cisco 600w redundant power system quick start guide

7/28/2019 Cisco 600W Redundant Power System Quick Start Guide

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Quick Start Guide

Cisco 600W Redundant Power System

Quick Start Guide with License and Warranty Information

1 Cisco 90-Day Limited Hardware Warranty Terms

2 Documents, Equipment, and Tools

3 Install the Chassis

4 Connect Cables

5 Power Up the Equipment

6 Obtaining Documentation

7 Obtaining Technical Assistance

8 Obtaining Additional Publications and Information


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1 Cisco 90-Day Limited Hardware Warranty TermsThere are special terms applicab le to yo ur hardw are w arra nty a nd vario us services that you can use during the w arr ant y period.

Your forma l Warra nty Statement, including the w arra nty a pplicable to C isco softw are, is included o n the CD that accompanies

your C isco product. Follow these steps to a ccess and dow nload t he Cisco I nform ation Packetand your wa rranty document from

the CD o r from Cisco.com.

1. Launch your brow ser, and go to this URL:

ht tp ://w w w .ci sco .co m/univercd/cc/td /do c/es_inpck/cetra ns. ht m

The Warranties and License Agreements page appears.

2. To rea d t he Cisco I nformation Packet, fo llow these steps:

a. Click the Information Packet Number field, an d ma ke sure tha t th e part number 78-5235-02F0 is highlighted.

b. Select the language in which you would like to read the document.

c. Click Go.

The Cisco Limited Warranty and Software License page from the Information Packet appears.

d. Read the document online, or click the PDF icon to dow nload a nd print the document in Adobe Portable DocumentFormat (PDF).

Note You must have Adob e Acroba t Read er to view and print PD F files. You can do w nloa d the read er from Adob esw ebsite: http://w w w.a dob e.com

3. To read translated and localized w arra nty information abo ut your product, fo llow these steps:

a. Enter this part number in the Warranty Document Number field:

78-5236-01C0

b. Select the language in which you would like to read the document.

c. Click Go.

The Cisco w arra nty page a ppears.

d. Review the do cument online, or click the PDF icon to dow nload a nd print the document in Adobe Portable DocumentFormat (PDF).

You can also contact the Cisco service and support website for assistance:

ht tp: //w w w .cisco .co m/en/US/suppo rt /

Duration of Hardw are Warranty

Ninety (90) days.

Replacement, Repair, or Refund Policy for Hardware

C isco or its service center w ill use commercially reasona ble effo rts to ship a replacement part w ithin ten (10) w orking da ys af ter

receipt of a Return M ateria ls Authoriza tion (RM A) request. Actual delivery times can vary, depending on the customer locatio n

C isco reserves the right to refund the purcha se price as its exclusive wa rra nty r emedy.
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htmhttp://www.adobe.com/http://www.adobe.com/http://www.adobe.com/http://www.cisco.com/en/US/support/http://www.cisco.com/en/US/support/http://www.adobe.com/http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm


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To Receive a Return M aterials Authorization (RMA ) Number

Co ntact the company f rom w hom you purchased the product. If you purchased the product directly from Cisco, contact your

C isco Sales and Service Representa tive.

Complete the information below, and keep it for reference:

2 Documents, Equipment, and Tools

User Documentation

The documents described here are ava ilable online and on the documentat ion C D -RO M t hat y ou might ha ve received with yo ur

router. To be sure of ob ta ining the latest informa tion, y ou should a ccess the online documentat ion.To print a document in its origina l page form at , a ccess the online document, a nd click the PDF icon.

For more information a bout obta ining user documentation, see the Obta ining Documentat ion sect ion on page 14.

To access online user documentation on Cisco.com (PDF and HTML formats):

Start on C isco.com at http://www.cisco.com, and select Products & Services > Accessories > Power Supplies > Instructions andGuides >D ocument type>D ocument.

Note You can a lso access user documents on the previous Cisco w ebsite. O n the C isco.com home page, click on TechnicalDo cumentation on C isco Co nnection Online and follow the navigation paths described below.

To access user documentation on the Documentation CD-ROM (HTML format only) or onCisco Connection Online (CCO):

Start at CiscoProductDocumentation and naviga te to user documents using the paths described below.

Tip To na vigate t o t he next higher level in the d ocumentatio n hierarchy, click on CONTENTSin the navigation ba r at thetop of each page.

Cisco RPS Documentation

Regulatory Compliance and Safety Information

The regulato ry compliance and safety do cument provides essentia l safety inform at ion applicab le to the Cisco RP S. Thisdocument contains foreign-language translations of the safety warnings applicable to the Cisco RPS.

You can a ccess this document a t Cisco Product Documentation > Access Servers and Access Routers >Cisco600WRedundantPower System > Regulatory Compliance and Safety Information.

Hardware Installation Guide

A hardw are installation guide provides specifications and add itional instructions for installing a nd connecting the C isco RPS.

You can a ccess this document a t Cisco Product Documentation > Access Servers and Access Routers >Cisco600WRedundantPower System > Cisco RPS Hardware Installation Guide.

Co mpany product purchased from

Company telephone number

Product model number

Product serial number

M aintenance contract number


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Related Hardware Installation

Additional hardw are installation documents provide information abo ut installing interconnection a dapters in routers and abo ut

rack-mounting the Cisco RPS.

You can access these document sat Cisco Product Documentation > Access Servers and Access Routers >Cisco 600W RedundantPower System > Procedures for Spare Parts: Adapter Plates and Rack Brackets.

Release Notes

Release notes for the Cisco RPS provide informa tion a bout t he use of the Cisco RP S with va rious switches, hubs, and repeat ers.

You can a ccess this document a t Cisco Product Documentation > Access Servers and Access Routers >Cisco 600W RedundantPower System > Cisco Redundant Power System (RPS) Release Notes.

Items Included with Cisco RPS

The following items are supplied with each Cisco RPS except as noted:

Rack-mount brackets with screws for 19-inch rack

Tw o AC pow er cords

(With C isco R PS -C AB model only) Four 1-to-1 DC output ca bles, 22-pin to 18-pin, for q uasi-redunda nt D C pow er for: Cisco hubs and switches

C isco 2600 series routers; Cisco 3620, C isco 3640, and C isco 3725 routers; a nd C isco 4000 series routers

Regulatory Compl iance and Safety I nform ationdocument

Cisco Redundant Pow er System Q uick Start G uide(this document)

Separately Orderable Items

One or more of the follow ing cables are required fo r use with the Cisco RPS -NCAB model, w hich ships w ithout D C output

cables. See Table 2 on page 8 for cab le usage and ordering information.

1-to-1 DC output cable, 22-pin to 18-pin

1-to-1 DC output ca ble, 22-pin to 8-pin

2-to-1 Y cable, 22-pin to 18-pin or 22-pin to 8-pin

The following optional rack-mounting brackets can be ordered separately:

Ra ck-mount b rackets w ith screw s for 23-inch and 24-inch racks

Rack-mount brackets with screws for telco racks

An RPS ad apter module is required for each of the follow ing Cisco devices pow ered by a C isco RPS: Cisco 2500 series routers;

C isco 2600 series routers; Cisco 4000 series routers; C isco 3620, Cisco 3640, and C isco 3725 routers, and C isco MC 3810 series

concentrato rs. See Table 1 on page 8 for a dapter plate usage and ordering information.

Items Not Included

Individual items in this list may be required for your application:

Interface module to ad apt t he router or concentrator for use with t he Cisco RPS

Four screws for installing the chassis in a rack

Phillips screwdriver

Small blade screwdriver

Cable ties for cable management


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3 Install the Chassis

Safety Information

For safety information you need to know before working on your C isco RPS, see the Regulato ry C omp li ance and Safety

In format iondocument that accompanied this device.

Chassis Installation Methods

Warning Only trained and qualified personnel should be allowed to install or replace this equipment. To see translations ofthe warnings that appear in this publication, refer to theRegulatory Compliance and Safety Informationdocumentthat accompanied this device.

You can set the chassis on a desktop or install it in a rack. See the applicable instructions follow ing.

Caution Your chassis installa tion must allow unrestricted airflow for cha ssis cooling. For installa tion on a desktop, be sureto install the rubber feet; they provide clearance for cooling airflow.

Installation in a Rack

You can install the C isco RPS in a 19-inch, 23-inch, or 24-inch rack w ith the follow ing chassis orienta tions:

In a 19-, 23-, or 24-inch rack:

Brackets atta ched a t the front of the chassis w ith the front panel facing forwa rd

Brackets atta ched a t the rear of the chassis with the rear panel facing forwa rd

In a center-mount telco rack:

Brackets atta ched a t the front of the chassis w ith the front panel facing forwa rd

Brackets atta ched a t the rear of the chassis with the rear panel facing forwa rd

The rack-mounting b rackets are show n in Figure 1 a nd Figure 2.

Figure1 Brackets for 19-, 23-, and 24-Inch Rack-Mounting

H9695

Bracket for 23- and 24-inch rack

Use with 23-inch rack

Bracket for 19-inch rack

Use with 24-inch rack


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Figure2 Brackets for Telco Rack-Mounting

Attaching Brackets

Attach the mounting bra ckets to the chassis as show n in Figure 3, Figure 4, o r Figure 5, using the screw s provided in the bra cket

kit. Use a number 2 Phillips screw driver to insta ll the bra cket screws.

Figure3 Bracket Attachment for 19-, 23-, or 24-Inch Rack with Front Panel Forward

Figure4 Bracket Attachment for 19-, 23-, or 24-Inch Rack with Rear Panel Forward

10254

H9696

Note: The second bracket attaches to the other side of the chassis.

DC STATUS

1 2

3 4FAN

TEMP

H9697

Note: The second bracket attaches to the other side of the chassis.

DC OUTPUT 2 DC OUTPUT3 DCOUTPUT4


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Figure5 Bracket Attachment for Telco Rack with Rear Panel Forward

Installing the Chassis in a Rack

Install the chassis in the rack. Ra ck-mounting screw s are not provided w ith the router. Use tw o screws fo r each side (supplied

w ith the rack).

Installation on a Desktop

For desktop installation, attach the rubber feet from the accessory kit in the round recesses on the chassis bottom.

Caution If you place the Cisco RPS on a desktop, do not place anything that w eighs more than 10 lb (4.5 kg) on top of thechassis.

4 Connect Cables

Caution The Cisco RP S is power-fa ctor-corrected to comply with certain Internat iona l Electrotechnical Co mmission (IEC)standards. Do not connect the Cisco RPS to an uninterruptible power supply (UPS) that has not been tested and

designed fo r pow er-fa ctor-corrected pow er systems. Do no t connect the Cisco R PS to a ferro-resonant tra nsformer.

If you do either of these things, you could dama ge the Cisco RPS.

Connection Options and Requirements

RPS Interface Modules

To connect to a C isco RPS, Cisco routers and C isco MC 3810 series concentra tors must be equipped w ith an R PS interfa ce

module. Interface modules are provided with installation instructions.

The FastH ub 400 series hubs, C isco 1516M hub (HP 10BASE-T H ub-16M), Ca talyst 1900 and C ata lyst 2820 series switches,and C ata lyst 2900 series and C ata lyst 3500 series XL switches ship w ith an RP S connector a nd do not require an R PS ada pter

module.

Table 1 summarizes the RPS interface mod ule requirements.

DCOUTPUT 3 DCOUTPUT4

11540

Note: The second bracket attaches to the other side of the chassis.The brackets can also be installed with the Cisco RPS front panel forward.


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Connection Methods and Cables

Table 2 summarizes the redundancy options and cable requirements for the various external devices that can be supported by

the Cisco RPS.

The connection optio ns are show n in the follow ing figures:

Quasi-redundantFigure 6. The AC input to the Cisco RPS is fully redundant, but the D C output to the external devicesis not.

Note Quasi-redundant is the only recommended configuration for Cisco switches and hubs.

Table1 RPS Interface Modules

Powered Device RPS Interface Module

C i sco 2500 ser ies, C isco M C 3 81 0 AC S-2 500R P S=

C isco 2600 series AC S-2600RPS=

C isco 3620 AC S-3620RPS=



C isco 4000 series AC S-4000RPS=

Table2 Redundancy Options and Cable Requirements

Redundancy Configuration DC-Powered Device Cable DescriptionCable OrderNumber

Quasi-redundant

(Routers, hubs, and

switches)

Cisco 1516M hub (H P 10BASE-T H ub-16M)

FastH ub 400 series hubs

Ca talyst 1900 series, C ata lyst 2820 series,

Ca talyst 2900 series and C ata lyst 3500 series XL

switches

Cisco 2600 series and C isco 4000 series routers

Cisco 3620, Cisco 3640, and Cisco 3725 routers

One-to-one cable,

22-pin to 18-pin,

4 f t . (1 .22 m)1

1. The cables come in only one length. Custom cable-lengths are not ava ilable. Excessive voltage drop and marginal or fa iled operation can occur w ith

cables of different lengths. Use of cables other than the ones listed can cause damage to the Cisco RPS or external device.

CAB-RPS-2218=

C isco 2500 series routers and access servers

Cisco M C3810 multiservice concentrators

One-to-one cable,

22-pin to 8-pin,

4 f t . (1 .22 m)1

CAB-RPS-2208=

Fully redundant

(Routers only)

Cisco 2600 series and C isco 4000 series routers

Cisco 3620, Cisco 3640, and Cisco 3725 routers

Tw o-to-one cab le,

22-pin to 18-pin,

4 f t . (1 .22 m)1

CAB-RPSY-2218=

C isco 2500 series routers and access servers

Cisco M C3810 multiservice concentrators

Tw o-to-one cab le,

22-pin to 8-pin,

4 f t . (1 .22 m)1

CAB-RPSY-2208=

Redundant with reboot2

(Hubs and switches only)

2. This configuration is not recommended due to the 30-second reboot and dow ntime.

FastH ub 400 series hubs

Ca talyst 1900 series, C ata lyst 2820 series,

Ca talyst 2900 series and C ata lyst 3500 series XL

switches

One-to-one cable,

22-pin to 18-pin,

4 f t . (1 .22 m)1

CAB-RPS-2218=


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Fully redundantFigure 7. The power source is fully redundant because there are two AC input modules and two DCoutput power modules connected to each external device. If any power module fails, there is a full backup.

Note This configuration is not supported for switches and hubs.

Redundant w ith rebootFigure 8. In normal operat ion, the hub or sw itch is pow ered directly by its AC pow er connection.If the internal pow er system of the hub or sw itch fails, the device pow ers dow n for a bout 30 seconds until the Cisco RPS

begins supplying pow er.

Note Redundancy w ith reboot w orks for the follow ing devices only: FastHub 400 series hubs, Ca talyst 1900 series andCa talyst 2820 switches, and Ca talyst 2900 series and Ca talyst 3500 series XL switches.

M ixed q uasi-redundant and fully redundantFigure 9. Three external devices can be pow ered, w ith tw o inquasi-redundant mode and one in fully redundant mode.

Figure6 Quasi-Redundant Configuration

Figure7 Fully Redundant Configuration

External devices150W or less

DC output

AC input

DC DC

AC AC

DC DCCisco RPS

NM3998

DC output

AC input

DCDC DC DCCisco RPS

11962

AC AC


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Figure8 Redundant-with-Reboot Configuration

Figure9 Mixed Configuration

Cable Connection Procedures

Before connecting to external devices, read t he pow er wa rnings below. C isco recommends that you disconnect all pow er before

beginning.

Note You can connect an ad ditional external device to a Cisco RPS that is already pow ered up w ithout interrupting pow erto the C isco RPS or to any o ther connected external devices. Be sure to connect your cable to the Cisco RPS first and

then to the external device. How ever, in a redunda nt-with-reboo t configura tion, to ensure proper operation, yo u must

pow er up the switch or hub before pow ering up the Cisco RPS. Therefore, a lwa ys connect the switch to AC b efore you

connect it to the Cisco RPS. Failure to follow the proper pow er-up sequence can result in incorrect LED displays.

External devices150W or less

DC output

AC power cords

AC power strip

AC input

DC DC

AC AC

DC DCCisco RPS

120

52

Quasi-RedundantFully redundant

AC input

AC AC

DC DCCisco RPS

11681

DC DC

DC output


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Warning Attach only the Cisco RPS (model PWR600-AC-RPS) to the RPS receptacle. To see translations of the warnings thatappear in this publication, refer to theRegulatory Compliance and Safety Informationdocument that accompaniedthis device.

Warning Before performing any of the following procedures, ensure that power is removed fromthe DC circuit. To ensurethat all power is OFF, locate the circuit breaker on the panel board that services the DC circuit, switch the circuitbreaker to the OFF position, and tape the switch handle of the circuit breaker in the OFF position. To seetranslations of the warnings that appear in this publication, refer to theRegulatory Compliance and SafetyInformationdocument that accompanied this device.

Warning Before working on a systemthat has an on/off switch, turn OFF the power and unplug the power cord. To seetranslations of the warnings that appear in this publication, refer to theRegulatory Compliance and SafetyInformationdocument that accompanied this device.

Warning This unit might have more than one power cord. To reduce the risk of electric shock, disconnect the two powersupply cords before servicing the unit. To see translations of the warnings that appear in this publication, refer totheRegulatory Compliance and Safety Informationdocument that accompanied this device.

To connect an external hub, sw itch, router, or concentrato r to a C isco RPS, perform t he follow ing steps:

Step1 Disconnect the AC pow er cord on a hub or sw itch; turn the pow er sw itch to the OFF position on a router orconcentrator.

Step2 Connect the DC-output end of the cable to the RPS connector on the rear panel of the hub, switch, router, orconcentrato r. The DC -output end o f the RP S cable has either 8 or 18 pins in the connector. (For connector loca tions,

see Figure 10 through Figure 13.)

Figure10 RPS Connector Location on a Cisco Hub (Typical)

11537

RS-232

Serial port

Cisco RPSconnector

Resetswitch

AC powerconnector


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Figure11 RPS Connector Location on a Cisco Switch (Typical)

Figure12 RPS 8-Pin Connector Location on a Cisco Router or Concentrator (Typical)

Figure13 RPS 18-Pin Connector Location on a Cisco Router (Typical)

28732

Cisco RPSconnector

AC powerconnector

CONSOLEDC INPUT

DC INPUTSFOR REMOTEPOWER SUPPLY

SPECIFIED INMANUAL.+5V @24A, +12V @1.0A

RATING100-120/200-240V2.0A/1.0A 50-60HZ

~

H9425TOKEN RING

Cisco RPSconnector

On/offswitch

Input: 100-240VACFreq: 50/60 HzCurrent:1.2-0.6AWatts: 40W

2E

2WW1

1 ETHERNET 1

ETH 1

ETHERNET 0

EN

AUI

WO

ACT

LNK

ACT

LNK

ACT

SERIAL

BRINT1

B1

B2

NT1

2E

2WW1

ETHERNET 0

AUI

ENACT

LNK

ACT

LNK

DONOTINSTALLWANINTERFACECARDSWITHPOWER APPLIED

ACT

SERIAL

SEEMANUALBEFORE INSTALLATION

12276

0ETHERNET 1

CiscoRPSconnector

DCIN PUT FORU SEWITHCI SCO RPS+5V14A, +12V5A, -12V3A

On/offswitch


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Step3 Co nnect the DC -input end of the cable to a Cisco RPS rear-panel connector a s show n in Figure 14 or Figure 15.

Figure14 Connecting a One-to-One Cable to a Cisco RPS for Quasi-Redundant Power

Figure15 Connecting a Two-to-One Y-Cable to a Cisco RPS for Fully Redundant Power

Step4 On the Cisco RPS rear panel, connect one or tw o AC pow er cables. A single AC pow er cable can go into either ACconnector. Tw o AC pow er cables provide para llel AC pow er sources. Use the cable locks on the Cisco RP S to lock the

cables in place. (See Figure 16.)

Figure16 Connecting AC Power Cables to the Cisco RPS

88108

ACINPUT 1100-200 V~ 50/60Hz

10-5A1000 W

AC INPUT2100-200V~50/60 Hz

10-5 A1000W

DC OUTPUT 1 DC OUTPUT2 DCOUTPUT3 DCOUTPUT4

88107

ACINPUT 1100-200 V~ 50/60Hz

10-5A1000W

AC INPUT2100-200V~50/60 Hz

10-5 A 1000 W

DC OUTPUT 1 DC OUTPUT2 DC OUTPUT3 DCOUTPUT4

2909

2

Cable locks


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5 Power Up the Equipment

Step1 If you are using the redundant-with-reboot configuration (not recommended), power up the switch by connecting theAC pow er cord of the hub or sw itch to an AC pow er outlet.

Note If you use the redundant-with-reboot configuration, it is important to power up the hub or switch beforepow ering upthe Cisco RPS to ensure correct operation. If the Cisco RPS pow ers up first, the LEDs might not indicate the actual

state.

Step2 Plug the other end of the Cisco RPS AC pow er cable into an AC pow er outlet.

Step3 Pow er up the Cisco RPS. There is a separate pow er sw itch for each AC input pow er source. M ake sure that the pow ersw itch is on for each AC pow er source used. (See Figure 17.)

Figure17 Powering Up the CiscoRPS

The C isco RPS provides pow er in 10 to 15 seconds. The Cisco RP S is wor king properly w hen all its front -panel LEDs are solid

green. If the external device does not pow er up, refer to tro ubleshoot ing section of t he Ci sco Redundant Power System

H ardware Instal lat ion G uideon C isco.com.

6 Obtaining DocumentationC isco pro vides several w ays to obt ain d ocumentatio n, technical assistance, and other technical resources. These sections explain

how to ob tain technical information from Cisco Systems.

Cisco.com

You can a ccess the most current C isco documentatio n on t he World Wide Web at this URL:

ht tp: //w w w. cisco .co m/univer cd/ho me/home.h tm

You can access the Cisco website at this URL:

htt p://w w w.cisco. com

International Cisco websites can be accessed from this URL:

htt p://w w w.cisco. com/public/count ries_la ngua ges.shtml

29091

Power switch
http://www.cisco.com/univercd/home/home.htmhttp://www.cisco.com/http://www.cisco.com/public/countries_languages.shtmlhttp://www.cisco.com/public/countries_languages.shtmlhttp://www.cisco.com/http://www.cisco.com/univercd/home/home.htm


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Documentation CD-ROM

Cisco documentation a nd ad ditional literature are available in a Cisco Documentation CD -RO M package, which may have

shipped w ith your product. The Documentation CD -RO M is updat ed monthly and may be more current tha n printed

documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Registered C isco.com users can order the Do cumentation C D-ROM (product number DO C-CO ND OC CD = ) through the online

Subscription Store:

ht tp: //w w w. cisco .co m/go/subscr ipt ion

Ordering Documentation

You can find instructions for ordering documentation at this URL:

ht tp ://w w w. cisco .co m/univercd/cc/td /do c/es_inpck/pd i.h tm

You can order Cisco documentation in these ways:

Registered C isco.com users (Cisco direct customers) can ord er Cisco product documentat ion from th e Netw orking Prod uctsMarketPlace:

ht tp: //w w w. cisco. com /en/US/pa rt ner/or der ing/ind ex.sh tml

Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number DOC-CONDOCCD=)

thro ugh the online Subscription Sto re:

ht tp: //w w w. cisco. com /go /subscr ipt ion

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco SystemsC orpora te Headq uarters (C alifo rnia, U.S.A.) at 408 526-7208 or, elsewhere in Nort h America, by ca lling 800 553-NETS

(6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedbackat the top ofthe page.

You can email yo ur comments to b [email protected].

You can submit your comments by mail by using the response card behind the front cover of your document or by writing tothe follow ing ad dress:

C isco Systems

Attn: Customer D ocument O rdering

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

7 Obtaining Technical AssistanceC isco provides C isco.com, w hich includes the Cisco Technical Assista nce Center (TAC) Website, a s a starting point f or a ll

technical a ssistance. Customers and part ners can ob ta in online documenta tion, troub leshoot ing tips, and sa mple configura tions

from the C isco TAC w ebsite. C isco.com registered users have complete access to the technical support resources on the C iscoTAC website, including TAC tools and utilities.

Cisco.com

C isco.com offers a suite of interactive, netwo rked services that let you a ccess C isco informat ion, netw orking solutio ns, services,

programs, and resources at any time, from anyw here in the w orld.

Cisco.com provides a broad range of features and services to help you with these tasks:

Streamline business processes a nd improve prod uctivity
http://www.cisco.com/go/subscriptionhttp://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htmhttp://www.cisco.com/en/US/partner/ordering/index.shtmlhttp://www.cisco.com/go/subscriptionhttp://www.cisco.com/go/subscriptionhttp://www.cisco.com/en/US/partner/ordering/index.shtmlhttp://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htmhttp://www.cisco.com/go/subscription


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Resolve technical issues with online support

Dow nload a nd test softw are packages

Order Cisco learning materials and merchandise

Register for online skill assessment, tra ining, and certification progr ams

To ob ta in customized informa tion a nd service, you can self-register on C isco.com at t his URL:

htt p://w w w.cisco. com

Technical Assistance Center

The Cisco TAC is ava ilable to all customers w ho need technical a ssistance w ith a C isco product, technology, or solution . Tw o

levels of support a re ava ilable: the C isco TAC w ebsite and the Cisco TAC Escalat ion C enter. The avenue of support tha t yo u

choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize C isco TAC inq uiries accord ing to urgency:

Priority level 4 (P4)You need information or assistance concerning Cisco product capabilities, product installation, orbasic product configuration.

Priority level 3 (P3)Your network performance is degraded. Network functionality is noticeably impaired, but mostbusiness opera tions continue.

Priority level 2 (P2)Your production netw ork is severely degrad ed, a ffecting significant a spects of business operations.No workaround is available.

Priority level 1 (P1)Your production netw ork is dow n, a nd a critical impact t o business operatio ns w ill occur if service isnot restored q uickly. N o w orkaround is a vailable.

Cisco TAC Website

You can use the Cisco TAC w ebsite to resolve P3 and P4 issues yourself, saving b oth cost a nd t ime. The site provides

aro und-the-clock access to o nline tools, know ledge bases, a nd soft w are. To a ccess the Cisco TAC w ebsite, go t o t his URL:

ht tp: //w w w. cisco .co m/ta c

All customers, pa rtners, and resellers w ho ha ve a va lid C isco service contra ct have complete access to the technical support

resources on the Cisco TAC w ebsite. Some services on the C isco TAC w ebsite require a C isco.com login ID and passw ord. If

you have a va lid service contract but do no t have a login ID or pa ssw ord, go to this URL to register:

ht tp ://to ols.c isco .co m/RPF/regist er/regist er.do

If yo u are a C isco.com registered user, a nd yo u canno t resolve your technical issues by using the C isco TAC w ebsite, yo u can

open a case online at this URL:

ht tp: //w w w. cisco .co m/en/US/suppo rt /ind ex. htm l

If you ha ve Internet access, w e recommend tha t you o pen P3 and P4 ca ses through the C isco TAC w ebsite so that you can

describe the situation in your own words and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escala tion C enter add resses priority level 1 or prio rity level 2 issues. These classificat ions a re assigned w hen

severe netw ork degrad at ion significantly impacts business opera tions. When you conta ct the TAC Escalatio n Center w ith a P1

or P2 prob lem, a C isco TAC engineer automa tically opens a case.

To ob ta in a directory of toll-free Cisco TAC telephone numbers for your count ry, go to t his URL:

htt p://w w w.cisco.com/w arp/public/687/Directo ry/D irTAC. shtml

Before calling, please check wit h your netw ork operat ionscenter to determine the level of C isco support services to w hich your

company is entitled: f or exa mple, SM ARTnet, SMARTnet O nsite, or N etwo rk Supported Accounts (NSA). When yo u call t he

center, please have ava ilable your service agreement number a nd y our prod uct serial number.
http://www.cisco.com/http://www.cisco.com/tachttp://tools.cisco.com/RPF/register/register.dohttp://www.cisco.com/en/US/support/index.htmlhttp://www.cisco.com/warp/public/687/Directory/DirTAC.shtmlhttp://www.cisco.com/warp/public/687/Directory/DirTAC.shtmlhttp://www.cisco.com/en/US/support/index.htmlhttp://tools.cisco.com/RPF/register/register.dohttp://www.cisco.com/tachttp://www.cisco.com/


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8 Obtaining Additional Publications and InformationInformation about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalogdescribes the netw orking products offered by Cisco Systems as w ell as ord ering and customersupport services. Access the Cisco Product Catalogat this URL:

ht tp: //w w w. cisco. com /en/US/pro duc ts/pro ducts_cat a log _links_la unch .ht ml

C isco Press publishes a w ide range of netw orking publicatio ns. C isco suggests these titles for n ew a nd experienced users:I nternetw ork ing Terms and Acronyms Di ctionary, I nternetw ork ing Technology H andbook, Int ernetwor ki ngTroubl eshootin g G uide, and the I nternetw ork ing Design Guide. For current Cisco Press titles and other informa tion, go t o

Cisco Press online at this URL:

htt p://w w w.ciscopr ess.com

Packetmagazine is the Cisco monthly periodical that provides industry professionals with the latest information about thefield of networking. You can access Packetmaga zine at this URL:

ht tp: //w w w. cisco. com /en/US/abo ut/ac123/ac114/abo ut_cisco_pa cket_ma ga zine. ht ml

iQ M agazineis the C isco mont hly periodica l that pro vides business leaders and d ecision makers with the latest informa tionabout the networking industry. You can access iQ M agazineat this URL:

htt p://business.cisco.com /pro d/tree.ta f%3fa sset_id= 44699&pub lic_view = true&kbn s= 1.ht ml

I nternet Prot ocol Journalis a q uart erly journal published b y C isco Systems for engineering professionals involved in thedesign, development, and operation of public and private internets and intranets. You can access the I nternet Prot ocol

Journalat this URL:

ht tp: //w w w.c isco. com /en/US/abo ut/ac123/a c147/abo ut_cisco_the_internet_pro to col_jour na l.h tml

TrainingCisco offers world-class networking training, with current offerings in network training listed at this URL:

ht tp: //w w w. cisco. com /en/US/lear ning /le31/learning_recom mend ed_tra ining_list.h tml
http://www.cisco.com/en/US/products/products_catalog_links_launch.htmlhttp://www.ciscopress.com/http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.htmlhttp://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.htmlhttp://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.htmlhttp://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.htmlhttp://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.htmlhttp://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.htmlhttp://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.htmlhttp://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.htmlhttp://www.ciscopress.com/http://www.cisco.com/en/US/products/products_catalog_links_launch.html


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Corporate HeadquartersCisco Systems, Inc.170 West Tasma n D riveSan Jo se, CA 95134-1706USAwww.cisco.comTel: 408 526-4000

800 553-NETS (6387)Fax: 408 526-4100

European HeadquartersCisco Systems International BVHaarlerbergparkHaarlerbergweg 13-191101 CH AmsterdamThe N etherland swww-europe.cisco.comTel: 31 0 20 357 1000Fax: 31 0 20 357 1100

Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jo se, CA 95134-1706USAwww.cisco.comTel: 408 526-7660Fax: 408 527-0883

Asia Pacific HeadquartersCisco Systems, Inc.Ca pital Tow er168 Robinson Road#22-01 to #29-01Singapore 068912www.cisco.comTel : +65 6317 7777Fax: + 65 6317 7799

Cisco Systems has more than 200 offices in the following countries. Addresses, phone numbers, and fax numbers are listed on the

Cisco Web site at www.ci sco.com/go/offic es

Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile China PRC Colombia Costa Rica Croatia Czech Republic Denmark Dubai, UAEFinland France Germany Greece Hong Kong SAR H ungary India Indonesia Ireland Israel Italy Ja pan Korea Luxembourg Malaysia MexicoThe Netherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico Romania Russia Saudi Arabia Scotland Singapore SlovakiaSlovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabw e

CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access RegistrarAironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logoCisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ NetReadiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networkers, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way tIncrease Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.(0711R)