chapter ten managing your stress. mcgraw-hill/irwin © 2005 the mcgraw-hill companies, inc., all...
TRANSCRIPT
CHAPTER TEN
Managing Your Stress
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved.
10-2
LEARNING OBJECTIVES
Identify leading causes of stress
Describe personal stressors
Recognize stressful situations
Avoid stressful situations
Develop techniques for reducing stress
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved.
10-3
THE IMPACT OF STRESSTHE IMPACT OF STRESSPercent distribution of all nonfatal injuries and illnesses and of cases of
neurotic reaction to stress involving days away from work, by industry, 1997
7
9
12
14
21
35
8
12
2
17
24
23
0 10 20 30 40
Wholesale trade
Transportation & utilities
Finance
Retail trade
Manufacturing
Services
Percent
Neurotic reaction to stress All injuries and illnesses
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved.
10-4
WWHAT HAT IIS S SSTRESSTRESS
Job stress - harmful physical or emotional responses that occur when the requirements of a job do not match the capabilities,
resources, or needs of the worker.
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10-5
EEUSTRESSUSTRESS
Positive stress experienced when goals or objectives are achieved
Provides stimulation and exhilaration for personal expansion and growth
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10-6
HASSLES BY AGEHASSLES BY AGE
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10-7
HASSLES BY SEX AND HASSLES BY SEX AND RACE/ETHNICITYRACE/ETHNICITY
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10-8
RRECOGNIZING ECOGNIZING SSTRESSTRESS
Environmental factors
Job factors
Personal factors
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10-9
ENVIRONMENTAL FACTORSENVIRONMENTAL FACTORS
People
Physical factors
Occupational hazards
Nonergonomic situations
Organizational elements
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10-10
JJOB OB FFACTORSACTORS
Job structures
Job insecurity
Unreasonable goals
Conflicting demands
Repetitive tasks
Limited authority
Limited advancement opportunities
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10-11
PPERSONAL ERSONAL FFACTORSACTORS
Relationships
Physical condition and nutrition
Chemical use
Financial problems
Lack of “alone” time
Overworking
Inability to solve problems
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10-12
AAVOIDING VOIDING SSTRESS TRESS TTHROUGH HROUGH CCOMMUNICATIONOMMUNICATION
Be polite
Respond appropriately
Speak assuredly
Use “I” language
Communicate feelings
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10-13
MMAINTAINING AINTAINING YYOUR OUR SSANITY (1)ANITY (1)
Stay calm
Manage time effectively
Avoid procrastination
Prioritize tasks
Set realistic goals
Take frequent breaks
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10-14
MMAINTAINING AINTAINING YYOUR OUR SSANITY (2)ANITY (2)
Exercise regularly
Eliminate vagueness
Reduce personal tensions
Use positive self-talk
Vary your activities
Get more sleep
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10-15
MMAINTAINING AINTAINING YYOUR OUR SSANITY (3)ANITY (3)
Find a hobby
Take humor break
Be a realist
Take mental trip
Smile
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10-16
WWORKPLACE ORKPLACE VVIOLENCEIOLENCE
Preventing violence
Recognizing potential offenders
Identifying warning signs
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10-17
PPOTENTIAL OTENTIAL OOFFENDERSFFENDERS
White male – 35 to 45 yrsHistory of job changesTakes constructive feedback poorlyInterested in weaponsIdentifies with and talks about violenceLonerFails to take responsibilityMay use drugs or alcohol regularly
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10-18
IIDENTIFY DENTIFY WWARNING ARNING SSIGNSIGNS
History of violence
Romantic obsession
Alcohol or chemical abuse
Depression
Threatening behavior
Mental conditions