chi 2012 international consultation - info pack
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TRANSCRIPT
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Dear Friends,
A warm welcome to the International Consultation 2012, generously host-ed by Childline South Africa in Dur-ban, South Africa from 17-19 Octo-ber, 2012.
With Child Helpline International’s (CHI’s) 10th anniversary just around the corner in 2013, this sixth gather-ing of the extended CHI family prom-ises to be particularly exhilarating. We invite you to join us for three days of networking, sharing and learning, as we explore together the triumphs and ongoing challenges of child pro-tection worldwide.
This Information Pack is intended to help you prepare for, and to guide you during the Sixth International Consultation. In these pages you will find:
• General information on what to expect when arriving;
• Travel information and tips;• Frequently Asked Questions
about the IC;• Practical tips and information
about Durban and South Africa;• A detailed agenda and session
abstracts;• General Assembly updates and
information.
Forspecificquestionsregardingtheprogramme or any other logistical questions, please do not hesitate to contact us pre-event at [email protected], and by speaking to any member of the Childline South Africa or CHI team in Durban.
With regards and best wishes for a fulfillingSixthInternationalConsulta-tion,
CHI and Childline South Africa
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Table of Contents
Welcome Address - Childline South Africa 4Welcome Address - Child Helpline International 5Arrival and General IC Information 6• Arrival at King Shaka International Airport, Durban 7• Safety when travelling 8• General Information - IC 9-14• Practical Information - Durban & South Africa 15-23
Childline South Africa 24• Introducing Childline South Africa 25-27• Meet the Childline South Africa Team 28-31Child Helpline International (CHI) 32• Introducing CHI 33• Supervisory Board 34• Governance Structure 35• Meet the CHI Team 36-41Agenda Information 42• General Information 43• Full Programme 44-53• Keynote Speakers 54-59• Parallel Sessions 60-62• Marketplace 63-65• Regional Spaces 66• Open Space 67• Site Visits 68General Assembly 69• General Assembly Information & Agenda 70-72• Nomination Process and Role Descriptions 73-78Annexes 79• Childline South Africa Youth Consultation 80• About Techno Brain 81-82• Child Impact Assessment Advisory Council Concept Note 83-86• Thank you! 87• Notation pages for your use 88-89Quick Reference Block Agenda back
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Dear IC Participants,
Siyanamukela eDurban, KwaZulu Natal, South Africa.
Childline South Africa is thrilled to be the IC host and looks forward to welcoming you to Durban, KwaZulu Natal, South Africa.
We are honoured to be hosting the Sixth International Consultation with Child Helpline International.The identified themeof “StrengtheningChildProtectionSystems” hascome at an opportune time for us in South Africa – and perhaps also for other develop-ing countries. We are at a stage when we have excellent law and policy, but are now faced with the challenge of implementation in order to see if these laws and policies are workable in action.
We need, as child helplines, to see how we are contributing to protecting children in our countries. This is not something we can do alone – we need to do this together with other institutions and systems. However child helplines have an important role as catalysts, bringing to the attention of others the challenges that children face.
Parallel to the IC, Childline South Africa will be hosting a Youth Consultation process. We will host 30 children from different socio-economic circumstances and different communitiesandculturesinourprovince,thusreflectingthediversityofourcontext.These young people will also be deliberating on the same theme of child protection systems,butmostimportantlytheywillbeabletoreflectonhowthey,asyoungpeople,are experiencing child and youth safety issues in their communities.
We look forward to having the international community of child helplines visit our beau-tiful city and hope that you will enjoy the province of KwaZulu-Natal with all its diversi-ties in scenery, language, and culture.
Dumisile NalaNationalExecutiveOfficerChildline South Africa
Welcome Address - Childline South Africa
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Dear CHI Members, Partners and Guests,
On behalf of Child Helpline International (CHI), welcome to the Sixth International Con-sultation of Child Helplines!
We are very honoured and excited to host this wonderful child helpline gathering in the Africa region, here in Durban, South Africa. This meeting will also be the launch of CHI’s 10th Anniversary which we will be celebrating throughout 2013. I am personally very excited that so many of you are once again showing your commitment to our unique network and to the children we all serve by attending this International Consultation. I know that many important decisions, opportunities and exchanges will take place here in the coming days. With nearly 200 participants from around the globe, we certainly do weave a very rich tapestry of experiences, knowledge and expertise to share.
As CHI’s Executive Director, it is always a pleasure to meet each one of you again. I look forward to hearing your updates and learning more about your trials and triumphs since we last met. More than anything, I look forward to soaking up the warmth and the passion that has come to characterise the CHI family and which gives us the energy to carry on with our cause throughout the year.
On behalf of CHI I would also like to thank Childline South Africa and the city of Durban for their hospitality and dedication to help make this inspiring gathering a reality.
And of course, please do not hesitate to approach any member of our team throughout the duration of the International Consultation with any questions you may have. We will be happy to assist you in any way we can.
I wish us all a productive and invigorating International Consultation and look forward to seeing you in Durban!
With warm regards,
Nenita La RoseExecutive Director, CHI
Welcome Address - Child Helpline International
Arrival and General Information
• Arrival at King Shaka International Airport• Safety when travelling• General Information - IC• Practical Information - Durban + South Africa
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Arrival at King Shaka International Airport, Durban
Here are some pointers and information for delegates arriving at King Shaka Interna-tional Airport, also referred to as La Mercy Airport. King Shaka / La Mercy is the major airport in the city of Durban, South Africa and is located at La Mercy, approximately thirtyfivekilometresnorthofthecitycentre.AllarrivalpassengerscomeoutintotheArrivalsHallwhichissituatedonthegroundfloorwithacommonmeetingarea.
INTERNATIONAL ARRIVALS:Should you be arriving on an Emirates flight from Dubai or anAir MauritiusflightfromMauritius,youwillarriveinthe International section of the arrivals terminal. Upon arrival you will need to clear immigrations (so have your passports ready) and then collect your baggage before proceeding through Customs and Excise. You will then come out into the public area, where you will see a Bundu Bashers repre-sentative (wearing bottle green shirts and South Africa coloured sashes, and holding up a CHI board). Make yourself known to any of the Bundu Bashers or CHI representatives in or-der for us to direct you to your coach for transfer to the hotel.
DOMESTIC ARRIVALS:When you arrive on your connect-ing, domestic flight, proceed to bag-gage collection. Once you have your bags, continue out into the public area where you will see a Bundu Bashers representative, wearing bottle green shirts and South Africa coloured sash-es, and holding up a CHI board, wel-coming you. Make yourself known to a Bundu Bashers or CHI representative for us to direct you to your coach for transfer to the hotel.
Currency exchange facilities available at the airport:Foreign exchange, banking services and automated teller machines (ATMs) situated onthegroundfloorofthepassengerterminalbuildingare:•BidvestBank(Renniesforeignexchange)•StandardBank•ANedbankATM•AnABSAATM•AStandardBankATM•LandsideRetail* Please make yourself known to a Bundu Bashers or CHI representative before you use any of
these facilities so that we know that you have arrived and can wait for you!
Useful contact numbers upon arrival:ShireaneGoodenough(BunduBashersTravel): +2731725005437HelenMason,HeadofOperations,CHI: +31611361103AirportsCompanyofSAInformation: +273132-436-6584AirportClinic: +273132-436-6509
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We hope that all of our participants will experience a safe and uneventful journey butwouldliketomakeyouawareofafewsafetyissues:
Luggage and travel insuranceUnfortunately the international airports in Dubai and Johannesburg are known for experiencing problems with lost luggage. Please note that participants will need to arrange their own travel in-surance to cover any such incidents. CHI does not provide any insurance coverage for participants. We also recommend that you carry a change of clothes in your hand luggage as a precaution.
Safety when travelling
Safety tips – South AfricaCrime in South Africa, like many other places in today’s world, can be an is-sue. We advise all participants to avoid unnecessary problems by following a fewsimpleprecautionarytips:
• Avoid deserted areas at night.• Try to go out in groups.• Avoid wearing visible jewellery or
carrying cameras and bags loose-ly over your shoulder.
• Keep mobile phones, wallets and personal documents tucked away where no one can see or get to them.
• Don’t leave your bag(s) unattend-ed or open.
• When using automatic teller ma-chines (ATMs) in South Africa, practice the generally accepted safety precautions you would em-ploy when at home.
• Never accept an offer from a stran-ger to help you with your transac-tion at an ATM.
• Do not accept rides from strangers or unauthorised taxi cabs.
UsefUl contact nUmbers:IC ContaCt:
Helen Mason: +31 61 136 1103 (CHI)BB Travel: +27 31 (0)72 500 5437
aIrports Company of sa InformatIon:+27 31 (0)32-436-6584
•polICe / fIre:
10111
ambulanCe:10177
from mobIle phones only,for any emergenCy:
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Hotel Location
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1. Hotel Information
The venue for the Sixth International Consul-tation is:The Gateway HotelCorner of Boulevard & Twilight DriveDurban, South AfricaTel: +27(0)315369200Fax: +27(0)315369201Web: www.thegatewayhotel.co.za/
Extended hotel stay feeThe hotels are offering a special rate of €102 per night (including breakfast) for any participants who would like to stay extra nights at the hotel immediately before or after the IC. This special rate is applicable for the nights of 14 and 15 October before the IC, and the nights of 19, 20 and 21 October after the IC. Hotel bookings for these nights are not included in your conference fee and you will be invoiced for these extra nights. If you are interested in staying at the hotel during the special rate periods, please contact us at [email protected] before the event. Any
General Information - IC
additional nights in the hotel outside of the special rate periods you will need to arrange and pay for yourself directly with the hotel of your choice.
Check In/OutNormal hotel check-in is any time after 14:00.Thehotelwill do itsbest toac-commodate earlier check-in, but cannot guaranteeit.Checkoutis10:00ontheday of departure. If your flight leaveslater in the evening, the hotel can store your luggage for you during the day, but you are responsible for collecting it and taking it with you to the airport.
When: Check-in after 14:00When: Check-out before 10:00
** Please note that any personal expenses incurred during your stay, including room ser-vice, mini-bar use, laundry and dry cleaning, telephone calls made from your hotel room and all other extra hotel services, are the sole responsibility of the delegate and must be set-tled upon checkout from the hotel.
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Accommodations sponsored participantsSome sponsored delegates will be accommodated at the Royal Palm hotel, which is less than 5 minutes walk from the conference venue. The accommodation at the Royal Palm al-lows those delegates who are sharing rooms extra comfort and space.
The Royal Palm Hotel08 Palm BoulevardNew Town CentreUmhlanga Ridge, 4320Durban, South AfricaTel: +27(0)315818000Fax: +27(0)315818002Web: www.royal-palm.co.za/
General Information - IC
•DelegatesstayingattheRoyalPalmwilltaketheirbreakfast at the Royal PalmandtheirlunchanddinnerwiththefulldelegationattheGatewayhotel.
•Theextendedhotelrate,datesandar-rangementsnotedonthepreviouspageapplyfortheRoyalPalmhotelaswell.
** Please note that any personal expenses incurred during your stay, including room ser-vice, mini-bar use, laundry and dry cleaning, telephone calls made from your hotel room and all other extra hotel services, are the sole responsibility of the delegate and must be set-tled upon checkout from the hotel.
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2. Conference Fee
Your conference fee covers three nights at the hotel (16-18 October) and all meals during the IC (dinner on Tuesday 16 October through lunch on Friday 19 October), as well as transfers and con-ference materials.
Kindly note that all other expenses in-curred by conference participants are not covered and are the responsibility of the individual delegate.
3. Wi-Fi Services
There is freewireless internet (wi-fi) inthe lobby of the Gateway hotel and in the rooms. Please be advised, howev-er, that there is only one (1) communal computer available in the lobby for use.
4. Language and Translations
Theofficial languageof the IC isEng-lish. We are doing our utmost to have simultaneous translations for Spanish, French and Arabic at the plenary ses-sions and appropriate translation avail-able during the Regional Spaces and workshops. Some technical limitations will be unavoidable however.
General Information - IC
5. IC Sign-In and Materials
Sign-In, ID tag and conference bagWe kindly invite you to please sign in and pick up your IC 2012 bag, ID tag and important information, at the IC Desk in the lobby of the hotel, on Tuesday 16 October,between15:00and19:00.
When: Tuesday 16 October, 15:00-19:00*Therewillalsobesomeoneattheregistrationdeskatalltimes,forlatearrivalsandquestionsregardinglogisticalandtravelmatters
Distribution of CHI materialsThe IC presents a wonderful opportunity for the CHI Secretariat to distribute new publications and tools to our members. Please make sure to leave room in your luggage to take them back home with you! Materials which will be distributed at the IC in hard copy include the 2011
Connecting to Children and the 2011 Violence Against Children reports.
Your posters & materials at the IC We are please to remind you that there will be a designated exhibit area where you can share your posters and other materials with your fellow participants. The exhibit area will be open to visitors at all times during the IC. You are invited to hand in your materials for the exhibit area upon registration. We will make sure your materials are placed, in alpha-betical order by country. Please bear in mind that space is limited and plan ac-cordingly. If you have any questions, please do not hesitate to contact us at [email protected] or speak to a member of the CHI or Childline South Africa staff at the event.
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6. Meals
As noted above, your conference fee covers meals from dinner on Tuesday 16 Octo-ber through lunch on Friday 19 October. Breakfast will be served at your hotel (Gate-way hotel or Royal Palm) and coffee/tea breaks, lunches and dinners will be served attheGatewayhotel,unlessotherwisespecifiedintheFullProgramme.Therewillbeseveral vegetarian options available at all meals.
Civic Reception and Welcome DinnerAs is the tradition at the International Consultation, there will be a welcome dinner on Wednesday 17 October, generously sponsored by the Mayor of Durban. Busses will transport all partici-pants from the hotels to the dinner site. More information will be provided upon registration.
Departure from hotel: You will be given more information on the exact departure time and bus arrangements to the welcome dinner upon registration.Dress code: Traditional dress of your coun-try, or smart-casual dinner attire.
Traditional Dress at Welcome DinnerCHI’s members and partners constitute a rich and varied tapestry of cultures. The IC is a wonderful opportunity to share a bit of ourselves with one an-other. To this end, please bring your country’s traditional dress to wear to theofficialwelcomedinneronMondayevening.
AlcoholThere will be no alcohol served at meals during the conference. Participants may purchase alcohol during dinner at their own expense.
Special Dietary RequestsIf you have any special dietary needs, please notify staff upon registration and sign-in at the hotel. We will do our best to accommodate your needs.
7. Emergency IC Contacts:
If you need any additional assistance during the IC and are unable to locate CHI, ChildlineSouthAfricaorBunduBashersTravelstaffontheground,pleasecall:
• HelenMason,HeadofOperations,CHI: +31611361103• ShireaneGoodenough,BunduBashersTravel: +2731(0)725005437
General Information - IC
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8. Sponsored participants
Sponsored participants - reimbursements at the ICExcept for emergencies, all reimburse-ments for sponsored participants will be done via bank transfer only. Only a small cash reserve will be available for such emergencies at the IC. Please consult the Programme Manager for your re-gionbeforeapproachingCHI’sfinancialofficer,JonathanMateyo,aboutICreim-bursements. Any unresolved queries re-lated to IC reimbursements can then be directed to Jonathan Mateyo, via email at [email protected] or at the CHI Operations Room at the hotel during the IC at the following specifictimes:
• Thu. 18 October 17.00-18.00 for countries beginning with the letters A to L
• Thu. 18 October 18.00-19.00 for countries beginning with M to Z
Pleaseallowsufficienttimeforthebanktransactions to be processed.
Sponsored participants – boarding passesSponsored participants are kindly re-quested to hold onto their boarding passes and to hand them to Indra Bis-eswar,CHI’sOfficeManager,upontheirarrival at the hotel in Durban.
Sponsored participants – shared roomsAs per CHI’s Sponsorship Protocol, all sponsored participants are requested to share a room with another sponsored participant. For the IC in Durban we are fortunate enough to have capacity in the hotel to offer sponsored participants the opportunity to pay for a single room if they would prefer not to share. You should have received information about this via email. If you did not, please contact Jane Hannon at [email protected] for more informa-tion. For participants who are sharing a room, we will be contacting you soon to let you know who you will be sharing with. We will only match delegates with the same gender and we will also try to match delegates speaking the same language.
Sponsored participants – further informationFor any further questions both prior to and during the IC, please contact Jane Hannon: [email protected] or in person during the IC.
General Information - IC
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Practical Information: Durban & South Africa
South Africa, officially the Re-public of South Africa, is a coun-try located at the southern tip of Africa.
GeographySouth Africa is divided into nine prov-inces, with 2,798 kilometres (1,739 mi) of coastline on the Atlantic and Indian oceans. To the north of the country lie the neighbouring territories of Namibia, Botswana and Zimbabwe; to the east are Mozambique and Swaziland; and Lesotho is an enclave surrounded by South African territory.
PopulationSouth Africa is a nation of diversity, with many different cultures, languages and religious beliefs.
Most South Africans are the product of some form of immigration: IndigenousAfricans are descendants of migrants fromfurthernorthinAfricawhofirsten-teredwhatarenowtheconfinesofthecountry roughly one thousand years ago. White South Africans trace back to later European settlers, mainly from the Netherlands and Britain. Coloureds are the combined heritages of all of these groups, as well as from slaves from the then East Indies. Other South Africans are descendants of Indian and Chinese labourers who arrived in the nineteenth and early twentieth centuries.
According to the mid-2011 estimates from Statistics South Africa, the coun-try’s population stands at 50.5 million. Africans are in the majority, making up 79.5% of the population, while white people and coloured people each make up 9.0% and the Indian/Asian popula-tion 2.5%. The Durban Metropolitan Area has a population of approximately 2.5 million people.
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HistorySouth Africa’s history is as diverse and rich as its people, languages and cultures. To give a full overview requires far more space than these pages allow, and we thus make dowithabriefsummaryhere:
• The discovery of a nearly two million year-old new species of hominid, Australopithecus sediba in the Cra-dle of Humankind World Heritage Site just 40 kilometres from Johan-nesburg in 2010, as well as fossils found in caves across South Africa over the last century, attest to the nation’s rich prehistoric heritage.
• More recently, South African history has frequently been dominated by discord and strife between various diverseethnicgroups.For thefirst150 years of its contemporary his-tory, from 1652, the country was a Dutch colony, and then a British col-ony for another 150 years starting in 1795. As with other colonial-era set-tlements,conflictandrepressionofthe indigenous Khosian and Bantu people soon ensued.
Apartheid:Racial segregation in South Africa began in colonial times under Dutch and British rule. How-ever,apartheidasanofficialpolicywas introduced following thegeneralelectionof1948.Newlegislationclassifiedinhabitantsintofourracialgroups(‘native’,‘white’,‘coloured’,and‘Asian’),andresidentialareasweresegregated,sometimesbymeansof forcedremovals.Non-white political representation was completely abolished in 1970, and starting in that year black people were deprived of their citizenship, legally becoming citizens of one of ten tribally based self-governing homelands called bantustans, four of which became nominally inde-pendent states. The government segregated education, medical care, beaches, and other public services, and provided black people with services inferior to those of white people.
Reforms to apartheid in the 1980s failed to quell the mounting opposition, and in 1990 Presi-dent Frederik Willem de Klerk began negotiations to end apartheid, culminating in multi-racial democratic elections in 1994, which were won by the African National Congress under Nelson Mandela.AlthoughtheofficialabolishmentofApartheidoccurredin1990withrepealofthelast of the remaining Apartheid laws, the end of Apartheid is widely regarded as arising from the 1994 democratic general elections.
• The discovery of mineral riches in South Africa coincided with a hard-ening of racial attitudes in the late 19th century. As a result, the need for cheap labour in the mines saw a rise in oppressive policies toward blacks,including‘passlaws’,meantto ensure indigenous populations could not easily own land. This helped channel them into labour markets,andspecificallythemines.
• The late 1800s and early 1900s were marked by the Anglo-Boer wars, fought between the British Empire and the Afrikaans-speaking Dutch settlers (mainly farmers, or ‘boers’ in Dutch). The ‘scorchedearth policy’ employed by the Brit-ish, and the internment of many Boer and Africans in concentration camps left a bitter after-taste.
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Fun Facts
• South Africa has three capital cities: Pretoria, often treated as the single capital, is home to the executive branch of government; Cape Town is home to the Assembly; and the Supreme Court is located in Bloemfontein.
• Although Johannesburg is the commercial centre of the coun-try, it is not actually one of the capital cities.
• ThenationalflagoftheRepub-lic of South Africa was adopt-ed on Freedom Day, 27 April 1994, and first flown 10 May1994 - the day Nelson Mandela was inaugurated as President.
• Theflagincorporatesthegreenand yellow of Nelson Mande-la’s party, and the red, white and blue of the former Boer re-publicsflags.
• The ‘V’ shape starting at theflag pole side represents theconvergence of South Africa’s diverse society and the desire for unity.
• It is the only six-coloured na-tionalflagintheworld!
• The British won the Anglo-Boer wars, but the ensuing poverty amongst both the Boers and the blacks, and the fanning of Afrikan-er1 nationalism, eventually led to the rise to power of the Afrikaner National Party (NP) in the general election of 1948.
• Today, the country is best known for its emergence from the oppressive system of Apartheid, a system of racial segregation institutionalised by political leaders in south Africa after the Second World War. Nelson Mandela is one of the central fig-ures from this era of South African history, although by no means the only one.
Read the full history overview here: http://www.info.gov.za/aboutsa/history.htm.
1 South Africans of Germanic, mainly Dutch, descent, and among them the Boers.
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CuisineThe cuisine of South Africa is sometimes called ‘rainbow cuisine’, as it has hada variety of cultural and regional influ-ences. These include the dishes of the indigenous people of South Africa (such as the Khosian and Xhosa, Zulu and Sotho-speaking people); colonial foods brought by the Dutch and British, as well astheirslaves;theuniqueflavoursandspices of the Indian and Chinese mi-grant workers; the cuisine of the Cape Malay people, which has many charac-teristics of Malaysia and Java; and reci-pes from neighbouring colonial cultures such as Portuguese Mozambique.
Some typical South African dishes in-clude: Biltong: This is jerky-type air-dried meat (usually beef); Bobotie: It’s like the British shepherd’s pie, but the minced meat is curried - and the top-ping is frothy custard instead of mashed
potatoes. It has a Cape Malay heritage; Boerewors: Literally, farmer’s sausage. It’s made with seasoned beef or pork; Bredie: A heavily spiced stew incorporat-ing meat (typically lamb) and vegeta-bles. Tomato Bredie is the best-known version of this speciality, introduced by the Cape Malays; Bunny chow: A fast food dish consisting of a hollowed out loafofbreadfilledwithcurry,thatorigi-nated in the Durban Indian commu-nity; Melktert: Translates “milk tart”. It’sa milk-egg-and-sugar dessert custard prepared in a round pastry shell; Potjie-kos: A traditional meat-and-vegetable stew of the Boers. It’s slowly cooked in a three-legged cast-iron pot over coals; Sosaties: Marinated, cubed meat (usu-ally lamb) is skewered and barbecued shish-kebab style; Vetkoek: a traditional Afrikaner pastry. It is dough deep-fried in cooking oil and either filled withcooked mince (ground beef) or spread with syrup, honey, or jam.
The City of Durban
Durban(Zulu:eThekwini,fromithekumeaning‘bay/lagoon’)isthelargestcityintheSouth African province of KwaZulu-Natal and the third largest city in South Africa. It forms part of the eThekwini metropolitan municipality. Durban is famous for being the busiest port in South Africa. It is also seen as one of the major centres of tourism be-cause of the city’s warm subtropical climate and extensive beaches. The municipality, which includes neighbouring towns, has a population of almost 3.5 million, making the combined municipality the biggest city on the east coast of the African continent. The metropolitan land area of 2,292 square kilometres (885 square miles) is comparatively larger than other South African cities, resulting in a somewhat lower population density of 1,513 square kilometres (3,920 square miles).
Today, Durban is the busiest container port in Africa and a popular tourist destination. The Golden Mile, developed as a welcoming tourist destination in the 1970s, as well as Durban at large, provide ample tourist attractions. The Golden Mile was redeveloped late 2009 in time for the 2010 FIFA world cup. It was resurfaced and widened between Ushaka Marine World and Moses Mabhida Stadium. Durban’s most popular beaches are also located along the Golden Mile. The city is also a gateway to the national parks and historic sites of Zululand and the Drakensberg.
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Travel Information for Durban, South AfricaVisa Requirements for South AfricaWhether or not you need a visa to travel to South Africa depends on your na-tionality (the country of your passport). Some nationalities are ‘visa exempt’ –meaning they do not need to apply for a visa before they travel. Some nation-alities are visa exempt if the applicant is travelling to South Africa for 30 days or less, and some nationalities are visa exempt if the applicant is travelling to South Africa for a period of 90 days or less. Everyone else needs to apply for a visa before leaving for South Africa.
1. If you hold a national passport (dip-lomatic, official or ordinary) or a travel document for any one of the following listed countries / territo-ries / international organizations, you will not need to apply for a visa before arriving at a South Af-rican port of entry if you intend to stay for a period of 30 days or less, or are in transit:Antigua and Barbuda, Barbados, Belize, Be-nin, Bolivia, Cape Verde, Costa Rica, Cyprus, Gabon, Guyana, Hong Kong (only with regard to holders of Hong Kong British National Over-seas passports and Hong Kong Special Admin-istrative Region passports), Hungary, Jordan, Lesotho, Macau (only with regard to holders of Macau Special Administrative Region passports (MSAR)), Malaysia, Malawi, Maldives, Mauri-tius, Mozambique, Namibia, Peru, Poland, Sey-chelles, Slovak Republic, South Korea (Repub-lic), Swaziland, Thailand, Turkey, Zambia.
2. If you hold a national passport (dip-lomatic, official or ordinary) or a travel document for any one of the following listed countries / territo-ries / international organisations, you will not need to apply for a visa
before arriving at a South African port of entry if you intend to stay in the country for 90 days or less:African Union Laissez Passer, Andorra, Argen-tina, Australia, Austria, Belgium, Botswana, Bra-zil, Canada, Childe, Czech Republic, Denmark, Ecuador, Finland, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Liechtenstein, Luxemburg, Malta, Monaco, Netherlands, New Zealand, Norway, Northern Ireland, Paraguay, Portugal, San Marino, Sin-gapore, Spain, St Vincent & the Grenadines, Sweden, Switzerland, Tanzania (90 days per year from 1 November 2010), United Kingdom of Great Britain, Uruguay, Venezuela, United States of America, Zimbabwe. And: British Is-lands of Bailiwick, Guernsey, Jersey, Isle of Man and Virgin Islands. And: British Overseas Territories namely: Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Montserrat, St Helena and Dependencies (Ascension Island, Gough Is-land and Tristan da Cuna), Pitcairn, Henderson, Ducie and Oeno Islands, the Sovereign Base Ar-eas of Cyprus, South Georgia and South Sand-wich Islands and the Turks and Caicos Island.
3. Travellers travelling on passports from any country not listed above are required to apply for a visa pri-or to departing for South Africa.
The information listed here comes from the website of the Department of Home Affairsof theRepublicofSouthAfrica:www.home-affairs.gov.za/Counties%20Exempy%20from%20SA%20Visaa.html. As the information is subject to change, please do also check with the South African Embassy or Consulate in your country of origin to be absolutely sure about your visa requirements be-fore you depart for South Africa.
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Documents Needed for Travel to South AfricaForeigners who wish to visit South Af-ricamusthave:• Passport / travel document valid for
thirty (30) more days after the intend-ed return date from South Africa;
• The passport must contain at least two (2) unused (blank) pages labelled Visa;
• A return ticket;• Proof of financialmeans in the form
of bank statements, salary advices, or on-person monetary means (cash, travellers checks or credit card).
Given that the conditions may vary, it is advisable that you contact the South African Embassy or Consulate in your country of origin to verify these require-ments before you start your trip.
Travel InsurancePlease kindly note that participants need to arrange their own travel insur-ance, as CHI does not provide any in-surance coverage for participants. Trav-el insurance is recommended for travel to South Africa.
VaccinationsThe following health requirements are requiredforSouthAfrica:• Yellow Fever if coming from an infect-
ed country.
PleasemakesureyouhaveavalidYellowFe-vervaccinationpriortoyourdeparturetoSouthAfrica. Ifyouareuncertainwhetheryouareal-readyvaccinatedornot,pleasecontactyourlo-calhealthproviderorhealthclinic.
The following health requirements are recommended (not required) for South Africa:• Tetanus recommended if coming from
an infected area;• Hepatitis A & B recommended;• Typhoid recommended;• Malaria prophylaxis recommended if
visiting high risk Malaria areas such as the Kruger National Park;
• Bilharzia & Rabies present.
Drinking waterTap water in South Africa’s major cities is safe to drink and cook with. Not all tap water in rural areas is safe for consump-tion, so take precautions if necessary. The responsibility to provide clean wa-ter rests with locally-based water ser-vices authorities, which regularly moni-tor the quality of drinking water in South Africa. These authorities are also rated accordingtotheBlueDropCertificationSystem. Tap water undergoes treatment which ensures it is free of harmful micro-organisms and contaminants. In some areas South African drinking water is rich in minerals and may involve a bit of getting used to. Avoid drinking water from streams and rivers.
Weather and ClimateDurban’s weather is fairly mild year-round, with some rainfall throughout, but mostly in summer. The seasons are as follows: Summer- November-March, Autumn- April-May, Winter- June-August, Spring- September-October. The rainy season is late November through De-cember extending into January, with tropical thunderstorms an almost daily interlude to the warm, sunny days. The
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windy season starts about August and can last right through to January.
October is spring time in Durban, with temperatures usually ranging from highs of around 23°C (73°F) to lows of about 18°C (64°F), although it can be windy and also rain on and off.
AttireWhat you should wear in South Africa will depend on the season, the occa-sion and the place. Durban in mid-Oc-tober can be warm and sunny, but also windy and there can be occasional rain showers. It is advisable to bring a light jacket or wrap, as well as sunglasses and a hat. If you are doing business in the country, business attire (suit and tie) is generally called for in the corporate sector, but media for example generally dress more casually. For game viewing, a couple of neutral-toned items will be useful, but there’s no need to go over-board. A good pair of walking shoes is also advisable. For the evening, if you are dining at an upmarket restaurant or seeing a show, smart-casual attire is recommended.
TelecommunicationsThere is a well-established mobile (cel-lular) phone network in South Africa. Four mobile service providers - Voda-com, MTN, CellC and Virgin - ensure countrywide coverage and reception is generally good in urban areas. Please note that mobile coverage in South Afri-ca uses GSM technology, meaning that it is incompatible with older, single band phones from the USA, Japan and some other countries. Most newer phones are tri-band or four-band and will work
in South Africa. Please do check with your mobile company about using your phone in South Africa before you leave your home. You may be given an al-ternate phone to take with you on your travels. Alternatively, local South African mobile phones can be hired at all inter-national airports and prepaid airtime can be purchased at most retail outlets. To makecalls,thefollowingcodesapply:
For outgoing international calls:Dial 00 plus the country and area codes of the destination concerned. Refer to telephone directories for international dialing codes, or obtain 24-hour assis-tance by calling 10903.
For incoming international calls:The code for people to dial to call you in South Africa is +27 followed by the city code (31 for Durban), or the cellphone code,droppingthefirst0.
Special dialling codes within South Africa:08 numbers are free to the caller with-in South Africa; 0860 numbers are charged at local rates; 0861 numbers arechargedataflatrate.
Time ZoneSouth African Standard Time, or SAST, is the name of the time zone used by all of South Africa, as well as Swaziland and Lesotho. The zone is two hours ahead of UTC (UTC+2) and is the same as Central Africa Time, with Daylight saving time not being observed in either time zone. There are other countries, such as Greece, that are in the same timezonebutdonotusetheterm‘SouthAfrican Standard Time’.
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LanguagesSouth Africa has eleven official lan-guages:twoWest-Germaniclanguages(English and Afrikaans) and nine Ban-tu languages. Four of these are Nguni languages (Zulu, Xhosa, Swati and Ndebele) and three are Sotho–Tswana languages (Northern Sotho, Southern Sotho and Tswana). Tsonga is a Tswa–Ronga language. Fewer than one per centofSouthAfricansspeakafirstlan-guageother thananofficial one.MostSouth Africans can speak more than one language. Dutch and English were thefirstofficial languagesofSouthAf-rica from 1910 to 1925. Afrikaans was added as a part of Dutch in 1925. Dutch was replaced by Afrikaans when South Africa became a republic in 1961, and Dutch was dropped in 1983. Between 1983 and 1994, South Africa had only two official languages:English andAf-rikaans.
Systems of MeasurementThe units of measurement used in South Africa are metric. Road distances are measured in kilometres, petrol in li-tres and solid food in grams. These are the basic conversions from metric to the imperialsystem,andviceversa:
-----------------------------------------------------1 cm 0.39 inch1 metre 3.3 ft or 1.1 yards1 km 0.62 miles1 kg 2.2 lb1 litre 0.62 US gallons1 litre 0.22 imperial gallons1 gram 0.04 oz-----------------------------------------------------1 ft 0.3 metre1 inch 2.45 cm1 mile 1.6 km1 lb 0.45 kg1 oz 28 gram1 imperial gallon 4.55 litres1 US gallon 3.8 litres
Electricity• The South African electricity supply is
220/230 volts AC 50 HZ.• Most plugs are 15 amp 3-prong or 5
amp 2-prong, with round pins. If an adaptor is called for, consider bringing one with you, although they can be purchased locally.
• US-made appliances may need a transformer.
• Most hotel rooms have 110 volt outlets for electric shavers and appliances.
Currency and PaymentsTherand(sign:R;code:ZAR)isthecur-rency of South Africa. It takes its name from the Witwatersrand (White-waters-ridge in English), the ridge upon which Johannesburg is built and where most of South Africa’s gold deposits were found. The rand is subdivided into 100 cents. Coins come in denominations of 5c, 10c, 20c, 50c, R1, R2 and R5. Notes come in denominations of R10, R20, R50, R100 and R200.
All major credit cards are accepted in the country, particularly MasterCard, Visa, American Express and Diners Club. Travellers’ cheques can be ex-changed in banks, bureaux de changes and some hotels. Money can also be withdrawn at automated teller machines (ATM) of which there are many coun-trywide. South Africa’s main banks are Absa Bank, First National Bank, Ned-bank, Standard Bank and Capitec.
Tipping is common practice in South Af-rica, and the exact amount depends on thesituation:
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• In a restaurant or bar it is polite to tip 10-15%. Some restaurants will add the tip to your bill automatically, so check your bill before tipping.
• Tour guides and coach drivers are tipped at the end of the day. Recom-mended tip is usually R10.00 per per-son on a day tour.
• At hotels and airports it is customary to tip the porter R3.00-R5.00 per bag.
• In South Africa, petrol (gas) stations are manned by attendants who will refuel your vehicle, clean your wind-screen and offer to check your oil, wa-ter and tyre pressure. A tip here will depend on how much they do for you. It is customary to pay in silver (R1, R2 and R5 coins) at your discretion.
• Consider a 10% – 15% tip for mas-sages, body wraps, facials and hair-cuts.
• The 10% tipping rule also applies when taking a taxi. Please note also that most cabs work with cash only and it is better to ask how much you’ll be expected to pay for your journey before getting in.
Banking, Shopping & Office hoursAll hours listed here are indicative only. Precise hours at any given location may vary and are subject to change.
Banking hours 08h30/09h00 - 15h30/16h00 Mon-Fri08h00/09h00 - 11h00/11h30/12h00 Sat
Shopping hours 09h00- 17h00/18h00 Mon-Fri08h30/09h00 - 13h00 Sat (smaller centres)09h00 - 17h00/18h00 Sat (urban areas)10h00 - 15h00/16h00 Sun (urban areas)
Office hours 08h30/09h00 - 17h00 Mon-Fri
Government department 08h30 - 16h40 Mon-Fri
Post Offices hours 08h30 - 16h30 Mon-Fri09h00 - 12h00 Sat
Meal timesGenerally, breakfast is between 7-9 AM, lunch anytime between 12-2PM and dinner between 6-8PM.
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Childline south Africa
• Introducing Childline South Africa• Meet the Childline South Africa Team
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Childline South Africa is an effective non-profit,non-governmentorganizationthat works collectively to protect children from all forms of violence and to create a culture of children’s rights in South Af-rica. Childline services began in KwaZu-lu-Natal in 1986 in response to the very high levels of child sexual abuse which characterised South Africa. Other pro-vincial officesdeveloped from this datewith theNationalOfficeopeningon1stAugust 2003.
Childline South Africa (National Office) is committed through the support and ca-pacitybuildingofitsaffiliatestointeralia:• Developing appropriate child protection ser-
vices including a 24-hour toll-free helpline and supportive therapeutic services for children who have been victims of trauma & abuse, and their families;
• Education and awareness raising programmes facilitating the prevention of violence against children;
• Court preparation & support programmes for children who have to give evidence in court;
• Networking to establish strategic alliances with the aim of advocating for policy changes that will facilitate good management practices for abused children;
• Research into violence against children within the South African context; and
• On-going training and development of staff members and volunteers;
• Online counselling service;• Training and capacity building within its own af-filiates,andincludingnetworkingpartners.
IntroducingChildline South Africa
ChildlineSouthAfrica isanaffiliationofprovincial Childlines. Each Province in South Africa , has a provincial Childline office towhich the toll free line forchil-dren is directed. The National Childline Office has a coordinating and develop-ment function and provides the online counselling.
ProgrammesProgrammes delivered through the pro-vincialofficesinclude:
1. Crisis LineThe toll-free counselling line deals with thousands of queries from children and adults. The line, which provides an in-valuable preventive, educational and remedial service, receives calls relating to a wide variety of issues and problems including abuse (physical, emotional, sexual); child pornography; abuse at school by educators; abandonment; HIV/AIDS; relationship problems (peers, parents, teachers); sexual problems and pregnancy; depression and attempted suicide; neglect; financial problems;learning and educational problems; bul-lying; harassment; homeless children; begging; divorce, custody and access; sibling issues; loneliness; and test calls. The Childline Toll free number receives approximately 2 million calls on an an-nual basis across South Africa.
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2. Prevention & EducationPrevention and education programmes in schools, communities and other con-texts provide information on children’s rights, child abuse, HIV/AIDS, leadership development and responsible relation-ship and sexual behaviours.
3. Training of VolunteersThe training of volunteers assists Child-line to provide their services with the as-sistance of professional staff who moni-tor and mentor. Volunteers provide the majority of the on-line counselling ser-vices. Staff and volunteers receive train-ing around HIV/AIDS and counselling. If you are interested in receiving informa-tion regarding this training, please con-tactyournearestChildlineofficefortheirschedule.
4. Treatment services to abused chil-dren and their familiesThis service focuses on the healing of both the child and family from the trauma of abuse and includes dealing with fami-lies of children who are HIV/AIDS infect-ed as a result of abuse. Therapy reduces the cycle of violence in families and com-munities through this healing process.
5. Networking & CoordinationNetworking and coordination of services to children is an important activity to en-sure that children do not experience sec-ondary trauma.
6. AdvocacyAdvocacy on children’s rights which in-volves monitoring legislation and policy and its implementation. Developed and synthesized comment by Childline on proposed legislation and a number of policy documents such as The Children’s Act, The Child Justice Act; The Criminal Law (Sexual Offences) Amendment Act;
and numerous policy documents related to the care and protection of children.
7. Online Counselling ServiceIn the light of the ever growing use and popularity of the internet, and an in-crease in popularity of online commu-nication, particularly by adolescents, Childline South Africa is keeping up with the times, and meeting young South Af-ricans where they are – online. Online Counselling and assistance is offered nationally Monday – Saturday, from 2pm – 6pm. The Online counselling ser-vice is available to South African youth under the age of 21 years, who are registered on MXit, as well as to adults with concerns about children. Based in the national office in Durban this ser-vice networks closely with all Childline provincialoffices, towhichchildrenandyouth requiring face to face services are referred. The aim of the online counsel-ling service is to provide advice and in-formation services to contribute to the overall well-being of children, youth and caregivers of children and to ensure the inclusion of children and youth with disabilities, particularly the hearing im-paired.
8. Some of the Childline offices also offer:• Court preparation services. This is offered to
abused children who have to testify in criminal court.
• Safe emergency care. This is offered to chil-dren in need of immediate removal.
• Training of other professionals who in the course of their work may come into contact with children who have suffered abuse and neglect.
• Offender rehabilitation. This programme ad-dresses the offending behaviour of children and adults who have committed offences against children.
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Offices and Contact InformationFor immediate assistance, Childline South Africa has a toll-free number: 08000 555 55. Children and adults on behalfofchildrenwhocallthisnumberaredirectedtotheappropriateregionaloffice.
Childline National Office Tel: (+27)-(0)31-207 9108Fax: (+27)-(0)86 511 0032 / (+27)-(0)31 207 9082Postal Address: PO Box 51418, Musgrave, 4062Physical Address: Suite 310, 3rd Floor Cowey Park, 91 Problem Mkhize Rd, Morningside, Durban, 4000Email: [email protected] Web: www.childlinesa.org.za
Childline Free StateTel: (+27)-(0)51-4303311 Postal Address: PO Box 1011, Bloemfontein, 9300Physical Address: 54 Aliwal Street, Bloemfontein Email: [email protected]
Childline GautengTel: (+27)-(0)11-6452000Postal Address: PO Box 32453, Braamfontein, 2017Physical Address: 13 TMI Building, 305 Memorial Institute for child Health and Development, Joubert Street Extension, JohannesburgEmail: [email protected] Web: www.childline.org.za
Sub officesKatorus: Katlehong Resource Centre, 824 Ramokunopi, West KatlehongSoweto/Pfunanani: Chris Hani / Baragwanath, Old Potchefstroom Road, SowetoThembisa: Thembisa Multipurpose Centre, Andre Maphetu Street, ThembisaSebokeng: No 19 Moshoeshoe Street, Sebokeng
Childline KwaZulu-NatalTel: (+27)-(0)31-3120904Postal Address: PO Box 37875, Overport, 4067Physical Address: 123 Percy Osborn Road, Morn-ingside DurbanEmail: [email protected] Web: www.childlinekzn.org.za
Sub officesPietermaritzburg: 383 Bulwer StreetUmlazi: Prince Mshiyeni Hospital, Comfort ZoneKwa Mashu: Kwa Mashu Police Station
Chatsworth: Chatsworth Crisis Care Centre Port Shepstone: 1 Voortrekker Place Outer West: Mobile Unit in Other West / Pinetown areas Ndwedwe: Ndwedwe Justice Centre, Ndwedwe Inanda: Mobile Unit in Inanda
Childline LimpopoTel: (+27)-(0)15-2956449 Postal Address: PO BOX 3521, Polokwane 0700, Limpopo ProvincePhysical Address 17 Hans van Rensburg St, Polok-waneEmail: [email protected]
Childline MpumalangaTel: (+27)-(0)13-7522770Postal Address: PO Box 40017, The Village, 1218Physical Address: Medeen building, 303 Hensall Street, Nelspruit, 1200Email: [email protected] Web: www.childlinemp.org.za
Childline Northern CapeTel: (+27) 053 8325962Postal Address: PO Box 258, Kimberly, 8301Physical Address: 6 York Street, Kimberly 8301Email: [email protected]
Childline North WestTel: (+27)-(0)18-2974411Postal Address: 31 Retrief Street, Potchef-stroom,2531Physical Address: Same as aboveEmail: [email protected] Web: no site available as yet
Childline Western CapeTel: (+27)-(0)21-461 1113Physical Address: 56 Roeland Street, Cape Town, 8001 and 38 Flemming Road, Wynburg, Capetown 7800Postal Address: Same as AboveEmail: [email protected] Web: www.lifelinewc.org.
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The Childline South Africa Team
Dieu-Donne Clemitson has been the Data Capturer since the beginning of 2012. She is involved with the back-office support which helps orphans and vulnerable children in South Africa. She believes that they all need the guidance and nurturing possible to turn them into self-efficient adults.
Farah Adam was a volunteer counsellor for 2 years. Since 2010, she has been the Assistant for the Childline SA Resource Centre and The Sixth International Consultation of Child Helplines 2012 on behalf of Childline South Africa. As a psychology graduate, she enjoys counselling, helping and assisting others. She believes that helping children is a privilege.
Natashya Pillay joined Childline SA at the beginning of 2012 as PEPFAR Fellow assisting with Monitoring and Evaluation (M&E). She is qualified with a Bachelor of Social Science degree (Psychology and Industrial Psychology) and a Master’s degree in Population Studies (School of Development Studies). Her experience and skills in in research, development and M&E, is hoped to assist Childline in its aims to strengthen its M&E division.
Nolusindiso Buyana -Training Officer, she joined Childline SA in 2011. Her professional background in Social Work conducting training. Her aim is to capacitate the Childline Network and its partners so that they provide high quality child protection services to children and families throughout South Africa. She us very proud to be part of this organisation.
Dumisile Nala graduated from the University of KwaZulu Natal in Social Work, after which she worked for Childline KwaZulu Natal for a period of 4 years. She started as a Social Worker and when she left the organisation, she was the Assistant Director. She then relocated to the United Kingdom where she worked and lived for a period of 8 years. During this period, she gained extensive knowledge on child protection, child mental health, foster care, and adoption. In 2008 she moved back to South Africa and worked for Childline National Office as the Assistant National Director. In May 2009 she became the Chief Executive Officer of Childline South Africa.
Joan van Niekerk began her work as volunteer in 1986, designing and developing therapeutic programmes and integrating them with the services on Crisis Line. National Coordinator for 6 years (2003-2009), she headed up the national office and was involved in using information from CHI network to motivate changes in law, policy and implementation. Passionate about Childline, she believes that they continue making a significant difference in many children’s lives.
Bhavna Lutchman has been the Online Counselling Project Manager since 2011. As a psychology graduate, she has always been counselling and assisting people. She loves children and is happy to work for such an organisation with such a wonderful vision.
Beauty Makhanya has been the Office Administrator for the last 2 years, providing administrative support within the National Office and Childline Network. She ensures that meetings, training sessions and international engagements are efficiently well arranged.
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The Childline South Africa Team
Dieu-Donne Clemitson has been the Data Capturer since the beginning of 2012. She is involved with the back-office support which helps orphans and vulnerable children in South Africa. She believes that they all need the guidance and nurturing possible to turn them into self-efficient adults.
Farah Adam was a volunteer counsellor for 2 years. Since 2010, she has been the Assistant for the Childline SA Resource Centre and The Sixth International Consultation of Child Helplines 2012 on behalf of Childline South Africa. As a psychology graduate, she enjoys counselling, helping and assisting others. She believes that helping children is a privilege.
Natashya Pillay joined Childline SA at the beginning of 2012 as PEPFAR Fellow assisting with Monitoring and Evaluation (M&E). She is qualified with a Bachelor of Social Science degree (Psychology and Industrial Psychology) and a Master’s degree in Population Studies (School of Development Studies). Her experience and skills in in research, development and M&E, is hoped to assist Childline in its aims to strengthen its M&E division.
Nolusindiso Buyana -Training Officer, she joined Childline SA in 2011. Her professional background in Social Work conducting training. Her aim is to capacitate the Childline Network and its partners so that they provide high quality child protection services to children and families throughout South Africa. She us very proud to be part of this organisation.
Dumisile Nala graduated from the University of KwaZulu Natal in Social Work, after which she worked for Childline KwaZulu Natal for a period of 4 years. She started as a Social Worker and when she left the organisation, she was the Assistant Director. She then relocated to the United Kingdom where she worked and lived for a period of 8 years. During this period, she gained extensive knowledge on child protection, child mental health, foster care, and adoption. In 2008 she moved back to South Africa and worked for Childline National Office as the Assistant National Director. In May 2009 she became the Chief Executive Officer of Childline South Africa.
Joan van Niekerk began her work as volunteer in 1986, designing and developing therapeutic programmes and integrating them with the services on Crisis Line. National Coordinator for 6 years (2003-2009), she headed up the national office and was involved in using information from CHI network to motivate changes in law, policy and implementation. Passionate about Childline, she believes that they continue making a significant difference in many children’s lives.
Bhavna Lutchman has been the Online Counselling Project Manager since 2011. As a psychology graduate, she has always been counselling and assisting people. She loves children and is happy to work for such an organisation with such a wonderful vision.
Beauty Makhanya has been the Office Administrator for the last 2 years, providing administrative support within the National Office and Childline Network. She ensures that meetings, training sessions and international engagements are efficiently well arranged.
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The Childline South Africa Team Reshma Singh - Training Officer since 2011. Her work entails training of caregivers and other professionals on Child Protection and legislation pertaining to Children in the South African Context. She feels fortunate and loves working and caring for children.
Sibusisiwe Khumalo - OVC Programme Manager. Her passion is dealing with disadvantaged communities. Her work helps her to make contribution to the orphaned and vulnerable children and their families and ensuring they have access to desperately needed services offered by Childline.
Childline South Africa Regional Directors
Alice Carnell:ChildlineNorthWestI am Alice Carnell and was appointed as director of Childline North West in February 2002. Since then the organisation has grown so much that it is difficult to recall where we have stated. I have 28 years experience as a social worker and 4 years as an educator. I am passionate about children and my job. For me this is actually not a job, but a calling and my whole life!! I am proud to say that Childline North West IS making a difference in the lives of children.
DrBenitaSNel: Childline Mpumalanga Is a founding member of CLMPU and launched the Crisisline for children in Mpumalanga in 2003. She has been the director of CLMPU for the past eight years. she entered the NPO sector in 2001 when she was appointed the director of LifeLine Nelspruit. In 2007 Dr Nel registered for a PHD in Social Work with the research focussing of the transition from social worker to NPO manager. She completed this process in February 2012.
Loinel Scott-Muller:ChildlineWesternCapeWidely experienced in Social Work, Management in NPO and Executive/Board level work and has been working as Director of the Spades Youth Development Agency for the past 13 years. He wrote his Master’s Thesis in Social Work at Stellenbosch University in 2010 and Joined Childline WesternCapeinAugust2011.“IseeChildlineasabeacon of hope for vulnerable children throughout the world. Through Childline we can address and protect the rights of children and give voice to their plight."
MariethaJohnson: Childline Free State I was part of the affiliation with Childline Free State in 2005 and furthered from a social worker to newly appointed director of the organisation. Working at Childline Free State allows me to be innovative and creative in applying new systems or projects to enhance current work environments. I am passionate about Childline Free State and see this organisation growing to a leader within the child protection field. "I believe in giving someone the best you have, the best will come back to you."
MotlatsoPriscillaMolaudzi: Childline Limpopo Priscilla Motlatso Molaudzi was at Ga Phooko Village in Sekgosese, in the Limpopo province. She matriculated in 1988 at Mahudu High School, Limpopo. From 1990-1998. she worked as a domestic while studying at UNISA for a social worker profession. She worked for 4 years at Mpumalanga Mental Health as a social worker. She has beendirectorofChildlineLimpoposince2005.“Bringing hope to the hopeless motivates me to keep doing what is necessaryandpossible.”
NaomiDube: Childline Northern Cape The director of Childline Northern Cape, a very young organisation that has been in existence May 2009. I joined the organisation in December 2011. My motivation for this job is the children who should be awarded a platform to advocate for issues relating to them. As a result CLNC seeks to establish a very strong arm of advocacy and child mobilisation in the Northern Cape in the next three years.
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The Childline South Africa Team Reshma Singh - Training Officer since 2011. Her work entails training of caregivers and other professionals on Child Protection and legislation pertaining to Children in the South African Context. She feels fortunate and loves working and caring for children.
Sibusisiwe Khumalo - OVC Programme Manager. Her passion is dealing with disadvantaged communities. Her work helps her to make contribution to the orphaned and vulnerable children and their families and ensuring they have access to desperately needed services offered by Childline.
Childline South Africa Regional Directors
Alice Carnell:ChildlineNorthWestI am Alice Carnell and was appointed as director of Childline North West in February 2002. Since then the organisation has grown so much that it is difficult to recall where we have stated. I have 28 years experience as a social worker and 4 years as an educator. I am passionate about children and my job. For me this is actually not a job, but a calling and my whole life!! I am proud to say that Childline North West IS making a difference in the lives of children.
DrBenitaSNel: Childline Mpumalanga Is a founding member of CLMPU and launched the Crisisline for children in Mpumalanga in 2003. She has been the director of CLMPU for the past eight years. she entered the NPO sector in 2001 when she was appointed the director of LifeLine Nelspruit. In 2007 Dr Nel registered for a PHD in Social Work with the research focussing of the transition from social worker to NPO manager. She completed this process in February 2012.
Loinel Scott-Muller:ChildlineWesternCapeWidely experienced in Social Work, Management in NPO and Executive/Board level work and has been working as Director of the Spades Youth Development Agency for the past 13 years. He wrote his Master’s Thesis in Social Work at Stellenbosch University in 2010 and Joined Childline WesternCapeinAugust2011.“IseeChildlineasabeacon of hope for vulnerable children throughout the world. Through Childline we can address and protect the rights of children and give voice to their plight."
MariethaJohnson: Childline Free State I was part of the affiliation with Childline Free State in 2005 and furthered from a social worker to newly appointed director of the organisation. Working at Childline Free State allows me to be innovative and creative in applying new systems or projects to enhance current work environments. I am passionate about Childline Free State and see this organisation growing to a leader within the child protection field. "I believe in giving someone the best you have, the best will come back to you."
MotlatsoPriscillaMolaudzi: Childline Limpopo Priscilla Motlatso Molaudzi was at Ga Phooko Village in Sekgosese, in the Limpopo province. She matriculated in 1988 at Mahudu High School, Limpopo. From 1990-1998. she worked as a domestic while studying at UNISA for a social worker profession. She worked for 4 years at Mpumalanga Mental Health as a social worker. She has beendirectorofChildlineLimpoposince2005.“Bringing hope to the hopeless motivates me to keep doing what is necessaryandpossible.”
NaomiDube: Childline Northern Cape The director of Childline Northern Cape, a very young organisation that has been in existence May 2009. I joined the organisation in December 2011. My motivation for this job is the children who should be awarded a platform to advocate for issues relating to them. As a result CLNC seeks to establish a very strong arm of advocacy and child mobilisation in the Northern Cape in the next three years.
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Child helpline international(Chi)
• Introducing Child Helpline International (CHI)• CHI Supervisory Board• CHI Governance Structure• Meet the CHI Team
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Giving a voice to children and young people worldwide.
Child Helpline International (CHI ) is the global network of child helplines in 136 countries (as of August 2012), which together receive over 14 million contacts a year from children and young people in need of care and protection. CHI supports the creation and strengthening of national toll-free child helplines worldwide, and uses child helpline data and knowledge to highlight gaps in child protection systems and advocate for the rights of children.
VisionA world where technology allows children to be heard one by one and through their voices shape the world and realise their rights.
MissionTo respond to children in need of care and protection and voice their concerns to policy and decision-makers.
CCHHII’’ss SSoouull SSttaatteemmeenntthildren are full citizens of the world. They need, deserve, and have an inalienable right to respect, nurturance, and support aimed at keeping
them safe and helping them to participate fully in their lives according to their individual capabilities. Adults have a special obligation to ensure that
children are safe and receive this respect, nurturance and support.
hild helplines provide children with unique opportunities to express their thoughts, feelings, and needs and to seek help in their own terms, without fear or inhibition. Trusted by children, child helplines help to keep children safe and to receive respect, nurturance and support. They do this through their own direct responses and by using the knowledge given to them by
children to advocate on their behalf.
HI exists because child helplines around the world gain strength from working together to express these shared ideals, values and beliefs.
~ CHI’s Articles of Association, Article 2.1, March 2009
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CHI Supervisory BoardEachofCHI’sSupervisoryBoardmembers isa leader inthecorporateorchildprotectionsectors.Oftheeightboardmembers,fiveareregionalchildhelplinerepresentatives.Selectedbychildhelplinesfromtheirregiontorepresenttheminallmatters,RegionalRepresentativesprovideasolidsystemof«checksandbalances»andareacriticalaspectofCHI›sgovernancestructure.TheyenabletheSecretariat tobetterdevelopappropriateprogrammes,servicesandproductsformemberchildhelplines.ThreeoftheBoardmembersarerecognisedexpertsintheirfield,withtheChairbeingsocialentrepreneurJerooBil-limoria.FourmembersfromtheManagementTeamoftheCHISecretariatformtheManagementBoard.TheyprovideanessentiallinkbetweenthestrategyofthenetworkandtheworkoftheSecretariat.
Patron - Baroness Valerie Howarth (unpaid)
Supervisory Board (unpaid)Chair: Jeroo BillimoriaSecretary: Kees PeijsterTreasurer: Anita Nijboer
Regional Representatives (unpaid)Regional Representative Africa – Irene Nyamu (Kenya)Regional Representative Americas and Caribbean – Barbara Prado (Peru)RegionalRepresentativeAsiaPacific–MadhavPradhan(Nepal)Regional Representative Europe – Sheila Donovan (Spain)Regional Representative MENA – Khalifa Al Jaber (Qatar)
Management Board (paid)CHI Executive Director - Nenita La RoseHead of Policy and Research – Ravi PrasadHead of Programmes - Leen DecadtHead of Operations - Helen Mason
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he CHI Secretariat is based in Amsterdam, The Netherlands and is headed by Nenita La Rose. With a small and dedicated team of 17 part- and full-time staff members and numerous invaluable volunteers, the Secretariat works to support, promote and expand CHI’s member child helplines worldwide. The CHI Secretariat is divided into three departments: Programmes, Policy and Research, and Operations. Programmes is our largest department and its staff members work directly with our member child helplines, embracing CHI’s bottom-up approach.
ach department is led by a department head who, along with our Executive Director, form the management team. Together, everyone at the CHI Secretariat works to help establish, promote and strengthen child helplines everywhere, so that children’s voices may be heard and their rights to protection, provision and participation can be ensured worldwide.
Executive Director – Nenita La Rose In January 2007 I began to lead CHI into a new phase of development and now in our next strategic phase 2011-2015. CHI is entering an even more exciting and challenging period of growth. As the Executive Director of CHI I am responsible for not only leading a fantastic team of committed and passionate people, but also for supporting the implementation of Children’s Rights. I firmly believe in child helplines and the role they play in strengthening child protection systems around the world.
Head of Operations – Helen MasonAs the Head of Operations I lead the Operations team in coordination of finance & accounting, human resources, office management, donor reporting and M&E. Recently, I have taken up the role of coordinating CHIs resource mobilisation efforts. The variety of my work makes for an exciting and demanding role. I am dedicated to the work of CHI and I am awed by the amazing work of child helplines across the world. I am originally from Sheffield UK, I have a background in the Arts and retail management. I have been living in the Netherlands for over 10 years and proud to call Amsterdam my home!
The CHI TeamHead of Programmes – Leen Decadt As Head of Programmes, I am responsible for coordinating CHI’s programmes department which consists of five regions (Africa (francophone and anglo/lusaphone Africa), Americas and Caribbean, Asia Pacific, Europe and MENA). I am involved in managing, evaluating and reporting on CHI’s Programmes to various key stakeholders, developing and sustaining external relationships and advocating at all levels. I returned to Europe 6 years ago, after having lived for 14 years in different parts of Africa, working for U.N. and NGOs in child protection and community development.
Head of Policy and Research – Ravi Prasad I am the head of the Policy and Research team and work with my colleagues to raise policy and child rights issues that need to be addressed by policy makers and civil society itself. I spent over two decades working as a journalist, much of it in conflict zones around the world. Influenced by what I saw, experienced, reported and narrated about the human suffering, I switched over to working for international organisations and was involved with policy, advocacy, campaigns and communications.
Programme Manager for Anglophone and Lusophone Africa – Alice Mapenzi Kubo I am originally from Kenya and have lived in the Netherlands since 2000. My work as Programme Manager for Africa involves cooperation with member child helplines, establishing and strengthening helplines, establishing and maintaining relationships with like-minded organisations, regional advocacy on behalf of partner organisations and the African children.
Programme Manager for Francophone Africa – Vincent Arah As Programme Manager for Francophone Africa my main tasks are assisting francophone African countries
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Head of Programmes – Leen Decadt As Head of Programmes, I am responsible for coordinating CHI’s programmes department which consists of five regions (Africa (francophone and anglo/lusaphone Africa), Americas and Caribbean, Asia Pacific, Europe and MENA). I am involved in managing, evaluating and reporting on CHI’s Programmes to various key stakeholders, developing and sustaining external relationships and advocating at all levels. I returned to Europe 6 years ago, after having lived for 14 years in different parts of Africa, working for U.N. and NGOs in child protection and community development.
Head of Policy and Research – Ravi Prasad I am the head of the Policy and Research team and work with my colleagues to raise policy and child rights issues that need to be addressed by policy makers and civil society itself. I spent over two decades working as a journalist, much of it in conflict zones around the world. Influenced by what I saw, experienced, reported and narrated about the human suffering, I switched over to working for international organisations and was involved with policy, advocacy, campaigns and communications.
Programme Manager for Anglophone and Lusophone Africa – Alice Mapenzi Kubo I am originally from Kenya and have lived in the Netherlands since 2000. My work as Programme Manager for Africa involves cooperation with member child helplines, establishing and strengthening helplines, establishing and maintaining relationships with like-minded organisations, regional advocacy on behalf of partner organisations and the African children.
Programme Manager for Francophone Africa – Vincent Arah As Programme Manager for Francophone Africa my main tasks are assisting francophone African countries
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The CHI Team
in establishing new Child Helplines or scaling up of existing ones, lobbying for toll free numbers, creating partnerships and facilitating networking and learning among Francophone African countries.
Programme Manager for the Americas and Caribbean – Magdalena Aguilar As the Programme Manager for the Americas and Caribbean at CHI, I work to facilitate the exchange of knowledge among member child helplines. I’m also expanding our network by helping set up child helplines in those countries where there are none, and by searching for child helplines that might be interested in joining our network. Further, I work as a liaison between the members and the Secretariat, exposing the members’ needs and challenges, which are translated into the development of manuals and theme based trainings.
Programme Manager for Asia Pacific – Vivian Velema-Andyka & Laurence CaronAs the Programme Manager for Asia & Pacific, we are responsible in assisting in the establishment, the scale-up, and the networking of helplines throughout the region. It is our goal to create a positive relationship amongst these helplines, which will allow for a free exchange of knowledge and learning experiences.
Programme Manager for Europe – Thomas Mőller As the Programme Manager for Europe, I closely work together with CHI’s European membership. I have a strong focus on membership development within this very diverse region that includes organisations from Iceland all the way to the far eastern parts of Russia. In 2011, I have joined the CHI Management Team and since coordinate the Secretariat’s efforts in engaging with the telecoms and ICT sector. Living in The Netherlands since 2007, I am a happy and proud father of two boys, which I am currently trying to turn into football enthusiasts.
Programme Manager for Middle East & North Africa – Nafila Maani As the Programme Manager for the Middle East and North Africa, I am responsible for networking with the existing child helplines in the region and facilitating new child helplines in countries where there are none. A major part of my work involves supporting child helplines at all stages of development and keeping an overview of all country level activities. Additionally I support CHI’s members in the region through advocating with regional bodies.
Policy and Partnerships Coordinator – Johan Martens In January 2008 I joined the Child Helpline International Secretariat. In September 2011, the Advocacy department refocused its efforts as the Policy and Research department. In my role as Policy and Partnerships Coordinator I am responsible for policy influencing with United Nations agencies and international child protection organisations. Towards this end, I work with my colleagues to collect information from the child helplines around the world on the contacts they receive from children in need and use this information to implement research, develop partnerships, write policy documents and advocate on the regional and international level.
Policy and Research Coordinator- Marieke Noz As Policy and Research Coordinator I work on the coordination of awareness raising efforts, for CHI as a network and on relevant topics. One of CHI’s most insightful publications, Connecting to Children, is produced annually with help of all (member) child helplines. This data outlines the reasons why children call, their profiles and information on the helplines themselves. With the continual support of our members, coordinating the collection of this data and compiling Connecting to Children is my main task at CHI. I have a university degree in Human Geography and Communications (M.A and M.MSc).
39
The CHI Team
in establishing new Child Helplines or scaling up of existing ones, lobbying for toll free numbers, creating partnerships and facilitating networking and learning among Francophone African countries.
Programme Manager for the Americas and Caribbean – Magdalena Aguilar As the Programme Manager for the Americas and Caribbean at CHI, I work to facilitate the exchange of knowledge among member child helplines. I’m also expanding our network by helping set up child helplines in those countries where there are none, and by searching for child helplines that might be interested in joining our network. Further, I work as a liaison between the members and the Secretariat, exposing the members’ needs and challenges, which are translated into the development of manuals and theme based trainings.
Programme Manager for Asia Pacific – Vivian Velema-Andyka & Laurence CaronAs the Programme Manager for Asia & Pacific, we are responsible in assisting in the establishment, the scale-up, and the networking of helplines throughout the region. It is our goal to create a positive relationship amongst these helplines, which will allow for a free exchange of knowledge and learning experiences.
Programme Manager for Europe – Thomas Mőller As the Programme Manager for Europe, I closely work together with CHI’s European membership. I have a strong focus on membership development within this very diverse region that includes organisations from Iceland all the way to the far eastern parts of Russia. In 2011, I have joined the CHI Management Team and since coordinate the Secretariat’s efforts in engaging with the telecoms and ICT sector. Living in The Netherlands since 2007, I am a happy and proud father of two boys, which I am currently trying to turn into football enthusiasts.
Programme Manager for Middle East & North Africa – Nafila Maani As the Programme Manager for the Middle East and North Africa, I am responsible for networking with the existing child helplines in the region and facilitating new child helplines in countries where there are none. A major part of my work involves supporting child helplines at all stages of development and keeping an overview of all country level activities. Additionally I support CHI’s members in the region through advocating with regional bodies.
Policy and Partnerships Coordinator – Johan Martens In January 2008 I joined the Child Helpline International Secretariat. In September 2011, the Advocacy department refocused its efforts as the Policy and Research department. In my role as Policy and Partnerships Coordinator I am responsible for policy influencing with United Nations agencies and international child protection organisations. Towards this end, I work with my colleagues to collect information from the child helplines around the world on the contacts they receive from children in need and use this information to implement research, develop partnerships, write policy documents and advocate on the regional and international level.
Policy and Research Coordinator- Marieke Noz As Policy and Research Coordinator I work on the coordination of awareness raising efforts, for CHI as a network and on relevant topics. One of CHI’s most insightful publications, Connecting to Children, is produced annually with help of all (member) child helplines. This data outlines the reasons why children call, their profiles and information on the helplines themselves. With the continual support of our members, coordinating the collection of this data and compiling Connecting to Children is my main task at CHI. I have a university degree in Human Geography and Communications (M.A and M.MSc).
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The CHI Team
Communications Manager – Ammanjah de VriesAs Communications Manager I have the privilege of being involved in many facets of the Secretariat’s work, from the production of communication products and tools for our extensive network of members, to external communication with key stakeholders and policy and decision makers. I am also responsible for guiding internal branding and marketing processes. Together with the rest of the CHI team I hope to do my part to ensure children everywhere are afforded their full rights, and that their voices can be heard and counted.
Financial Officer – Jonathan MateyoAs CHI’s Finance Officer I am responsible for processing all financial transactions. In my position, I am also responsible for the quarterly financial reports and donor financial reports. The preparation of our financial annual report and facilitating the required annual audit process are also part of my tasks.
Services Coordinator – Jane Hannon As the Services Coordinator at CHI I work closely with the Deputy Head of Programmes to ensure that all CHI hosted training events run efficiently and effectively, with the overall goal of strengthening child helplines across the world.
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The CHI Team
Communications Manager – Ammanjah de VriesAs Communications Manager I have the privilege of being involved in many facets of the Secretariat’s work, from the production of communication products and tools for our extensive network of members, to external communication with key stakeholders and policy and decision makers. I am also responsible for guiding internal branding and marketing processes. Together with the rest of the CHI team I hope to do my part to ensure children everywhere are afforded their full rights, and that their voices can be heard and counted.
Financial Officer – Jonathan MateyoAs CHI’s Finance Officer I am responsible for processing all financial transactions. In my position, I am also responsible for the quarterly financial reports and donor financial reports. The preparation of our financial annual report and facilitating the required annual audit process are also part of my tasks.
Services Coordinator – Jane Hannon As the Services Coordinator at CHI I work closely with the Deputy Head of Programmes to ensure that all CHI hosted training events run efficiently and effectively, with the overall goal of strengthening child helplines across the world.
Evaluating & Monitoring Officer Klaasman-Brown I am Jamaican and I am the Monitoring and Evaluation Officer at CHI. In terms of monitoring, I track the implementation of programmes in our member countries. On the evaluation side, I assess our effectiveness and impact in delivechildren world-wide.
Maternity cover - Evaluating & Monitoring Officer Manon Becher I have recently joined the CHI team as the new Monitoring and Evaluation Officer, temporarily replacing Ann-Murray Brown during her maternity leave. Withthis exciting role I work across the teams, supporting them in measuring the quantitative and qualitative progress made within their programmes and projects. I am responsible for the development and maintenance of reporting and evaluation processes for performance management, and ensuring programmes meet or exceed donor expectations and CHI’s strgoals.
Office Manager – Indra Biseswar As the office manager my role involveflexibility. I am responsible for the dayoperations and logistics and help coordinate and connect between all of CHI’s different operational facets. Additionally, I support the team as myriad of activities they undertake, including contacts with members and partners throughout the also coordinate the CRM.
Evaluating & Monitoring Officer – Ann Murray
I am Jamaican and I am the Monitoring and Evaluation Officer at CHI. In terms of monitoring, I track the implementation of programmes in our member countries. On the evaluation side, I assess our effectiveness and impact in delivering service to
Evaluating & Monitoring Officer –
I have recently joined the CHI team as the new Monitoring and Evaluation Officer, temporarily replacing
Murray Brown during her maternity leave. Within this exciting role I work across the teams, supporting them in measuring the quantitative and qualitative progress made within their programmes and projects. I am responsible for the development and maintenance of reporting and evaluation processes for project performance management, and ensuring programmes meet or exceed donor expectations and CHI’s strategic
As the office manager my role involves multitasking and I am responsible for the day-to-day office
and help coordinate and s different operational
I support the team as a whole in the myriad of activities they undertake, including contacts with members and partners throughout the network, and
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Agenda information
• General Information• Full Programme• Keynote Speakers• Parallel Sessions• Marketplace• Regional Spaces• Open Space• Site Visits
(ForinformationabouttheGeneralAssembly,seepages69-78)
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BelowyouwillfindsomegeneralinformationregardingtheagendafortheInternationalConsultation 2012. The detailed programme, further information on conference rooms, keynote speakers, parallel sessions and regional spaces can be found further on in this chapter.
General Information - Agenda
Locations of sessions and meetingsAll plenary sessions, regional spaces and workshops will take place at the Gateway hotel. Meeting rooms are lo-cated on the ground floor. The exactrooms for the different sessions are list-ed in the full programme on pages 44-53. Any roomchangeswillbeannouncedandpostedattheIC.
Agenda Overview and Detailed ProgrammeAn easy block overview of the IC agen-da can be found on the back cover of this booklet and will be handed out to you upon registration. The full IC pro-gramme can be found on page 44-53 of this booklet.
Parallel Sessions – how to register forIn order to facilitate translations during the parallel sessions, you will be asked upon registration at the hotel to indicate which sessions you will be attending. Please have a look on pages 60-62 of this booklet and choose the sessions you wish to attend. Registration from the parallelsessionswillbeonafirstcomefirstservebasis.
More information on the parallel sessions, includ-ing abstracts and information on speakers, can be found on page 60-62.
Translations during IC sessionsPlease note that the official languageof the IC is English. We are doing our utmost to have simultaneous transla-tions for Spanish, French and Arabic at the plenary sessions and appropriate translation available during the Regional Spaces and workshops. Some technical limitations will be unavoidable,however. More information will be available upon registration.
Your posters and materials at the ICIn true IC-spirit, and with an eye to shar-ing and networking, we are please to re-mind you that there will be a designated exhibit area where you can share your posters and other materials with your fellow participants. The exhibit area will be open to visitors at all times during the IC, and you are invited to hand in your material upon registration. CHI staff will ensure that your material is included in the exhibit area, alphabetically by coun-try. Please do bear in mind that space is somewhat limited and plan accordingly. If you have any questions, please do not hesitate to contact us at [email protected] or speak to a member of the CHI staff at the event. Also, for those members whose annual reports are not available on-line, please bring a hard copy to give to your CHI programme manager.
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Full IC Programme
The information presented here is subject to change. Please be sure to check the latest agenda information, including times and room numbers, throughout the International Consultation.
Please see pages 60-68 for more detailed information about the Parallel Sessions, the Marketplace Session, the Regional Spaces, Open Space and site visits.
Please note that you will be asked to pre-register for the Parallel Sessions when you sign-in at the IC Information Desk in the lobby of the Gateway hotel. See pages 60-62 for more details.
You will be given more information on departure times and bus ar-rangements for travel to and from the Civic Reception and Dinner, and the site visits, during sign-in at the IC Information Desk in the lobby of the Gateway hotel.
Please find more detailed information about the General Assembly on pages 69-78.
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Tuesday 16 October 2012
Arrival and Registration
15.00 – 19.00 Arrival and Registration IC info desk, hotel lobbyIC participants are invited to register at the IC info desk, to sign up for the parallel sessions and to drop of any materials for the poster exhibit. Your ID badge and conference bag will be handed out upon registration.
* There will also be someone at the registration desk at all times, for late arrivals and questions regarding logistical and travel matters.
19.00 onwards Arrival dinner hotel restaurantDelegates are invited to join an informal dinner which will be served in the hotel restaurant. We hope that this buffet dinner will allow all delegates to rekindle friendships and get into the IC mood.
* Note: The information presented in this programme is subject to change. Please be sure to check the latest agenda information, including times and room numbers, during the International Consultation itself.
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Wednesday 17 October 2012 – Morning Sessions
8.15 – 9.00 Press Conference (closed session) follow room signs
9.00 – 10.30 Official Opening & Launch of 10th Anniversary CHI Umboni roomAll IC participants are invited to join the official opening session of the Sixth CHI International Consultation, which also marks the official launch of CHI’s 10th anniversary (2013).
Speakers:• Nenita La Rose, Executive Director Child Helpline International • Words of welcome His Worship the Mayor of Durban, Cllr James Nxumalo • Words of welcome Premier of Kwa Zulu Natal, Zweli Mkhize (tbc)• Minister Lulama Xingwana, Ministry of Women, Children and People with
Disabilities, South Africa (tbc)• Minister Bathabile Olive Dlamini, Ministry of Social Development (tbc)• Youth participant speaker • Rev. CD Jaftha, Deputy Chair of Childline South Africa
10.30 – 11.00 Press Interviews (closed session) follow room signs
10.30 – 11.00 Group Photo - followed by Tea/coffee break hotel restaurantThis moment will also be used to take a group photo of all delegates present. Please await instructions from members of staff.
* Note: The information presented in this programme is subject to change. Please be sure to check the latest agenda information, including times and room numbers, during the International Consultation itself.
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11.00 – 13.00 Thematic Plenary Session Umboni room
“10 Years of Strengthening Child Protection Systems”
Keynote speakers:• Jeroo Billimoria, Chair Supervisory Board CHI • Agnès Kaboré Ouattara, Chairperson African Committee of Experts on the Rights
and Welfare of the Child (ACERWC) • Anzaira Bondoc Roxas, Youth Peer Education Network (Y-PEER) • Jolanda van Schaik, Head Corporate Social Responsibility KPMG Netherlands • Video message from International Telecommunications Union (ITU) Secretary
General Dr. Hamadoun I. Touré Followed by a panel discussion with:• Susan Bissell (Chief of Child Protection, Programme Division, UNICEF) • Agnes Akosua Aidoo (Vice-Chairperson and Rapporteur for the UN CRC) • Dumisile Nala (Executive Director Childline South Africa).
13.00 – 14.00 Lunch at hotel restaurant hotel restaurantLunch will be served at the hotel restaurant for all delegates.
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Wednesday 17 October 2012 – Afternoon Sessions
14.00 – 15.30 Parallel sessions
“10 Years of Strengthening Child Protection Systems”
IC participants are invited to a series of exciting sessions during which child helpline representatives and partners will share their knowledge and experiences on various aspects of strengthening child protection systems and the role of child helplines therein.
• Parallel Session 1: Strengthening weak child protection systems check room signs
In this session participants will review current efforts and experiences to build stronger child protection systems in countries where those systems are relatively weak.
Chair: Susan Bissell, Chief of Child Protection, Programme Division, UNICEF Presenters:ZiaAhmedAwan,PresidentMadadgaarHelpline(Pakistan); Tobias Chinake, Deputy Director of the Ministry of Labour and Social Services and Justine Passaportis, Director Childline Zimbabwe (Zimbabwe); Sara Oviedo Fierro, former Director of the Consejo Nacional de la Niñez y Adolescencia and Candidatefor Ecuador to the UN Committee on the Rights of the Child (Ecuador).
• Parallel Session 2: Strengthening well-developed child protection systems
check room signs
In this session participants will review current efforts and experiences to build stronger child protection systems in countries where those systems are already well developed.
Chair: Sheila Donovan, Head of International Relations ANAR Spain (Spain) Presenters:PeterLiver,NSPCC(UK);GlendaSchnell,Youthline (New Zealand); Alisa Simon Kids Help Phone (Canada).
• Parallel Session 3: Improving referral mechanisms and case management
check room signs
In this session participants will review the role of child helplines as access point to child protection systems with a special focus on improving referral mechanisms and case management.
* Note: The information presented in this programme is subject to change. Please be sure to check the latest agenda information, including times and room numbers, during the International Consultation itself.
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Chair: Joan van Niekerk, Manager Training and Advocacy, Childline South Africa (South Africa) Presenters:CatalinaFlorea,ExecutiveDirectorAsociatiaTelefonul Copilului (Romania); Ganga Iddamalgoda, Project Manager National Child Protection Authority (Sri Lanka); Mary Moonan, Programme Coordinator ChildLine (Trinidad and Tobago).
• Parallel Session 4: Networking with partners to strengthen child protection systems
check room signs
In this session participants will explore opportunities to network with partners at regional and international level to strengthen child protection systems.
Chair: Agnes Akosua Aidoo, Vice-Chairperson and Rapporteur for the UN CRC Presenters:EamonnHanson,GlobalAdvocacyCoordinator,WarChild Holland (Holland); Divya Naidu, Save the Children South Africa regional office (South Africa); Agnès Kaboré Ouattara, Chairperson African Committee of Experts on the Rights and Welfare of the Child (ACERWC).
15.30 – 16.00 Report back in plenary “Strengthening Child Protection Systems”
Umboni room
16.15 – 17.45 CHI Marketplace (including refreshments) hotel restaurantThe marketplace session offers an interactive opportunity learn more about recent achievements and progress on a variety of CHI topics. There will be eight thematic ‘marketstalls’whichwillbevisitedinpre-arranged groups in a rotating fashion, allowing everyone equal time and full comprehension of each stall.Thestallsare:1. PSP (Principles, Standards and Practices) taskforce; 2. RAP (Research Advocacy Policy) Council; 3. New Technologies Advisory Council; 4. CHI Secretariat; 5. CHI Supervisory Board; 6.Child Impact Assessment taskforce; 7. CHI’s new website; 8. Open space for innovative ideas to benefit the network.
19.30 Civic Reception and Dinner, Durban City Hall More information about the exact departure time from the hotel and busses to City Hall will be available upon registration.
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Thursday 18 October 2012
8.30-9.15 Plenary for all participants – General Assembly Umboni roomRegional update and highlights from CHI’s five Regional Representatives.
9.30 – 11.00 Regional space for child helplines and partners (5 regions) – including Tea/Coffee break
Full and associate CHI members and partners are invited to the Regional Spaces to hear about and discuss developments in their regions since the last IC in Madrid, Spain two years ago, to discuss various current CHI matters and CHI’s 10th anniversary, and to nominate their regional representatives and taskforce members. (more information on page 66).
The Regional Spaces will take place in the following rooms:Africa check room signs Americas and Caribbean check room signs Asia Pacific check room signs Europe check room signs MENA check room signs
9.30 – 11.00 Parallel session for stakeholders & CHI Board - “Envisioning CHI’s future” (closed session).
11.30 – 13.00 General Assembly CHI Umboni roomAll participants are invited to join the General Assembly of child helplines. Only full CHI members are requested to contribute to items concerning CHI governance. Chaired by Jeroo Billimoria, Chair of the CHI Supervisory Board. (more information- pages 69-78).
* Note: The information presented in this programme is subject to change. Please be sure to check the latest agenda information, including times and room numbers, during the International Consultation itself.
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13.30 – 17.00 Site visits to Childline South Africa and referral partners (including packed lunches)
Childline South Africa has organised exciting site visits to the child helpline and referral partners in Durban. (more information on page 68).
This trip will also provide opportunities to see more of the city of Durban. Travel to and from the site visits will be arranged upon registration.
18.00 – 18.45 Side meeting for outgoing and incoming regional representatives, deputies and PSP taskforce representatives (closed session).
19.00 Networking Dinner – Sponsored by Techno Brain hotel restaurantThis networking dinner is generously hosted by Techno Brain and will take place in the hotel restaurant. More information about Techno Brain can be found in the appendixes.
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Friday 19 October 2012
8.00 – 9.00 Optional Demo – Case Management System check room signsOptional demo session open to all participants who are interested in an effective Case Management System (Techno Brain, Childline Kenya and Childline Zambia).
9.15 – 12.30 Open Space –including Tea/Coffee break check room signsParticipants set the stage by creating the agenda themselves with topics related to child helplines not covered in other IC sessions. This space provides for opportunities to network and share good practices with members and partners.
13.00 – 14.00 Lunch hotel restaurant
14.00 – 15.30 Parallel Sessions - including Tea/Coffee break
• Parallel Session 1: The role of child helplines in preventing child sexual abuse
check room signs
There has been an increase in the prevalence of child sexual abuse over the last couple of decades, often in settings considered to be safe for children such as schools, institutions, neighbourhoods and even in their homes. This session explores the roles child helplines play in the prevention of the sexual abuse of children.
Chairs: Jenny Coleman, Stop It Now! (USA) and Sumnima Tuladhar, CWIN (Nepal) Presenters:JulianaCunha,CoordinatorSafernet(Brazil);Lucyna Kicinska, Coordinator 116111 Helpline for Children and Youth (Poland); Irene Nyamu, Director Childline Kenya (Kenya).
• Parallel Session 2: Brand management check room signs
Child helplines aim to position themselves publicly to reach out to more children and sensitise the public about their services. This session will provide different examples
* Note: The information presented in this programme is subject to change. Please be sure to check the latest agenda information, including times and room numbers, during the International Consultation itself.
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and best practices of how CHI members are implementing their marketing activities and the impact of such activities on the operations of the child helpline.
Chair: Jolanda van Schaik, Head of Corporate Social Responsibility, KPMG (the Netherlands) Presenters:MartinHoughtonBrown,DirectorMissingPeopleUK (UK); Tahani al Majhad- Manager- Child Helpline Saudi Arabia (Saudi Arabia).
• Parallel Session 3: Reaching out to marginalized children and young people
check room signs
Research supports the claim that marginalised children are more vulnerable to abuse and are more likely to see their rights violated in breach of the spirit of the UN CRC. Direct links have also been drawn between marginalisation and prevalence of abuse and trafficking. This session explores ways in which child helplines can improve their strategies and services for the most marginalized children.
Chair: Barbara Prado, President Fundación ANAR (Perú) Presenters:WongPoaiHong,BoardMemberChildlineMalaysia(Malaysia); Nevin Öktem, Project Advisor Association for Solidarity with Freedom-Deprived Juvenile (Turkey); Anzaira Bondoc Roxas, Youth Peer Education Network (Philippines).
15.45 – 16.15 Reporting back in plenary Umboni room
16.15 – 16.45 Evaluation Umboni room
16.45 – 17.30 Official Closing ceremony Umboni roomAll delegates are invited to attend the closing ceremony of the Sixth CHI International Consultationofchildhelplineswhichwillinclude:
• PresentationofCHI“DurbanResolutions”• Presentation by Youth Consultation participants on the results of their parallel
conference and recommendations to child helplines.
Farewells and Departure of Delegates
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Keynote Speakers
Keynote Speakers for the Opening Ceremony:
Nenita La Rose, Executive Director Child Helpline InternationalNenita La Rose has been the Executive Director of Child Helpline International since January 2007. She has over 20 years experience successively as a legal advisor at an NGO in the Netherlands for refugees and asylum seekers and as an Amsterdam governmentofficialservingaspersonaladvisortothemayorofAmsterdam.Shehasbroad experience in managing projects in an international context as Director of the In-ternational Desk of the City of Amsterdam and acting as Ambassador for the city in the European Network for European Union Capitals. From 2001-2007, Nenita La Rose was Director of General Affairs and Public Services at the Amsterdam city district Southeast. Nenita La Rose was, among other positions, also a Board member of the National Bu-reau against Racism and of the Centre for Voluntary Work in Amsterdam, chair of the Music Centre in the Amsterdam district Southeast and Secretary of the Dutch Theatre Foundation Frascati.
His Worship the Mayor of Durban, Cllr James NxumaloEThekwini Mayor, Cllr James Nxumalo was born on a farm in New Hanover where both his parents worked as farm labourers. He started his education at Ingqaza Lower Primary School, walking some 10kms to get to school each day. Whilst at high school he got involved in politics and worked in the structures of the United Democratic Front (UDF) in the 1980s. In 1990, he joined the ANC Youth League, the ANC and the South African Communist Party. During that year he was employed as a labourer at a chicken factory & because the working conditions there were deplorable, he organised work-ers to join trade unions as well as the ANC and SACP. He is presently the provincial Chairmanof theSACP inKwaZulu-Natal.Heholds several educational certificates,including Local Government Development and Management, Project Management, ConflictResolution,AdvancedCertificateinPublicandDevelopmentManagementaswell as Executive Leadership Development. Mayor Nxumalo has vast experience in local government. He was elected Councillor and member of the Executive Committee of the then Outer West Local Council in 1996, reelected Councillor for the eThekwini Municipality in 2000 and became Speaker of the Municipality in 2005. Cllr Nxumalo was elected Mayor of eThekwini on 06 June 2011. He was recently elected Deputy Chairperson of SALGA KZN. He is SALGA’s Climate Change Champion and sits on the Inter-Ministerial Committee organising the COP 17 conference.
Premier Zweli Mkhize, Premier of Kwa Zulu Natal (tobeconfirmed)Premier Zweli Mkhize has been the Premier of KwaZulu-Natal Provincial since 6 May 2009. He is also a Leader of Government Business in KwaZulu-Natal; Chairperson of the African National Congress (ANC) in KwaZulu-Natal; Member of the ANC’s National Executive Committee (NEC); Chairperson of the ANC’s National Education and Health sub-committee;andwasChairperson:2010WorldCupPoliticalOversightCommittee.
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Keynote Speakers
Dr. Mkhize was the longest serving Provincial Health Member of the Executive Com-mittee (MEC) in the country. He served as MEC for Health in KwaZulu-Natal (1994 - 2004) and MEC for Finance and Economic Development (2005 - 2009). After doing his internship at Mc Cords Hospital in Durban in 1983 and working at Edendale Hospital in Pietermaritsburg in 1984, he went into exile in 1986 and continued with his medical practice in Swaziland and Zimbabwe. He returned to South Africa in 1991 and worked at Themba Hospital and started his private practice in Pietermaritsburg. He served as a member of the ANC’s National Health Secretariat (1991 and 1994). He co-founded the Regional Health Forum and became a member of the National Health Forum. Dr. Mkhize played a practical role in the process leading towards the establishment of a democratic government in this country. He also played an active role in the promotion of peace and stability in the KwaZulu-Natal.
Minister Lulama Xingwana, Ministry of Women, Children and People with Disabilities, South Africa (tobeconfirmed)Minister Lulu Xingwana has vast experience working in civil society structures, parlia-ment and government. From 1981, she was a member of the Federation of South Afri-can Women. She worked for a literacy organization, Learn and Teach, and later joined South African Council of Churches (SACC) as Director of Women Development Pro-gramme. From 1991-1994, she headed the Development Section of the ANC Women’s League and was also the Chairperson of Malibongwe Rural Development Project for women(1998-2000)ShewasaMemberofthefirstdemocraticParliamentandservedas the Chairperson of the Parliamentary Women Caucus from 1999-2004. She also chaired the Joint Monitoring Committee on Improvement of Quality of Life and Status of Women. From 2004-2006 she was Deputy Minister of Minerals and Energy where she encouraged women participation in these sectors through Women in Energy in South Africa (Woesa) and Women in Mining (SAWIMA). From 2006-2009 she was the Minister of Agriculture and Land Affairs and spearheaded the establishment of Women in Agriculture and Rural Development (WARD). From 2009-2010 she was Minister of Arts and Culture where she highlighted the role of women in various forms of art and encouraged development and empowerment of women in this sector. In November 2010 she was appointed the Minister for Women, Children and People with Disabilities.
Minister Bathabile Olive Dlamini, Ministry of Social Development (tobeconfirmed)Minister Bathabile Olive Dlamini has been Minister of Social Development of the Re-public of South Africa since 01 November 2010 and is also a Member of the National Executive Committee of the African National Congress (ANC). She became an active member of the Idlangamabala Youth at Imbali’s St Marks Anglican Church as well as South African Student Congress. She also worked with various structures after the re-lease of Nelson Mandela including the Congress of South Africa Trade Unions, Youth
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Keynote Speakers
and various underground structures of the ANC. She became part of the interim lead-ership that was formed to build the ANC Women’s League structures in the Kwa-Zulu Natalregions(1991).ShewaselectedtothefirstRegionalExecutiveCommitteeoftheANCWL and worked for the Pietermaritzburg Cripples Care Association non-govern-mental organisation (NGO), that worked with the physically disabled in Pietermaritz-burg and brought about the change of name of the NGO (1991 - 1993). She also served as a member of the Imbali Rehabilitation Programme (1991 - 1993) and was deputy Secretary General of the ANCWL (1993). She served as a Member of Parliament and in Correctional Services and Social Development Portfolio Committees (1994 - 2004). She has been serving the ANC on a full time basis from 2005. She was one of the long-est serving Secretary-Generals of the ANCWL, serving from 1998-2008. She was also NEC of the ANC as well as the National Working Committee (2007) and was involved in the formation of the progressive Women’s Movement of South Africa (2007). She was the Deputy Minister of Social Development of the Republic of South Africa from 2009 to October of 2010.
Rev. Cupido David (Kiepie) Jaftha, Deputy Chair of Childline South AfricaRev. Cupido David (Kiepie) Jaftha trained as a pastor in the Reformed Churches of South Africa and still serves as pastor in the Heidedal congregation in Bloemfontein, capital city of the Free State Province. After leaving full time ministry, Kiepie acted as Free State Regional Manager in the National Department of Public Works and the Small Business Development Corporation, which later became Business Partners, as the Marketing Manager for the Free State and Northern Cape and later for Gauteng, North WestandLimpopoProvinces.In1999KiepiewasappointedtheChiefDirector:Re-source Management at the University of the Free State (UFS). In 2001 he spearheaded the establishment of the Chief Directorate Community Service at the same university. He was also involved in the founding of NatCemf which later became SAHECEF (South African Higher Education Community Engagement Forum). In November 2011 he was awarded the SAHECEF 2011 Excellence Award In Community Engagement. Amongst others Kiepie serves as Vice-Chairperson, and currently as acting Chairperson on the National Board of Childline South Africa (CLSA), Chairperson of the Africa Board of Di-rectors of the International Institute for Development and Ethics (IIDE - A), Chairperson of the Board of Trustees of the Towers of Hope Leadership Foundation, Chairperson of the Board of Governors of Child Welfare Bloemfontein and Childline Free State, Direc-tor and Vice-Chairperson of the OFM, a regional radio station and publicity company intheFreeStateProvince.CurrentlyheisanAffiliatedResearcherattheCentreforDevelopment Support of the UFS.
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Keynote Speakers for the Thematic Plenary Session:
Jeroo Billimoria, Chair Supervisory Board CHIJeroo Billimoria is the Founder and Managing Director of Child and Youth Finance International. Jeroo is considered among the world’s leading social entrepreneurs and is now working on her ninth entrepreneurial venture. She is a Skoll awardee, and an Ashoka and Schwab Fellow. Among her organizations are Childline India and Child Helpline International which have facilitated a global movement for protection of chil-dren and youth and is active in more than 181 countries – having responded to over 160millioncalls.Herpreviousorganization,Aflatoun,hasbeenrecognizedamongtheworld’stop50NGOs.Inaspaceofthreeshortyears,Aflatounsucceededinworkingwithglobalpartnerstoprovidesocialandfinancialeducationtoover1millionchildrenin 84 countries. Jeroo is now heading CYFI for building a ChildFinance movement toensurefinancialinclusionandChildFinanceEducationfor100millionchildrenandyouth in 100 countries by 2015.
Agnès Kaboré Ouattara, Chairperson African Committee of Experts on the Rights and Welfare of the Child (ACERWC) Mme Agnès Kaboré is the current Chairperson of the African Committee of Experts on the Rights and Welfare of the Child (ACERWC). Mme Kaboré is a socio-economist who has held a number of senior positions relating to children’s issues within the Burkina Faso civil service. She is presently the Director General for Child and Youth Protection in the Ministry for Social Action and National Solidarity. Furthermore, she has exten-sive civil society experience, having been, for example, Deputy Secretary General of the Burkina Faso Association for Family Wellbeing and a member of the Board of the Red Cross in Burkina Faso since 2005. She has also worked with GTZ as an advisor on cross-cutting themes such as mainstreaming HIV/AIDS and combating child labour in the agricultural sector. She has worked as an international consultant on situation analysis and developing strategies and policies for the protection of children.
Anzaira Bondoc Roxas, Youth Peer Education Network (Y-PEER)Anzaira Bondoc Roxas, 26 years old, is a Registered Nurse-Midwife in the Philippines and represents Youth Peer Education Network (Y-PEER). Y-PEER is a ground break-ing and comprehensive youth-to-youth initiative pioneered by UNFPA. Y-PEER is a networkofmore than500non-profitorganizationsandgovernmental institutions; itsmembership includes thousands of young people who work in the many areas sur-rounding adolescent sexual and reproductive health and rights. Anzaira Bondoc Roxas joined Y-PEER in 2009 as a representative of Family Planning Organization of the Phil-ippines (FPOP), a member association of International Planned Parenthood Federa-tion (IPPF). She was involved in FPOP as one of the Adolescent Reproductive Health advocate since 2002. She became the Focal Point In-Charge of Y-PEER Philippines in 2010 and provides capacity building on SRHR and HIV and AIDS to young people.
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She was also a Project Staff of Youth Friendly Services for Young People’ Sexuality in the Philippines (YES4YES). She spent two months in Northern Mindanao region where 30,000 people had been displaced. As the Y-PEER Network’s focal point in the Philip-pines, she worked relentlessly to mobilize youth who assisted in medical missions and helped distribute dignity kits for the humanitarian response. As a member of Y-PEER her passion is to strengthen the Peer Education approach as a vehicle to raise aware-ness and to empower by reaching behaviour change among those 10-24 years of age.
Jolanda van Schaik, Head Corporate Social Responsibility KPMG NetherlandsA Dutch national, Jolanda van Schaik is the Head of KPMG Corporate Social Respon-sibility and Chair of the KPMG Make it Happen Fund Foundation. She previously held various managerial positions in the Dutch health care system and was the Marketing Manager Public Sector Netherlands & EMA - Programme Manager Board of Manage-ment at KPMG Netherlands. She also serves on the Supervisory Client Board of the Amstelveen Hospital.
Video message ITU Secretary General Dr. Hamadoun TouréDr Hamadoun I. Touré, Secretary-General of the International Telecommunication Un-ion (ITU) since January 2007, was re-elected for a second four-year term in October 2010. As Secretary-General, Dr Touré is committed to ITU’s mission of connecting the world, and to helping achieve the Millennium Development Goals through harnessing the unique potential of Information and Communication Technologies (ICTs). A long-standing champion of ICTs as a driver of social and economic development, Dr Touré previously served as Director of ITU’s Telecommunication Development Bureau (BDT) from 1998-2006. Dr Touré started his professional career in his native Mali in 1979. He built a solid career in the satellite industry, serving as managing engineer in Mali’s firstInternationalEarthStation.HejoinedIntelsat’sAssistanceandDevelopmentPro-gramme in 1985. He was appointed Intelsat’s Group Director for Africa and the Middle East in 1994, earning a reputation as an energetic leader through his commitment to various regional connectivity projects such as RASCOM. In 1996 he joined ICO Global Communications as African Regional General Manager, spearheading the companies’ activities across the African region. A national of Mali, Dr Touré holds a Masters Degree in Electrical Engineering from the Technical Institute of Electronics and Telecommunica-tions of Leningrad, and a PhD from the University of Electronics, Telecommunications and Informatics of Moscow. He is married with four children and two grandchildren, and isproficientinfourofficialITUlanguages:English,French,RussianandSpanish.
Susan Bissell (Head of Child Protection Unit UNICEF)In 2009, Susan Lynn Bissell was appointed to her current position in New York, heading all of UNICEF’s Child Protection work. She oversees a team of professionals guiding effortsforchildrenaffectedbyarmedconflict,childprotectionsystemsstrengthening
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to prevent and respond to all forms of violence against children, and a range of other matters. UNICEF is active in child protection in 170 countries, and the New York team offers leadership, strategic vision, and technical support. Susan Bissell first servedUNICEF in 1987, in New York, in what was then called the Division of Information and Public Affairs. She was honoured to accept on behalf of her UNICEF Child Protection colleagues around the world.
Agnes Akosua Aidoo, Vice- Chairperson and Rapporteur for the UN Committee on the Rights of the ChildAgnes Akosua Aidoo is a national of Ghana and has been a member of the UN Com-mittee on the Rights of the Child since March 2007. She has served as a Vice-Chairper-son (2007-2011) and Rapporteur of the Committee from March 2012 to date. A strong advocate on children’s rights and women’s rights, Dr. Aidoo’s work experience covers over 30 years and has spanned numerous countries in Africa, Middle East, North and South America, China and South Asia. For 21 years (1978-1999) she worked as a gen-der and social policy adviser in the UN Economic Commission for Africa (ECA) and as a global adviser on gender at the UNICEF Headquarters and UNICEF Representative to Tanzania. She has undertaken policy research and analysis, publications, advocacy, strategy formulation, programme development and management as well as advisory services to numerous governments on issues of women’s and children’s rights from early childhood, child poverty, child protection, social policy, women’s empowerment, vulnerability and exclusion with special focus on the girl child. Prior to UN service, Dr. Aidoo had a career as a university lecturer and assistant professor for 10 years at the University of Cape Coast in Ghana and University of California at Los Angeles (UCLA) in the USA. She is a Member of the International Board of Trustees and Chair of the Ad-ministrative Council of the African Child Policy Forum, Member of the Advisory Board of the Institute of African Studies, University of Ghana, and Member of the Board of Trustees of the National Partnership for Children’s Trust, Ghana.
Dumisile Nala, Executive Director Childline South AfricaDumisile Nala graduated from the University of KwaZulu Natal in Social Work, after which she worked for Childline KwaZulu Natal for a period of 4 years. She started as a Social Worker and when she left the organisation, she was the Assistant Director. She then relocated to the United Kingdom where she worked and lived for a period of 8 years. During this period, she gained extensive knowledge on child protection, child mental health, foster care, and adoption. In 2008 she moved back to South Africa and workedforChildlineNationalOfficeastheAssistantNationalDirector.InMay2009shebecametheChiefExecutiveOfficerofChildlineSouthAfrica.
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Parallel Sessions - OverviewIn order to facilitate translations during the parallel sessions, you will be asked upon registration at the hotel to indicate which two (2) sessions you will be attending – one (1) parallel session on Wednesday 17 October, and one (1) on Friday 19 October. Please have a look bellow at the sessions for each day and choose which session you wish to attend for each block. Please note the languages available for each session whenmakingyourchoices.Registrationfortheparallelsessionswillbedoneonafirstcomefirstservedbasis.Ifyoursession(s)ofchoiceisfull,youwillbekindlyrequestedto choose an alternative session(s) to attend.
Wednesday 17 October 2012 – Parallel Sessions
14.00 – 15.30 Parallel sessions
“10 Years of Strengthening Child Protection Systems”
IC participants are invited to a series of exciting sessions during which child helpline representatives and partners will share their knowledge and experiences on various aspects of strengthening child protection systems and the role of child helplines therein.
• Parallel Session 1: Strengthening weak child protection systems
Languages:English,Spanish;Translation to: Arabic, English, Spanish
room: check signs
In this session participants will review current efforts and experiences to build stronger child protection systems in countries where those systems are relatively weak.
Chair: Susan Bissell, Chief of Child Protection, Programme Division, UNICEF Presenters:ZiaAhmedAwan,PresidentMadadgaarHelpline(Pakistan); Tobias Chinake, Deputy Director of the Ministry of Labour and Social Services and Justine Passaportis, Director Childline Zimbabwe (Zimbabwe); Sara Oviedo Fierro, former Director of the Consejo Nacional de la Niñez y Adolescencia and Candidate for Ecuador to the UN Committee on the Rights of the Child (Ecuador).
• Parallel Session 2: Strengthening well-developed child protection systems
Languages:English;Translation to: Arabic, French
room: check signs
In this session participants will review current efforts and experiences to build stronger child protection systems in countries where those systems are already well developed.
Chair: Sheila Donovan, Head of International Relations ANAR Spain (Spain)
Presenters:PeterLiver,NSPCC(UK);GlendaSchnell,Youthline (New Zealand); Alisa Simon Kids Help Phone (Canada).
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• Parallel Session 3: Improving referral mechanisms and case management
Languages:English;Translation to: French, Spanish
room: check signs
In this session participants will review the role of child helplines as access point to child protection systems with a special focus on improving referral mechanisms and case management.
Chair: Joan van Niekerk, Manager Training and Advocacy, Childline South Africa (South Africa) Presenters:CatalinaFlorea,ExecutiveDirectorAsociatiaTelefonul Copilului (Romania); Ganga Iddamalgoda, Project Manager National Child Protection Authority (Sri Lanka); Mary Moonan, Programme Coordinator ChildLine (Trinidad and Tobago).
• Parallel Session 4: Networking with partners to strengthen child protection systems
Languages:English;Translation to: French, Spanish
room: check signs
In this session participants will explore opportunities to network with partners at regional and international level to strengthen child protection systems.
Chair: Agnes Akosua Aidoo, Vice-Chairperson and Rapporteur for the UN CRC Presenters:EamonnHanson,GlobalAdvocacyCoordinator,WarChild Holland (Holland); Divya Naidu, Save the Children South Africa regional office (South Africa); Agnès Kaboré Ouattara, Chairperson African Committee of Experts on the Rights and Welfare of the Child (ACERWC).
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There has been an increase in the prevalence of child sexual abuse over the last couple of decades, often in settings considered to be safe for children such as schools, institutions, neighbourhoods and even in their homes. This session explores the roles child helplines play in the prevention of the sexual abuse of children.
Chairs: Jenny Coleman, Stop It Now! (USA) and Sumnima Tuladhar, CWIN (Nepal) Presenters:JulianaCunha,CoordinatorSafernet(Brazil);Lucyna Kicinska, Coordinator 116111 Helpline for Children and Youth (Poland); Irene Nyamu, Director Childline Kenya (Kenya).
• Parallel Session 2: Brand management
Languages:English;Translation to: Arabic, Spanish
room: check signs
Child helplines aim to position themselves publicly to reach out to more children and sensitise the public about their services. This session will provide different examples and best practices of how CHI members are implementing their marketing activities and the impact of such activities on the operations of the child helpline.
Chair: Jolanda van Schaik, Head of Corporate Social Responsibility, KPMG (the Netherlands) Presenters:MartinHoughtonBrown,DirectorMissingPeopleUK (UK); Tahani al Majhad, Manager, Child Helpline Saudi Arabia (Saudi Arabia).
• Parallel Session 3: Reaching out to marginalized children and young people
Languages:English;Translation to: Arabic, French
room: check signs
Research supports the claim that marginalised children are more vulnerable to abuse and are more likely to see their rights violated in breach of the spirit of the UN CRC. Direct links have also been drawn between marginalisation and prevalence of abuse and trafficking. This session explores ways in which child helplines can improve their strategies and services for the most marginalized children.
Chair: Barbara Prado, President Fundación ANAR (Peru) Presenters:WongPoaiHong,BoardMemberChildlineMalaysia(Malaysia); Nevin Öktem, Project Advisor Association for Solidarity with Freedom-Deprived Juvenile (Turkey); Anzaira Bondoc Roxas, Youth Peer Education Network (Philippines).
Friday 19 October 2012 – Parallel Sessions
14.00 – 15.30 Parallel Sessions - including Tea/Coffee break
• Parallel Session 1: The role of child helplines in preventing child sexual abuse
Languages:English;Translation to: French, Spanish
room: check signs
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The Marketplace
The marketplace session offers an interactive opportunity to learn more about recent achievements and progress on a variety of CHI topics. There will be eight (8) thematic ‘market stalls’ set up in the hotel restaurant area. Delegates will visit each stall in a rotating fashion in pre-arranged groups, allowing everyone equal time and full compre-hension of each stall.
Objective:
Themarketplaceaimsto:• Facilitate knowledge sharing in an interactive and innovative way;• Provide an opportunity to members and partners to openly and critically look at ideas,
projects or issues that are important for the global network of child helplines;• Foster constructive dialogue on any relevant discussion to be taken forward to other
formal and informal settings during the rest of the International Consultation.
The market stalls:
1. PSP (Principles, Standards and Practices) taskforceAt this Market Stall, the Principles, Standards and Practices (PSP) Taskforce will in-troduce its Taskforce Members and the Principles and Standards Assessment (PSA) tool to new members and partner organisations. They will provide an overview of the work undertaken by the PSP Taskforce during the 2010 – 2012 period, including key findingsfromthe2012PSAReport.AdiscussionwillbefacilitatedregardingthePSAtool, its current use by CHI and member organisations and brainstorm on ways to strengthen its value. This space will offer opportunities to participants to share their vision on the Taskforce’s future.
2. Open Space for Innovative IdeasThis“marketstall”willallowtheparticipantstopresentideas,comments,orthoughtsaboutanytopictheyseerelevanttobenefitCHI’snetwork.Itisaspaceformembersand partners to bring up issues that are important for CHI but are not mentioned throughout the programme of the IC. The suggested ideas and topics will be com-piled and analysed at the Secretariat level after the IC.
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3. RAP (Research, Advocacy and Policy) Advisory CouncilIn 2011 Child Helpline International set up the Research, Advocacy and Policy Advi-sory (RAP) Council to support the mining and use of data for evidence-based advo-cacy. Comprising academics, researchers, child helplines and partner organisations, the RAP Council has eight members. The council made several recommendations on theuseofdata foradvocacy,academic researchandalso thesimplificationofData Questionnaire sent out annually for collecting data from members. Based on the recommendationsoftheRAPCouncilCHIhasalreadymodifiedtheDataQuestion-naire.Briefingpaperswerepublishedonthematicissuesin2011and2012andCHIincreaseditsengagementwithinternationalandregionalbodiestoinfluencepolicybased on the data. Currently CHI is moving ahead with the implementation of the recommendations.
4. New Technologies Advisory CouncilAtthefifthInternationalConsultationforchildhelplinesinOctober2010inSpain,theGeneral Assembly requested the CHI secretariat to establish an Advisory Council on New Communication Technologies, providing strategic advice on how the network should best position itself in order to stay relevant for child helplines in the years to come. The New Technologies Advisory Council, established in 2011, consists of 5 child helplines, representation from the International Telecommunications Union (ITU), Techno Brain Ltd. (one of Africa’s leading custom software application provid-ers) and an independent Telecoms and New Media Consultant. The group, meet-ing for thesecond time inSouthAfrica,will introduce their threemainprojects:astock-take of existing new technologies in the network; advocacy strategy with the telecommunication sector (Group of Friends of CHI; regional harmonisation; online protection; apps for child helplines...) and medium and long term Trend Watching, relevant to child helplines.
5. CHI secretariatParticipants will receive an update from the CHI Secretariat on key achievements and challenges faced in 2012; information will be shared on how the Secretariat supports the creation and strengthening of national free-of-costs child helplines worldwide, and how it is using annual child helpline data to highlight gaps in child protection systems and advocate with strategic partners for the rights of children. Also, CHI is constantly working with the telecommunications sector to ensure free-of-costs ac-cess to child helplines for children everywhere. Lastly, participants will be updated on human resources, fundraising and the 2013 budget.
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The Marketplace
6. CHI Supervisory BoardCHI is a bottom-up organization, founded in 2003 by a group of independent child helplines. As a network, CHI liaises with policy makers, the private sector and child development agencies on the one hand and the member helplines on the other. CHI’s bottom-up approach gives the opportunity to its member child helplines to nominate regional representatives to serve in two years term in CHI’ Supervisory Board. As Secretary of the Supervisory Council, Kees Peijster will clarify any pressing issue on statutory matters of CHI as a Dutch foundation, such as the nomination process of new regional representatives, deputies and task force members.
7. Launch of CHI’s new websiteIn this session, CHI unveils its new, upgraded website. CHI has grown over the last several years, moving from consolidation to being a well-established and substantial network of child helplines around the world. CHI needs a website worthy of the tasks now at hand – a website with improved functionality for advocacy, better interactivity and sharing options for members and partners, integration of online social media and acleareroverviewandreflectionoftheaccomplishmentsofthenetwork.Abriefintro-duction to the new site will be given, with particular emphasis on the new interactive Members’ Area and upgraded features for sharing projects and accomplishments. The new website will be fully launched in early November 2012.
8. Child Impact Assessment Advisory CouncilChild Helpline International’s mission and a child helpline’s core business is to re-spond to children in need of care and protection, and voice their concerns to policy and decision-makers. However, measuring the impact we actually have on the chil-dren and young people we serve, is a challenging task. At the Child Impact Assess-ment (CIA) Market Stall we will present CHI’s newly released CIA Manual, providing a starting point for child helplines to develop a strategy and accompanying tools to assess the impact of their service. In addition we will discuss the start of the CIA Advisory Council, which is envisioned to form a guiding platform consisting of mem-ber child helplines with expertise in Monitoring & Evaluation, where child helplines around the world can seek support, learn from each other and share experiences and best practices. More information can be found in the appendixes.
Delegates will visit each stall in a rotating fashion in pre-arranged groups, allowing everyone equal time and full comprehension of each stall. More information about your pre-assigned group will be available when you sign-in upon your arrival.
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The Regional Spaces
Time: Thursday18October2012,9:30-11:00
Location: Room allocations for the Regional Spaces will be announced in ple- nary in the morning. Please also check the room signs for more info- rmation.
Full and associate CHI members and partners are invited to the Regional Spaces to hear about and discuss developments in their regions since the last IC in Madrid, Spain two years ago. They will discuss various current CHI matters and CHI’s 10th anniver-sary. Full members will be invited to nominate regional representatives, deputy regional representatives and PSP taskforce representatives.
RegionalupdatesandhighlightswillbepresentedinthegeneralplenarybyCHI’sfiveRegional Representatives prior to breaking up into Regional Spaces.
General agenda items to be discussed in the Regional Spaces:
• CHI’s10thanniversary:datapublicationsandpolicydialogues;2013RegionalCon-sultations (venue, possible donors,…)
• Updateonparallelenvisioningexercisewithstakeholders:“CHI2015+”
• Reformulation of Objective 2 of the 2011-2015 Strategy
• Membership fee from 100 to 125 euro
• Child Impact Assessment advisory council (interested helplines can volunteer to join – more information in the appendixes)
• Nomination of regional representatives, deputy regional representatives and PSP taskforce representatives(full members only are requested to give their input into the nomination process. Associate members and partners are welcome to observe)
• Discussionofregion-specificissues
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Time: Friday19October2012,9:00-12:30
Topic: AnytopicrelatedtotheICtheme“StrengtheningChildProtectionSy- stems”,notalreadycoveredintheagenda.
The“OpenSpace”representsaself-organisingprocesswhereparticipantsconstructtheagendaduringthemeetingitself.OpenSpacesessionsservetwomainpurposes:
1. To give an opportunity to incorporate issues that are not already covered by the IC agenda.
2. Ideal for international meetings to help participants become familiar with one an-other.
Open Space meetings have a single facilitator who initiates and concludes the meeting andleadstheagendafindingexercise.
Process:
1. At the beginning of the Open Space, participants will be invited to suggest topics (related to the IC theme and not already covered in other sessions) which they would like to discuss throughout the session.
2. Thefacilitatorgathersthesuggestionsonaflipchartwhichwilleventuallybecomethe agenda of the Open Space session.
3. All participants will be asked to indicate their interest to attend one session or an-other through a show of hands.
4. The groups gather to discuss the topic; a rapporteur shares the session’s highlights back into the plenum.
Please have a look at the Full Programme sent to you via email and in this information packet (on pages 44-53) to see which topics are already covered and which, if any, topics related to ‘Strengthening Child Protection Systems’ you would like to put up for inclusion in the Open Space session.
The Open Space Session
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Childline South Africa has organised a great afternoon programme to visit the KwaZulu-Natal (KZN) child helpline centre and two of their referral partners in Durban. This trip will also provide opportunities to see more of the city of Durban. Travel to and from the sitevisitswillbearrangeduponregistration.Thesitesare:
• Childline KwaZulu-Natal (KZN)ChildlineKwaZulu-NatalwasthefirstChildlinecallcentretobeestablishedinSouthAfrica. The helpline was established by the South African Society for the Prevention of Child Abuse and Neglect and the Paediatric Department of Addington Children’s Hospital (subsequently closed), after staff realised that many children who presented with abuse injuries had no recourse to assistance as the abuse was occurring in their own homes. The service was opened on the 6th June 1986. The service has grown and developed over the past 26 years – and received 390,000 calls in 2011, runs therapy clinics in 10 locations for abused and traumatised children and their families, offers court support to child witnesses, and runs life skills, child protection and educa-tion programmes in schools and communities, offers parenting programmes, training programmes for professionals working in child protection and networking services. The site visit is to the main centre of Childline KZN, from which the call centre operates, as well as one of the therapy units and which is also the main operations hub.
• The Kwa Muhle MuseumThe museum is situated in a historic building near the centre of Durban City. The build-ingwasoriginallytheofficesofthe“NativeAdministrationDepartment”,acentralcoginthe machinery of apartheid and the centre of Durban’s harsh system of labour control. Itisafittingironythatthemuseumnowdisplaysreconstructionsoftheoppressiveenvi-ronments experienced by the black population of South Africa under apartheid, offering a window into the harsh realities of the period.
• The Durban Magistrates CourtThis building was originally built to accommodate the Durban Magistrates Courts dur-ing the apartheid era and designed in such a way that a complete separation of race groups was possible as people came to court. There were separate entrances, sepa-rate lifts, separate passages, and the courtrooms were even divided down the middle so that black and white people did not sit together. Today this structure enables us to offer protection to children arriving at court as witnesses from contact with and intimi-dation from those who may have abused them. The site visit will include the special sexual offences court which enables children to testify in a separate room to the court-room itself, with the assistance of the intermediary. The site visit will include a tour of the court and information from the Senior Public Prosecutor on the functioning of the Court and inter-sector management of child abuse.
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General assembly
• General Assembly Information & Agenda• Nomination Process and Role Descriptions
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General Assembly Information & Agenda
Time: Thursday 18 October 2012 11.30-13.00, Durban
Chair: Jeroo Billimoria, Chairperson Supervi-sory Board CHI
TheCHIFoundationhasaffiliatedorgan-isations (full members), which together form an Assembly of Child Helplines.
The General Assembly of Child Hel-plines comes together every two years, or whenever a resolution of such a meet-
ing is necessary or if this is considered desirable by the Management Board or by one or more member child helplines.
Each affiliated organisation (full mem-ber) has the right to cast one vote in the Assembly of Child Helplines.
The Assembly of Child Helplines nomi-nates the Regional Representative as member of the Supervisory Board and also the Deputy Regional Representa-tive.
General Assembly Agenda:
1. Mid-term review of CHI’s strategic plan 2011-2015.Time: 5 min.Preparation: Discussed at Regional spaces
Decision/Action Requested:The General Assembly to approve the Management Board proposal to reformulate Goal2ofCHI’sStrategicPlan2011-2015Into:
“Workwiththecommunicationssectortoensurethatchildrencanaccesschildhelplines,throughtheirpreferredmeansofcommunication,whetherusingtraditionalorcontemporarytechnologies”
Background information:Over the last 20 years, the communications sector has evolved from predominantly a provider of telephone services into a diverse, competitive, and interconnected in-dustry.Thisdevelopmenthashadasignificantimpactonmanychildreninregardsto their communication habits and their expectations towards attractive support ser-vices for them. The picture is complex and changing, with different technologies, dif-ferent age groups, different young people, in different parts of the world, with differ-ent technological infrastructure and accessibility. Therefore CHI needs to be able to provide relevant services to its membership in settings where newer communication technologies become more and more pertinent, as well as in the more conventional settingswherefixedandmobilephonesaretheonlywaytoconnect.
In order to address both, the traditional demands and the new and ever changing challenges child helplines face nowadays, the CHI Management Board proposes to changetheformulationofitcurrentstrategicobjective2asfollows:
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“Workwiththecommunicationssectortoensurethatchildrencanaccesschildhelplines,throughtheirpreferredmeansofcommunication,whetherusingtraditionalorcontemporarytechnologies.”
2. Increasing the CHI Annual Membership Fee €100-€125 per year.Time: 5 min.Preparation: Discussed at Regional spaces
Decision/Action Requested:1. The General Assembly to approve the Management Board proposal to have an
increase in the annual membership fee from €100 to €125, effective as of 2013.2. The General Assembly to approve a systemised approach where full members
have the option to contribute more than the annual fee and/or offer to pay for the membership fee of another child helpline member, effective as of 2013.
Background information:Since 2004 CHI has charged an annual membership fee of €100.00 for all full mem-bers (one of three annual membership requirements along with submission of child helpline data and PSA).
At the International Consultation in 2010, a proposed increase from €100.00 to €125.00 was made at the General Assembly of Child Helplines. The proposal was withdrawn by the Management Board because the membership did not have enough time to discuss and prepare this.
Why does CHI charge a membership fee?As with many networks and membership organisations charging a membership fee is an important transaction in setting a value for services received by members. However, in CHI’s case the fee charged is symbolic. Payment of the fee by child helpline members is a sign (one of many) of commitment to CHI.
Why is the membership fee important to CHI?CHI raises funds from a variety of donors to cover the costs of serving its member child helplines. CHI also aims to accumulate modest reserve funds in order to sus-tain its operation in times of a funding crisis. CHI has a responsibility to maintain its services to its members.
Additional options• Some full member child helplines may wish to contribute more than the €125 per
annum on a voluntary basis. • Peer-peer support for child helpline members who struggle to pay their fee.
3. Highlights from brainstorm meeting “Envisioning CHI’s future”Time: 25 min.Preparation: The Envisioning exercise was organised between CHI’s sup- ervisory committee and CHI’s stakeholders
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Decision/Action Requested:• The General Assembly to take note of the feedback and the suggested direction
for CHI to follow, which will be used as input for the discussions at the Regional Consultations in 2013
• The General Assembly to approve a new element in CHI’s fundraising strategy forsustainability:theinvitationofnonchildhelplinemembers(corporatepartners,academics) as Friends of CHI
4. CHI’s 10th Anniversary: Action PlanTime: 15 min.Preparation: Discussed at Regional spaces
Decision/Action Requested:The General Assembly to take note of CHI’s 10th Anniversary Action Plan
Background information:CHI will celebrate its 10th anniversary in 2013 starting with the launch at the IC in Durban in 2012. This 10th anniversary presents an excellent opportunity for CHI to position itself as the only global network of independent organisations engaged in providing necessary care, support and protection to children and young people; Organisations that also serve as a repository of knowledge on the needs of children and young people.
The Management Board of CHI presents a plan of action for suggested activities in 2013.
5. Nomination Regional Representatives, Deputies and PSP Taskforce MembersTime: 25 min.Preparation: Discussed at Regional spaces
Decision/Action Requested:The General Assembly to approve the nominees presented.
Background information:• Nomination Regional Representatives to the Supervisory Board • Nomination Deputy Regional Representatives to the Supervisory Board• Nomination PSP task force members
6. AOB with the permission of the chairTime: 10 min.
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June 2012 Child Helpline International – Governance and Nomination of Regional and Taskforce Representatives Dear Child Helpline Members, Child Helpline International (CHI) has been a participatory network since its founding in 2003. Full members of CHI play an active role in determining much of the long-term strategic direction of CHI through the work done by and advice received from the Regional Representatives serving in the Supervisory Board and the various working groups and taskforces convened by CHI. At the upcoming Sixth International Consultation in Durban, once again, all full members of CHI will have the opportunity to contribute to the representation of child helpline members in CHI’s governance and the decision making process at the Supervisory Board and General Assembly of Child Helplines. To promote transparent and efficient nomination procedures during the International Consultation, the current Supervisory Board has approved a new nomination process for Regional Representatives and Taskforce Representatives ahead of the International Consultation meeting. The new nomination process is contained in this document and provides a step by step process of nomination. CHI’s legal constitution. In CHI’s legal constitution there are three bodies:
General Assembly of National Child Helplines. Supervisory Board with five Regional Representatives (nominated by the regions)
and three Supervisory Committee members. Management Board with an Executive Director and three Heads of Departments
(with day to day management responsibilities). In this legal framework the Supervisory Board and the Management Board may also jointly convene Advisory Councils. The Advisory Councils shall assist the Management Board and/or the Supervisory Board by providing advice based on their specific expertise. AtthemomentCHIhastwoAdvisoryCouncils:
1. The Research Advocacy and Policy (RAP) Advisory Council (academics within and beyond the network have been recruited).
2. The New Communication Technologies (NCT) Advisory Council (IT experts from within and beyond the network have been recruited).
Please note: The members of the Advisory Councils are recruited by The Management Board and not via nomination.
Nomination Process and Role Descriptions
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Nomination process for CHI’s representatives - Important Notes The nomination process will result in delegating the Regional Representatives to the Supervisory Board and /or to taskforces or working groups. You can nominate yourself or, if they agree, you can nominate someone from a fellow child helpline in your region. The current Regional Representatives and Principles and Standards and Practices (PSP) Taskforce can opt for a second term if they are eligible. Only full member child helplines can be nominated. Below we would like to share the process of making a decision on the nomination. Please remember that all work is conducted in English, therefore persons nominated for any position must be fluent in both written and spoken English. For the Americas and Caribbean and the MENA region it is preferable that the nominees also bilingual (Spanish/English and Arabic/English respectively). Additionally, it is strongly preferred that the Deputy for The Africa region is bilingual; French/English. If you are considering being nominated for Supervisory Board or PSP taskforce representation, please contact the current Supervisory Board and/or PSP Taskforce members of your region to find out about the expected workload and commitment. Nomination to Supervisory Board of CHI You can either nominate yourself or be nominatedas:
Regional Representative to the Supervisory Board or Deputy Regional Representative to the Supervisory Board.
Role of the Regional Representative: The role of Regional Representatives to the Supervisory Board is described in CHI’s statutes article 12.1: “The supervision of the policy of the Management Board and the general course of affairs in the Foundation shall be conducted by the Supervisory Board. It shall assist the Management Board by providing advice. In carrying out their duties the members of the Supervisory Board shall be guided by the interest of the Foundation and its organisation...” Role of the Deputy: The Deputy Regional Representative role was introduced in 2008 as a trial and has proven to be a strengthening factor in the governance of the network.
The Deputy Regional Representative has a supporting role to Regional Representative and the regional Programme Manager by facilitating regional advocacy activities.
The Deputy Regional Representative acts in place of and in case the Regional Representative to the Supervisory Board is not able to attend the meeting or leaves his/her own organisation.
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Requirements Regional Representative nominees and Deputy Regional Representative nominees must be:
A representative of a full member of CHI; with proven participation within the CHI network (attendance at consultations; completion of online data and PSA checklist and payment of annual membership fee).
Fluent in written and spoken English. For the Americas and Caribbean and the MENA region it is preferable that the nominees also bilingual (Spanish/English and Arabic/English respectively). Additionally, it is strongly preferred that the Deputy for The Africa region is bilingual; French/English.
Management or Board level position at the child helpline and knowledgeable about child helpline issues.
Well respected in their region. Ready, willing and able to perform the work of serving as Regional Representative
and Deputy (must have the time to travel). Experience in governance is a plus. While the individual is nominated, it is the child helplines in the regions that are
being represented. Therefore, all nominees presenting themselves in the final round at the IC need to have submitted to the CHI secretariat a written support declaration of their own child helpline Management and/or Board.
If you considering being a nominee, please discuss the workload and consequences with your child helpline Management and Board before your nomination takes place. Rules of nomination
Nominees for Regional Representative will serve for a period of two years with no more than four years in one capacity.
The starting point of this rule was April 2009, the start of CHI’s current governance
structure. The rule will be applied retro-actively. Themainrule: Maximum 6 years for 1 child helpline organisation from the same country to represent one of the 5 regions (nominations are organisation-related, not person-related). The adoption of a maximum of six years for any combination will ensure that the principles of the network are retained. After a ‘break’ of 2 years, members can become eligible again. Scheduletobefollowed:
2 years SB + 4 years TF = 6 years or
4 years SB + 2 years TF = 6 years or
4 years one TF + 2 years another TF = 6 years
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Steps to follow If you are eligible and you want to nominate yourself or nominate someone else, these are the steps to follow: 1 June – 1 August 2012 Open call for nomination – send an email to the Executive Director of CHI ([email protected]) with your name or the name of the person you want to nominate, the reason why and for which position. 1 August – 1 Sept. 2012 For the purpose of transparency, the Child Helpline members will be informed about the list of nominees of both the Regional Representative and the Deputy Regional Representative (and the taskforce see below). CHI’s Management Board reviews the nominations and makes a shortlist of eligible child helpline members per position per region according the criteria mentioned earlier. This will be done after having consulted the supervisory committee The pre-selected eligible nominees for both positions (Regional Representative and Deputy Regional Representative) are informed of their nomination after which the region will be informed. September 2012 The nominees present themselves via email to the respective region and those nominees opting for a second term should state their past activities for the region. 18 October 2012 At the IC Regional Space the pre-selected nominees present themselves in person after which the members nominate one per position by consensus. The General Assembly approves the nominations.
Nomination to the PSP Taskforce The Principles, Standards and Practices Taskforce (PSP Taskforce) reflects one of the core focuses of the CHI secretariat in outlining the membership process and the ongoing development of optimal standards for child helplines. The PSP Taskforce will continue for the next two years (2012-2014). Role of the PSP taskforce members
In the PSP Taskforce regional child helpline representation is required. The PSP Taskforce responds to the needs of the members. The PSP Taskforce members support the ongoing evolution of optimal standards in
all areas. Requirements
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RegionalnomineestothePSPTaskforcemustbe:
A representative of a full member of CHI; with proven participation within the CHI network (attendance at consultations; completion of online data and PSA checklist and payment of annual membership fee).
Fluent in written and spoken English. For the Americas and Caribbean and the MENA region it is preferable that the nominees also bilingual (Spanish/English and Arabic/English respectively). Additionally, it is strongly preferred that the Deputy for The Africa region is bilingual; French/English.
Highly knowledgeable of the given topic and child helpline operation. Ready, willing and able to perform the work of serving as PSP Taskforce member
(must have time to travel to meetings, to participate in relevant work as needed and agreed upon and communicate to the child helplines of their region).
While the individual is nominated, it is the child helplines in the regions that are being represented. Therefore, persons who are nominated should have the full support in writing of their own child helpline Management and/or Board.
If you do consider being nominated, please discuss the workload and consequences with your child helpline Management and Board before your nomination. Rules Regional Representative nominees will serve for a period of two years with no more than four years in one capacity. The starting point of this resignation rule is April 2009, the start of CHI’s new governance structure. The rule will be applied retro-actively. Themainrule: Maximum 6 years for 1 child helpline organisation from the same country to represent one of the 5 regions (nominations are organisation-related, not person-related). The adoption of a maximum of six years for any combination will ensure that the principles of the network are retained. After a ‘break’ of 2 years, members can become eligible again. Scheduletobefollowed:
2 years SB + 4 years TF = 6 years or
4 years SB + 2 years TF = 6 years or
4 years one TF + 2 years another TF = 6 years Steps to follow If you are eligible and you want to nominate yourself or nominate someone else, these are the steps to follow: 1 June – 1 August 2012
78
Open call for nomination – send an email to the Executive Director of CHI ([email protected]) with your name or the name of the person you want to nominate, the reason why and for which position. 1 August – 1 Sept. 2012 For the purpose of transparency, the Child Helpline members will be informed about the list of nominees for the PSP Taskforce. CHI’s Management Board reviews the nominations and makes a shortlist of eligible child helpline members per position per region according the criteria mentioned earlier. This will be done after having consulted the Supervisory Committee The pre-selected eligible nominees for the PSP Taskforce are informed of their nomination after which the region will be informed. September 2012 The nominees present themselves via email to the respective region and those nominees opting for a second term should state their past activities serving on the PSP Taskforce. 18 October 2012 At the IC Regional Space the pre-selected nominees present themselves in person after which the members nominate one person by consensus. The General Assembly approves the nominations.
If you have any queries, do not hesitate to contact me, [email protected]. Yours sincerely,
NENITA LA ROSE Executive Director CHILD HELPLINE INTERNATIONAL
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Annexes
• Childline South Africa Youth Consultation• About Techno Brain• Child Impact Assessment - Concept Note• Thank you!• Notation pages for your use...• Quick Reference Block Agenda
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Childline South Africa Youth ConsultationAs part of the International Consultation of Child Helplines, Childline South Africa will host a simultaneous Youth Consultation where 30 young people from around Kwa-Zulu Natal representing the children of South Africa will meet to discuss the same theme of“StrengtheningChildProtectionSystems”.This will ensure that children and young peo-ple’s voices are heard during this very impor-tant Consultation.
To reflect the cultural diversity of our coun-try, we have select children from different cultural groups. Furthermore, these young people represent different socioeconomic backgrounds including urban, rural and town-ship communities. This we believe will enrich the discussions that will take place amongst young people and give realistic experiences from different communities.
Young people will discuss and exploring the existing child protection systems, how it is keeping and making them feel /not feel safe in their communities. They will have the op-portunity to hear about child protection sys-tems from other countries through interac-tions with the international delegates. They will be in a position to generate recommenda-tions on how South Africa and Childhelpline in particular can improve on the existing Child Protections systems.
The Youth Consultation will take place at Gateway KZN Science Centre, which is in the same vicinity and walking distance from the GatewayHotelwherethe‘adult’InternationalConsultation will take place.
In preparing young people for the confer-ence, Childline met with the schools, parents and young people themselves to inform them about the conference and what we intended to achieve.
The young people will be exposed to a num-ber of documents to help them prepare for the conference.
Theseincluded:• The South African constitution • The United Nations Convention of the
Rights of the Child• The African Charter on the rights and wel-
fare of the African child• The Children’s Act (38 of 2005)
To enhance their knowledge and in prepara-tion for the consultation, young people will engage with their peers and neighbourhoods to ascertain their views on child protection systems in South Africa and access to ser-vices.
During the Consultation itself, young people will then share resources and information and discuss different aspects of the main theme with the view of coming up with rec-ommendations that will be presented to the main Consultation.
Post conferenceChildline South Africa has been thinking of establishing Junior Management Structures both at National and Provincial level (a Junior Management Committee already exists in our LimpopoOffice).Itisourhopethattheyoungpeople who are part of the Youth Consulta-tion will develop a keen interest and a better knowledge of the child helpline and that they would want to be part of the Junior Manage-ment Structure that will be established before the end of 2012.
Furthermore, these young people are expect-ed to share with the rest of their school the experiences they will have during the confer-ence so that their peers are also enriched.
We look forward to delegates from CHI’s In-ternational Consultation in Durban having the opportunity to interact with the youth of Kwa-Zulu Natal, and vice versa. We hope that the youth have lots of fun with us, and that they will also grow and become active citizens in their communities who are able to stand up for their rights.
Techno Brain BPO / ITES, an ISO 9001:2008 Certified business process outsourcing & IT enabled services division of Techno Brain, has various specifically tailored solutions for NGOs utilizing latest technologies and state‐of‐the‐art infrastructure.
Helpline Solution for NGOs to save Children & WomenTechno Brain BPO / ITES has developed an unique Helpline solution which can be used by NGOs across the globe to promote child & women rights & protection and help them to live in a safe & non‐threatening environment. Utilizing the customized Build, Operate and Transfer (BOT) model, Techno Brain BPO / ITES designs and implements this Helpline solution in various NGOs.
Techno Brain BPO / ITES has successfully implemented this Helpline solution at Childline Kenya, a National NGO in Kenya and also at Childline Zambia. This ICT upgrade has enabled Childline Kenya & Zambia to resolve approximately 80% of the cases and call drop rate was decreased to less than 1%.
This helpline solution can also be implemented across various public sector agencies like police, agriculture, education, immigration, tourism, public services, etc.
Increased Productivity
100 % Call Recordings
Benefits:
24 x 7 Support Facility
Efficient Case Assigning
Robust Report Tracking
Improved Service Delivery
Effective Data Analysis
BPO / ITES Case Studies For Healthcare Industry & NGOs
www.technobrainbpo.com
81
Techno Brain BPO / ITES, an ISO 9001:2008 Certified business process outsourcing & IT enabled services division of Techno Brain, has various specifically tailored solutions for NGOs utilizing latest technologies and state‐of‐the‐art infrastructure.
Helpline Solution for NGOs to save Children & WomenTechno Brain BPO / ITES has developed an unique Helpline solution which can be used by NGOs across the globe to promote child & women rights & protection and help them to live in a safe & non‐threatening environment. Utilizing the customized Build, Operate and Transfer (BOT) model, Techno Brain BPO / ITES designs and implements this Helpline solution in various NGOs.
Techno Brain BPO / ITES has successfully implemented this Helpline solution at Childline Kenya, a National NGO in Kenya and also at Childline Zambia. This ICT upgrade has enabled Childline Kenya & Zambia to resolve approximately 80% of the cases and call drop rate was decreased to less than 1%.
This helpline solution can also be implemented across various public sector agencies like police, agriculture, education, immigration, tourism, public services, etc.
Increased Productivity
100 % Call Recordings
Benefits:
24 x 7 Support Facility
Efficient Case Assigning
Robust Report Tracking
Improved Service Delivery
Effective Data Analysis
BPO / ITES Case Studies For Healthcare Industry & NGOs
www.technobrainbpo.com
82
Interactive Voice Response (IVR) Solution for Maternal HealthcareOn average, in Africa, there are 18 maternal deaths per 100 women during delivery. In Africa, antenatal ladies in both urban and especially neglected rural areas have low access to medical attention and informative services including emergency services. To address this grim issue, Techno Brain BPO / ITES has developed a completely automated Interactive Voice Response (IVR) based solution using mobile telephony technology to generate automated voice responses. This technology enables user to interact with a database via a touch‐tone telephone to acquire information from or enter data into the database.
Techno Brain BPO / ITES has successfully implemented IVR solution in an African healthcare institution to automatically call their patients (mostly pregnant women) regularly on their mobile & provide them accurate & up to date health related information through a recorded message. This IVR solution will enable maternal healthcare institutions to record information of around 90% pregnant women in a region, track their health progress periodically and help about 75% of maternal women to have a safe delivery.
APPLICATIONS
Maternal Health Care
Post Maternal Care
Help Line for Citizens
WHAT?
Reminds
Reports
Connects
Responds
WHY?Transfer Information
Creates Awareness
Saves Lives
ICT Enabled Health Care Solution
Benefits:
Automated Operations to make monthly calls and feed information to maternal women
Seamless interfacing with third‐party databases
Manage voice recording with ease
Ability to obtain real time and updated information to provide reliable service
Improve productivity with comprehensive reports
Nairobi, KenyaTel: +254 20 2364167 / 8, +1 347 227 6913 (USA)
Kampala, UgandaTel: +256 414 341 767
[email protected], www.technobrainbpo.com
GLOBAL PRESENCE
Ethiopia | Ghana | India | Kenya | Malawi | Mozambique | Rwanda | South AfricaSouth Sudan | Tanzania | UAE | Uganda | UK | USA | Zambia
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Interactive Voice Response (IVR) Solution for Maternal HealthcareOn average, in Africa, there are 18 maternal deaths per 100 women during delivery. In Africa, antenatal ladies in both urban and especially neglected rural areas have low access to medical attention and informative services including emergency services. To address this grim issue, Techno Brain BPO / ITES has developed a completely automated Interactive Voice Response (IVR) based solution using mobile telephony technology to generate automated voice responses. This technology enables user to interact with a database via a touch‐tone telephone to acquire information from or enter data into the database.
Techno Brain BPO / ITES has successfully implemented IVR solution in an African healthcare institution to automatically call their patients (mostly pregnant women) regularly on their mobile & provide them accurate & up to date health related information through a recorded message. This IVR solution will enable maternal healthcare institutions to record information of around 90% pregnant women in a region, track their health progress periodically and help about 75% of maternal women to have a safe delivery.
APPLICATIONS
Maternal Health Care
Post Maternal Care
Help Line for Citizens
WHAT?
Reminds
Reports
Connects
Responds
WHY?Transfer Information
Creates Awareness
Saves Lives
ICT Enabled Health Care Solution
Benefits:
Automated Operations to make monthly calls and feed information to maternal women
Seamless interfacing with third‐party databases
Manage voice recording with ease
Ability to obtain real time and updated information to provide reliable service
Improve productivity with comprehensive reports
Nairobi, KenyaTel: +254 20 2364167 / 8, +1 347 227 6913 (USA)
Kampala, UgandaTel: +256 414 341 767
[email protected], www.technobrainbpo.com
GLOBAL PRESENCE
Ethiopia | Ghana | India | Kenya | Malawi | Mozambique | Rwanda | South AfricaSouth Sudan | Tanzania | UAE | Uganda | UK | USA | Zambia
1
Child Impact Assessment Advisory Council - Concept Note
Background
Child Helpline International‟s mission and a child helpline‟s core business are
responding to children and young people in need of care and protection, and
voice their concerns to policy and decision-makers. However, measuring the
impact a child helpline actually has on the children and young people it serves, is
a challenging task.
With a Child Impact Assessment (CIA) exercise, we refer to “the analysis of
lasting changes - positive or negative, intended or not - in people‟s lives brought
about by a given activity of an ”. In this case, an analysis of how the activities of a
child helpline result in medium to longer term changes in the lives of the children
and young people they serve.
Throughout the years CHI‟s member child helplines expressed increasing interest
in the development of strategies and procedures to conduct a Child Impact
Assessment for their service, and requested guidance for starting this process. In
response CHI engaged the consultancy service of the Dutch Research Institute
TNO. In collaboration with 12 child helplines across the world, TNO identified a
„child impact assessment model‟ most suited for the work of child helplines.
This resulted in the development of the Child Impact Assessment Manual. The
Manual explains how the Outcomes Model works, describes essential Monitoring
and Evaluation (M&E) terms, and suggests steps for child helplines to undertake
their child impact assessment from start to finish. The Manual will be available on
the CHI website.
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2
The development of the Child Impact Assessment (CIA) Advisory Council
While the CIA Manual provides a valuable starting point, the need for a more
continuous structure was identified to guide child helplines in achieving a common
level of quality in conducting impact assessments and supporting the adaptation
of best practice models.
The aim of the CIA Advisory Council is to build on the existing expertise within
CHI‟s global network, and provide a platform where child helplines around the
world gain strength from working together and sharing their experiences,
practices and knowledge. The Child Impact Assessment Advisory Council will be
a guiding body, convened by CHI, supporting child helplines with the development
of a CIA strategy with accompanying procedures and tools.
One of the first tasks of the Child Impact Assessment Advisory Council will be the
development of the Terms of Reference detailing its roles and responsibility.
However, below we have listed some examples of activities the Advisory Council
is intended to undertake;
The CIA Manual is a starting point and working document. The CIA
Advisory Council will (continuously) review the Manual to ensure it
reflects current and relevant best practices. This review can be based on
the member‟s own experiences as well as practices brought to the
Advisory Council by other child helplines.
The CIA Advisory Council will communicate „best practices‟ and „lessons
learnt‟ to the CHI membership.
The Advisory Council provides technical support to child helplines
conducting an impact assessment.
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3
Ultimately, the CIA Advisory Council will work towards institutionalising
child impact assessments across CHI membership.
With the latter we refer to the adoption of a global approach building a concrete
and empirical evidence base demonstrating the impact child helplines have on
children and young people, and the role they play in national child protection
systems.
The Advisory Council Composition and Selection of its Members
The Advisory Council will comprise of 4 to 8 people with expertise and interest in
the process of a Child Impact Assessment, serving for a period of two years.
The CIA Advisory Council members are required to meet following criteria:
Have proven expertise in Child Impact Assessments and/or Monitoring &
Evaluation strategies, procedures and tools.
Be able to play a guiding role for other child helplines and share best
practices across the CHI network.
Work for a CHI member child helpline. It will be possible to invite
additional experts to the CIA advisory council in the future if CHI and the
CIA Advisory Council deem it necessary.
Possess a University degree in social sciences/ social work/ international
studies or another relevant area.
Speak English fluently
Be ready, willing and able to perform the work of serving as a CIA
Advisory Council member.
Have your organisation‟s Management and/or Board‟s full support for
joining the Advisory Council and allocating time.
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4
Member Responsibilities & benefits:
Be able to meet at least twice a year, at CHI Secretariat or via
teleconference meetings. The first meeting will take place early 2013.
Be available for ad hoc information requests made by the CHI Secretariat
as well as member child helplines.
This is a volunteer assignment and not a CHI staff position. Selected members
will hence not receive payment of any kind for their services, only travel costs will
bereimbursed.However,benefitsinclude:
Volunteering for an internationally recognised child protection
International recognition of your work
Building your professional portfolio
Opportunity to meet with experts from around the world
Selection process:
CHI will approach candidates whom we know to have the expertise we are
looking for. Parties interested in joining the CIA Advisory Council meeting above
requirements can also express interest by submitting a brief cover letter (one A4
page maximum) outlining your experience and knowledge of Monitoring &
Evaluation and Impact Assessments, together with your CV.
Expressions of Interest need to be submitted by Friday 16 November 2012, via
email to Manon Becher, CHI Monitoring & Evaluation Officer;
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Thank You!Childline South Africa and CHI would like to thank all those who made this important event possible, from our invaluable members and partners, to the staff and volunteers who worked tirelessly to attend to every detail, to our dedicated donors and sponsors. We would particularly like to give special mention to:
• Thankyoualsotovaluedpartners-suchasPlanRESA,PlanandUNICEFNationalOfficesand others - who have supported many child helpline members to participate in this IC.
• Mr. Eric Apelgren, Head of International & Governance Relations, EThekwini Municipality, for volunteering his time as Master of Ceremonies for this IC.
• Aspecial,heartfelt “thankyou!” toChildlineSouthAfricastaffandvolunteers,whogavesogenerously of their time and talents, to help make this International Consultation a reality for all of us.
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