Business Enablement and Strategy Team

For more information, please go to our website:Cisco.com/go/customerloyalty

Customer ProgramsCisco Customer Loyalty

Rewards Customers by giving them loyalty points, based on their purchase of Cisco Products and Services

Customer Benefits - Cisco Customer Loyalty

Sponsored by the Sales Organization and Learning@Cisco. Increase Customers Loyalty through Education and Rewards.

Setup can be tailored to fit their specific needs.

Encouraged to educate employees on Cisco products.Use loyalty points for Learning Credits,

Rewarded for their loyalty to Cisco. Redeem points for educational offerings from Learning@Ciscoand our Learning Partners for their loyalty to Cisco.

Increased the number of Cisco Certified team members.85%* of CCL members report increased optimized use of Cisco products, and reduced frustration.

Provided an easy to use points scheme.1 loyalty point equivalent to $1 USA. Loyalty points can convert to Learning Credits in bundles.

Provided tools and systems to help them get the most out of their loyalty points.

* Cisco Customer Loyalty member survey 07/2014 - present

Redeem Loyalty Points for Learning Credits

Learning Credits Rewards 100 Loyalty pts. = 1 LC

Cisco Learning Credits can be redeemed for*:

• Cisco Training Services offerings• Authorized training from a Cisco Learning Partner• Cisco certification training and labs• Vouchers and voucher bundles for certification exam fees• Cisco Learning Network Store products• Cisco Live events and Cisco Connect Toronto• Cisco Lancope training• *Subject to change

Loyalty Points Rewards 1Loyalty pt. ~ $ 1 USD

Customer Portal Cisco Customer Loyalty

Secure portal accessible

on Web

Mobile access for CLC

redemptions

Monthly notification emails

Points Balance Statements, Redemption

transactions can be viewed

Customers check latest balances of reward points

through a designated Team Captain login