The conversation just gets better

CIO to CEO The power of collaboration

Luis AlvarezBT Global Services

2

The role of the CEO … it’s simple

Make good things happen faster

One year on

Stop bad things happening

Make more good things happen

Do everything more efficiently

3

The challenge of the CIO … Blocker or Builder?

Global

Empowering leadership. To enable the organisation.

ResponsiveAvailable

Responsible

Communications technology lets us survive … and thrive

Conference call in

transit to airport

Podcast

Blog

iPad-basedtelepresence

to Asia

BoardPapers

Webexwith

family

5

Together we deliver the experience that makes this world possible…

At a cost that makes sense

Proper collaboration

Responsible/Secure

To enable big decisions

QUALITYEXPERIENCE

Ecosystem of Trust

… and make the right choices to turn “OR” into “AND”

Austerity OR Investment

Building our ecosystem of trust.

Growth OR Cost

Global OR Local

Progression OR Transformation

Evolution OR Revolution

Growth AND cost …

Austerity AND investment …Exclusive

Evolution AND revolution …

or or

or

Evolution AND revolution …

Progression AND transformation …

Flex your compute power instantly to deliver the user experience at the right cost

BT Compute Empower your agents in anomni-channel collaborative world

BT Contact

Ensure all your collaborationtools are protected from thelatest security threats, makingit safe to work together

BT Assure

LAN Connect (Wi-Fi) – enabling Collaboration, throughout your building on any device

Connect applications – understand and prioritiseyour collaboration applications like voice and video

BT Connect and WiFi infrastructure

12The conversation just gets better

BT’s ecosystem of trust

Conferencing minutes

8 Billion

Email accounts1,500,000

Hosted IP ports300,000

Customer sites60,000

IP/UC users1,500,000

8 , ,,

197countries

1,500,000950Microsoft-certified consultants

2,300Avaya professionals

900Avaya certifications

2,000Cisco certified engineers

1,500,000LeaderGartner’s Magic Quadrant for Global Network Service Providers, March 2013*

Gartner’s Magic Quadrant for Communications Outsourcing and Professional Services, October 2013*

*Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

13

Connecting and collaborating for a better future

The CIO …. uniquely placed to make change happen

We are at the convergence of technology and leadership

CIOs are the new business leaders with their ecosystems of trust