chinese tourists welcoming awards in beijing, 2008: presentation by travconsult – condensed
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TravConsult won the Gold Award for Service Quality and Human Resource Development at the 2008 Chinese Tourists Welcoming Awards in Beijing. This is a condensed version of the presentation made by Trevor Lee, Managing Director of TravConsult, at the Award Ceremony in Beijing.TRANSCRIPT
Specialists in
International Customer Service
&
Tourism Development
www.travconsult.com.au
“We help businesses
maximize their service quality
in order to increase sales
to their international customers!”
www.travconsult.com.au
Since 2005, TravConsult, has been actively and successfully educating Australian tourism suppliers and their Teams, at all levels, in all sectors, on how to:
better understand better interact with better look after & better sell to …
… leisure & business tourists from Mainland China.
TravConsult has worked with state tourism organizations, regional tourism organizations, inbound operators, hotels, casinos, airports, attractions, retailers, tour operators and many others.
TravConsult Workshops empower participants with the necessary cross-cultural skills and tourism-specific knowledge to provide a quality service experience and interaction for their important Chinese tourists.
www.travconsult.com.au
TravConsult was WINNER OF THE GOLD AWARDfor Service Quality and Human Resource Development
at the Chinese Tourists Welcoming Awards 2008 in Beijing!
TravConsult was presented with the inaugural China Outbound Tourism Quality Label in December 2008 at the World Travel Mart in London,
one the first organisations globally to be certified for their knowledge of the special needs and expectations of Chinese tourists.
Workshop Participants say…
“Everything was explained clearly and the session was fun.
Can now go home and practice;
can’t wait to say “Hi” to Chinese guests!”
-Madeleine-
www.travconsult.com.au
But now I understand clearly where they come from.”
-Ariesta-
“I just want to thank you…I believe before this Workshop I used
to judge our Chinese guests.
www.travconsult.com.au
“Everything that they taught us today was beneficial to our daily job.
-Chris-
I learned basic communication skills and how to welcome our Chinese
customers.”
-Dominique-www.travconsult.com.au
“Excellent workshop! Overview of Chinese culture and history made me
understand the Chinese peoples’ behaviour and expectations.
This will benefit us in our jobs, not only dealing with Chinese,
but all customers.”
-Shelley-www.travconsult.com.au
Bill Healey - Director of National Affairs, Australian Hotel Association
TravConsult’s Chinese Culture and Customer Service Training helps to
ensure this investment is not wasted.”
“Enticing Chinese visitors to come to Australia is a huge investment for all tourism suppliers and organisations.
www.travconsult.com.au
Vince King – General Manager, Conrad Jupiters Casino, Gold Coast, Australia
“Participants are enthused and excited about what they have learned and head
back to their workplace eager to serve and interact with our Chinese customers-
certainly a desirable outcome from the investment in the area.”
www.travconsult.com.au
Ian Cameron – Group Manager,
International Marketing, Tourism New South Wales
“Having co-ordinated and participated in several of their Workshops myself, I have gained pertinent cultural and business skills for interactions with Chinese business
partners.
At the same time, I have had fellow participants, who are senior tourism executives with an abundance of China experience themselves, comment to me that they wish they had learned of TravConsult’s Workshops earlier.”
www.travconsult.com.au
Specialists in
International Customer Service
&
Tourism Development
www.travconsult.com.au