christian s resume 2 nyny to bellagio

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Christian A. Cortes Cell: 702.743.1302 [email protected] Professional Summary Dedicated to being a hospitality agent; offering more than twenty years in the hospitality industry; as well as in-depth knowledge of front desk and food and beverage departments. I am a qualified front desk agent with more than ten years in fast-paced customer service and call center environments. I am personable and professional when under pressure. Adaptable and skilled in quickly processing hotel reservations and check-in and check-out procedures. Innovative problem solver and fast learner with advanced understanding of Opera Hotel Systems. Work History Guest Room Attendant, 05/2016 to present Bellagio Hotel & Casino – Las Vegas, NV Maintain the hotel rooms to the company’s standards To ensure the guests feel welcome and safe in a clean and comfortable environment To provide excellent customer service Front Desk Agent, 11/2015 to 03/2016 MGM Grand Detroit – Detroit, MI Greeted, registered, assigned rooms, and issued keys to guests of hotel with a smile Ensured superior guest experience by addressing guest concerns, demonstrating empathy, and resolving problems on the spot. Asked open-ended questions to assess guest’s needs. Made and confirmed reservations. Verified customers’ credit and established how the customer would pay for the accommodations. Computed bills, collected payments and made changes for guests. Processed fifteen reservations per eight hour shift on average. Front Desk Agent, 09/2005 to 11/ 2015 New York New York Hotel & Casino - Las Vegas, NV Greeted, registered, assigned rooms, and issued keys to guests of hotel with a smile Ensured superior guest experience by addressing guest concerns, demonstrating empathy, and resolving problems on the spot. Asked open-ended questions to assess guest’s needs.

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Page 1: christian s resume 2 nyny to bellagio

Christian A. CortesCell: 702.743.1302 [email protected]

Professional SummaryDedicated to being a hospitality agent; offering more than twenty years in the hospitality industry; as well as in-depth knowledge of front desk and food and beverage departments. I am a qualified front desk agent with more than ten years in fast-paced customer service and call center environments. I am personable and professional when under pressure. Adaptable and skilled in quickly processing hotel reservations and check-in and check-out procedures. Innovative problem solver and fast learner with advanced understanding of Opera Hotel Systems.

Work HistoryGuest Room Attendant, 05/2016 to presentBellagio Hotel & Casino – Las Vegas, NV

Maintain the hotel rooms to the company’s standards To ensure the guests feel welcome and safe in a clean and comfortable environment To provide excellent customer service

Front Desk Agent, 11/2015 to 03/2016MGM Grand Detroit – Detroit, MI

Greeted, registered, assigned rooms, and issued keys to guests of hotel with a smile Ensured superior guest experience by addressing guest concerns, demonstrating empathy, and resolving

problems on the spot. Asked open-ended questions to assess guest’s needs. Made and confirmed reservations. Verified customers’ credit and established how the customer would pay for the accommodations. Computed bills, collected payments and made changes for guests. Processed fifteen reservations per eight hour shift on average.

Front Desk Agent, 09/2005 to 11/ 2015New York New York Hotel & Casino - Las Vegas, NV

Greeted, registered, assigned rooms, and issued keys to guests of hotel with a smile Ensured superior guest experience by addressing guest concerns, demonstrating empathy, and resolving

problems on the spot. Asked open-ended questions to assess guest’s needs. Made and confirmed reservations. Verified customers’ credit and established how the customer would pay for the accommodations. Computed bills, collected payments and made changes for guests. Processed fifty reservations per eight hour shift on average.

EducationAssociate of Arts: Wine, n/aSanta Rosa Junior College – Santa Rosa, CA

AccomplishmentsParticipated in company- wide training video for MGM Resorts International