cities for active inclusion 2010

8/6/2019 Cities for Active Inclusion 2010

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Quality of social services and the social economy: key lessons from cities - 1

Cities and aCtive inClusion: quality of

soCial serviCes and the soCial eConomy

k


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2 - Quality of social services and the social economy: key lessons from cities

ep c

t pb ep u Pg ep s s

(2007-2013). t pg g b d G ep, s a i

ep c. i w b pp p bj

ep u p , s ag, b

b euroPe 2020 g .

f : p://.p./pg.

t pb p p ep

c.

2010


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Table of Contents1. Introduction 4

2. Quality of social services 6

2.1 t p g q 7

2.2 cg g q 10

2.3 rp g g q 11

2.4 f p g q 13

3. Social economy 14

3.1 t p ppg 15

3.2 cg ppg 17

3.3 rp g ppg 18

3.4 f p pp 19

4. Conclusions 20


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1 Introductiont p p w , g p

g ep u. i b p

p b . f pg q (B,

Bg, B, cpg, s), ppg (Bg, kw, l mp-rbx, r s). 1


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Main issues and groups of people in need of active inclusion

i p, b x w w. t g gp p pp.

a b p pp , p .

t w p bg q w jb bg b

bg p . i , xp b pp

w p g. a g p x , xg w

g p. s gg pp

(Bologna, Brno) w p g (Copenhagen) g.

s p g p bw gb

p b pp g x. f xp,

Stockholm, rb p 30% w g. 2 W g pp p, ,

b, b b, pp w pb, , g w-.

a b gp pp bg g g

bg x. t : g p (g ) (Bologna, Brno ),

(Sofia), wg p (Bologna, Krakow Lille Mtropole-Roubaix), w 45 55 g

(Bologna, Brno), r (Brno, Krakow Sofia)g g neet3 (Copenhagen, Krakow).tb 1

gp pp b .

Table 1

Groups of people most in need of active inclusion as identified by cities

h Wg p

Pp w b sg p / p

Pp w pb yg g / g pp

sb b o w ( 45, 50 55 g)

e c

mg neet

lw e r

t w g w: p w w

quality social services z, pg w p, g

p w p g q . P

w pp social economy, g p p, g p w

p ppg .

1 m g p p b p: p://b./lJiw.2 d 2008, s e c: s, db 2010.3 Pp w n e, ep tg.


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2 Quality of social servicest p w b b q

p b g q

. t w b g g q ,

w p g p.4


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4 t q w b B, Bg, B, cpg s.5 s : g , p p, g gg g

, p g , g, g- (com(2006) 177 ).6

s ec r a i Pp ex lb m (2008/876/ec): p://b./hzQm.7 t sPc p w g eu mb s , ep c dG

ep, s a i.8 eu q w : p://b./6h.9 i J 2011, ec pb g g g (g ssGi), pb p:

p://b./dWre.

Quality of social services

t p q 5 p ep c p g, p

. t 2008 ep c r a i q p a i sg. 6 t

pp q , b, ,

p, p pp.

i ob 2010, s P c (sPc)7 p eu q w

8 b gg pp g, g, g pg

q ep.

t q p b ep . d

g px pb p, p . 9

2.1 Trends and practices in delivering quality social services

ag , g g q pg .

f , wg p g q

.

a p g g g g q w

g . tp, g w

g (.g. Barcelona Brno). upg, , g q

g .

t p b q :

: g g g pb p .

B g g g pb, p g

g b p g p q

x ( bx 1). t z b pp

x (Barcelona, Birmingham, Brno, Copenhagen Sofia);

Box 1

Integrated planning of social services

Brno Community planning of social services

t - pg w B 2005 w

b g . t pg, g bg b

g g gp. t

p b p, p, nGo, , .


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p : p pp. t

g p gg pp

p , w g g g (bx 2);

Box 2

Personalised services

Birmingham Direct Payments and Personal Assistants

d p w b Bg p w g

pp . u

, pp g p bg b

, g pg pp p .

d p b g- ( xp w bg p p) w - ( xp w bg p -

p p b j ).

Sofia - Assistance for Independent Living

a ip lg p pp w b, g ,

w p p . db pp w .

i 2009 ppx 950 , p 1,000 .

g/ nGo: p nGo

(Barcelona, Birmingham, Brno, Copenhagen, Rotterdam Stockholm) ( bx 3);

Box 3

Working with NGOs

Birmingham Third Sector Commissioning framework

Bg p t s cg w p

pp w g .

t pp g g g g. t

p b b p wg

g g .10

pg , p bw g p

p : p p wg p

g wg

(Copenhagen, Brno)( bx 4);

10 t Bg c c a c t s cg Pp: p://b./g3X1.


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Box 4

Improving coordination between local services

Copenhagen Coordination between Employment and Social Service Agencies

t ep ag s s ag cpg pg p

g p pp g w s s ag

pb, b . a , pp b p

pg b w p, xp pg pp

g.

Brno - Cross sectoral advisory body on social integration

t b g r, b b B c c, p

p: , g, p b b. i

ppg pb-g p b b r . mb b pb , xp, p r

nGo. t gp p p b g g

w g pb .

g p q q (Barcelona,

Birmingham Sofia ). eg q g g

p q g wg p p

p q. f xp, Barcelona mp g g pp gg pg

b q pp. i g g,

;

p x : p p

pb w g pp. f xp, Sofia mp p

p 3 18 , gg gw

p g .


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2.2 Challenges of delivering quality social services

c p b g g q : bg ;

g g q w q q ;

g p q ;

g g q w .

Budget cuts and financial constraints

n p g bg

g pb bg . ag w pb q x

bg , b g w

q p wg p. f

xp, Rotterdam, bg p p b 50% x3-4 . i Birmingham, xpg g g bw 25%-40%

bg x 3-4 . c wg Brno wg

p b.

Bg p w g b pp

p pg g .

Legislation on quality standards and indicators are not always adequate to measure the quality people need

a b p xg q q

g g xb. t p

w q q x w

(Brno, Copenhagen Sofia).

i Copenhagen xp, q g w-g p

pp pg w w b w (.. w

w z pp p b). i g

q w xb w g w . f

xp, q p p pp pg b

w b, b xp d w pp

p g- pp jb. t q p bg

b Copenhagen bg b .

Ensuring social services employees fully understand quality criteria

s p w pp wg

p q , (Barcelona, Birmingham

Brno ). t w q b g g,

w p , w w g w g q

bg .

t g q pp, , b p

p- q . t

wg b p.


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Recruiting and retaining people working in the social services sector

rg g g p w

g (Barcelona, Birmingham, Brno Sofia ). tp, wg ppp g, w g ( g-) w

b w.11

2.3 Responses to the challenges of delivering quality social services

c w g w g w pb.

Responding to the crisis: doing better with less

c g p p (.. g

w pg q) p q . nwpg pj g g b , xp g b

ict, g g p pp .

Bx 5 w w xp.

Box 5

Increasing efficiency in service delivery

Rotterdam - Group approach for labour activation programmes

tg gp b pg pp gp g g

g g w. t g, p 2007,

2011, p ( p) ( gp pp pp b g pp xg

xp w jb).

Copenhagen Screening tool for helping unemployed people

e g p w g pg g

pp. a g g b pg x gp (.g. p

, z , z jb g). t g

g w pg .

11 ep c B rp ssGi 2010 , p g:

p://b./Pgw.12 m ( d): www../gpp_w.


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Setting better frameworks for ensuring quality in social services

ag pw g q , b p

q b g g .i Sofia, xp, p q

g g . t ,

p p - gg w p q

b g b pp. t

g pj13 pp g Sofia b g g p

ep pg q . a p pj, b

g q bg g.

Making quality criteria understood

i p q,

p g p g pg w q pp (Barcelona,Birmingham, Brno Sofia).

t Birmingham c dp ag14 g w b g

, g g g-b p- p. i Sofia, p

wg -

p pp w b bg w g

g. lw, c Barcelona gg p wg

g , w g b q

. t , p p 37 , p

pp w p g g .

t g p wg - . i Brno,

g wp b p, pp q

( bx 6).

Box 6

Communicating quality standards

Brno - workshops on quality

i B wp q g gp

p : 18 wp 2010, g 180 pp. t wp p

pp p q b p .

Investing in human capital: training and retaining employees working in the social services sector

s g p wg p pp p

b g p. t pwg pp b g b

p pp g (Barcelona, Birmingham, Brno Sofia).

13 t p g pg ep Pg: z pj ep p.14 Bg c dp ag: p://b./glgf0.


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2.4 Future plans for delivering quality social services

c gg g p p, g b q b. t xp.

Integrating social services

l g w p g pb

(Barcelona, Brno, Copenhagen Krakow ). f xp, p Copenhagen

j bw p . c g

p bw bg : ep a, s s

a h c a.

Social innovation

s p p pg q . i Copenhagen, w b g w g p

b, q b d g d 2020 p.

Birmingham pg b : Q h. t w p

w p gb .

i Barcelona, p w g p. dg

p w , bg p 37 . i

p pg q , w xp w

.


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3 Social economyi , b b p

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. 15


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Social Economy

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, , , p (p pp -b g pp).

t p :

jb pp x pp w w pb p;

p p b pp ( xp p

xb b p );

jb gw: p p 2 p (.. 10%

ep b) p 11 p p ( q 6% wg

pp eu).16

t b p eu a i g ppg .t b g g g pp b . i

p g b ep 2020 g, 17 w ep p g p18

g p w p .

3.1 Trends and practices in supporting the social economy

a g p ppg g

pp. t w p b w g , Bologna19

Lille Mtropole-Roubaix20 b b w p , Stockholm

Krakow, g g .

s g p p

g pp, g, , , w p pp

w p g p g. c g

p xb, pp g pp, b

pg pp w px g. i w , p

p pb g pp w g p pp

b p w b (Rotterdam Stockholm). Stockholm p -

21 Basta22 pj w 109,000 p p p b

, xp w .

23

15 t p p b : Bg, kw, l mp-rbx, r s.16 p://b./2lx.17 t eu g , b gw 2010-2020: www..p./p2020.18 t ep p g p gp ep 2020 sg. t w db

2010 w g p. (com(2010) 758/3)p://b./9uwG.19 i 2010, e rg rg 672 p w 80,864 b 43,518 p g 3,000 g

pp. s p e 1.4 . i Bg, 2,000 g, w

500 wg w p.20 i 2008, mp l 8,983 g, pg jb 50,000 pp. rbx 2,671

g, pg jb 14,000 pp.21 t - ( b), b p sw

p p g.22 Basta w p s g g, w gg b ()

b b. t g pwg pp b b g q w, b g

bg -p: www.b..23 s: skooPi, f s g, 2007.


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s g b pp / g. i ,

g pp b pb , ep s f (esf) ,

g .

i pg Krakow Stockholm ep ,

esf. f xp, 2010 Krakow esf w p pj (ines 24)

p g. t pj b g p b b

p p g g g b pp

. s, g Stockholm, w esf pj pp

p . t livsval pj p bw b

p, g g . t sluP p p pp

g pp wg, w b pb

( bx 8 ).

i , p pp w bg p

. i Krakow, mp25 f xp, b u

e Krakow, p p p g b gg

. t p b g

p. t c Roubaix b 300 nGo p qp.

a w pp g g. i b g p

pp p g. f xp, i pb

pb p p.26 fwg , c Bologna

p p p g27 pb p. u g p

p w :

w p pp g;

g g w p p p -g

p pj pg;

g -pg .

t xb w Bologna mp g pp p

w p bw p , p

p .

24 s bx 7 ines pj.25 s rg P w kw p.26 i g pb p, pg ep d bj w pb

p g.27 a 51 Bg mp rg - ag b w -p g: p://b./QsJ.


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3.2 Challenges of supporting the social economy

t p g b ppg .

c p b g ppg :

g w bg pb ;

pg b g;

g w pb p ;

g w .

Social economy in times of budget cuts and constraints

t g pb bg xp

(Bologna, Krakow, Lille Mtropole-Roubaix Rotterdam). s g

pp g pb , p p g

. t pb g b b p

bg gg b p. i Rotterdam,

bg g. i Brno

nGo, , g p g p

b.

Financial sustainability

a w g. i Krakow xp, 80%

p q ,

b pb , g . a

pb- pj (Krakow, Lille Mtropole-Roubaix).

Understanding and dealing with public procurement rules

t px pb p g b p g

g (Krakow, Lille-Roubaix, Rotterdam, Stockholm).

og pg w g xp

g g q pb p.

i Stockholm p pp pb b pb

p g eu pb p w. o q w

b . Pg g p b

g g.a pb p pb b

w q , w p bg w (Krakow).

Raising awareness on the added value of social economy

c p w g p- p

p (Bologna, Krakow, Lille Mtropole-Roubaix, Stockholm).

mp w w g

.


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3.3 Responses to the challenges in supporting the social economy

c w g w g ppg .

Improving sustainability of social economy organisations

s p pg g b b b pg

b g . Krakow xp g g b

( bx 7).Roubaix q g w

w p w p p g b.

Box 7

Improving sustainability

Krakow - Social Economy Infrastructure (INES) project

t ines pj 2010 w pp esf p mp

g. P pp p, g b b. a g

b pp bg b

(.g. p), g g pp

.

t p pp g bg p b gg

w p, b , g.

Raising awareness on the potential of social economy

i p g b , g w

g , g xgg w bw p-

g (Krakow, Lille Mtropole-Roubaix Stockholm).

i Stockholm p w g g b w

b q ( bx 8). lw, Bologna,

w p g ( bx 8).


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Box 8

Increasing awareness on the potential of the third sector

Stockholm Regional forum for social economy

i s g w p p : s a

c dp Pp (fg s gpp

: sluP). t w p bw cp,28 c B

20 g, p g, g g

b ppg . t g g p pp

g pp wg w , b

pb .29

Bologna Regional observatory on social economy

t g a cb c e-rg rg g gw g t s f, g bg g b

. t w p p g p

g.

3.4 Future plans to support the social economy

c g w , w

p q p b (Bologna, Krakow, Lille Mtropole-Roubaix,

Rotterdam Stockholm ). a xp, Roubaix, p x ub s c c,30

ppg w bg

g p. t w b q ,

xp: q p wg , xp

b b b .

28 cp p g p s g, b g g, p, eu

, b sw ag e rg Gw.29 www.p..30 t w g b p, p p b , bw f g .


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4 Conclusionst p p w , g p

g q pp .

c g w z w p g, w w w gp

pp bg g x.

c b b g pg ,

, p , g

g p pp. t pp g w

g w pb w pb

g .

eg q ppg p g

. Bg pb , p w g b pp

g p q pp .


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o g b b ,

g g q , px pb

p w g g g q .

hw, p p pg w g

g q , g q b

, g p g q , pg wg

w. f , pg b pp

wg , w

pb p g wg g .


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c a i w ep B,Bg, Bg, B, cpg, kw, l mp - rbx, r,

s s w b (lao) w .t , p g p g .

t b b eurocities, w j

cities for active inclusion 2010

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