chirita l.cristina

8/13/2019 Chirita l.cristina

1/5

CHIRITA L. CRISTINA

Personal Information

Address: Moldovei Street,No.86, Sc.1, Ap.14Bucharest, Bucharest Country, zip code 012756

Phone number: 0040 731 02 77 40

Email:[email protected]

Nationality: RomanianDate of Birth: April/03/1987

Gender: Female

Status: Single

Work Experience

Job Title: CUSTOMER SATISFACTION OFFICERGENERAL SERVICES,

QUALITY AND COMPLAINTS MANAGEMENT DEPARTMENT (10/2012-present)

Company: UNICREDIT CONSUMER FINANCING - UNICREDIT GROUP:

www.unicreditgroup.eu

Location: Bucharest, Romania

UniCredit is one of Europe's leading commercial bankwith strong roots in 20 European

countries, which is present in roughly 50 markets, includes more than 9,000 branches

and over 150,0001employees.

The Group operates in the following countries:Austria, Azerbaijan, Bosnia andHerzegovina, Bulgaria, Croatia, the Czech Republic, Estonia, Germany, Italy, Latvia,

Lithuania, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine and

Hungary.

Responsibilities:

Create and coordinate the strategy for implementing the key elements based onClient satisfaction (internal and external clients);
mailto:[email protected]:[email protected]:[email protected]://www.unicreditgroup.eu/http://www.unicreditgroup.eu/http://www.unicreditgroup.eu/mailto:[email protected]


2/5

Collaborate with the internal areas of UCFin in order to propose, initiate, develop andcoordinate projects, process and management techniques;

Collect, analyze, standardize and present the information to all the Company areasconcerning the key performance indicators and satisfaction of the client ( quality and

quantity );

Assure the communication of the action plans connected with the Quality andSatisfaction to all the involved areas;

In collaboration with the internal company areas coordinates and assure support forthe continued improvement of the process and procedures which have impact over the

clients company image;

Coordinate the evaluation of the client satisfaction program; Assure the communication of the results to all the departments and monitor theexecution of the action plans;

Transferring and analyzing data for the Internal Quality Report; Realizing the management summary for the Internal Quality Report Follow the Procedure for Online and Offline Printouts; Centralize all the proposals and organize all the process needed in order to modify orchange the printouts;

Administrating the Internal Web Page ; Monitor the booklets flow; Analyzing and interpreting surveys Customer Orientation and Satisfaction; Strongly sustain the POS and CAR (in parallel with DS) activities severe CostControl;

Job Title: CEO ASSISTANTGENERAL SERVICES, QUALITY AND

COMPLAINTS MANAGEMENT DEPARTMENT (05/2011-11/2012)

Company: UNICREDIT CONSUMER FINANCING PART OF UNICREDIT GROUP:

www.unicreditgroup.eu

Location :Bucharest, Romania

Responsibilities:
http://www.unicreditgroup.eu/http://www.unicreditgroup.eu/http://www.unicreditgroup.eu/


3/5

Promote the attitude oriented to the internal consumer of the Logistic department; Assuring the Reception activities according to the company politics; Administrate the business trips for the UCFin employees (make plane tickets reservation,

hotels rooms, train etc.);

Monitor and improve the services necessary to the company ( providing water, coffee,requisites);

Assuring the administrative support for all the companys departments Make appointments for the service, verbal processes and other evidences necessary for the

cars used by the company;

Administrate the relationship with the company from where is rented the head quarter ofthe company;

Administrate the headquarter budget; Indentify the logistic needs of the internal consumers; Offer complete information via telephone or e-mail to the persons wich call on the main

telephone line of the company;

Administrate the relationship with the operational leasing of the company- administrate theauto park;

Assure the administration of the internal and external delivery; Register the send/ received documents including the credit contracts; Assure support to the IT Director & Operations to answer the responsibilities of Logistic

Manager.

Job Title: TRANSLATOR AND FIRM ADMINISTRATOR -(01/2010-01/2011)

Company: CRYSELYTRAD SRL

Location :Bucharest, Romania

Responsibilities:

TRANSLATOR:

Converting written or spoken information from a source to a target language;


4/5

Converting between sign language and a spoken language;Accurately relaying style or tone so that meaning remains the same when translating orinterpreting from one language to another;

Adhering to strict deadlines when dealing with translating written material;

If doing translation, working on a computer to receive, compose and submit documents;

Protecting the confidentiality of material as required;

Referring to reference sources as needed to insure accuracy of translated works.

FIRM ADMINISTRATOR:

Coordinate a team of 7 employees; Research and recommend purchase lease or rental of necessary office equipment.

Negotiates contracts with vendors; Schedule and arranges all firm social events; Recruit and interview candidates for administrative and professional positions; Supervise the administrative staff, reviews performance; Administer all employee benefit programs. Recommends revisions to maintain a

competitive compensation and benefits package. Negotiates contacts with benefit

vendors to provide maximum benefits at lowest costs;

Direct new employee orientation program; Monitor personnel evaluation system; Act as backup to front desk personnel when they are either short- handed or on a tax

deadline day;

Develop and maintains control over purchase of equipment and supplies. Supervise office maintenance to achieve a neat, clean, professional appearance. Analyze space utilization and recommends revisions as needed; plans and directs office

moves and renovation.


5/5

Education and training

2009-2011 Master Degree in European Legal Terminology (English and French Language)University of Craiova, Romania

Thoroughgoing study in Legal Terminology

2006-2009 Faculty of LettersTranslation and Interpretation Section (English and French)University of Craiova, RomaniaStudy of Modern Languages from in literary and grammatical sectors

2003-2006 National College Independenta, Philology Profile

Calafat, RomaniaStudy of multiple subjects in both English and French languages.

Training and courses

- Induction Day UniCredit Consumer Financing.- Learning and developmentPersonal efficiency;- Learning and development- Solving problems;

Diplomas

-Translation License (English and French Language), authorized in translating official

documents.

-Master Degree Graduation Diploma, specialized in Law & Judicial Terms-University Graduation Diploma, expert level of English and French Language

(communication, economy, marketing, industry, medicine)

-High school Graduation Diploma (Philology sectionbilingual)

Skills and Competence

Excellent organizational and communication skills

Emphatic and active listener

Attention to details; focus on result

Computer literate, good understanding and using of Microsoft Office, Excel andPowerPoint

Advanced level of English, French

Very good team playerFlexible regarding working hours

Available to relocate or travel

Others

Driving license category B vehicle since 2009

References can be provided on request.

chirita l.cristina

Documents