CHARACTERISTICS OF A SHARED SERVICES CENTER WITH A FOCUS ON FINANCIAL SERVICES

WHAT IS A SHARED SERVICES CENTER? Shared Services Center is an independent

business unit created within a company accountable for delivering a suite of services to operating business units based upon agreed customer-service levels.

Major BenefitsReduction in Operating Cost

Increased Quality and Efficiency

Human resource costs Improvement of services Infrastructure costs Standardization and

optimization of processes

PROCESSFINANCE OFFERINGS• Accounts payable • Accounts receivable • Fixed Assets• Financial reporting • General ledger • Payroll

ORGANISATIONHQ

(Egypt)

Division A(Gambia)

Division B(Nigeria)

Division C(South Africa)

Shared Services Center(Ghana)

Organizational Structure

TECHNOLOGY Benefits of a SSC

are dependent on supporting IT infrastructure

Great emphasis on connectivity between business units and the SSC

Requires a robust cross border communication services, both voice and data.

Single business platform that harmonizes and automates financial processes. Eg. SAP, Oracle

PEOPLE Has the biggest impact on the successfulness of the SSC.

Staffed with professionals who bring the required experience, skills and competencies to their roles

High flexibility and a willingness to cope with a changing business environment

Clearly defined roles with key performance indicators based on service level agreements with Business units

Examples of KPIs: Invoices processed, Errors after closing Days Sales Outstanding (DSO), Accounts Receivable Turnover Ratio (ART)