Chief Officer’s ReportAGM 2014

Adapting to a changing environment

Our mission statement

• To provide high quality, innovative, community-based services related to education, training and work for people in the Chester, Ellesmere Port, and Neston areas who have, or are experiencing, mental health problems

The first considerations

1. Not losing sight of our core values2. Keeping our Service User needs and aspirations at the heart of our

work3. Maintaining our quality4. Responding to needs5. Staying in touch with the needs of commissioners6. Responding to new opportunities

Snapshot of clients - 31 March 2014

12

21

136

23

New referral Induction period Live Support

Meeting the challenge Reviewing - so far• Wood ‘n’ Gardens: -- Closed• The Youth Project: -- Streamlined, and more focused• The Garden Project: -- Offering more opportunities to beneficiaries• The main project: -- Streamlining courses, with a more in-depth review to

follow• Admin and Finance: -- Streamlined services. Better use of technology• Management: -- Roles re-evaluated. A new structure, creating a

new Deputy Chief Officer post; providing greater support for staff, and freeing CO to fulfil a more strategic role in the organisation

• The Board: -- Continued strengthening - New members. New sub-committees

The Staff Team

Chief OfficerAnne M Piercy

Cleaning Operative

Andrew

Deputy Chief OfficerSusan Sullivan

Admin OfficerApril Aspin

Finance OfficerJanice

Eastwood

Youth WorkerRachel Collier

Garden Project Worker

Lloyd English

Project Worker

Terri Roberts

Project WorkerWendy

Haywood

Client Achievements

Work placements; 91

Garden Project; 28

College courses; 41

In-house courses; 44

Permitted Earnings; 16Paid work; 4

Work placements Garden Project College courses In-house courses Permitted Earnings Paid work

What our clients say“CHAPTER is a great charity to help people who have a mental health problem. I would recommend them to anyone”

“They are always polite and friendly, and very considerate of the needs of the client”

“All the staff are very supportive and encouraging, with a professional and positive attitude” “Meetings are always constructive, and the advice given is sound” “Staff are always helpful. I could not work or interact socially without CHAPTER”

Investors in People.Our third successful review

“It was a pleasure to undertake this assessment, and CHAPTER should congratulate itself on how it’s striving to make so much impact on the lives of their clients; creating more positive outcomes and opportunities for their future lives”

“It is clearly evident that the staff were happy in their roles, and have a great passion and commitment to improving outcomes for those within their remit” “Governance, leadership and management were seen by the staff to have strengthened; through the reshaping of trustees into focused areas of responsibility, and the development of the DCO post”

“Line management responsibilities being split has led to greater clarity; focusing the monitoring, support, and guidance of the team, and creating synergy and cohesion”

In summary

• Stronger, going forward• Confident of quality • Up to the challenge

• Looking forward to the future