christopher a perez resume
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Christopher Perez23856 Chinook Place, Diamond Bar, CA 91765
Cell: (951) 496-8019Home: (909) 861-1575
Email: [email protected]
Career Objective: To begin a career playing an essential role for a company, where customer service is a main priority. Focusing on the team’s success through client relations and team building. Using my
skills and experience in customer service, sales and most important, my computer knowledge.EducationMount San Antonio College: Bachelor’s degree in Computer Engineering: Transfer date: Winter 2017Associate’s degree in Sociology: Expected graduation date: Spring 2016Work ExperienceBanker II - Wells Fargo 11/14 – Present
Promoted after achieving balanced business with customer satisfaction, reliability to teammates, and sales going above job requirements
Performed on the #1 team in the country in November 2015 Rewarded Top Performer award in December 2015 for overall performance
Team Leader – Ansafone Contact Center 08/12 – 11/14 Promoted after displaying leadership qualities while helping peers, and reliability with the
company. Expressed desire to grow within the company. Train new hires on daily operations through demonstrations and shadowing Supervise employees to ensure that company policies and procedures are correctly followed Provide excellent customer service through knowledge of products and policies, using my
experience to solve the customer’s problems efficiently with a helpful attitude Communicate effectively with all levels of management to make sure that allemployees are aware of important issues
Customer Service Representative – D&L Investments 07/09 – 08/12 Given additional sales responsibilities after proving to be knowledgeable with products and services, with passion to become successful using selling skills experience Researched portfolios and public records of various investors to identifypossible new clients with heavy emphasis on sales Increased investments in commercial properties by performing cold calls andwarm calls to financiers while helping increase 2010 annual revenue sales by 30%
Merchant Teller – Comerica Bank 04/08 – 07/09 Contributed to the branch’s growth by acquiring new clients as well as crossselling current clients (canvassing) Director’s Club – Top 15% Market Performer in both 3rd and 4th Qtrs of 2008 Created PowerPoint presentations for branch manager on how sales can be increased for
upper management Entrusted as the lead vault operator out of team of teller agents (4)
SkillsMicrosoft Office. Proficient with Magellan and Zendesk. Currently developing programming skills in C# and CCENT CertificationReferencesCody Rowland Laurence Hicks Aymen ObeidAccount Manager, Ansafone Branch Manager D&L Investments Branch Manager Comerica(951) 479-2561 (213) 393-3954 (562)463-6565
