cisilion skype for business event oct 2015
TRANSCRIPT
6th October 2015Rob Quickenden – Chief Strategy Officer
Demetri Nicolaou – Microsoft Pre-Sales ConsultantJames Hinton – UC Practice Lead
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INSPIRING INTELLIGENT CHANGE
ABOUT CISILION Established in 2000
Enterprise Networking and Collaboration Experts
Global Systems Integrator
Business Led Not Technology Led
Award Winning Customer Service
Working with Clients in 56 Countries across 5 Continents
London Based Productivity Focused Innovation Centre
UK Innovation in Revenue Marketing Partner of the Year – 2015
EMEA Partner of the Year - Riverbed Partner Summit 2015
Enterprise Solution of the Year - IT Europa IT Excellence Awards
Architectural Excellence Borderless Networks Partner of the Year - Cisco Global Partner Summit
Capital Partner of the Year - Cisco Global Partner Summit
Mobility Solution of the Year - IT Europa European IT Excellence Awards
Enterprise Convergence Solution of the Year - Comms Business Awards
Most Innovative Business Impacting Network of the Year
CISILION COMPANY OVERVIEW
15 INDUSTRY AWARDS
INSPIRING INTELLIGENT CHANGE
OUR STORY IN NUMBERS
Three office hub locations
New YorkLondon
Hong Kong
35+
PARTNER ACCREDITATIONS
500+
UNIQUE CERTIFICATIONS
$650m
CUSTOMER SUPPORTED ASSETS
WORKING WITH CLIENTS IN… 56COUNTRIES 5 CONTINENTS
THE OFFICE HUB LOCATIONS
NEW YORK LONDON HONG KONG
23% AVERAGE REVENUE GROWTH PER ANNUM SINCE 2010
15 INDUSTRY AWARDS RECOGNISING CHANNEL EXCELLENCE
98% CLIENT RENEWAL RATE
INSPIRING INTELLIGENT CHANGE
WHO DO WE WORK WITH?
INSPIRING INTELLIGENT CHANGE
WHO DO WE WORK FOR?
WHAT’S ALL THE HYPE ABOUT SKYPE…
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The Skype for Business Journey
2003
2015Skype for Business
2008
2010
INSPIRING INTELLIGENT CHANGE
Lync 2010 to Skype for Business
• Contacts enhancements• Improved online meetings• Information sharing• Attendee and Web App• Video Enhancements• Enhanced Phone Experience• Delegate enhancements• Privacy relationships
• Enterprise Voice• Disaster Recovery• Routing• Response Group• Conferencing enhancements• Exchange Server Integration• Persistent Chat • Archiving• VDI and Client Less Support
• Skype like UI• Call via Work replaces RCC• Response Group Service• SILK in Skype for Business• Call quality dashboards• Chat and presence reliability• Mobility Improvements• Conferencing reliability• Manageability improvements
INSPIRING INTELLIGENT CHANGE
Skype for Business Official* timeline Skype for Business Clients, Server, OnlineGeneral availability in 1H CY15
Complete Meeting Solution in Office 365Hybrid scenarios with broadcast meetings in 2H CY15, Cloud recording to follow
Enterprise voice in Office 365 US in 4Q CY15, multiple European countries in CY16, beyond in CY17
2015 2016 2017
Skype for Business is Cloud FirstScenario parity with Server, Global support in FY17
INSPIRING INTELLIGENT CHANGE
Complete meeting solutionSkype meetingbroadcastReach thousands for very large meetings, attendees join from virtually any browser and device
PSTNconferencingUse a dial-in number to join Skype meetings from any device, dial-out to bring participants into the meetingConnected meeting experience
Modern attachments, ‘meet now’ in unified groups, online meetings by default
Video and content sharingOffice real-time co-authoring in Skype for Business, fast HD video-based screen sharing
Surface hub and skype room systemsTeam collaboration device from Microsoft, full spectrum of meeting devices with partners
Skype meeting broadcast
Office real-time Co-authoring in skype for business
INSPIRING INTELLIGENT CHANGE
Cloud PBX and PSTN callingCloud PBXManage your calls right within O365; eliminate separate PBX systems for information workers
• Everywhere accessMake, receive and transfer calls from mobiles, tablets, and PC’s, from nearly anywhere with internet access
• Consolidated managementOffice 365 administration portal as the central location to manage users for communications, email and content
• Global deployment optionsTake advantage of your existing telephony infrastructure (i.e. traditional PBX systems or on-premises SIP trunks)
PSTN callingSubscribe to calling plans from Office 365, use existing phone numbers or get new ones, starting in the US this year
How you can manage your calls
INSPIRING INTELLIGENT CHANGE
What…? No E4?
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INSPIRING INTELLIGENT CHANGE
RIP and Re-Deploy Options
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Enterprise Voice in Office 365PSTN services provided by Microsoft*
User hosted in Office 365PSTN services integrated on-promised
End-User features & Customer PSTN services integrated on premise.
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Lync 2013• Remote Call Control• Direct SIP• Voice Gateway Integration• CUCI Lync
Integration & Migrate OptionsSkype for Business• Call via work (replaces RCC)• Direct SIP• Voice Gateway Integration • Cisco CUCI Lync*
*Support for Skype for Business 2015 Version: 15.0.4719.1000 32-Bit Edition.
INSPIRING INTELLIGENT CHANGE
Our Microsoft Partner Ecosystem
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INSPIRING INTELLIGENT CHANGE
Why Work with Cisilion? Business Led & Flexible Approach 15 years of Voice and Networking Heritage We partner with the 2 Global Leaders in UC&C …and leading Eco System Partners …meaning we can remove the technical barriers to design, implementation and migration We help you drive success, ROI and User Adoption through our On-Boarding Services
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Support & Managed Services
Training & Adoption Services
Project & Change Management
Strategic advisoryCisilion Collaborati
on Services
Consultancy Services
DEMO
WELCOME BACK
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Skype for Business is a game changer…Offering the ability to transform the ways people work, reaping significant RIO…..but
only if users change their behaviour..
Enables you to• Text, call, communicate• Meet Discuss, collaborate• Connect, present, demonstrate
From your• Laptop• Desktop• Tablet• Phone• Meeting/Conf Room
With• Colleagues• Customers• Skype Contacts• Remote users anywhere, anytime
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Adoption Services – The Key to Success
Increase Business
Productivity
Improve Employee
Satisfaction
Drive Operational
Efficiency
Mitigate Escalations
Save Time and Money
Adoption Impacts ROI
Change drives adoption which in-turn impacts ROI
“User Adoption is the daily, habitual use and deep utilisation of a product or technology by end-users”. #TheFaceBookEffect
Adoption requires that users change their behaviour – sometime is needs to be driven or enforced!
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Resistance is a natural reaction to changeAvoid using a push strategy, that will just deed the resistanceBecome aware of “red flags” that may hamper change and adoption
Adoption Services – The Key to Success
Change is a processChange drives adoption adoption leads to ROI
FACT! 70% of change initiatives fail due to poor user adoption!http://www.kenblanchard.com/img/pub/Blanchard_Mastering_the_art_of_change.pdf
Connect users change to business resultsUtilise a push strategy for optimal impactTake a proactive approach using a common framework and success indicatorsMaintain focus on the end-user
Why do so many change projects fail?
Push Strategy“Re-use your towels.
It save us money!”
Pull Strategy“Each day we use millions of gallons of water and tons of detergent to wash towels that have only
been used one. Decide for yourself – a towel on the rack means “I will re-use it again”.
Many customers implement a push strategy without even knowing it and end up managing resistance instead of change.
THANK YOU
- Standalone environment that “extends” to your desktop and mobile - Allows real users to use the benefits to help sell it back into the business- Enables you to build momentum and gain “sponsors”- Can be funded / part funded through DPS Days
Try it, Use It, Adopt it……
INSPIRING INTELLIGENT CHANGE
Why Work with Cisilion? Business Led & Flexible Approach 15 years of Voice and Networking Heritage We partner with the 2 Global Leaders in UC&C …and leading Eco System Partners …meaning we can remove the technical barriers to design, implementation and migration We help you drive success, ROI and User Adoption through our On-Boarding Services
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Support & Managed Services
Training & Adoption Services
Project & Change Management
Strategic advisoryCisilion Collaborati
on Services
Consultancy Services