cih scrutiny conference 2014
TRANSCRIPT
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Scrutiny – the Cottsway Way
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Local Stock Voluntary Transfer March 2001 from West Oxfordshire District Council
Current stock 4225 General needs 225 Sheltered residents335 Leaseholders & Shared owners
Very rural stock – 4 primary towns
Primary stock in West Oxfordshire spread over 276 square miles
Cottsway Housing Association
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Top Ten Tips for a Successful Scrutiny
1. Looking at what matters to residents2. Clear, realistic and achievable goals3. Open-mindedness 4. Investment in quality training5. Independent from Cottsway 6. Team-building & team-work 7. Buy-in from Cottsway’s Board & staff8. The ACT team’s support9. Robust Governance 10.Findings based on facts and evidence – ‘triangulate’ evidence
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What to Scrutinize…
Our key questions/drivers
What will make a
difference to
Residents
What will make a
difference to Cottsway
Consider additional work for Cottsway
Staff
What is manageable
and achievable
Residents feedback
from Surveys
Value for Money
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Scrutiny in Action
Scoping Meeting
Process Mapping
Desk-top Review
Staff Interviews
Resident Interviews
Focus Groups
Stakeholder Interviews
Job Shadowing
Bench Marking Audit Moderation
MeetingWriting Report
Present Report to
Board
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First 3 Scrutinies
Lettings Repairs ASB
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Accountability to CHA and Residents
Chair/Vice-Chair
Role Profiles
RSP Members Terms of Reference
Code of ConductAnnual reviews
Interview Process
Monthly RSP Meetings
Budget expenditure monitored each month
by
Finance sub-group
ProgressShared with Board and CHA Staff in Scrutiny
Liaison Group
Scrutiny Reportsgo directly to
Cottsway’s Board
Communication to Residents
Home PageWebsite
Scrutiny Reports
Available to anyone upon request
RSP Annual Report
Governance
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To pay…or not to pay?
1. Increases Accountability2. Credibility3. Scrutiny is not just a ‘tea and biscuits’ resident group4. Minimum level of expectation5. Annual Review 6. Attract different types of resident 7. Ask more of the Panel…not beholden to them8. Why not?
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Read about us…
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2012 Cottsway ACT Award• Group of the Year
TPAS 2013 WINNER (South Region)• Excellence in Tenant-Led Scrutiny
TPAS 2013 National Finalist (Top 3) • Excellence in Tenant-Led Scrutiny
2013 Cottsway ACT Award• Group of the Year
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Measuring the Impact of Scrutiny
Impact
Residents
Staff
VFMChange
Quality
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Lessons LearnedThe Time Commitment
Retaining Panel Members
Recruitment & Succession Planning
Maintaining the Bar
Keeping the Momentum
Being Realistic!
On-going Training
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Next Steps… Succession Planning Finance sub-group Project manager/team
leader Managing change
group dynamics Impact group Annual away-day –
team building Networking & Sharing
Best Practice Development Improvement cycle
Document current
processes
Review & Analysis
Explore Alternatives
Design revised
processes
Implement new
Processes
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Leslie ChannonEmail : [email protected]
@LeslieChannon
Thank you for listening…