vCAT 3.0: Operating A VMware vCloud®

Rohan Kalra, VMware, Inc.

Kevin Lees, VMware, Inc.

OPS-CIM1309

#vmworldops

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Disclaimer

This session may contain product features that are currently under development.

This session/overview of the new technology represents no commitment from VMware to deliver these features in any generally available product.

Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.

Technical feasibility and market demand will affect final delivery.

Pricing and packaging for any new technologies or features discussed or presented have not been determined.

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Key “Takeaways” for audience

1. Understand WHY VMware created the vCloud Architecture Toolkit (vCAT) and WHAT it consists of

2. Recognize WHY vCAT includes the Operating a VMware Cloud document

3. Understand WHAT the key underlying concepts included in Operating a VMware Cloud document are

4. Be able to articulate WHAT each major section includes

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vCloud Architecture Toolkit (vCAT 3.0)

FLEXIBLE INSTRUCTIVE VALIDATED CHARACTERISTICS

Planners + Architects + Builders + Operators + Consumers TARGET AUDIENCE:

vCAT is built by VMware cloud experts working with enterprise and service provider customers, and validated for a supported solution EXPERTISE:

“Technical and Operational Guidance for Cloud Success”

Introduction VMware

vCloud Service Definitions

Architecting a VMware vCloud

Operating a VMware vCloud

Consuming a VMware vCloud

VMware vCloud

Implementation Examples

Core Documents

Tools & Add-Ons Workflow Examples

Software Tools

Cloud Bursting

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vCloud Architecture Toolkit (vCAT) History & Evolution

Expansion of adjacent technologies and operational excellence

Best Practices Update

vCAT 2.0 2.0.1

vCAT 3.0

2012 2011 2010

Initial starting point based on early technology

vCAT 1.0

Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

Mature and incorporating full VMware vCloud® Suite

vCAT 1.6

“vCAT is a design guide to aid the creation of solution building blocks.” – Ben Lin, Cloud Architect

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vCAT audience reading guidelines

Architect Operator Consumer

Introduction

Service Definitions

Architecting

Operating

Consuming

Implementation Examples

Workflow Examples

Software Tools

Cloud Bursting

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What are your three biggest challenges in creating a private cloud computing service?

Gartner Data Center Conference Poll 2010

N = 167 Not sure

Business/customer relationship

Technology

Politics

Service description & self-service interface

Culture

Funding/chargeback model

Management and operations processes

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31

36

40 46

56

62

80

Cloud Computing Challenge

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Introduction to - Operating a VMware vCloud

Technology

People Process

Automation Leverage

Ownership

Performance

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Introduction to - Operating a VMware vCloud

Sample Topic Structure • Process Overview

• Process Definition and Components

• Process Workflow

• Process Evolution for vCloud Operations

• Process Automation and Tool Alignment/Integration

• Roles and Responsibilities responsible for the Process

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vCAT: Operating a VMware vCloud - Contents

1. Overview 2. Cloud Computing 3. Process Maturity for vCloud Operations 4. Changing Role of Information Technology Organizations 5. Organizing for vCloud Operations 6. vCloud Business and Consumer Control 7. vCloud Service Control 8. vCloud Operations Control 9. vCloud Infrastructure Control

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Section 2 - Alignment with Cloud Operations Framework

End User Computing Service governance and lifecycle management as well as the design and development of vCloud based IT services

vCloud Service Control

Provisioning and proactive operations management of vCloud based services with a focus on policy-driven automation

vCloud Operations Control

Architecture, engineering, and deployment services for the underlying vCloud infrastructure

vCloud Infrastructure Control

IT cloud computing strategy, management of IT from a business perspective and consumer interaction management

vCloud Business and Consumer Control Business Alignm

ent IT Efficiency

ITBM

Dem

and

Supp

ly

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Section 3 - Process Maturity for Cloud Operations

• Process Optimization

Traditional IT

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Section 3 - Process Maturity for Cloud Operations

• IT Business Management & measurement

• Service Orientation • Organization

Capability • Process Optimization • Integration &

Automation

Cloud ITaaS

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At this level there are no operational controls in place for virtualization or cloud computing. Processes are generally

manual and ad-hoc

Section 3 - Cloud Operational Capability Model

In this state basic operational processes and tools are adapted for core virtualization but not cloud computing. Processes

objectives are defined but activities are performed manually. Some cloud capability for self-service dev/test deployment and

externally hosted SaaS.

At this level limited operational processes and tools are adapted for cloud computing. Processes objectives are documented.

Organizationally roles and responsibilities are defined. There is limited automated integration with existing IT processes

(Change, Configuration, etc).

At this level there is complete operational control over processes and tools with a new Cloud Operating Model in place and

established. The organization is service driven and offering cloud location-independent, business-impacting services directly to

business users via a service catalog. There are clearly defined service design and development procedures. Detailed

measurement coupled with benchmarking is driving decisions.

At this level there are automated process management policies and operational controls in place. Organization focus is toward

business agility, critical business services are offered through the cloud with complete operational control. Detailed measurements

and metrics are automatically collected and presented to the user. An expanded Cloud Operating Model is established

supporting cloud operations.

At this level operational control is automated and policy-driven. Automated self-healing operations to remediate errors maintain

quality of service are enabled. Real-time measurement and benchmarking are driving decisions. The IT organization is

focused on innovative initiatives, recognized as a partner to the business and is directly adding significant positive value.

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Economy

Value Provision

Agility

Supplier Consumer

Section 4 - Changing Role of IT Organizations

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Cloud

IT as a Service

Economy

Value Provision

Agility

“IT” becomes the Service Broker

Supplier

Right Service at Right Price Consumer

Right Solution at Right Time

Service Catalog

$

Section 4 - Changing Role of IT Organizations

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Section 5 - Organizing for Cloud Operations

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Section 6 - vCloud Business and Consumer Control

Introduction the to IT Business Management Concept • Definition of the Process Components

• VMware Product Alignment

• Relationship Between Chargeback and ITBM Suite

• Cost Models

• Integration with vCloud

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Section 7 - vCloud Service Control

vCloud Service Governance and Lifecycle Management • Service Portfolio and Catalog Management

• Service Level Management

vCloud Service Design & Development Management • Service Development Management

• Service Showback and Metering

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Section 8 - vCloud Operations Control

Provisioning Management

Capacity Management

Performance Management

Event, Incident and Problem Management

Configuration and Compliance Management

Orchestration Management

Availability Management

Continuity Management

Access and Security Management

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Section 9 - vCloud Infrastructure Control

Alignment with Architecting a VMware vCloud Alignment with Implementation Examples Monitoring

Introduction VMware

vCloud Service Definitions

Architecting a VMware vCloud

Operating a VMware vCloud

Consuming a VMware vCloud

VMware vCloud

Implementation Examples

Core Documents

Tools & Add-Ons Workflow Examples

Software Tools

Cloud Bursting

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Closing

You now understand WHY VMware developed and published the vCloud Architecture Toolkit including Operating a vCloud

You can now articulate WHAT each major section of the Operating a vCloud document are

You should now have a basic understanding of the key underlying concepts CONTAINED in each Operating a vCloud document section

The vCloud Architecture Toolkit is an indispensible tool to help your IT organization begin AND accelerate your Cloud journey

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Next Steps

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Download the toolkit…..

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Learn more about VMware Cloud Solutions

Maximize the power of cloud computing to: • Deliver new IT services that fuel business growth • Transform IT into a source of innovation • Dramatically improve IT efficiency, agility and

reliability

Develop key capabilities in your organization with VMware Cloud Operations Services • Advisory, education, and remediation services • Insight, prioritized recommendations, and expert

guidance to transform operational processes, organizational structures, and financial models

vmware.com/cloud And… visit the vCAT booth in the VMware area of Solution Exchange

FILL OUT A SURVEY

EVERY COMPLETE SURVEY IS ENTERED INTO DRAWING FOR A

$25 VMWARE COMPANY STORE GIFT CERTIFICATE

vCAT 3.0: Operating A VMware vCloud®

Rohan Kalra, VMware, Inc.

Kevin Lees, VMware, Inc.

OPS-CIM1309

#vmworldops