to Chief Minister The constitution of this
committee is given in (Annexure 35) as follows
Role and Functions of Facilitation Committee
1 It co-ordinate and provide support to private investment in
IT Sector in order to achieve rapid progress
B4 High Powered Purchase Committee
The State Government has set up this Committee This
Committee is headed by Chief Minister to consider the matter of
special package of incentivesconcessions for important projects
with having the investment of Rs 30 crores and above
C Society for IT Initiative Fund for e-Governance
The Government of Haryana has also set up Initiative Fund
for IT having an initial amount of Rs 10 Crores
This fund is established with that amount of contributions
that is earned by project making states PSUs (Public Sector
Undertaking) co-operative institutions and others public sector
organizations or units The Governing Body headed by Principal
Secretary to Chief Minister has been administering this fund for
developing model of e-Governance promotion for IT sector and
other Information technology applications There is an Executive
Committee of the Governing Body that is headed by Secretary
Electronics and Information Technology which has the power for
appropriations from this fund
(D) Hartron
Haryana State Electronic Development Corporation is an
important undertaking of Government of Haryana It provides
tools techniques and various methods for establishment of
various e-Governance projects for delivering public services As a
85
result of various new initiatives taken by HARTRON the state
has improved its national ranking in e-readiness as per the
e-readiness assessment report
(E) District IT Societies
Under the chairmanship of Deputy Commissioner District
Information Technology Societies has been formed in each
district for the proper implementation of e-Governance
programmes of Central and State Government These societies
manage e-DISHA Centres which are established in their district
and also keep control over day to day functioning of the centre
(F) National Informatics-Centre - Haryana State Unit
(NIC-HSU)
The National Informatics Centre (NIC) has established its
unit known as Haryana State Unit of NIC in 1988 for the
promotion of Information and Communication Technology in
governance at state capital Chandigarh including Haryana Civil
Secretariat and other Institutions The State has also developed
SWAN (State Wide Area Network) on 5 th February 2008 with the
help of NIC HSU
This Unit provides facilities of video conferencing technical
consultancy and ICT advisory services to the State Government
It has all contents of Intranetweb applications and official
e-mail accounts on this data centre
E-GOVERNANCE PROJECTS IN HARYANA
Under the National e-Governance Plan (NeGP) there are
total 27 Mission Mode Projects (MMPs) consisting of nine Central
MMPs eleven State MMPs and seven Integrated MMPs10 In every
state concerned department are responsible for the
implementation of assigned Mission Mode Projects (MMPs) Each
department works in a project mode within a tight and defined
time frame by preparing a detailed project document with the
help of consultant that clearly indicate all the important aspects
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
76
highest level of executive indicates that the requisite political
administrative and financial support has already been extended
to develop e-governance system in the state
(2) Thereafter the Government has established a network
known as Haryana State Wide Area Network (HARNET) for
voice data video transmission and dissemination in the
year 2008 Under National e-Governance Plan (NeGP) the
Government of India implemented three core projects of
State Wide Area Network (SWAN) State Data Centre (SDC)
and Common Service Center (CSC) The State Wide Area
Network is considered as converged backbone network
Haryana is the first state that implemented SWAN in the
country
Presently this network cover State Secretariat Haryana
Bhawan and 19 District Head Quarters all Government
departments Districts Sub Divisions Tehsil Sub-Tehsils and
Block Head Quarters for inter departmental connectivity multi
service facilities file transfer facilities e-mail on-line
application processing query and responses It also provides
better communication sharing of information between different
departments
This network connected 39 courts including High court at
Chandigarh and 20 Jails of Haryana including office of Director
General of Prisons (DGP) at Panchkula district Now with the
help of this network online trials of accused are conducted
through video conferencing facility established at each jail and
court Besides this Haryana Police WAN Project which was
established in the year 2004 has also been connected on
Haryana Sate Wide Area Network So these networks provide on-
line application facility for various departments
(3) Similarly It has also been made compulsory for all
departments boards and corporations to make provision
77
for hardware software and networking equipments
accordingly to rules and regulations that are laid down by
a state level agency known as HARTRON This corporation
has been entrusted the following responsibilities
1) To provides help in the planning of e-Governance
solutions
2) to help in establishment of basic software and hardware
infrastructure
3) to give support in networking such as Local Area Network
(LAN)and Wide Area Network (WAN)
4) to provide help in data processing and
5) to provide consultant for preparation of IT Road Map
The Corporation HARTRON has been successful in the
preparation of e-Governance Road map of the state It has also
executed the project for the Police Department known as police
lsquoWANrsquo that connecting all the police stations district
headquarters and state headquarter The roadways depots were
also computerized by it The State under its IT policy has also
made mandatory for each department to establish a portal
website and inter connecting it all other websites of other
department and organizations of the government It has also
been mandatory for each department board corporation and
commission to make available informations notice and other
news related to the concerned organization on its website on
regular basis and it should be updated from time to time
(4) The State Government has also set up a Common Service
Centre (CSCs) to extend IT enabled services to the citizens
These centres are multiple-service-single-point model for
providing facilities to citizens and front end delivery
centres in the rural and remote area where the provision of
computer and Internet is unavailable to people It is the
important component of the National e-Governance plan
78
that was approved in September 20066 The CSC project
is one of the approved projects under the Integrated
Mission Mode Project of the National e-Governance Plan
Under the NeGP the Government has planned to establish
100000 broadband-enabled Internet Common Service Centres
(CSCs) in the rural areas of country to connecting the citizens to
World Wide Web The Government at National State and Local
levels provides various services such as registrations of birth
death and marriage certificates providing information on
weather conditions and prices of various agri-commodities to
rural farmers and issuing of electronic ID cards for formers
Haryana is one of the states to implement (CSC) scheme in
the country has successfully completed the roll out of 1159 rural
CSCs and 55 urban CSCs that are also known as e-Disha Ekal
seva Kendras throughout state The CSC project has a 3-tier
implementation framework
1 At the first level of (CSC) there is a Local Village Level
Entrepreneur (VLE) that provides service to rural
consumer in a cluster of 5-6 villages
2 At the second or middle level there is Service Centre
Agency (SCA) for operating management and building the
VLE business
3 At the third level there is Hartron the State Designated
Agency (SDA) to facilitate implementation of scheme and
provide essential policy content and other support
4 The status of CSCs that were rolled by the state
government of Haryana rolled out as on 2011 and 2012
given in following Map
79
CSC Roll Quit in 2011
MAP
Source httpnisgorgknowledgecenter_docsA07010014PDF
80
Source httpnisgorgknowledgecenter_docsA07010014PDF
81
Progress of Common service Center on 31 Dec 2012
Source wwwituintITU-DaspCMSDocsITU_Report_CSC_Indiapdf
Institutional Framework of e-Governance
The State Government has also formulated an effective
institutional framework for successful implementation of
e-Governance projects For the development of Information
Communication Technology (ICT) the state Government shall be
governed on the philosophy of maximum facilitation and
minimum interference by creating an investor friendly
environment7 The following institutions are playing an
important role in the development of ICT for effectively delivery
of public services
82
Sr No lsquoName of Institutionsrsquo
A Secretariat for Information Technology (SIT)
B High Power Committee
i) State Level Steering Committee IT-PRISM Headed by
Chief Secretary
ii) State Technical Committee-Headed by Secretary IT
iii) Facilitation Committee ndash Headed by Personal Secretary to CM
iv) High Powered Purchasing Committee ndash Headed by Honrsquoble CM
C Society for IT Initiative Fund for e-Governance
D NIC-HRSC(National Informatic Centre-Haryana State Unit)
E HARTRON
F District IT and Societies in all districts
A Secretariat for Information Technology
The State Government has set up a separate Secretariat for
Information Technology known as (SIT) at 9 th floor of Haryana
Civil Secretariat
This secretariat is headed by Secretary Electronics and
Communication Department and gives direct report to the Chief
Minister about its performance
The main purpose of this secretariat is to monitor the IT
initiative and take necessary steps to remove problems in the
way of successful implementation of the IT policy8 besides this it
also maintain technical standards in operating of
e-Governance projects
B High Power Committee
Under the Information Technology (IT) Policy 2000
following four Committees are included for the development of IT
in the State
83
(i) State Level Steering Committee-IT Prism
A State Level Steering Committee that is known as
ITndashPRISM (P=Planning R=Re-engineering I=Implementation
S=Steering and M=Monitoring) was established by Government of
Haryana This Committee is headed by Chief Secretary and he
oversees computerization and application of IT in public
domain9 It is assisted by a Technical Committee that is headed
by Secretary Electronics and Information Technology The
constitution of this Committee is given in (Annexure 33)
Role and Functions
1 It decides the preferences of various sectors to be taken for
the purpose of process of computerization
2 It also develop the ways and means for the promotion of IT
Education in Haryana
3 To review the progress of implementation of IT in
Government Departments Corporation and Boards and
4 Lastly it gives final approval for budget sanction post and
expenditure for IT
B2 State Technical Committee
The State Government has also set-up this committee for
the up gradation of e-governance project
The Constitution of this committee is given in
(Annexure 34)
Role and Functions of Committee
1 To fix standard for hardware software and databases
2 It evaluate the technology for IT sector in the area of LAN
(Local Area Network) and WAN (Wide Area Network)
3 To establish the contracts for setting up framework
4 It also assists the Steering Committee in its performance
5 It gives approval for the courses which relate to computer
field
84
6 To fix up rule and regulations for purchasing of hardware
and software
B3 Facilitation Committee
This Committee was set up under the Chairmanship of
Principal Secretary to Chief Minister The constitution of this
committee is given in (Annexure 35) as follows
Role and Functions of Facilitation Committee
1 It co-ordinate and provide support to private investment in
IT Sector in order to achieve rapid progress
B4 High Powered Purchase Committee
The State Government has set up this Committee This
Committee is headed by Chief Minister to consider the matter of
special package of incentivesconcessions for important projects
with having the investment of Rs 30 crores and above
C Society for IT Initiative Fund for e-Governance
The Government of Haryana has also set up Initiative Fund
for IT having an initial amount of Rs 10 Crores
This fund is established with that amount of contributions
that is earned by project making states PSUs (Public Sector
Undertaking) co-operative institutions and others public sector
organizations or units The Governing Body headed by Principal
Secretary to Chief Minister has been administering this fund for
developing model of e-Governance promotion for IT sector and
other Information technology applications There is an Executive
Committee of the Governing Body that is headed by Secretary
Electronics and Information Technology which has the power for
appropriations from this fund
(D) Hartron
Haryana State Electronic Development Corporation is an
important undertaking of Government of Haryana It provides
tools techniques and various methods for establishment of
various e-Governance projects for delivering public services As a
85
result of various new initiatives taken by HARTRON the state
has improved its national ranking in e-readiness as per the
e-readiness assessment report
(E) District IT Societies
Under the chairmanship of Deputy Commissioner District
Information Technology Societies has been formed in each
district for the proper implementation of e-Governance
programmes of Central and State Government These societies
manage e-DISHA Centres which are established in their district
and also keep control over day to day functioning of the centre
(F) National Informatics-Centre - Haryana State Unit
(NIC-HSU)
The National Informatics Centre (NIC) has established its
unit known as Haryana State Unit of NIC in 1988 for the
promotion of Information and Communication Technology in
governance at state capital Chandigarh including Haryana Civil
Secretariat and other Institutions The State has also developed
SWAN (State Wide Area Network) on 5 th February 2008 with the
help of NIC HSU
This Unit provides facilities of video conferencing technical
consultancy and ICT advisory services to the State Government
It has all contents of Intranetweb applications and official
e-mail accounts on this data centre
E-GOVERNANCE PROJECTS IN HARYANA
Under the National e-Governance Plan (NeGP) there are
total 27 Mission Mode Projects (MMPs) consisting of nine Central
MMPs eleven State MMPs and seven Integrated MMPs10 In every
state concerned department are responsible for the
implementation of assigned Mission Mode Projects (MMPs) Each
department works in a project mode within a tight and defined
time frame by preparing a detailed project document with the
help of consultant that clearly indicate all the important aspects
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
77
for hardware software and networking equipments
accordingly to rules and regulations that are laid down by
a state level agency known as HARTRON This corporation
has been entrusted the following responsibilities
1) To provides help in the planning of e-Governance
solutions
2) to help in establishment of basic software and hardware
infrastructure
3) to give support in networking such as Local Area Network
(LAN)and Wide Area Network (WAN)
4) to provide help in data processing and
5) to provide consultant for preparation of IT Road Map
The Corporation HARTRON has been successful in the
preparation of e-Governance Road map of the state It has also
executed the project for the Police Department known as police
lsquoWANrsquo that connecting all the police stations district
headquarters and state headquarter The roadways depots were
also computerized by it The State under its IT policy has also
made mandatory for each department to establish a portal
website and inter connecting it all other websites of other
department and organizations of the government It has also
been mandatory for each department board corporation and
commission to make available informations notice and other
news related to the concerned organization on its website on
regular basis and it should be updated from time to time
(4) The State Government has also set up a Common Service
Centre (CSCs) to extend IT enabled services to the citizens
These centres are multiple-service-single-point model for
providing facilities to citizens and front end delivery
centres in the rural and remote area where the provision of
computer and Internet is unavailable to people It is the
important component of the National e-Governance plan
78
that was approved in September 20066 The CSC project
is one of the approved projects under the Integrated
Mission Mode Project of the National e-Governance Plan
Under the NeGP the Government has planned to establish
100000 broadband-enabled Internet Common Service Centres
(CSCs) in the rural areas of country to connecting the citizens to
World Wide Web The Government at National State and Local
levels provides various services such as registrations of birth
death and marriage certificates providing information on
weather conditions and prices of various agri-commodities to
rural farmers and issuing of electronic ID cards for formers
Haryana is one of the states to implement (CSC) scheme in
the country has successfully completed the roll out of 1159 rural
CSCs and 55 urban CSCs that are also known as e-Disha Ekal
seva Kendras throughout state The CSC project has a 3-tier
implementation framework
1 At the first level of (CSC) there is a Local Village Level
Entrepreneur (VLE) that provides service to rural
consumer in a cluster of 5-6 villages
2 At the second or middle level there is Service Centre
Agency (SCA) for operating management and building the
VLE business
3 At the third level there is Hartron the State Designated
Agency (SDA) to facilitate implementation of scheme and
provide essential policy content and other support
4 The status of CSCs that were rolled by the state
government of Haryana rolled out as on 2011 and 2012
given in following Map
79
CSC Roll Quit in 2011
MAP
Source httpnisgorgknowledgecenter_docsA07010014PDF
80
Source httpnisgorgknowledgecenter_docsA07010014PDF
81
Progress of Common service Center on 31 Dec 2012
Source wwwituintITU-DaspCMSDocsITU_Report_CSC_Indiapdf
Institutional Framework of e-Governance
The State Government has also formulated an effective
institutional framework for successful implementation of
e-Governance projects For the development of Information
Communication Technology (ICT) the state Government shall be
governed on the philosophy of maximum facilitation and
minimum interference by creating an investor friendly
environment7 The following institutions are playing an
important role in the development of ICT for effectively delivery
of public services
82
Sr No lsquoName of Institutionsrsquo
A Secretariat for Information Technology (SIT)
B High Power Committee
i) State Level Steering Committee IT-PRISM Headed by
Chief Secretary
ii) State Technical Committee-Headed by Secretary IT
iii) Facilitation Committee ndash Headed by Personal Secretary to CM
iv) High Powered Purchasing Committee ndash Headed by Honrsquoble CM
C Society for IT Initiative Fund for e-Governance
D NIC-HRSC(National Informatic Centre-Haryana State Unit)
E HARTRON
F District IT and Societies in all districts
A Secretariat for Information Technology
The State Government has set up a separate Secretariat for
Information Technology known as (SIT) at 9 th floor of Haryana
Civil Secretariat
This secretariat is headed by Secretary Electronics and
Communication Department and gives direct report to the Chief
Minister about its performance
The main purpose of this secretariat is to monitor the IT
initiative and take necessary steps to remove problems in the
way of successful implementation of the IT policy8 besides this it
also maintain technical standards in operating of
e-Governance projects
B High Power Committee
Under the Information Technology (IT) Policy 2000
following four Committees are included for the development of IT
in the State
83
(i) State Level Steering Committee-IT Prism
A State Level Steering Committee that is known as
ITndashPRISM (P=Planning R=Re-engineering I=Implementation
S=Steering and M=Monitoring) was established by Government of
Haryana This Committee is headed by Chief Secretary and he
oversees computerization and application of IT in public
domain9 It is assisted by a Technical Committee that is headed
by Secretary Electronics and Information Technology The
constitution of this Committee is given in (Annexure 33)
Role and Functions
1 It decides the preferences of various sectors to be taken for
the purpose of process of computerization
2 It also develop the ways and means for the promotion of IT
Education in Haryana
3 To review the progress of implementation of IT in
Government Departments Corporation and Boards and
4 Lastly it gives final approval for budget sanction post and
expenditure for IT
B2 State Technical Committee
The State Government has also set-up this committee for
the up gradation of e-governance project
The Constitution of this committee is given in
(Annexure 34)
Role and Functions of Committee
1 To fix standard for hardware software and databases
2 It evaluate the technology for IT sector in the area of LAN
(Local Area Network) and WAN (Wide Area Network)
3 To establish the contracts for setting up framework
4 It also assists the Steering Committee in its performance
5 It gives approval for the courses which relate to computer
field
84
6 To fix up rule and regulations for purchasing of hardware
and software
B3 Facilitation Committee
This Committee was set up under the Chairmanship of
Principal Secretary to Chief Minister The constitution of this
committee is given in (Annexure 35) as follows
Role and Functions of Facilitation Committee
1 It co-ordinate and provide support to private investment in
IT Sector in order to achieve rapid progress
B4 High Powered Purchase Committee
The State Government has set up this Committee This
Committee is headed by Chief Minister to consider the matter of
special package of incentivesconcessions for important projects
with having the investment of Rs 30 crores and above
C Society for IT Initiative Fund for e-Governance
The Government of Haryana has also set up Initiative Fund
for IT having an initial amount of Rs 10 Crores
This fund is established with that amount of contributions
that is earned by project making states PSUs (Public Sector
Undertaking) co-operative institutions and others public sector
organizations or units The Governing Body headed by Principal
Secretary to Chief Minister has been administering this fund for
developing model of e-Governance promotion for IT sector and
other Information technology applications There is an Executive
Committee of the Governing Body that is headed by Secretary
Electronics and Information Technology which has the power for
appropriations from this fund
(D) Hartron
Haryana State Electronic Development Corporation is an
important undertaking of Government of Haryana It provides
tools techniques and various methods for establishment of
various e-Governance projects for delivering public services As a
85
result of various new initiatives taken by HARTRON the state
has improved its national ranking in e-readiness as per the
e-readiness assessment report
(E) District IT Societies
Under the chairmanship of Deputy Commissioner District
Information Technology Societies has been formed in each
district for the proper implementation of e-Governance
programmes of Central and State Government These societies
manage e-DISHA Centres which are established in their district
and also keep control over day to day functioning of the centre
(F) National Informatics-Centre - Haryana State Unit
(NIC-HSU)
The National Informatics Centre (NIC) has established its
unit known as Haryana State Unit of NIC in 1988 for the
promotion of Information and Communication Technology in
governance at state capital Chandigarh including Haryana Civil
Secretariat and other Institutions The State has also developed
SWAN (State Wide Area Network) on 5 th February 2008 with the
help of NIC HSU
This Unit provides facilities of video conferencing technical
consultancy and ICT advisory services to the State Government
It has all contents of Intranetweb applications and official
e-mail accounts on this data centre
E-GOVERNANCE PROJECTS IN HARYANA
Under the National e-Governance Plan (NeGP) there are
total 27 Mission Mode Projects (MMPs) consisting of nine Central
MMPs eleven State MMPs and seven Integrated MMPs10 In every
state concerned department are responsible for the
implementation of assigned Mission Mode Projects (MMPs) Each
department works in a project mode within a tight and defined
time frame by preparing a detailed project document with the
help of consultant that clearly indicate all the important aspects
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
78
that was approved in September 20066 The CSC project
is one of the approved projects under the Integrated
Mission Mode Project of the National e-Governance Plan
Under the NeGP the Government has planned to establish
100000 broadband-enabled Internet Common Service Centres
(CSCs) in the rural areas of country to connecting the citizens to
World Wide Web The Government at National State and Local
levels provides various services such as registrations of birth
death and marriage certificates providing information on
weather conditions and prices of various agri-commodities to
rural farmers and issuing of electronic ID cards for formers
Haryana is one of the states to implement (CSC) scheme in
the country has successfully completed the roll out of 1159 rural
CSCs and 55 urban CSCs that are also known as e-Disha Ekal
seva Kendras throughout state The CSC project has a 3-tier
implementation framework
1 At the first level of (CSC) there is a Local Village Level
Entrepreneur (VLE) that provides service to rural
consumer in a cluster of 5-6 villages
2 At the second or middle level there is Service Centre
Agency (SCA) for operating management and building the
VLE business
3 At the third level there is Hartron the State Designated
Agency (SDA) to facilitate implementation of scheme and
provide essential policy content and other support
4 The status of CSCs that were rolled by the state
government of Haryana rolled out as on 2011 and 2012
given in following Map
79
CSC Roll Quit in 2011
MAP
Source httpnisgorgknowledgecenter_docsA07010014PDF
80
Source httpnisgorgknowledgecenter_docsA07010014PDF
81
Progress of Common service Center on 31 Dec 2012
Source wwwituintITU-DaspCMSDocsITU_Report_CSC_Indiapdf
Institutional Framework of e-Governance
The State Government has also formulated an effective
institutional framework for successful implementation of
e-Governance projects For the development of Information
Communication Technology (ICT) the state Government shall be
governed on the philosophy of maximum facilitation and
minimum interference by creating an investor friendly
environment7 The following institutions are playing an
important role in the development of ICT for effectively delivery
of public services
82
Sr No lsquoName of Institutionsrsquo
A Secretariat for Information Technology (SIT)
B High Power Committee
i) State Level Steering Committee IT-PRISM Headed by
Chief Secretary
ii) State Technical Committee-Headed by Secretary IT
iii) Facilitation Committee ndash Headed by Personal Secretary to CM
iv) High Powered Purchasing Committee ndash Headed by Honrsquoble CM
C Society for IT Initiative Fund for e-Governance
D NIC-HRSC(National Informatic Centre-Haryana State Unit)
E HARTRON
F District IT and Societies in all districts
A Secretariat for Information Technology
The State Government has set up a separate Secretariat for
Information Technology known as (SIT) at 9 th floor of Haryana
Civil Secretariat
This secretariat is headed by Secretary Electronics and
Communication Department and gives direct report to the Chief
Minister about its performance
The main purpose of this secretariat is to monitor the IT
initiative and take necessary steps to remove problems in the
way of successful implementation of the IT policy8 besides this it
also maintain technical standards in operating of
e-Governance projects
B High Power Committee
Under the Information Technology (IT) Policy 2000
following four Committees are included for the development of IT
in the State
83
(i) State Level Steering Committee-IT Prism
A State Level Steering Committee that is known as
ITndashPRISM (P=Planning R=Re-engineering I=Implementation
S=Steering and M=Monitoring) was established by Government of
Haryana This Committee is headed by Chief Secretary and he
oversees computerization and application of IT in public
domain9 It is assisted by a Technical Committee that is headed
by Secretary Electronics and Information Technology The
constitution of this Committee is given in (Annexure 33)
Role and Functions
1 It decides the preferences of various sectors to be taken for
the purpose of process of computerization
2 It also develop the ways and means for the promotion of IT
Education in Haryana
3 To review the progress of implementation of IT in
Government Departments Corporation and Boards and
4 Lastly it gives final approval for budget sanction post and
expenditure for IT
B2 State Technical Committee
The State Government has also set-up this committee for
the up gradation of e-governance project
The Constitution of this committee is given in
(Annexure 34)
Role and Functions of Committee
1 To fix standard for hardware software and databases
2 It evaluate the technology for IT sector in the area of LAN
(Local Area Network) and WAN (Wide Area Network)
3 To establish the contracts for setting up framework
4 It also assists the Steering Committee in its performance
5 It gives approval for the courses which relate to computer
field
84
6 To fix up rule and regulations for purchasing of hardware
and software
B3 Facilitation Committee
This Committee was set up under the Chairmanship of
Principal Secretary to Chief Minister The constitution of this
committee is given in (Annexure 35) as follows
Role and Functions of Facilitation Committee
1 It co-ordinate and provide support to private investment in
IT Sector in order to achieve rapid progress
B4 High Powered Purchase Committee
The State Government has set up this Committee This
Committee is headed by Chief Minister to consider the matter of
special package of incentivesconcessions for important projects
with having the investment of Rs 30 crores and above
C Society for IT Initiative Fund for e-Governance
The Government of Haryana has also set up Initiative Fund
for IT having an initial amount of Rs 10 Crores
This fund is established with that amount of contributions
that is earned by project making states PSUs (Public Sector
Undertaking) co-operative institutions and others public sector
organizations or units The Governing Body headed by Principal
Secretary to Chief Minister has been administering this fund for
developing model of e-Governance promotion for IT sector and
other Information technology applications There is an Executive
Committee of the Governing Body that is headed by Secretary
Electronics and Information Technology which has the power for
appropriations from this fund
(D) Hartron
Haryana State Electronic Development Corporation is an
important undertaking of Government of Haryana It provides
tools techniques and various methods for establishment of
various e-Governance projects for delivering public services As a
85
result of various new initiatives taken by HARTRON the state
has improved its national ranking in e-readiness as per the
e-readiness assessment report
(E) District IT Societies
Under the chairmanship of Deputy Commissioner District
Information Technology Societies has been formed in each
district for the proper implementation of e-Governance
programmes of Central and State Government These societies
manage e-DISHA Centres which are established in their district
and also keep control over day to day functioning of the centre
(F) National Informatics-Centre - Haryana State Unit
(NIC-HSU)
The National Informatics Centre (NIC) has established its
unit known as Haryana State Unit of NIC in 1988 for the
promotion of Information and Communication Technology in
governance at state capital Chandigarh including Haryana Civil
Secretariat and other Institutions The State has also developed
SWAN (State Wide Area Network) on 5 th February 2008 with the
help of NIC HSU
This Unit provides facilities of video conferencing technical
consultancy and ICT advisory services to the State Government
It has all contents of Intranetweb applications and official
e-mail accounts on this data centre
E-GOVERNANCE PROJECTS IN HARYANA
Under the National e-Governance Plan (NeGP) there are
total 27 Mission Mode Projects (MMPs) consisting of nine Central
MMPs eleven State MMPs and seven Integrated MMPs10 In every
state concerned department are responsible for the
implementation of assigned Mission Mode Projects (MMPs) Each
department works in a project mode within a tight and defined
time frame by preparing a detailed project document with the
help of consultant that clearly indicate all the important aspects
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
79
CSC Roll Quit in 2011
MAP
Source httpnisgorgknowledgecenter_docsA07010014PDF
80
Source httpnisgorgknowledgecenter_docsA07010014PDF
81
Progress of Common service Center on 31 Dec 2012
Source wwwituintITU-DaspCMSDocsITU_Report_CSC_Indiapdf
Institutional Framework of e-Governance
The State Government has also formulated an effective
institutional framework for successful implementation of
e-Governance projects For the development of Information
Communication Technology (ICT) the state Government shall be
governed on the philosophy of maximum facilitation and
minimum interference by creating an investor friendly
environment7 The following institutions are playing an
important role in the development of ICT for effectively delivery
of public services
82
Sr No lsquoName of Institutionsrsquo
A Secretariat for Information Technology (SIT)
B High Power Committee
i) State Level Steering Committee IT-PRISM Headed by
Chief Secretary
ii) State Technical Committee-Headed by Secretary IT
iii) Facilitation Committee ndash Headed by Personal Secretary to CM
iv) High Powered Purchasing Committee ndash Headed by Honrsquoble CM
C Society for IT Initiative Fund for e-Governance
D NIC-HRSC(National Informatic Centre-Haryana State Unit)
E HARTRON
F District IT and Societies in all districts
A Secretariat for Information Technology
The State Government has set up a separate Secretariat for
Information Technology known as (SIT) at 9 th floor of Haryana
Civil Secretariat
This secretariat is headed by Secretary Electronics and
Communication Department and gives direct report to the Chief
Minister about its performance
The main purpose of this secretariat is to monitor the IT
initiative and take necessary steps to remove problems in the
way of successful implementation of the IT policy8 besides this it
also maintain technical standards in operating of
e-Governance projects
B High Power Committee
Under the Information Technology (IT) Policy 2000
following four Committees are included for the development of IT
in the State
83
(i) State Level Steering Committee-IT Prism
A State Level Steering Committee that is known as
ITndashPRISM (P=Planning R=Re-engineering I=Implementation
S=Steering and M=Monitoring) was established by Government of
Haryana This Committee is headed by Chief Secretary and he
oversees computerization and application of IT in public
domain9 It is assisted by a Technical Committee that is headed
by Secretary Electronics and Information Technology The
constitution of this Committee is given in (Annexure 33)
Role and Functions
1 It decides the preferences of various sectors to be taken for
the purpose of process of computerization
2 It also develop the ways and means for the promotion of IT
Education in Haryana
3 To review the progress of implementation of IT in
Government Departments Corporation and Boards and
4 Lastly it gives final approval for budget sanction post and
expenditure for IT
B2 State Technical Committee
The State Government has also set-up this committee for
the up gradation of e-governance project
The Constitution of this committee is given in
(Annexure 34)
Role and Functions of Committee
1 To fix standard for hardware software and databases
2 It evaluate the technology for IT sector in the area of LAN
(Local Area Network) and WAN (Wide Area Network)
3 To establish the contracts for setting up framework
4 It also assists the Steering Committee in its performance
5 It gives approval for the courses which relate to computer
field
84
6 To fix up rule and regulations for purchasing of hardware
and software
B3 Facilitation Committee
This Committee was set up under the Chairmanship of
Principal Secretary to Chief Minister The constitution of this
committee is given in (Annexure 35) as follows
Role and Functions of Facilitation Committee
1 It co-ordinate and provide support to private investment in
IT Sector in order to achieve rapid progress
B4 High Powered Purchase Committee
The State Government has set up this Committee This
Committee is headed by Chief Minister to consider the matter of
special package of incentivesconcessions for important projects
with having the investment of Rs 30 crores and above
C Society for IT Initiative Fund for e-Governance
The Government of Haryana has also set up Initiative Fund
for IT having an initial amount of Rs 10 Crores
This fund is established with that amount of contributions
that is earned by project making states PSUs (Public Sector
Undertaking) co-operative institutions and others public sector
organizations or units The Governing Body headed by Principal
Secretary to Chief Minister has been administering this fund for
developing model of e-Governance promotion for IT sector and
other Information technology applications There is an Executive
Committee of the Governing Body that is headed by Secretary
Electronics and Information Technology which has the power for
appropriations from this fund
(D) Hartron
Haryana State Electronic Development Corporation is an
important undertaking of Government of Haryana It provides
tools techniques and various methods for establishment of
various e-Governance projects for delivering public services As a
85
result of various new initiatives taken by HARTRON the state
has improved its national ranking in e-readiness as per the
e-readiness assessment report
(E) District IT Societies
Under the chairmanship of Deputy Commissioner District
Information Technology Societies has been formed in each
district for the proper implementation of e-Governance
programmes of Central and State Government These societies
manage e-DISHA Centres which are established in their district
and also keep control over day to day functioning of the centre
(F) National Informatics-Centre - Haryana State Unit
(NIC-HSU)
The National Informatics Centre (NIC) has established its
unit known as Haryana State Unit of NIC in 1988 for the
promotion of Information and Communication Technology in
governance at state capital Chandigarh including Haryana Civil
Secretariat and other Institutions The State has also developed
SWAN (State Wide Area Network) on 5 th February 2008 with the
help of NIC HSU
This Unit provides facilities of video conferencing technical
consultancy and ICT advisory services to the State Government
It has all contents of Intranetweb applications and official
e-mail accounts on this data centre
E-GOVERNANCE PROJECTS IN HARYANA
Under the National e-Governance Plan (NeGP) there are
total 27 Mission Mode Projects (MMPs) consisting of nine Central
MMPs eleven State MMPs and seven Integrated MMPs10 In every
state concerned department are responsible for the
implementation of assigned Mission Mode Projects (MMPs) Each
department works in a project mode within a tight and defined
time frame by preparing a detailed project document with the
help of consultant that clearly indicate all the important aspects
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
80
Source httpnisgorgknowledgecenter_docsA07010014PDF
81
Progress of Common service Center on 31 Dec 2012
Source wwwituintITU-DaspCMSDocsITU_Report_CSC_Indiapdf
Institutional Framework of e-Governance
The State Government has also formulated an effective
institutional framework for successful implementation of
e-Governance projects For the development of Information
Communication Technology (ICT) the state Government shall be
governed on the philosophy of maximum facilitation and
minimum interference by creating an investor friendly
environment7 The following institutions are playing an
important role in the development of ICT for effectively delivery
of public services
82
Sr No lsquoName of Institutionsrsquo
A Secretariat for Information Technology (SIT)
B High Power Committee
i) State Level Steering Committee IT-PRISM Headed by
Chief Secretary
ii) State Technical Committee-Headed by Secretary IT
iii) Facilitation Committee ndash Headed by Personal Secretary to CM
iv) High Powered Purchasing Committee ndash Headed by Honrsquoble CM
C Society for IT Initiative Fund for e-Governance
D NIC-HRSC(National Informatic Centre-Haryana State Unit)
E HARTRON
F District IT and Societies in all districts
A Secretariat for Information Technology
The State Government has set up a separate Secretariat for
Information Technology known as (SIT) at 9 th floor of Haryana
Civil Secretariat
This secretariat is headed by Secretary Electronics and
Communication Department and gives direct report to the Chief
Minister about its performance
The main purpose of this secretariat is to monitor the IT
initiative and take necessary steps to remove problems in the
way of successful implementation of the IT policy8 besides this it
also maintain technical standards in operating of
e-Governance projects
B High Power Committee
Under the Information Technology (IT) Policy 2000
following four Committees are included for the development of IT
in the State
83
(i) State Level Steering Committee-IT Prism
A State Level Steering Committee that is known as
ITndashPRISM (P=Planning R=Re-engineering I=Implementation
S=Steering and M=Monitoring) was established by Government of
Haryana This Committee is headed by Chief Secretary and he
oversees computerization and application of IT in public
domain9 It is assisted by a Technical Committee that is headed
by Secretary Electronics and Information Technology The
constitution of this Committee is given in (Annexure 33)
Role and Functions
1 It decides the preferences of various sectors to be taken for
the purpose of process of computerization
2 It also develop the ways and means for the promotion of IT
Education in Haryana
3 To review the progress of implementation of IT in
Government Departments Corporation and Boards and
4 Lastly it gives final approval for budget sanction post and
expenditure for IT
B2 State Technical Committee
The State Government has also set-up this committee for
the up gradation of e-governance project
The Constitution of this committee is given in
(Annexure 34)
Role and Functions of Committee
1 To fix standard for hardware software and databases
2 It evaluate the technology for IT sector in the area of LAN
(Local Area Network) and WAN (Wide Area Network)
3 To establish the contracts for setting up framework
4 It also assists the Steering Committee in its performance
5 It gives approval for the courses which relate to computer
field
84
6 To fix up rule and regulations for purchasing of hardware
and software
B3 Facilitation Committee
This Committee was set up under the Chairmanship of
Principal Secretary to Chief Minister The constitution of this
committee is given in (Annexure 35) as follows
Role and Functions of Facilitation Committee
1 It co-ordinate and provide support to private investment in
IT Sector in order to achieve rapid progress
B4 High Powered Purchase Committee
The State Government has set up this Committee This
Committee is headed by Chief Minister to consider the matter of
special package of incentivesconcessions for important projects
with having the investment of Rs 30 crores and above
C Society for IT Initiative Fund for e-Governance
The Government of Haryana has also set up Initiative Fund
for IT having an initial amount of Rs 10 Crores
This fund is established with that amount of contributions
that is earned by project making states PSUs (Public Sector
Undertaking) co-operative institutions and others public sector
organizations or units The Governing Body headed by Principal
Secretary to Chief Minister has been administering this fund for
developing model of e-Governance promotion for IT sector and
other Information technology applications There is an Executive
Committee of the Governing Body that is headed by Secretary
Electronics and Information Technology which has the power for
appropriations from this fund
(D) Hartron
Haryana State Electronic Development Corporation is an
important undertaking of Government of Haryana It provides
tools techniques and various methods for establishment of
various e-Governance projects for delivering public services As a
85
result of various new initiatives taken by HARTRON the state
has improved its national ranking in e-readiness as per the
e-readiness assessment report
(E) District IT Societies
Under the chairmanship of Deputy Commissioner District
Information Technology Societies has been formed in each
district for the proper implementation of e-Governance
programmes of Central and State Government These societies
manage e-DISHA Centres which are established in their district
and also keep control over day to day functioning of the centre
(F) National Informatics-Centre - Haryana State Unit
(NIC-HSU)
The National Informatics Centre (NIC) has established its
unit known as Haryana State Unit of NIC in 1988 for the
promotion of Information and Communication Technology in
governance at state capital Chandigarh including Haryana Civil
Secretariat and other Institutions The State has also developed
SWAN (State Wide Area Network) on 5 th February 2008 with the
help of NIC HSU
This Unit provides facilities of video conferencing technical
consultancy and ICT advisory services to the State Government
It has all contents of Intranetweb applications and official
e-mail accounts on this data centre
E-GOVERNANCE PROJECTS IN HARYANA
Under the National e-Governance Plan (NeGP) there are
total 27 Mission Mode Projects (MMPs) consisting of nine Central
MMPs eleven State MMPs and seven Integrated MMPs10 In every
state concerned department are responsible for the
implementation of assigned Mission Mode Projects (MMPs) Each
department works in a project mode within a tight and defined
time frame by preparing a detailed project document with the
help of consultant that clearly indicate all the important aspects
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
81
Progress of Common service Center on 31 Dec 2012
Source wwwituintITU-DaspCMSDocsITU_Report_CSC_Indiapdf
Institutional Framework of e-Governance
The State Government has also formulated an effective
institutional framework for successful implementation of
e-Governance projects For the development of Information
Communication Technology (ICT) the state Government shall be
governed on the philosophy of maximum facilitation and
minimum interference by creating an investor friendly
environment7 The following institutions are playing an
important role in the development of ICT for effectively delivery
of public services
82
Sr No lsquoName of Institutionsrsquo
A Secretariat for Information Technology (SIT)
B High Power Committee
i) State Level Steering Committee IT-PRISM Headed by
Chief Secretary
ii) State Technical Committee-Headed by Secretary IT
iii) Facilitation Committee ndash Headed by Personal Secretary to CM
iv) High Powered Purchasing Committee ndash Headed by Honrsquoble CM
C Society for IT Initiative Fund for e-Governance
D NIC-HRSC(National Informatic Centre-Haryana State Unit)
E HARTRON
F District IT and Societies in all districts
A Secretariat for Information Technology
The State Government has set up a separate Secretariat for
Information Technology known as (SIT) at 9 th floor of Haryana
Civil Secretariat
This secretariat is headed by Secretary Electronics and
Communication Department and gives direct report to the Chief
Minister about its performance
The main purpose of this secretariat is to monitor the IT
initiative and take necessary steps to remove problems in the
way of successful implementation of the IT policy8 besides this it
also maintain technical standards in operating of
e-Governance projects
B High Power Committee
Under the Information Technology (IT) Policy 2000
following four Committees are included for the development of IT
in the State
83
(i) State Level Steering Committee-IT Prism
A State Level Steering Committee that is known as
ITndashPRISM (P=Planning R=Re-engineering I=Implementation
S=Steering and M=Monitoring) was established by Government of
Haryana This Committee is headed by Chief Secretary and he
oversees computerization and application of IT in public
domain9 It is assisted by a Technical Committee that is headed
by Secretary Electronics and Information Technology The
constitution of this Committee is given in (Annexure 33)
Role and Functions
1 It decides the preferences of various sectors to be taken for
the purpose of process of computerization
2 It also develop the ways and means for the promotion of IT
Education in Haryana
3 To review the progress of implementation of IT in
Government Departments Corporation and Boards and
4 Lastly it gives final approval for budget sanction post and
expenditure for IT
B2 State Technical Committee
The State Government has also set-up this committee for
the up gradation of e-governance project
The Constitution of this committee is given in
(Annexure 34)
Role and Functions of Committee
1 To fix standard for hardware software and databases
2 It evaluate the technology for IT sector in the area of LAN
(Local Area Network) and WAN (Wide Area Network)
3 To establish the contracts for setting up framework
4 It also assists the Steering Committee in its performance
5 It gives approval for the courses which relate to computer
field
84
6 To fix up rule and regulations for purchasing of hardware
and software
B3 Facilitation Committee
This Committee was set up under the Chairmanship of
Principal Secretary to Chief Minister The constitution of this
committee is given in (Annexure 35) as follows
Role and Functions of Facilitation Committee
1 It co-ordinate and provide support to private investment in
IT Sector in order to achieve rapid progress
B4 High Powered Purchase Committee
The State Government has set up this Committee This
Committee is headed by Chief Minister to consider the matter of
special package of incentivesconcessions for important projects
with having the investment of Rs 30 crores and above
C Society for IT Initiative Fund for e-Governance
The Government of Haryana has also set up Initiative Fund
for IT having an initial amount of Rs 10 Crores
This fund is established with that amount of contributions
that is earned by project making states PSUs (Public Sector
Undertaking) co-operative institutions and others public sector
organizations or units The Governing Body headed by Principal
Secretary to Chief Minister has been administering this fund for
developing model of e-Governance promotion for IT sector and
other Information technology applications There is an Executive
Committee of the Governing Body that is headed by Secretary
Electronics and Information Technology which has the power for
appropriations from this fund
(D) Hartron
Haryana State Electronic Development Corporation is an
important undertaking of Government of Haryana It provides
tools techniques and various methods for establishment of
various e-Governance projects for delivering public services As a
85
result of various new initiatives taken by HARTRON the state
has improved its national ranking in e-readiness as per the
e-readiness assessment report
(E) District IT Societies
Under the chairmanship of Deputy Commissioner District
Information Technology Societies has been formed in each
district for the proper implementation of e-Governance
programmes of Central and State Government These societies
manage e-DISHA Centres which are established in their district
and also keep control over day to day functioning of the centre
(F) National Informatics-Centre - Haryana State Unit
(NIC-HSU)
The National Informatics Centre (NIC) has established its
unit known as Haryana State Unit of NIC in 1988 for the
promotion of Information and Communication Technology in
governance at state capital Chandigarh including Haryana Civil
Secretariat and other Institutions The State has also developed
SWAN (State Wide Area Network) on 5 th February 2008 with the
help of NIC HSU
This Unit provides facilities of video conferencing technical
consultancy and ICT advisory services to the State Government
It has all contents of Intranetweb applications and official
e-mail accounts on this data centre
E-GOVERNANCE PROJECTS IN HARYANA
Under the National e-Governance Plan (NeGP) there are
total 27 Mission Mode Projects (MMPs) consisting of nine Central
MMPs eleven State MMPs and seven Integrated MMPs10 In every
state concerned department are responsible for the
implementation of assigned Mission Mode Projects (MMPs) Each
department works in a project mode within a tight and defined
time frame by preparing a detailed project document with the
help of consultant that clearly indicate all the important aspects
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
82
Sr No lsquoName of Institutionsrsquo
A Secretariat for Information Technology (SIT)
B High Power Committee
i) State Level Steering Committee IT-PRISM Headed by
Chief Secretary
ii) State Technical Committee-Headed by Secretary IT
iii) Facilitation Committee ndash Headed by Personal Secretary to CM
iv) High Powered Purchasing Committee ndash Headed by Honrsquoble CM
C Society for IT Initiative Fund for e-Governance
D NIC-HRSC(National Informatic Centre-Haryana State Unit)
E HARTRON
F District IT and Societies in all districts
A Secretariat for Information Technology
The State Government has set up a separate Secretariat for
Information Technology known as (SIT) at 9 th floor of Haryana
Civil Secretariat
This secretariat is headed by Secretary Electronics and
Communication Department and gives direct report to the Chief
Minister about its performance
The main purpose of this secretariat is to monitor the IT
initiative and take necessary steps to remove problems in the
way of successful implementation of the IT policy8 besides this it
also maintain technical standards in operating of
e-Governance projects
B High Power Committee
Under the Information Technology (IT) Policy 2000
following four Committees are included for the development of IT
in the State
83
(i) State Level Steering Committee-IT Prism
A State Level Steering Committee that is known as
ITndashPRISM (P=Planning R=Re-engineering I=Implementation
S=Steering and M=Monitoring) was established by Government of
Haryana This Committee is headed by Chief Secretary and he
oversees computerization and application of IT in public
domain9 It is assisted by a Technical Committee that is headed
by Secretary Electronics and Information Technology The
constitution of this Committee is given in (Annexure 33)
Role and Functions
1 It decides the preferences of various sectors to be taken for
the purpose of process of computerization
2 It also develop the ways and means for the promotion of IT
Education in Haryana
3 To review the progress of implementation of IT in
Government Departments Corporation and Boards and
4 Lastly it gives final approval for budget sanction post and
expenditure for IT
B2 State Technical Committee
The State Government has also set-up this committee for
the up gradation of e-governance project
The Constitution of this committee is given in
(Annexure 34)
Role and Functions of Committee
1 To fix standard for hardware software and databases
2 It evaluate the technology for IT sector in the area of LAN
(Local Area Network) and WAN (Wide Area Network)
3 To establish the contracts for setting up framework
4 It also assists the Steering Committee in its performance
5 It gives approval for the courses which relate to computer
field
84
6 To fix up rule and regulations for purchasing of hardware
and software
B3 Facilitation Committee
This Committee was set up under the Chairmanship of
Principal Secretary to Chief Minister The constitution of this
committee is given in (Annexure 35) as follows
Role and Functions of Facilitation Committee
1 It co-ordinate and provide support to private investment in
IT Sector in order to achieve rapid progress
B4 High Powered Purchase Committee
The State Government has set up this Committee This
Committee is headed by Chief Minister to consider the matter of
special package of incentivesconcessions for important projects
with having the investment of Rs 30 crores and above
C Society for IT Initiative Fund for e-Governance
The Government of Haryana has also set up Initiative Fund
for IT having an initial amount of Rs 10 Crores
This fund is established with that amount of contributions
that is earned by project making states PSUs (Public Sector
Undertaking) co-operative institutions and others public sector
organizations or units The Governing Body headed by Principal
Secretary to Chief Minister has been administering this fund for
developing model of e-Governance promotion for IT sector and
other Information technology applications There is an Executive
Committee of the Governing Body that is headed by Secretary
Electronics and Information Technology which has the power for
appropriations from this fund
(D) Hartron
Haryana State Electronic Development Corporation is an
important undertaking of Government of Haryana It provides
tools techniques and various methods for establishment of
various e-Governance projects for delivering public services As a
85
result of various new initiatives taken by HARTRON the state
has improved its national ranking in e-readiness as per the
e-readiness assessment report
(E) District IT Societies
Under the chairmanship of Deputy Commissioner District
Information Technology Societies has been formed in each
district for the proper implementation of e-Governance
programmes of Central and State Government These societies
manage e-DISHA Centres which are established in their district
and also keep control over day to day functioning of the centre
(F) National Informatics-Centre - Haryana State Unit
(NIC-HSU)
The National Informatics Centre (NIC) has established its
unit known as Haryana State Unit of NIC in 1988 for the
promotion of Information and Communication Technology in
governance at state capital Chandigarh including Haryana Civil
Secretariat and other Institutions The State has also developed
SWAN (State Wide Area Network) on 5 th February 2008 with the
help of NIC HSU
This Unit provides facilities of video conferencing technical
consultancy and ICT advisory services to the State Government
It has all contents of Intranetweb applications and official
e-mail accounts on this data centre
E-GOVERNANCE PROJECTS IN HARYANA
Under the National e-Governance Plan (NeGP) there are
total 27 Mission Mode Projects (MMPs) consisting of nine Central
MMPs eleven State MMPs and seven Integrated MMPs10 In every
state concerned department are responsible for the
implementation of assigned Mission Mode Projects (MMPs) Each
department works in a project mode within a tight and defined
time frame by preparing a detailed project document with the
help of consultant that clearly indicate all the important aspects
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
83
(i) State Level Steering Committee-IT Prism
A State Level Steering Committee that is known as
ITndashPRISM (P=Planning R=Re-engineering I=Implementation
S=Steering and M=Monitoring) was established by Government of
Haryana This Committee is headed by Chief Secretary and he
oversees computerization and application of IT in public
domain9 It is assisted by a Technical Committee that is headed
by Secretary Electronics and Information Technology The
constitution of this Committee is given in (Annexure 33)
Role and Functions
1 It decides the preferences of various sectors to be taken for
the purpose of process of computerization
2 It also develop the ways and means for the promotion of IT
Education in Haryana
3 To review the progress of implementation of IT in
Government Departments Corporation and Boards and
4 Lastly it gives final approval for budget sanction post and
expenditure for IT
B2 State Technical Committee
The State Government has also set-up this committee for
the up gradation of e-governance project
The Constitution of this committee is given in
(Annexure 34)
Role and Functions of Committee
1 To fix standard for hardware software and databases
2 It evaluate the technology for IT sector in the area of LAN
(Local Area Network) and WAN (Wide Area Network)
3 To establish the contracts for setting up framework
4 It also assists the Steering Committee in its performance
5 It gives approval for the courses which relate to computer
field
84
6 To fix up rule and regulations for purchasing of hardware
and software
B3 Facilitation Committee
This Committee was set up under the Chairmanship of
Principal Secretary to Chief Minister The constitution of this
committee is given in (Annexure 35) as follows
Role and Functions of Facilitation Committee
1 It co-ordinate and provide support to private investment in
IT Sector in order to achieve rapid progress
B4 High Powered Purchase Committee
The State Government has set up this Committee This
Committee is headed by Chief Minister to consider the matter of
special package of incentivesconcessions for important projects
with having the investment of Rs 30 crores and above
C Society for IT Initiative Fund for e-Governance
The Government of Haryana has also set up Initiative Fund
for IT having an initial amount of Rs 10 Crores
This fund is established with that amount of contributions
that is earned by project making states PSUs (Public Sector
Undertaking) co-operative institutions and others public sector
organizations or units The Governing Body headed by Principal
Secretary to Chief Minister has been administering this fund for
developing model of e-Governance promotion for IT sector and
other Information technology applications There is an Executive
Committee of the Governing Body that is headed by Secretary
Electronics and Information Technology which has the power for
appropriations from this fund
(D) Hartron
Haryana State Electronic Development Corporation is an
important undertaking of Government of Haryana It provides
tools techniques and various methods for establishment of
various e-Governance projects for delivering public services As a
85
result of various new initiatives taken by HARTRON the state
has improved its national ranking in e-readiness as per the
e-readiness assessment report
(E) District IT Societies
Under the chairmanship of Deputy Commissioner District
Information Technology Societies has been formed in each
district for the proper implementation of e-Governance
programmes of Central and State Government These societies
manage e-DISHA Centres which are established in their district
and also keep control over day to day functioning of the centre
(F) National Informatics-Centre - Haryana State Unit
(NIC-HSU)
The National Informatics Centre (NIC) has established its
unit known as Haryana State Unit of NIC in 1988 for the
promotion of Information and Communication Technology in
governance at state capital Chandigarh including Haryana Civil
Secretariat and other Institutions The State has also developed
SWAN (State Wide Area Network) on 5 th February 2008 with the
help of NIC HSU
This Unit provides facilities of video conferencing technical
consultancy and ICT advisory services to the State Government
It has all contents of Intranetweb applications and official
e-mail accounts on this data centre
E-GOVERNANCE PROJECTS IN HARYANA
Under the National e-Governance Plan (NeGP) there are
total 27 Mission Mode Projects (MMPs) consisting of nine Central
MMPs eleven State MMPs and seven Integrated MMPs10 In every
state concerned department are responsible for the
implementation of assigned Mission Mode Projects (MMPs) Each
department works in a project mode within a tight and defined
time frame by preparing a detailed project document with the
help of consultant that clearly indicate all the important aspects
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
84
6 To fix up rule and regulations for purchasing of hardware
and software
B3 Facilitation Committee
This Committee was set up under the Chairmanship of
Principal Secretary to Chief Minister The constitution of this
committee is given in (Annexure 35) as follows
Role and Functions of Facilitation Committee
1 It co-ordinate and provide support to private investment in
IT Sector in order to achieve rapid progress
B4 High Powered Purchase Committee
The State Government has set up this Committee This
Committee is headed by Chief Minister to consider the matter of
special package of incentivesconcessions for important projects
with having the investment of Rs 30 crores and above
C Society for IT Initiative Fund for e-Governance
The Government of Haryana has also set up Initiative Fund
for IT having an initial amount of Rs 10 Crores
This fund is established with that amount of contributions
that is earned by project making states PSUs (Public Sector
Undertaking) co-operative institutions and others public sector
organizations or units The Governing Body headed by Principal
Secretary to Chief Minister has been administering this fund for
developing model of e-Governance promotion for IT sector and
other Information technology applications There is an Executive
Committee of the Governing Body that is headed by Secretary
Electronics and Information Technology which has the power for
appropriations from this fund
(D) Hartron
Haryana State Electronic Development Corporation is an
important undertaking of Government of Haryana It provides
tools techniques and various methods for establishment of
various e-Governance projects for delivering public services As a
85
result of various new initiatives taken by HARTRON the state
has improved its national ranking in e-readiness as per the
e-readiness assessment report
(E) District IT Societies
Under the chairmanship of Deputy Commissioner District
Information Technology Societies has been formed in each
district for the proper implementation of e-Governance
programmes of Central and State Government These societies
manage e-DISHA Centres which are established in their district
and also keep control over day to day functioning of the centre
(F) National Informatics-Centre - Haryana State Unit
(NIC-HSU)
The National Informatics Centre (NIC) has established its
unit known as Haryana State Unit of NIC in 1988 for the
promotion of Information and Communication Technology in
governance at state capital Chandigarh including Haryana Civil
Secretariat and other Institutions The State has also developed
SWAN (State Wide Area Network) on 5 th February 2008 with the
help of NIC HSU
This Unit provides facilities of video conferencing technical
consultancy and ICT advisory services to the State Government
It has all contents of Intranetweb applications and official
e-mail accounts on this data centre
E-GOVERNANCE PROJECTS IN HARYANA
Under the National e-Governance Plan (NeGP) there are
total 27 Mission Mode Projects (MMPs) consisting of nine Central
MMPs eleven State MMPs and seven Integrated MMPs10 In every
state concerned department are responsible for the
implementation of assigned Mission Mode Projects (MMPs) Each
department works in a project mode within a tight and defined
time frame by preparing a detailed project document with the
help of consultant that clearly indicate all the important aspects
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
85
result of various new initiatives taken by HARTRON the state
has improved its national ranking in e-readiness as per the
e-readiness assessment report
(E) District IT Societies
Under the chairmanship of Deputy Commissioner District
Information Technology Societies has been formed in each
district for the proper implementation of e-Governance
programmes of Central and State Government These societies
manage e-DISHA Centres which are established in their district
and also keep control over day to day functioning of the centre
(F) National Informatics-Centre - Haryana State Unit
(NIC-HSU)
The National Informatics Centre (NIC) has established its
unit known as Haryana State Unit of NIC in 1988 for the
promotion of Information and Communication Technology in
governance at state capital Chandigarh including Haryana Civil
Secretariat and other Institutions The State has also developed
SWAN (State Wide Area Network) on 5 th February 2008 with the
help of NIC HSU
This Unit provides facilities of video conferencing technical
consultancy and ICT advisory services to the State Government
It has all contents of Intranetweb applications and official
e-mail accounts on this data centre
E-GOVERNANCE PROJECTS IN HARYANA
Under the National e-Governance Plan (NeGP) there are
total 27 Mission Mode Projects (MMPs) consisting of nine Central
MMPs eleven State MMPs and seven Integrated MMPs10 In every
state concerned department are responsible for the
implementation of assigned Mission Mode Projects (MMPs) Each
department works in a project mode within a tight and defined
time frame by preparing a detailed project document with the
help of consultant that clearly indicate all the important aspects
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
86
of the projects such as implementation team process
re-engineering change management plan project management
plan and timeline etc
The state Government of Haryana also takes initiative to
introduce various e-Governance projects for brining efficiency
transparency and economy in delivering of citizens services at
their doorsteps
The projects which are implemented presently can be
classified on the basis of nature of projects such as State-Level
Mission Mode Projects Central Level Mission Mode Projects
Integrated Mission Mode projects and Infrastructure projects All
projects are mainly providing services to citizens at their door-
steps but some of the projects also provide services to different
entities such as businessman government employees and
government itself on the other hand The classification can he
made on the basis of category of services like as follows
1 Government to Citizens (G2C)
2 Government to Business (G2B)
3 Government to Employees (G2E)
4 Government to Government (G2G)
5 The scenario of different projects in Haryana state is given
as follows
State Sector MMPs-
1 Land Records MMP Haryana Land Records Information
System (HALRIS)-
This project is a complete integrated automation system of
land records components It provides all services related to land
records such as deed writing registration of land mutation
jamabandi and copy of Record of Right (RoR) The RoR data is
available on Internet website-httpjamabandinicin11 Haryana
is one of very few states where property registration system and
land records system have been dynamically integrated by the
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
87
project known as National Land Records Modernisation
Programme (NLRMP HARIS HALRIS) HALRIS has also
integrated with spatial (Cadastral Maps) data by customizing
Bhu-Naksha Software12
2 Property Registration MMP Haryana Registration
Information System (HARIS)-
It also provides facility of registration of property and land
in all the offices of Sub-Registrars in Haryana This project is
also linked to Mutations and Jamabandis at all Tehsil and
Sub-Tehsils covering 100 locations in Haryana It brings
transparency by taking photograph of buyer and seller along
with sub-registrars and increase revenue collection for the state
government
2 Transport MMP SAARTHI and VAHAN-
For issuing of computerized Driving License the project
SAARTHI and for issuing vehicle registration certificate
the project VAHAN software are introduce at 33 SDM
office in the State Both of these projects are working on
a self sustainable model through DITsRed Cross
Society The Citizens are provided Smart Card based DL
and RCs by these projects
4 Treasuries MMP Online Treasures Information System
(OTIS)-
The Government of Haryana implements this projects at
100 locations covering all 21 Treasuries and Sub Treasuries13
The high taxpayers are given benefit by introducing a gateways
interface with SBI online Further Online Budget allocation
system has been implemented for all BCAs (Budget Controlling
Authorities) BCO (Budget Controlling Officers) and extended to
DDOs The Electronic payment system (EPS) that is meant for
Government payment is also developed and integrated Online
Treasury Information system The State Government also takes
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
88
initiatives for centralized e-Salary system for all government
employees and e-Pension System for all pensioners of Haryana
Government
5 Panchayats MMP -
The State Government under e-Panchayat Project has
computerized house holds survey of BPL (Below Poverty Line)
families for all districts and implemented Mahatma Gandhi
National Rural Employment Guarantee Act (MNREGA) and
Backward Regions Grant Fund (BRFG) scheme in Sirsa and
Narnaul district It has also implemented monitoring system for
District Rural Development Agency (DRDA) schemes and
developed an MIS (Management Information System) for MPs
Local Area Development Scheme (MPLAD) at Kurukshetra district
of Haryana14
6 Commercial Taxes MMP Value Added Tax Management
Assessment Collection System (VATMaCS) -
This project has also been implemented in all the offices of
DETC for VAT return processing dealers registration fact sheet
compilation statutory forms inventory and road side checking
To facilitate e-filing the VAT return system is planned to be
converted to a centralized web enabled solution with integration
to payment gateways and treasuries
7 Municipalities MMP House Tax Assessment and
Collection System (HACiS) -
This project is implemented in all the 68 municipalities of
the State It has more than 10 lacs property records15 The
e-DISHA centres which are established in every districts also
connected with this MMP provides birth and death and other
necessary certificates in the concerned district It brings
transparency in tax computation and significant increase in
collection of taxes for the state government
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
89
8 Agriculture MMP AgMarkNet-
This project covers all 108 mandis and 25 sub-centres of
Agriculture Marketing Board for providing information of prices
of agricultures commodities on daily basis It is a single point
centre for all agro based organization for interactions Further
AGRIS (Agriculture Resources Information System) is also
initiated at Rohtak district on the pilot basis with the help of
NICHRSC
9 Police MMP Police G2G Suite -
The state government has been implemented a Police G2G
suite for facilitating in police functioning For various purposes
such as personnel management payroll system and pension
accounting inventory and vehicle managements control system
budget control including appropriation and variance analysis
audit control and audit para monitoring system court cases
management dak and crime information system etc A Web
Portal has been also launched for citizens interface with the
police official The Common Integrated Police Application (CIPA)
project is also implemented at all major police stations for
connecting almost all police offices in the state for controlling
over the crimes for maintaining the law and order situations in
the state
10 Employment Exchange MMP Employment Exchange
Registration Information System (EERIS) -
The Haryana Government has also developed and
implemented this project in all the districts and exchanges for
online registration of job seekers The unemployed youth can
registered their application at the site that is
httpharyanajobsin It is also integrated with the employment
allowance scheme for increasing effectiveness of web Portal
11 e-District MMP-
This project continues a comprehensive network of Local
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
90
Area Network (LAN) a modern IT (Information Technology)
training lab and district level e-DISHA Centrersquos (DLeDCs) in each
district at mini-secretariat for making planning of all major
functions of District Administration
A Office automation software has been developed and
implemented on district LANs for district and revenue
administration The Rohtak district is chosen as pilot e-District
MMP under NeGP (National e-Governance Plan) The integrated
software for e-Service related to issuing of certificate redresses
of grievances revenue court cases and agriculture inputs has
been developed along with integrated resident data repository
State Sector Additional MMPs
1 Health e-Health Net-
The software packages have been implemented in the
health sector by the state Government monitoring the prevention
of food adulteration Medical Certificate of Cause of Death
(MCCD) bed occupancy and mortality rate directly observed
treatment for short-term for eradication of TB diseases (DOTs)
medicine inventory monitory system (MIMS) doctors leave
accounting systems family welfare MIS Malaria Monitoring
Software software for national school health programme G2G
e-Office package under e-health net project at all civil surgeons
offices This project also provides help in availability of
medicines to the patients in government health institutions and
availability of Doctors in rural dispensaries The State
Government has also launcheda website of Health Department
and Integrated Diseases Surveillance Project (IDSP) at all district
level for catering the needs and expectation of citizens
2 PWD (Band R) Haryana Integrated Monitoring of
PWD Activities (IMPACT)-
This project have been implemented across the state for
more than 4500 works of PWD (Band R) that consists of
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
91
amounting more than Rs 3000 cores16 It has also been extended
to public Health Department for providing the service regarding
domestic water supply bills
3 Technical Education Informatics-
Haryana is the first state to implement this Informatics for
on-line counseling for admission in all Engineering Colleges
since 2006 This is also helpful in one-line paperless entrance
examination system for admission to MCA BEBTech (Lateral
Entry) B Pharmacy (Lateral entry) and BHM (Bachelor of Hotel
Management) and CT (Computer Training) professional Courses
since 2007
It also includes various other activities such as online
registration of students of merit list allotment of centers and for
conduct of examination The Haryana model of counseling and
Online Entrance Test (OLET) has also been adopted by number
of states and Central Board of Secondary Education (CBSE)
After visualizing the success of this project the Government of
India has also selected OLET system that is implemented in the
Haryana State for standardizing at the nationwide roll out for
bringing the transparency
4 Board of School Education Haryana (BSEH)-
This project provides help to BSEH in generating the admit
cards of students who are appearing in matric 10+2
examination It also helps in uploading and publishing the admit
cards on website regularly for the students The Project that is
known as RTB (Result Through Binocular) also provides results
to all students of Middle Matric and 10+2standard It also
uploads the orders of exam duty of all the teachers on website
covering all districts in Haryana state
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
92
5 Tourism Informatics Online Rooms Booking system
and e-Ticketing System of Haryana Tourism
Corporation-
This project has provides facility to the tourist for online
reservation of rooms on any time any where basis for bringing
transparency in availability of facilities and cost components It
has also helped in increasing the number of tourists and
collection of money The Tripura Tourism Department also
adopted this project considering its importance The State
Government has also developed e-Ticketing software at Suraj
Kund Craft Mela For convenience the citizens
6 Property Dealers Registration Certificate Issuance
system-
This project was launched on 2510201017 by Chief
Secretary of Haryana at Gurgaon city It provides help in
generating registration Certificate to the registered dealers
7 RTI ACT- 2005 Informatics Project-
The State Government has launched this project for State
Information Commission All the Judgments and Orders of Chief
Information Commission (CIC) and ICs are uploaded on the
website of this project The Citizens have given facilities for filing
the application through Common Service centers (CSCs) that are
known as e-Disha Centers for taking informations under RTI Act
2005 at their doorsteps
8 Chief Minister Office Informatics-
This project basically provides help in tracking and
monitoring of public demands and CMrsquos announcements online
It covers 54 locations consisting of 21 Districts Administration
33 heads of Departments across the state It has an exclusive IT
centers that is working under CM office supervision
9 Chief Secretary Office Informatics-
The State Government has also developed and launched a
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
93
comprehensive interactive website that covers all functions
rules acts and instructions issued by chief secretary in routine
This project provides G2G G2E G2C categories of services
10 Haryana Lokayukta-
The State Government has developed and launched an
exclusive website that is httphrylokayuktagovin for handling
public complaints on-line in the office of Lokayukta for bringing
transparency and accountability in administration
11 SMS Alert software for Cooperative Sugar Mill
Shahabad-
This software was designed and developed at NIC
Kurukshetra for the Co-operative Sugar Mill Shahabad in
Kurukshetra district Under this software the farmers are given
information about sugarcane receipts and payment that is
credited in their account by sending message on their mobiles
12 Revenue Court Cases Monitoring System-
This software provide facilities to citizens for generation of
cause list hearing dates case status tracking copy of final
judgment and case filing and registration list etc It also covers
revenue court of Financial Commissioners Divisional
Commissioners DCs SDMs and Tehsildars across the state for
integration in the activities for functioning of administration
13 Disciplinary Cases Monitoring System-
It is a web enabled system for providing information about
disciplinary cases under section of 7 and 8 which are taken
against employee in various departments of state Government
14 Departmental Court Cases Tracking Monitoring of
State Government System (Litigation MIS)-
The state Government has launched this software for
tracking and monitoring of litigations related to the departments
boards corporations The Government of Tripura has also
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
94
developed this software from Haryana Government after
analyzing the success of this project
15 Dynamic Web Portal of HUDA-
This software was launched by Chief Secretary on
14092010 It provides the facilities of on-line payment to the
citizens through web portal wwwhudagovin for proper
functioning
16 Lok Saba and Assembly Elections-
This software provide extensive ICT services and support
for conductions of Haryana Assembly elections Lok Saba
election and Municipalities Panchayat elections across the
state It covers various services such as- operationalization of
communication plan information of results data digitization for
polling parties appointment of observer EVMs (Electronics
Voting Machine) voters help lines through SMS Web based
Touch Screen toll-free phone number assignment of duties for
polling officers and polling parties registrations of claims
objections of new voters and redresses of grievances
synchronization of electoral databases of Chief Electoral officer
(CEO) and State Election Commission( SEC)
It is also considered as the first live software in the country
that give live web casting on the same polling day The entire
electoral rolls of 13 crore voters of Haryana in (PDF File) has
uploaded on NIC servers for CEO of Haryana
17 Rastriya Swasthya Bima Yojna (RSBY)-
This project has been implemented in all districts of
Haryana for providing services to the beneficiaries under
Rastriya Swasthya Bima Yojna scheme The Yamunanagar
district has received National award in the implementation of
this programme for outstanding contribution on 3 May 2011
The Haryana Government has also provides technical support to
other states such as Uttrakhand Himachal Pardesh Delhi UP
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
95
Chandigarh and the Punjab in the implementation of this
project
18 Finance Department Informatics e-Finance Net
Project-
The State Government has also developed and implemented
this project for preparation of state annual budget revision of
budget monitoring and control over expenditure Honble Chief
Minster Sh Bhupinder Singh Hooda inaugurated the
compendium of all instructions regarding finance Department
from 1947 to 30062011 on 19th December 2011 These all
instructions have been made available on the website
(httpfinhrygovtin) of Finance Department18
19 Food and Civil Supplies Informatics e-food Net-
This project was implemented by the state Government for
food procurement and storage monitoring system at all DFSCs
level The Government of India selected the Haryana state along
with Chandigarh as a first pilot state in India for implementing
e-PDS (Smart Card Based Public Distribution System) project
The sub-pilot project was launched in Panchkula district on
13072010 by Union Minister of Agriculture and Consumer
Affairs19
20 Social Welfare Informatics a) Haryana Pensions
Processing and Information System (Happis)-
The state Government implemented this project for
providing the benefit to more than 21 + lac beneficiaries under
different schemes of social welfare Department for distribution of
old age pension and other pensions every month20 It has also
been linked with birth and death registration preparation of
ration cards and photo ID cards The data of individual
beneficiary is transferred to banks for disbursement of pensions
The soft copies of all centralized data is available in PDF format
that has been provided to District Social Welfare officers(
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
96
DSWOs) they can adddelete name of any beneficiary at their
own will on any pecific ground
21 Senior Citizen ID cards preparation and Issuance
system-
This Informatics was developed and implemented across
the state for creating a data base of Senior Citizens for issuing
an ID cards to them These ID cards are helpful in availing of
various benefits of social welfare schemes given by Social welfare
Department
22 Web Service Project-
The State Government also developed a well maintained
official web portal that is httpharyanagovin Sh PK
Chaudhary Chief Secretary of Haryana also launched website of
State Police Complaint Authority (http spcahrynicin) on
18052012 in the presence of Sh RS Dalal Director General
of Police and Chairman SPCA Sh HS Rana21
23 ICT Initiatives in States High Profile Offices-
The Government of Haryana also takes initiative in the
following high profile offices for bringing effectiveness
transparency and economy in administration
1 Raj Bhawan
2 State Chief Information Commissioner
3 Secretariat for IT
4 Legal Remembrance (LR) Office
5 Labour Commissioner
6 Advocate General Office
7 Vidhan Sabha
Central Level MMPs
Under National e-Governance Plan (NeGP) there are some
nine Mission mode projects (MMPs) that are introduce at the
central level At this level Central government has the power for
making plan and institutional framework for successful
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
97
implementation for providing the services to citizens in effective
efficient and transparent mode in all the states These projects
are as follows
1 Passport-
The State Government of Haryana established a Regional
passport office at Chandigarh in a Joint management system
with National Informatics Centre (NIC) The government
introduce a Decentralized Passport Application Acceptance
System (Webpass) at every district level for bringing
transparency and cost effectiveness
2 Pensions and GPF Portal (Employees Portal for
Accountant General Haryana)-
It is a comprehensive dynamic employeersquos portal for office
of Accountant General Haryana for providing the information
about GPF and pensions This project is also integrated with
OTIS (Online Treasury Information System) The state
government has also developed an interactive and comprehensive
dynamic employeersquos portal that is (httpaghrygovin) for the
office of Accountant General Haryana for providing GPF
informations and pensions to all employees of Haryana22 It is
updated regularly on monthly basis The loans and advance
module has also been added to this portal for maintaining
records of more than 4 corers employees It is also related to
GPF loan missing credit of around 32 lacs employees of
Haryana Government on monthly basis through this portal at
Chandigarh23 It has also data records of more than 125 lakh of
more than 283 lakh employees24
3 e-Posts-
The Government of Haryana has also implemented various
software such as Computerized Postal Life Insurance (CLIP)
Rural Life Insurance (RPLI) Postal Accounting System (PACT)
GPF MIS PATRAM Software under e-Posts at Haryana postal
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
98
Circle Ambala for providing services in insurance field25
4 Custom and Excise-
This Project is basically provide services to business for the
purpose of export and import activities such as processing of
export and Import documents processing of duty drawbacks and
online submission of documents It is established at Ballabgarh
in Faridabad district by the state Government
5 National IDUID -
The state government has undertaken this project with the
help of NIC-HRSC for finalizing electoral data for UID (Unique
Identification) project at state level The Government of Haryana
has completed training of their employees for the preparation of
this electoral data
6 EPFO (Employees Provident Fund Organization)-
The State Government of Haryana has implemenedt the
pilot projects regarding employeersquos provident fund at Karnal and
Faridabad District The Government has also extended their
support to the Punjab and Himachal Pradesh government in the
implementation process of this project
7 MFMS Mobile Based Fertilizer Monitoring System-
The Government of India selected Karnal District of
Haryana among one of the seven pilot districts throughout India
for implementation of this project After visualizing the success
of this project it is also being taken up for the replication in all
district of Haryana The Haryana is also the first state of the
country where state level camp for trainers training was
organized on 23rd August 2011 by NIC KRIBHCO Sahara Nest
at KRIBHCO office in sector 34 of Chandigarh26
8 NKN (National Knowledge Network) -
This project is a state of the art multi-gigabit pan India
network for providing a high speed network backbone for all
knowledge related institutions in the country The main purpose
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
99
of this project is to provide requisite research facilities and
creating highly trained professionals to make enable scientists
researchers and students from different background to work
closely for human development in critical and emerging areas of
education
It is a prestigious project of Government of India that links
with Universities Technical and Medical Institutes and Research
Centers through establishing Virtual Class Rooms (VCRs) There
are total 20 Institutes allocated in Haryana under this project It
has been implemented at (1) Directorate of Wheat Research
Karnal(2) Translation Health Sciences and Technology Institute
Gurgaon(3) Maharaja Aggrasen Institute of Medical Research
and Education Hissar (4) National Brain Research Centre
Gurgaon (5) National Dairy Research Institute Karnal(6) NIT
Kurukshetra(7) 11M Rohtak and at Kurukshetra University
Kurukshetra
9 Computerization of Medico Legal and Post Mortem
Cases Reports-
The Government of Haryana has also developed and
implemented the software that is known as Medico Legal
Examination and Postmortem Report (MeDLEaPR) on 22nd
November 2011 At present this software is in operation at pilot
basis at Government Hospital Gurgaon Ambala Cantonment and
Mohali in Punjab
Integrated Projects
1 e-Disha Ekal Sewa Kendra-
The state government have established e-DISHA centres
(DleDCs) at mini secretariat level in all district Basically these
centres provides citizen centric services through a single window
in a efficient transparent and cost effective way at their door
steps Due to effective delivery of services these centre have
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
100
become very popular among masses in a very short duration of
time At present a total of 39 (G2C) services are provided
through DleDCs centres such as ndash issuing of income caste
domicile certificate driving license land records registration of
vehicles disbursement of old age pension and widow pension etc
to the citizen in hassle free manner
2 State Portal-
The web portal that is wwwharyanagovin is a single
window web based delivery of information that provides services
at the state level for the citizens This portal provides a linkage
to department and all district websites in Haryana to facilitates
online handling of grievances complaints and transaction of
government to government( G2G) government to citizens( G2C)
government to business (G2B) government to employee (G2E)
services At present it provides more than 15 types of public
services such as- issue of new ration cards issue of SCSTOBC
certificates issue of learner and permanent driving licenses etc
in a stipulated time through an official web portal by concerning
officers to the citizens
3 e ndashOffice Suit-
This project has been implemented by various
departments boards and corporations at the state and district
headquarter across the state Under this project a suite of 7 G2G
(Government to Government) packages has been introduce in the
state that provides facilities of personal information payroll
monitoring of diary dispatch monitoring of court cases
maintenance of office inventory centralized file movement and
tracking information to government staff in a easy manner
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
101
4 e-Court-
The government of Haryana has established workflow
based Sub Ordinate Courts Judicial Information System
(SOCJIS) at Ambala and Panchkula district judicial court
complexes All sub ordinate court complexes in Haryana has
been networked as per national e-Court system Under this
project PCs (Personal Computers) have been installed in all
subordinate courts located at 40 locations in Haryana and
laptops have also been provided to all the judges Further the
state government has also developed and implemented a
Integrated Software for Workflow Automation (ISHiCo) at High
Court at Chandigarh that provides information about daily cause
list orders in routine and judgments on the website of High
Court
5 e-Governance Gateway Services-
This project has been established at NIC Haryana Civil
Secretariat that facilitates operation of state web server endashmail
and internet gateway The content of major state websites and
other major official e-mail accounts are hosted on these servers
It provides various web services like development hosting and
updating of events activation security of websites data
uploading to department and organization of state and central
government both on regularly basis
6 e-Procurement-
This project has provides the facilitates of power
engineering function to various department Hartron and other
procurement agencies for proper functioning of e-governance
projects in the state It also create an IT and other marketplaces
to sell the products of state to potential buyers It also provides
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
102
facility of e-catalogues and brochures to be available online to
customers
7 India Portal-
This project provides government to citizens (G2C) services
concerning to Haryana Government such as-informations
schemes forms and procedure that are uploaded on India Portal
on daily basis
Infrastructure Projects
Net Work (NICNET) and State Wide Area Network (SWAN)-
Haryana was the first state to launch SWAN on dated 5th
February 200827 The Department of Information Technology
(DIT) provide fund for establishment to this project The National
Informatics centre (NIC) has established Informatics centers at
State Headquarter and at mini secretariat in all the district of
State Besides this it provide adequate computing facilities
local area networks (LANs) and communication facilities The
District level e-DISHA Centres that provide G2C services through
Ekal Sewa Kendra have also been connected to DICs for data
management services Haryana is also the first state that has
taken up both vertical and horizontal connectivity under this
project28 The Network at present is used by various
departments for the purpose of video voice and data transfer In
Haryana the High Court at Chandigarh and 39 other courts
located at districts and sub-divisions and office of Director
General prisons at Panchkula district have also been connected
on this network The accused are now being trialed by online
system conducted through video conferencing facilities
established at each jails court Haryana is also considered as
the first state to have video conferencing facilities in jails and
Courts for criminals29
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
103
2 NIC- Haryana State Data Centre (HSDC)-
The NIC- HSDC project was inaugurated by Honle Chief
Minister of Haryana in December 200630 It is based on LAN
Technology and established at Haryana Civil Secretariat All
servers such as web email proxy database antivirus
firewalls UID e-procurement etc are installed on this data
centre The Data Centre operations are available on 24 times 7 basis
The contents of major websites and official e-mail accounts are
also available on this data centres
3 CSCs (Common Service Centres)-
Haryana is considered as the first state of the country
where 100 rural CSCs were rolled out during the year 200831
However more than 70 e-Disha Ekal Sewa Kendras have also
been established in the entire State for providing a bucket of
services to citizen under a single roof at their door steps
4 GIS Spatial Data Infrastructure-
This Infrastructure was established at NIC-Haryana State
Data Centre It is the functional requirements of all the
departments It provides the facility of map with village
pointsboundaries and important layers and assembly and
parliamentary constituencies that is digitized on 1 50000 scale
5 Video Conferencing Services (VCS)-
The Government of Haryana established this project in all
the districts and at the State Headquarter This system is also
installed and operational in the office of Chief Secretary and
Director General of Police It provides extensive VC services
regularly covering intra state inter State and the central
government departments The integrated video conferencing
studio is also operational in newly renovated conference hall at
Haryana new Secretariat at Chandigarh and Chief Secretaryrsquos
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
104
Committee room and at Directorate of Agriculture Panchkula
district of Haryana32
6 MIS for 36 Citizen Services of Haryana-
This system has been approved by State Government on
13th December2011 at Yamunanagar district and its
implementation is being extended to all other districts of
Haryana A web Portal httpjansahayakgovin registered as a
name of Haryana for delivery of time bound services at various
levels in the state33 for fulfilling the requirements of the citizens
7 ICT Support Services-
The District NIC team provides ICT services for various
activities in state A Media centre was established at Kaithal
district exclusively for Gaurav rally during the visit of Chief
Minister with the help of District NIC unit In addition to that a
media centre was also established during the visit of Mrs Sonia
Gandhi in Mewat district of Haryana
8 Capacity Building and IT Training Services-
Under this project state Government operate IT literacy
programme for its employees and officials This is an on-going
and computing programme The government of Haryana has
developed and installed e-Granthalaya at HIPA (Haryana
Institute of Public Administration) at Gurgaon and Panchkula for
providing training to librarian
In addition to this a training programme is also strated for
all MLAs on June 20 2011 for providing basic knowledge
Basically the main focus is given under this project to various
training programme in the state
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
105
e-Disha (Electronic Delivery of Integrated Services of
Haryana to All) Citizen-Centric Service Delivery Centres
In the research methodology e-Disha Project is selected for
detail study to conclude the results to verify the formulated
hypothesis
Introduction
Haryana Government has started a number of government
e-services to citizens under one roof called e-DISHA centre in
each district at mini secretariat Before establishment of these
centers citizen has to run from pillar to post to avail of the
desired services The availability of services was totally
depending upon the dealing assistant The citizen didnrsquot know
where to go and whom to contact for those services They had to
spend a lot of time and money for obtaining the services
Besides middlemen or touts used to exploit the citizens But
now in the present scenario citizen have direct access to these
services and middlemen or touts have been removed from the
system
The project e-Disha is an IT driven electronic interface
between the government and the citizens which provides the
general public to receive effective and timely services It covers
the whole of Haryana and the projects are functional in each
district sub-division and tehsil level All District level e-Disha
Centres (DLeDCs) and SDMTehsil Level e-Disha Centres
(TLeDCs) are connected through State Wide Area Network
(SWAN) All the services are available to them at the state
Intranet
The IT-PRISM in its 13th meeting which was held on
1st Sepetember2005 has approved the networking of mini
secretariat and make provisions for hardware and software
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
106
under D-NETNAI-Disha (nomenclature is now changed to
e-Disha) project and establishment of IT Training labs in Mini
Secretariat at the district level It also approved establishment
and utilization of funds available with IT department under state
IT plan fund and society for IT initiative fund for e-Governance
The first e-Disha centre was started by Haryana
government in the Kaithal district in September 2005 on a
self-sustainable model with the lsquoDistrict Red Cross Societyrsquo as
the business partner The society provides all hardware ICT
infrastructure software system manpower and running
expenses After visualizing the success of project in Kaithal
district the government decided to establish and operatioalise
e-Disha Centre throughout the state in a phased manner34
The department of IT has created the infrastructure for
e-Disha centers at all the district The e-Disha software product
has been developed by NIC-HRSC and project is implemented by
IT department through District IT Societies (DITS) The
technological and software support is provided by National
Informatics Centre (NIC) Haryana to this project
Objectives of e-Disha Centres
The e-Disha centres that are established at each district
level have following objectives
To make governance transparent by maximizing citizen
interaction with the government
To improve relationship with citizens by enabling online
transactions and feedback to administration
To reduce the cost of services delivery through reduced
duplication of efforts by individuals and department
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
107
To provide a one-stop venue for various citizenrsquos services in
an efficient reliable and integrated manner through a
chain of computerized integrated citizen services centres
The project e-Disha provides a wide spectrum of citizen-
friendly services in a efficient and effectively manner at their
door steps This project cover more than 40 Government to
Citizen(G2C) services of department such as Public Health and
Engineering Department City Corporation and Municipalities
Road Transport Registration and Stamps Revenue Social
Justice and Empowerment District Administration and Health
etc
E-Services offered by e-Disha Project
The e-DISHA centres provides services that are strictly in
the governmentrsquos jurisdiction The services being offered at these
centres can be divided into the following categories
1 Driving License (Learners Permanent Duplicate Renewal
addition etc)
2 Vehicle Registration (New Transfer Duplicate RC etc)
3 Passport Application Acceptance and Processing
4 NakalJamabandi at district and Tehsil level
5 Issuance of various type of certificate such as
Residence Domicile
Income
SC
OBC
Handicapped
6 Forms and Procedures - Downloadable forms will have to
be declared valid alongwith payment of cost of forms
7 Receipt of application for social welfare schemes
Old age Pension
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
108
Widow Pension
Handicapped Pension
Financial aid to distitute children
Scholarship for Handicapped Children
Family Benefit Scheme
Kanyadan Scheme
Widow Daughter Marriage Scheme
Indira Awas Yojna
Below Poverty Line
8 Services related with Arm Licenses
9 Services related to House Tax
10 Birth and Death Registration and Issue of Certificate
Provision of Prompt Services
The Haryana government has also make the provision for
citizen charter for delivering public services in a time bound
manner after adoption of e-governance projects and electronic
delivery of services In the first phase 15 governments to citizen
(G2C) services35 have been identified The list of services the
time frame the officer responsible for delivery of services and
the officer responsible for monitoring receiving complaints for
non-delivery of services is given below in (Annexure 36)
Provision of services Charges under e-Disha Project
The citizen-centric services under e-Disha are delivered at
nominal charges at their door steps The service charges are
same in all the district The District Level e-Disha Centres
(DLeDCs) which provide the various services collect the money
from services charges and deposit it in the account of District IT
society for improvement of the financial health A list of service
charges taken is given in (Annexure 37)
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
109
Benefits of e-Disha Project
1 It has resulted in improving the efficiency of delivery of
services
2 It is helpful in elimination of corruption and middlemen
from the process
3 It provides wide spectrum of services at a single place and
thus helped in saving the precious time of citizens
4 It facilitates the integration of data of various government
departments and organizations
5 It is helpful in improvement of the financial health of the
district Red CrossIT Societies
6 It creates job opportunities in the district for local IT
Youths
7 It also spreads the utility of information technology among
the masses
Thus there have many good efforts on the part of the state
to promote e-Governance and extending various services to
people in an efficient economic and objective manner The State
government with the Union government support is making all
efforts to digitalize all activities of the governance But its
efficiency economy and effectiveness in terms of its availability
to citizens cost etc is to be examined in next chapter of the
present research work
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
110
List of Tables Table 31
State Wise per Capita Income (Base Year 2004-05)
S No StateUT 2011-12 (Rupees)
1 Andhra Pradesh 71540
2 Arunachal Pradesh 62213
3 Assam 33633
4 Bihar 24681
5 Jharkhand 31982
6 Goa 192652
7 Gujrat
8 Haryana 109227
9 Himachal Pradesh 7306
10 Jammu and Kashmir 41833
11 Karnataka 69193
12 Karla 83725
13 Madhya Pradesh
14 Chhattisgarh 46572
15 Maharashtra
16 Manipur
17 Meghalaya 32284
18 Mizoram 56643
19 Nagaland 50116
20 Orissa 46150
21 Punjab 78171
22 Rajasthan
23 Sikkim
24 Tamil Naidu 84058
25 Tripura 50750
26 Uttar Pradesh 29417
27 Uttrakhand 75604
28 West Bengal 55864
29 Andaman and Nicobar Islands 82272
30 Chandigarh NA
31 Delhi 175812
32 Pudduchary 95759
wwwharyanainvestorgselected-indicators1php
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
111
Table No 32
Electricity Sector
Sr No 2004ndash05 2011ndash12
1 Villages Electrified (Norsquos) 6764 6767
2 Installed Capacity 15877 37305
3 Electricity Availability (Lakh
units per day)
578 1045
4 Tube wells Energized (Norsquos) 387535 531848
5 Per Capita Consumption of Power (KWH)
609 941
6 Electricity Consumers (Lakh) 3875 4913
7 Grid and Pole Mounted Sub
Stations (Norsquos)
146962 365263
8 Circuit Length of Transmission
and Distributions Lines (kms)
185600 233181
9 Plants Commissioned (Norsquos) 3 6
10 Plant Under Execution (Norsquos) ndash 1
wwwharyanainvestorgselected-indicators1php
Table No 33
Drinking Water Supply
Sr No 2004-05 2011-12
1 Villages Covered Under
Drinking Water Facilities (Norsquos)
6745 7385
2 No of Partial Urban Water
Supply Schemes (Norsquos)
68 147
wwwharyanainvestorgselected-indicators1php
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
112
Table No 34
Roads
Sr No 2004-05 2011-
12
1 Length of Metalled Roads (Kms) 28276 38499
2 Village connected by mettaled
Roads (Kms)
6756 6764
wwwharyanainvestorgselected-indicators1php
Table No 35
Education
Sr No Institutions 2004-05 2011-12
1 Primary School (Norsquos) 11800 13111
2 Middle Schools (Norsquos) 2269 3660
3 High School( Norsquos) 3382 3324
4 Senior Secondary Schools
Norsquos)
1840 2667
5 Colleges (Norsquos) 166 680
6 Universities( Norsquos) 5 23
wwwharyanainvestorgselected-indicators1php
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
113
Table No 36
Technical Education
Sr No Institutions 2004-05 2011-12
1 No of Polytechnic Colleges 38 187
2 Engineering Colleges(Norsquos) 37 164
3 MBA Colleges( Norsquos) 32 176
4 MCA Colleges( Norsquos) 31 62
5 B Pharmacy Colleges
(Norsquos)
15 32
6 Total Seats(Norsquos) 27112 136715
wwwharyanainvestorgselected-indicators1php
Table No 37
Medical Education
Sr No Institutions 2004-05 2011-12
1 Medical Colleges (Norsquos) 3 5
Total Seats (Norsquos) 350 600
wwwharyanainvestorgselected-indicators1php
Table No 38
Vocational Education
Sr No Institutions 2004-05 2011-12
1 No of IITs 78 123
2 No of ITCs 19 90
Total Seats 16464 47988
wwwharyanainvestorgselected-indicators1php
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
114
Table 39
Health Sector
Institutions 2004-05 2011-12
Hospitals Community Health
Centers Norsquos)
116 164
Primary Health Centers (Norsquos) 408 441
Sub Centers (Norsquos) 2433 2630
Ayurvedic Homeopathic and
Unani Institutions (Norsquos)
510 667
Per capita allocation of
Expenditure on Health and
Medical Facilities (Rupees)
18590 49028
wwwharyanainvestorgselected-indicators1php
Table No 310
Industries
Sr
No
2004-05 2011-12
1 Registered Micro and Small
Scale Industries (Norsquos)
70326 82248
2 Large and Medium Scale units
(Norsquos)
1249 1357
3 Exports (Rupees in Crore) 20000 44250
wwwharyanainvestorgselected-indicators1php
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
115
Table No 311
Social Welfare
Sr No 2004-05 2011-12
1 ICDS (Integrated Child
Development Schemes)
Projects(Norsquos)
116 148
2 Beneficiaries Under ICDS
Program me (Norsquos)
1669
Lakh
1448
Lakh
3 Beneficiaries Under Widow
Pension Scheme (Norsquos)
350592 135901
4 Beneficiaries Under Old Age
Pension Scheme (Norsquos)
994766 1361873
wwwharyanainvestorgselected-indicators1php
Table No 312
Housing
Sr No 2004-05 2011-12
1 House Constructed (Norsquos) 60028 66190
2 Houses For Economically
Backward Sections and Low
Income Group(Norsquos)
43052 46290
wwwharyanainvestorgselected-indicators1php
Table No 313
Sports
Sr No 2004-05 2011-12
1 Sports Complexes (Norsquos) 18 23
2 Block level stadium(Norsquos) ndash 201
3 Village level Stadium (Norsquos) 140 241
wwwharyanainvestorgselected-indicators1php
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
116
Table No 314
Agriculture
Sr No
2004-05 2011-12
1 Food grains Production (Lakh Tonnes)
13057 16629
2 Wheat Production (Lakh Tonnes) 9043 11630
3 Paddy Production (Lakh Tonnes) 4515 5208
4 Sugarcane Production (Lakh Tonnes)
823 6042
5 Oil Seeds Production (Lakh Tonnes) 836 965
6 Area covered Under High Yielding Varieties (Lakh Hectares)
3418 3802
7 Certified seeds (Quintals) 593 97230
8 Consumption of Fertilizers (Lakh Tonnes)
1050 1360
9 Per Hectare Consumption of Fertilizers (Kilograms)
16340 20980
10 No of Tractors (Lakh) 234 263
wwwharyanainvestorgselected-indicators1php
Table No 315
Irrigation
Sr No 2004-05 2011-12
1 Area Irrigated by Canals (Lakh
hects)
2047 2082
2 Lining of Water Courses (Kms) 9261 1584030
3 Sprinkler sets 64139 119289
4 Tubewells and Pumping Sets
(Lakh)
618 697
wwwharyanainvestorgselected-indicators1php
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
117
Table No 316
Animal Husbandry
Sr No 2004-05 2011-12
1 Intensive Cattle Development
Project (Norsquos)
7 7
2 Veterinary Hospital Regional
Artificial Insemination(Norsquos)
621 942
3 Veterinary Dispensaries Stockman Center (Norsquos)
1615 1809
4 No of Semen Banks(Norsquos) 10 113
wwwharyanainvestorgselected-indicators1php
Table No 317
Dairy Development
Sr No 2004-05 2011-12
1 Per Day Per Capita Milk Consumption (grams)
636 680
2 Milk Plants 5 5
3 Total Handling Capacity Per
Day (Lakh Litres)
470 840
wwwharyanainvestorgselected-indicators1php
Table No 318
Cooperation
Sr No 2004-05 2011-12
1 Sugar Mills(Norsquos) 10 11
2 Primary Land Development Banks (Norsquos)
48 19 (after merger)
3 No of Primary Cooperative
Marketing Societies (Norsquos)
78 71
wwwharyanainvestorgselected-indicators1php
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
118
Table No 319
Gross State Domestic Product (Base Year 2004-05)
Sr No
2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
953918 1638526 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
9531918 25779262
wwwharyanainvestorgselected-indicators1php
Table No 320
Net State Domestic Product
Sr No 2004-05 2011-12
1 At Constant Prices (Rupees in Crore)
8592842 14956801 (at 2004-05 base year)
2 At Current Prices (Rupees in Crore)
859582 23330970
wwwharyanainvestorgselected-indicators1php
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
119
References
1 Source
wwwCensus2011coincensusstateharyanahtml
2 Ibid
3 Ibid
4 Source httpwwwharyanaonlineinprofileGeography
5 Source httpwwwtraknitagsbusiness201
Chatisgarh 20330 overage per-capita-income-woman-
states Maharastra
6 Source Available at-wikipedia the free encyclopediahtm
7 Source Haryanaitnicinhtmlit_institutionalt_framehtm
8 Ibid
9 Ibid
10 Saaransh A compendium of Mission Mode Project under
NeGP Department of Information Technology Ministry of
Communication and Information Technology Government
of India p14
11 Source wwwharyanagovinICT enable e-services and
achievements of NIC in Haryana as on 31 March 2011
12 Ibid
13 Bansal GS (2007) Haryana on the path of NeGP
implementation
14 Ibid
15 Source wwwconfluxcsdmsin NICHRSC
16 Source wwwharyanagovin
17 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as on 31-12-2011
18 Ibid
19 Ibid
20 Ibid
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf
120
21 Ibid
21 Ibid
22 Ibid
23 Bansal GS (2007) Haryana- On the Path of NEGP
Implementation
25 Ibid
25 Source wwwharyanagovin ICT enabled e-services and
achievement of NIC in Haryana as an 3112201
27 Ibid
28 wwwharton orghtmlswanhtm
29 Ibid
30 Ibid
31 Ibid
32 www harton orghtmlswanhtm
33 Ibid
34 Source
httpwebcachegogleuserscontentcomsearchqcache
JGR7C1-4MeAJwwwnisgorgKnhelliphellip8212010
35 Office of Chief Secretary Administrative Reforms
Department Government of Haryana Letter no 782011
- 3 AR Dated 7th June 2011 source http
campharyanagovinwrite read datainstructions
administrative20reforms3246pdf