cios and enterprise it: tackling the tough issues seminar 12a 8:30-12 noon
DESCRIPTION
CIOs and Enterprise IT: Tackling the Tough Issues Seminar 12A 8:30-12 noon. Kathy Gates, Ron Kraemer, Pattie Orr, and Dave Swartz. Clicker Activity #1. Attendee and Institutional Demographics. Enterprise 2010. Opening Webinar on January 11 Regional Events Closing Webinar on June 8. - PowerPoint PPT PresentationTRANSCRIPT
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CIOS AND ENTERPRISE IT: TACKLING THE TOUGH ISSUES
SEMINAR 12A8:30-12 NOON
Kathy Gates, Ron Kraemer, Pattie Orr, and Dave Swartz
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CLICKER ACTIVITY #1
Attendee and Institutional Demographics
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ENTERPRISE 2010 Opening Webinar on January 11 Regional Events Closing Webinar on June 8
Mid-Atlantic Regional ConferenceJanuary 13
Baltimore, Maryland
Mid-Atlantic Regional ConferenceJanuary 13
Baltimore, Maryland
Southwest Regional ConferenceFebruary 17
Austin, Texas
Southwest Regional ConferenceFebruary 17
Austin, Texas
Midwest Regional Conference
March 15Chicago, Illinois
Midwest Regional Conference
March 15Chicago, Illinois
Southeast Regional Conference
June 2Atlanta, Georgia
Southeast Regional Conference
June 2Atlanta, Georgia
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Pattie OrrVP for IT/Dean of LibrariesBaylor University
UPDATES FROM THE REGIONALS
David SwartzAssistant VP and CIOAmerican University
Kathy GatesCIO University of Mississippi
Ron KraemerCIO and VP for Information TechnologyNotre Dame University
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CLICKER ACTIVITY #2
Changing Role of the CIO
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BUILDING A CULTURE OF GREATNESSKathy Gates
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PICKING UP FROM LAST YEAR’S CONFERENCE …
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GOOD TO GREAT REFRESHER
Concept Summary Disciplined People Disciplined Thought Disciplined Action Greatness to Last
Social Sector Differences Defining “Great” Level 5 Leadership First Who The Hedgehog Concept Turning the Flywheel
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THE HEDGEHOG CONCEPT FOR SOCIAL SECTORS
What you are deeply passionate
about
What you can be the best in the world at
What drives your
resource engine
From “Good to Great and the Social Sectors”by Jim Collins
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LEADING IN TOUGH TIMESVendor
pressuresExplosion of deviceson campus
My wellness
How much cloud?
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TAKING CARE OF PEOPLE IN TOUGH TIMES
My Employees Recruiting and keeping the
best people Dealing with stress Promoting good health Building a happy,
productive team with a commitment to excellence
Myself How do I keep myself
motivated? How are my relationships
within the university affected by uncertainty and change?
Time for a career change?
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EXERCISE # 1
1. What unique advantages do we (universities) have for attracting and keeping the best employees in spite of limited resources?
2. How can I stay motivated, relevant, and connected when things are “down,” and how do I know when it is time for a change?
3. How can I promote employee wellness while asking employees to “do more with less” for extended periods of time?
4. Creating a culture of discipline involves setting priorities, saying no, and even starting a “Stop Doing” list. What does this mean for campus IT, and what are the challenges?
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BUILDING GREAT RELATIONSHIPSRon Kraemer
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BUILDING GREAT RELATIONSHIPS
Who we work with Discovering basic principles for great relationships Developing a personal roadmap
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Campus Campus LeadersLeaders
StudentsStudentsFaculty and Faculty and StaffStaff
RelationshipManagement
ExternalExternalEntitiesEntities
WHO WE WORK WITH
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DISCOVERING BASIC PRINCIPLES FOR GREAT RELATIONSHIPS
Covey favorites:• Seek first to understand, then to be
understood• Seek win/win opportunities
Approach work with a sense of stewardship
Risk being transparent
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StartStartTodayToday
Building great relationships is mostly about knowing ourselves, knowing the
people we work with and making consequential decisions.
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BUILDING GREAT RELATIONSHIPS EXERCISE
Assume the role of a campus community group Campus administrative leader Academic unit leader Research faculty member Teaching faculty member Academic unit staff member Administrative unit staff member Graduate student Undergraduate student Alumni Donor
From the perspective of members of the group you select, identify what they expect from their CIO in building and advancing relationships
Get together and report out
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Building and Executing a Great Portfolio: The CIO Toolkit
David Swartz
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OVERVIEW What type of CIO are you? What is in your portfolio? How do you determine what is in the portfolio? An example of portfolio management and shared
governance Executing the portfolio Post project follow up and marketing IT Break Out Session: Governance and Prioritization
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What type of CIO are you? Are you a Plumber or a Strategist?
Plumber – An IT leader who focuses on the bottom line and delivery—the plumber keeps it all going - safely and quietly in the walls and under the walkways.
Strategist – An IT leader who actively co-shapes research, education and service with the leaders of the academy.
Which are you – plumber or strategist?
What does your institution want - are you in alignment or a duck out of water? Is there a different focus between a plumber and a strategist in terms of the portfolio?
Note: With thanks to Brad Wheeler and Brian Voss
see their point counterpoint session on Thursday at 2 pm.
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What is in your portfolio? AU’s sample portfolio – much overlap with others
Cloud Computing (e.g., Google Apps, Admissions & Registration) Green IT & Virtualization (virtual servers, virtual labs and desktops) Open Source (e.g., LMS, Blogs, CMS, OS) Mobility Strategy and new mobile apps Security & Compliance (vulnerability monitoring, PCI audit, new NAC) Business Continuity (2nd data center virtualized and mirrored) BI: Dashboards and Analytics Migration to Microsoft Stack (AD, file and print services, SQL server database) New Sharepoint Portal and Team Site Collaboration HPC & Grids Life Cycle Infrastructure Replacement (campus network and wireless upgrade) Process Improvements & Efficiency (Virtual Student Services, Grants Mgt)) Web Presence Modernization (New templates, Web 2.0, blogs)
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How does your university determine what is in the IT portfolio of projects?
1. IT alone determines projects in portfolio
2. Projects are a mix of those determined by core offices, decentralized IT and Enterprise IT: no university-wide review or prioritization
3. University-wide input and prioritization through a shared governance Enterprise IT Portfolio Project Team
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Portfolio Management & Shared Governance
• Getting university stakeholders to agree upon what is most important• Helps to set enterprise IT priorities and sell the portfolio to leadership
Portfolio mgt & info Submit Initiatives
Approve Small Individual Initiatives
Develop Draft ITPortfolio with EPT
Provide Resources
Approve Overall IT Portfolio
Enterprise Project
Team (EPT)
ITPortfolio
ProjectManagement
Office
Senior ITManagement
UniversityLeadership
StrategicObjectives
Approve StrategicObjectives
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PROJECT MANAGEMENT: Executing The Portfolio
Does project execution at your university employ a PM and follow a standard project management methodology?
1. Just very large projects like an ERP
2. All significant projects with a six figure threshold
3. All projects in the portfolio have a PM and follow the methodology
With PM there is often a reduced risk of failure and an improved probability of success, but at an additional cost.
Do you find it is worth the cost?
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Now that you have determined what to do and have successfully executed, then what? Do you immediately move on to the next round of
projects? Do you conduct a review of the recently completed
projects and document the benefits as well as any issues?
Do you market and promote the successes and lay the foundation for the next portfolio?
Many CIOs do not document their successes and are hesitant to market IT.
Do you promote your success and if so how?
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Examples ofCampusTestimony
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BREAKOUT:
What type of governance structure do you have?
How do you determine your priorities?
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SUMMING IT UP!
Key Takeaways Reminders
Enterprise Wiki http://www.educause.edu/wiki/enterpriseconference+
CIO and Senior IT Leadership @ Annual Conference http://www.educause.edu/E2010/Program/CIO
Enterprise 2011 Your ideas?
Evaluations
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FOR MORE INFORMATION
Kathy Gates [email protected]
Pattie Orr [email protected]
Ron Kraemer [email protected]
Dave Swartz [email protected]
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Share your best thinking in higher ed IT with the community at EDUCAUSE 2010!
http://www.educause.edu