cisco intranet case study " oct 2015
TRANSCRIPT
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Elijah Lovejoy
IT Architect, Cisco.com & Cisco IntranetOct 23, 2015
Convergence @ Cisco
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“Going forward, our new CEC will be my main platform for communicating with you. We’ve worked to streamline and simplify the CEC, and as we’re all moving fast, I hope you will use this to stay in tune with what’s happening at Cisco.”
– Chuck Robbins
Sept. 2015:• 4.2m page views• 103k unique visitors
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ConvergenceCloud & SaaSWhat’s Next: Collaboration
Agenda
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Convergence
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Why does Cisco have different platforms for internal and external sites?
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Partner & Sales resources
Integrated with other pre-sales content on www.cisco.com (login required)
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SalesConnect
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Employee connection is now one of six site areas
on www.cisco.com
(visible to employees only)
Quick Tasks for Employees
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Tues. Oct 15: 50k Visitors211K page views (178k home page views)
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People, Process & Platforms
• From 2 biz and IT teams to 1 of each• Single brand and governance for all web sites• From 2 web content management systems to 1
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Cloud & SaaS
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On Premise
• Web Content Management• Wikis• Email & Calendering• Case management tools
SaaS
• Box• Jive• Collaboration (Webex,
Spark)• HR Applications• SalesForce
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• Casual authoring• Groups• Blogs
Jive enables casual content creation
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Jive: 50k users every week &180k Documents created in under a year
January June Oct0
10000
20000
30000
40000
50000
60000
Documents Created / week Visitors / week
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Box
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Salesforce
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Collaboration
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Collaboration
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WebEx’s Business Day at Cisco
o Team Meetingso Large Online Events
o Customer Supporto Release Managemento Internal Priority Escalations
o Customer Meetingso Partner EngagementB2BB2E
Power Horse of ConC Conferencing850K Meetings / Month
Any Device
Content Focused Simple Schedule & Join Experience
Ops
43,000 Meetings / Day 172,000 Hours / Day 163,000 Attendees/ Day
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SalesForce.com IntegrationCase Study
Goal: Increase Virtual Sales productivity by tying calls to deals and open programs
Solution: Click to Dial with analytics using Jabber SDK
Adoption: 75K Calls per Month, 100% adoption by user population
Value Opportunity: $9M/year productivity savings
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Rich social platformEmbedded collaboration features• Click to Meet
(WebEx)• Click to Call
(video or voice / Jabber + UC)
• Click to IM (Jabber)
Social Collaboration with Jive
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Unlimited virtual rooms
Introducing Cisco Spark
Persistent and secure messaging and file sharing
Face-to-face meetings with screen sharing
Superior business-class experience
Making Teamwork Simpler.
The Cisco Spark™ application simplifies teamwork by making communication seamless. Send messages, share files, and meet with different teams, all in one place.
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ConvergenceCloud & SaaSWhat’s Next: Collaboration
Recap
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Ben Thompson, https://stratechery.com/2015/unicorns/
“the technology industry is on the verge of the plateau of productivity, a steady march to remake industry after industry”
Vipul: What?