cisco ip phone training - bowling green state university€¦ · · 2017-12-06cisco ip phone...

Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 1

Cisco IP Phone Training 8945 IP Phone

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

• Basic IP Phone Usage

• Advanced IP Phone Features

• IP Phone Customization

• What’s Next?


• What is Unified Communications? • Why is BGSU moving to Unified

Communications? • What are the differences between my old

phone and my new phone? • What changes should I be aware of?

There are new features, but there will be no changes in basic phone functions!


Handset

Video Camera

Video / Phone Display

Line Buttons

Soft Keys

Audio Controls Dial Pad

Mid-Call Options

Voicemail


There are multiple ways to initiate a call on your new phone. 1.  Lift the handset and begin to dial, just like you would on your home phone. 2.  Press the Speaker Phone button and begin to dial. 3.  Press the button next to the phone number you wish to call from

(the Line button) and begin to dial.

4.  Dial the number first, then choose any of the above options to place the

call.

Your Phone

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9

1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red).

2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

3 Programmable feature buttons

Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to:

• Phone lines and intercom lines

• Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features)

• Web-based services (for example, a Personal Address Book button)

• Call features (for example, a Privacy button)

Buttons illuminate to indicate status:

• Green, steady—Active call or two-way intercom call

• Green, flashing—Held call

• Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

• Amber, flashing—Incoming call or reverting call

• Red, steady—Remote line in use (shared line or Line Status)

• Red, flashing—Remote line on hold

4 Softkey buttons Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.

5 Transfer button Transfers a call.

6 Conference button Creates a conference call.

7 Hold button Places an active call on hold.

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8 Navigation bar and Select button

The Navigation bar allows you to scroll through menus and highlight items. When phone is on hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow).

The Select button (in the middle of the Navigation bar) allows you to select a highlighted item.

9 Headset button Toggles the headset on or off. When the headset is on, the button is lit.

10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11 Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

12 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit.

13 Volume button Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

14 Messages button Auto-dials your voice messaging system (varies by system).

15 Applications button Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, and phone model information.

16 Contacts button Opens/closes the Directories menu. Use it to access personal and corporate directories.

17 Handset Phone handset.


•  External Calls Dial “9”, then enter the telephone number you wish to call.

•  Internal Calls (Calling others within BGSU)

Your extensions are the same 5-digit numbers you have now. Dial a colleague’s 5-digit extension number to call them.

What is my number?

You can locate both your full external telephone number and your 5 digit extension number in the display of your IP Phone.

Full Phone #

Extension #


Just as with making a call, you have several options for ending your call.

1.  If you are talking on your handset, simply place the handset back in the receiver to end the call.

2.  Press the soft key located under the word End Call in the display of your IP Phone.


There are multiple ways to answer a call on your new phone. 1.  Lift the handset, just like you would on your home phone. 2.  Press the Speaker Phone button. 3.  Press the button next to the phone number

(the Line button) which is ringing.

The Caller ID of the person calling you will appear in the display.

Your Phone





















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•  Your IP Phone is equipped with a video camera to increase the effectiveness of your communications.

•  Video will not automatically appear when you are connected to another user with video capabilities. To present your video to the caller, press the red Video Mute button.

Video Camera

Video Display

To temporarily disable your video from transmitting, press the Video Mute button.

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2 Video Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone.

3 Lens Cover button Integrated lens cover protects the camera lens.

4 Softkey buttons Allows you to access the softkey options (for the selected call or menu item) displayed on your phone screen.

5 Navigation pad and Select button

The two-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.

The Select button (center of the Navigation pad) allows you to select a highlighted item as well as wake up the phone from deep sleep mode.

The Select button is lit (white) when the phone is in power-save mode.


7 Hold button Places a connected call on hold.


9 Redial button Redials a call.

10 Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number).

11 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).

If external speakers are connected, the Speakerphone button selects them as the default audio path.

12 Video Mute button Mutes the video from the phone screen during a video call. When Video Mute is on, the Video Mute button is lit red.

13 Mute button Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red.


When you place a call on hold, the person on hold hears music and you can not hear them. You should use hold if you are going to to step away from your desk during a call, or need to leave the conversation for a brief period of time.

•  To place a call on hold, press the Hold button. Hanging up the handset will not disconnect the call when the caller is on hold. The hold icon will appear next to the call in the display of your IP Phone to indicate the call is currently on hold.

•  To return to the call, press the soft key under the word Resume in the IP Phone display.

Your Phone


2 Video Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone.

3 Lens Cover button Integrated lens cover protects the camera lens.

4 Softkey buttons Allows you to access the softkey options (for the selected call or menu item) displayed on your phone screen.

5 Navigation pad and Select button

The two-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.

The Select button (center of the Navigation pad) allows you to select a highlighted item as well as wake up the phone from deep sleep mode.

The Select button is lit (white) when the phone is in power-save mode.


7 Hold button Places a connected call on hold.


9 Redial button Redials a call.

10 Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number).

11 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).

If external speakers are connected, the Speakerphone button selects them as the default audio path.

12 Video Mute button Mutes the video from the phone screen during a video call. When Video Mute is on, the Video Mute button is lit red.

13 Mute button Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red.


When you place a call on Mute, you can still hear the caller, but they cannot hear you. You should use mute if you want to remain in the conversation but do not wish to be heard. The other person (or people) on the phone will not have any indication you have momentarily silenced your end of the conversation.

•  To place a call on mute, press the Mute button. The button will remain lit in red to indicate the call is currently on mute.

•  To remove yourself from mute, simply press the Mute button again. The button will no longer be lit.

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Muting your phone will NOT mute your video!


When you have a call on your line, you may transfer that call to anyone in or outside your agency.

1.  With the call live on your line (not on hold), press the Transfer button. This will put the caller on hold automatically, and you will hear dial tone.

2.  Enter the telephone number you wish to transfer to. You will need to enter this just as you would dial it directly from your phone.

3.  You may either press the Transfer button again to immediately complete the transfer, or you may wait for the other person to answer the call, speak to them, then press Transfer again when you are ready.

Your Phone





















Your Phone





















Your Phone






















Conference Calls allow you to be on a single phone call with 5 additional participants.

1.  With the first participant on an active call, press the Conference button. This will place the first caller on hold.

2.  Once the second call is answered, press the Conference button again to add the second call to the first. You can now talk to both participants at the same time.

Repeat the above steps to add up to 4 more calls.

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8 Line 1 and Line 2 buttons

Line 1 selects the primary phone line.

Depending on how your system administrator sets up the phone, Line 2 may provide access to:

• Secondary phone line

• Speed-dial number (speed-dial button)

• Web-based service (for example, a Personal Address Book button)


• Green, steady—Active call



• Red, steady—Remote line in use (shared line)






1

2

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2

If your first call is a video call, when you add a second call video will stop. Video conference is not supported.


When you have a voice message in your mailbox, the red light on your IP Phone handset will illuminate.

To check your messages from your IP Phone, press the Messages button, then enter your PIN followed by # when prompted.

You may also check your voicemail messages from outside your office using any telephone.

1.  Dial your own telephone number. When your voicemail greeting begins to play, press the Star Button on your phone’s keypad.

2.  Enter your PIN followed by # when prompted.

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When you have a message, your handset will light and an envelope will appear next to the line with the message.


Soft keys are pre-programmed options that will change depending on the current state of your phone. For example, if you are on an active call, you may see End Call and Call Park in the display above the buttons, but when your phone is ringing, you will see Answer and iDivert (send direct to voicemail) above those same buttons.

Soft keys offer more advanced features, such as Call Forward, Redial, and Speed Dial.


You have the ability to forward all your telephone calls to another extension, an external telephone number, or your voicemail. When your IP Phone is forwarded, your IP Phone will not ring with incoming calls.

1.  Press the soft key under the Fwd All in the IP Phone display.

2.  Enter the phone number you wish to forward your calls to, exactly how you would dial it directly from your IP Phone.

3.  The phone number your calls are forwarding to will be shown in the display of your IP Phone.

4.  To cancel the forwarding, press the Fwd Off soft key.

To forward to voicemail, press the Fwd All soft key, then press your Messages button.

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Do Not Disturb allows you to temporarily silence your phone from ringing with any new calls without sending callers directly into your voicemail. You will still have visual indication of incoming calls.

To activate Do Not Disturb on your phone, press the DND soft key. You will see the Do Not Disturb message appear indicating your phone is in Do Not Disturb mode.

To turn off Do Not Disturb, press the DND soft key again. The Do Not Disturb message will be removed from the display.


•  When an incoming call is ringing on your line, you have the option to send the caller directly to your voicemail by pressing the Divert soft key.

•  Note: When you use Divert, calls will always be delivered into YOUR voicemail inbox, regardless from where the call was forwarded. When calls Ring No Answer, the caller will be delivered into the voicemail inbox of the original person they called, provided they have voice mail. Within the caller ID of the caller, the system will tell you if it is a forwarded call.


You can look up the phone numbers of colleagues and dial them directly from your Cisco IP Phone using the Contacts button.

Your Phone


Phone Screen


14 Messages button Auto-dials your voicemail system (varies by system).




1 Header Displays date, time, and directory number.

2 Line details and other phone information

During a call, displays details for the active line. If not on a call, displays line text label and other information such as placed calls, speed dials, and phone menu listings.

3 Softkey labels Display softkeys for available features or actions.

1.  Press the Contacts button.

2.  Use the Navigation Bar to scroll down to the BGSU Directory.

3.  Press the Select button located in the middle of the Navigation Bar.

4.  Search for a colleague by entering some or all of the information in the First Name and Last Name fields, then select Search.

5.  When you locate the person you wish to reach, highlight the name, press Select, then press Dial.

Your Phone


Phone Screen










Navigation Bar and Select Button

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1

2

Contacts Button


You can view a list of all past received, placed, and missed calls.

1.  Press the Applications button.

2.  The first option will be Call History. Press the Select button in the center of the Navigation Bar.

To dial from Call History, use the Navigation Bar to highlight the number you wish to call, then lift the handset or press the Speaker button.

Your last 150 calls will be saved.

Your Phone


Phone Screen










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You can choose a custom ringtone for your phone to distinguish it from other ringing phones.

1.  Press the Applications button.

2.  Use the Navigation Bar to scroll to Preferences, then press the Select button in the middle of the Navigation Bar.

3.  Ringtone should be the first option in your list. Press the Select button.

4.  You can listen to all 29 ringtones by scrolling through the list, then selecting Play.

5.  When you find the ringtone you like, select Set, then Apply to save the changes on your IP Phone.

Your Phone


Phone Screen











•  You may change the angle of your phone by adjusting the stand.

•  You can change the contrast on your phone display by pressing the Applications button, then choosing Contrast. Use the Navigation Bar to increase or decrease the contrast.

•  You may use the Volume Bar to change the volume of the ringer when you are not on an active call, or change the handset volume when you are on an active call.

Your Phone


Phone Screen











•  You may create up to 199 speed entries for frequently called contacts. To do this, you must open a web browser and navigate to the Communications Manager User Options website located at:

http://MyPhone.bgsu.edu/ucmuser

1.  Enter your BGSU Username and Password.

2.  Click the Login button to continue.


•  You are now logged in to the Communications Manager User Options webpage. If you have more than one device assigned to you, click on the device you wish to add speed dials to in the left hand column, then select Phone Settings.


•  You may now complete the Speed Dials for This Phone fields for your speed dial entries. You must enter the phone numbers exactly how you would dial them from your phone. (5-digits for internal contacts, 9 + full telephone number for external numbers)

•  Click Save to save your entries. Your phone will reset as it is updated with your new Speed Dial entries.


If you have open line buttons on your phone, the Speed Dials will fill those lines first. You will be able to tell if a line button is a speed dial by looking for this symbol next to the line button.

You may also dial your Speed Dial entries by lifting your handset, pressing the Speed Dial soft key, enter the corresponding Speed Dial entry number, then press the Speed Dial soft key once more.

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Depending on setup, your phone can support these speed-dial features:

• Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing.

If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial line by using the line status indicators.

• Speed-Dial Codes—Allow you to dial a phone number from a code (sometimes referred to as abbreviated dialing).

Related Topics• Speed Dial on the Web, page 73

• Line Status Indicators, page 56

Place a Call with a Speed-Dial ButtonBefore you can use speed-dial buttons on your phone, you must set up speed dial on your User Options Web pages.

To place a call, press a speed-dial button on the left side of your phone.

Place a Call with a Speed-Dial CodeBefore you can use speed-dial codes on your phone, you must set up the codes on your User Options Web pages.

Use a Speed-Dial Code On HookEnter the speed-dial code and press the Speed Dial softkey.

Use a Speed-Dial Code Off Hook 1. Lift the handset and press the Speed Dial softkey.

2. Enter the speed-dial code and press the Speed Dial softkey again to complete the call.

TransferTransfer allows you to redirect a connected call from your phone to another number:

• You can redirect a single call to another number that you specify.

• You can also connect two calls on one line or two different lines to each other (without remaining on the line yourself).


Classroom Phones


Advanced User Phones


• Watch your email for communications regarding when you will receive your new phone.

• When you receive your new phone, it will not have a number assigned. You will be notified when your phone number will transfer from your old phone to your new phone.

• Contact the Technology Support Center (TSC) with any questions.

Thank you. Thank you.

cisco ip phone training - bowling green state university€¦ · · 2017-12-06cisco ip phone...

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