citizen’s charter filea.1 early childhood care and development service description: early...

CITIZEN’S CHARTER

MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE

LGU-San Nicolas, Annex Building 1st Door

Telephone Number: (075) 632- 4934

A. CHILD WELFARE PROGRAM

A.1 EARLY CHILDHOOD CARE AND DEVELOPMENT

SERVICE DESCRIPTION: Early childhood Care and Development is the provision of supplemental, parental care to children ages 3 to 4 who may be

neglected, abuse, exploited or abandoned during part of the day when the parents cannot attend to his/her needs.

AVAILABILITY OF THE SERVICE: The service is available from 8:00am – 5:00pm from Monday to Friday except child development

Session which is Conducted 7:30-10:30 am only.

Client Service Provider Requirements Fees Response

Time

Person/s Responsible Remarks

-Attend refresher course

for Child Dev’t Workers

-Fill up Attendance Sheet

Conduct Refresher Course

for 33 Child Development

Workers

3 days DELIA L. DALUTAG

MSWDO

JEMAR C. ARENAS

DCW II

Refresher course is done every

week of May of each year.

Participate in the cleaning

and rehabilitation of Child

Development Centers and

Facilities

Monitor in the Clean-up and

Rehabilitation of Child

Development centers and

Facilities

1 week JEMAR C. ARENAS

DCW II

ROBERT ACENAS

Child Dev’t Teacher

PEPE P. MACAYAN

Admin Aide I

The cleaning and rehabilitation of

Child Dev’t center and facilities is

done every last week of May of

each year.

Register Child in the Child

Development Center

Monitor Registration of

Children ages 3-4 yrs.Old.

Birth Certificate Php 100.00

Registratio

n fee

1 week

Child Development

Workers

The registration of pre-school

children in the Child Dev’t center

is done every 1st week of June of

each year.

Pre-school children

undergo weight and height

monitoring

Conduct weight and height

monitoring

Weighing scale and

height board,

record book

Upon entry

and quarterly

Child Development

Workers

Attend to Parents

orientation

Orient Parents

Feedback to MSWDO/Local

Chief Executive

Agenda

Initial Report on

the status of ECCD

2 hours per

Center

15 minutes

JEMAR C. ARENAS

DCW II

Parents Orientation starts every

2nd

week of June of each year.

CITIZEN’S CHARTER




Submit Final Master list of

pre-school Registrants

Data Banking

Submission of Master List of

registrants and Child Dev’t

Workers Profile to

Provincial and Regional

Office

Masterlist of pre-

school Registrants

and Child Dev’t

Workers Profile

1 hour

1 day

JEMAR C. ARENAS

DCW II

ROBERT ACENAS

Child Dev’t Teacher

Submission of final master list of

pre-school registrants is every 1st

Friday of July of each year.

Attend Child Development

Workers monthly meeting.

Conduct Child Dev’t

Workers Monthly Meeting

Half day DELIA L. DALUTAG

MSWDO

JEMAR C. ARENAS

DCWII

Child Dev’t Workers monthly

meeting is done every 1st Friday

of the month.

Attend Child Development

Sessions

Conduct Child Development

Sessions

2 hours per

center

JEMAR C. ARENAS

DCWII

ROBERT ACENAS

Child Dev’t Teacher and

all CDW

Undergo supplemental

feeding

Conduct of daily feeding DSWD Fund 15.00/child

/day

20-30 mins Child Development

Workers and Parents

Supplemental feeding is 120 days

duration

Prepares Props and Practice

presentation to all programs

-Submit Proposal to Local

Chief Executive for approval

-Attend to the celebration

of July- Nutrition Month

October Municipal, District,

& Provincial Children’s

Congress December-

Christmas Program,

Educational Tour March-

Recognition Day

1 day per

activity

HON. REBECCA M.

SALDIVAR Municipal Mayor

All MSWD Staff

ALL CHILD DEV’T

WORKERS

-Expenses on the activity are

charged to LGU, Parents

Counterpart and concerned

individuals.

-Amount spend depends on what

and how activity is celebrated.

-Educational Tour depends on the

availability of funds and Sponsors.

CITIZEN’S CHARTER




B. ADOPTION, FOSTER CARE AND CUSTODY

SERVICE DESCRIPTION: This is a socio-legal process of giving a permanent family to a child whose parents have voluntarily or involuntarily given

up their parental rights.

AVAILABILITY OF THE SERVICE: Monday to Friday (8:00AM TO 12:00NN – 1:00PM TO 5:00PM)


Time Person/s Responsible Remarks

Signs the client’s

logbook

Assist client to fill-up logbook and direct

Client to MSWDO Staff in-charge of their

purpose

3 minutes PTR. PEPE P. MACAYAN

Administrative Aide I

Client presents problem

to person concerned

Interview the Client

Listen to client’s presented problem

Request Client’s to prepare

requirements which will be taken

during the home visit

Record book, Birth Certificate,

Affidavits, Marriage Certificate,

Home Study, Child Study,

Barangay Certificate, proof of

properties ( house, land titles,

bank certificate)

15 minutes

to

30 minutes

DELIA L. DALUTAG

MSWDO

Consumed no. of response time depend

on the presented case

*Prepares the required

documents

*Submit required

documents

Conducts visit to home, community, Hospital,

Court etc.

Assessment of child’s eligibility for

adoption/Foster care/ Custody

1 day

DELIA L. DALUTAG

MSWDO

Service provider does the activity

depending on the case.

Consumed No. Of response time depend

on the presented case.

Attend orientation

regarding Adoption,

Custody and Foster Care.

Orientation of Prospective Adopted

Parents/Custodian/Foster Parent.

Half Day DELIA L. DALUTAG

MSWDO

DSWD Regional Staff

.

Waits for the approval Preparation of child study, home study and

collate all supporting documents.

Signing of Home Study and child study, and

other needed documents.

Submission of Home and child study and

other pertinent papers to DSWD Regional

Office.

DELIA L. DALUTAG

MSWDO

DSWD Regional Staff

HON. REBECCA M.

SALDIVAR

Municipal Mayor

Consumed no. Of response time depend

on the presented case and submitted

documents.

Accepts child matched to

them

Child matching, Child placement Foster License DSWD Regional Staff

CITIZEN’S CHARTER




CHILDREN IN-CONFLICT WITH LAW (CICL)

SERVICE DESCRIPTION: This is a juvenile justice and welfare for children below 18 years old which provides a paradigm shift from retributive to restore justice

which gives emphasis on making children in conflict with Law accountable for the act committed and rehabilitating rather than punishing him or her.

AVAILABILITY OF THE SERVICE: The service is available from Monday to Friday 8:00 am to 12:00pm – 1:00pm to 5:00pm except in cases where life of child

is in danger whereby, we serve night time, Saturdays and Sunday.


Time


Sign the client’s logbook Assist client to fill-up logbook and direct

client to MSWDO Staff in-charge of their

purpose

3 minutes SHALYN BOCADE


Present problem Interview Client

Listen for client’s presented

problem

Do brief documentation

Birth Certificate

Marriage Contract

Police Blotter

Brgy. Certificate of Indigency

Medical Certificate

30 minutes DELIA L. DALUTAG

MSWDO

NERRISA D. GALLARDO

SWA

Consumed No. Of response time

depend on the presented case

Required document depend on the

presented case.

React if presented recap is

wrongly uttered

Recapitulation of Presented Problem,

Counseling, Present actions to be taken up


MSWDO

Respond to questions and

queries

Home visitation gathering of data,

coordination with Brgy. Officials

DELIA L. DALUTAG

MSWDO


depend on the case presented by client.

Both parties ventilates their

problem and concerns

Case management on the presented

problem

Assessment report on discernment.

1 Hour

DELIA L. DALUTAG

MSWDO


depends on the case presented by the

client.

React on the drafted diversion

program

Draft diversion Program

Referrals

Data Banking

Birth certificate

Marriage Contract

Police Blotter

Brgy..Certificate of Indigency

Social case Study Report

Medical Certificate

Affidavits

2 hrs.

DELIA L. DALUTAG

MSWDO

Additional requirements will be

imposed depending on the case


depends on the case presented by

client.

CITIZEN’S CHARTER




OLDER PERSONS WELFARE

SERVICE DESCRIPTION: This is intended to senior citizens ages 60 and above to maximize their contributions to nation building thereby, granting them benefits and special

privileges.

AVAILABILITY OF THE SERVICE: Monday to Friday (8:00 AM to 12:00 NN – 1:00 pm to 5:00 PM)

B.1 ISSUANCE OF SENIOR CITIZEN ID, PURCHASE SLIP FOR MEDICINES AND GROCERIES.

SERVICE DESCRIPTION: This is the granting of 20% discount for medicines, hotels, restaurants, recreation centers, funeral and burial services, theatres, cinema house, concert

halls, medical and dental services, diagnostic and laboratory fees, fare for domestic air, sea travel and public land transportation. This is also the granting of some basic necessities and

prime commodities identified by DTI & DSWD.


Time


Signs Client’s Logbook Assist client to fill-up logbook and direct


purpose

3 mins.

MAYFLOR S. PONTANOSA


Fill up Senior Citizen’s

Form

Interview client

Released Senior Citizen’s form

5 mins. PERLITA E. ALAP


Submit filled up Senior

Citizen Form and

Requirements

Received filled up Senior Citizen

form

Verification of Eligibility

Filled up Senior Citizen Form

Xerox copy of Birth Certificate

2 pcs. 1x1 picture

2 pcs. 2x2 picture

5 mins.

PERLITA E. ALAP


Pay Replacement Fee if

lost Senior Citizen ID

Card

Issuance of Official Receipt Official Receipt Php 200.00

Replacement fee

3 mins. PERLITA E. ALAP


Waits for the processed

Senior Citizen’s ID,

Purchase Slip

Process of Senior Citizens ID,

Purchase slip and DTI Booklet

10 mins.

PERLITA E. ALAP Administrative Aide I

DELIA L. DALUTAG MSWDO

MUN. COUN. EFREN TENERIFE

OSCA Head

HON. REBECCA M. SALDIVAR

Municipal Mayor

Releasing of Id Card, DTI

Booklet and Purchase Slip for

medicines depend on the

availability of all signatories.

CITIZEN’S CHARTER




B2. SOCIAL SERVICES FOR ELDERLY

SERVICE DESCRIPTION: The service is for Senior Citizen’s age 60 and above that will guide and inspired to participate in social activities which will enhance

their feeling of self- fulfilment and self-esteem. Such activity includes but not limited to dancing, singing, Lakbay- Aral, Physical Fitness.

AVAILABILITY OF THE SERVICE: Monday to Friday (8:00AM to 12:00NN- 1:00PM to 5:00PM)


Time


Attend Monthly

meeting

Signs Attendance

Sheet

Conducts Monthly Senior Citizen’s Meeting 3 hrs.

(Done every second

Tuesday of the

month)

PERLITA E. ALAP


JEMAR C. ARENAS

DCW II

Practice

presentations in the

program

Help in the

preparation of

props, decoration,

clean-up of venue.

Submit Proposals to HON.

REBECCA M. SALDIVAR for

approval

Attend to Socialization Activities

like Christmas Program

(December), Senior Citizen Month

Celebration (October), Lakbay

Aral (April)

6 hrs.

6 hrs.

1 day

DELIA L. DALUTAG

MSWDO

JEMAR C. ARENAS

DCW II

PERLITA E. ALAP



Municipal Mayor

Requirements for

Socialization depend on what

and how the Activity is

celebrated.

Response time depend on the

type of program to be

celebrated and on the

designated place for Lakbay-

Aral.

Fund to be utilized on all the

Socialization activities

depends in the availability of

fund and availability of

Sponsor.

CITIZEN’S CHARTER




WOMEN’S WELFARE PROGRAM

SERVICE DESCRIPTION: The provision of Social Welfare Services to disadvantaged women ages 18-59 to promote their welfare with specific attention to

presentation and/ or eradication of their exploitation in any form as well as the promotion of skills for employment and self- actualization.


WOMEN IN ESPECIALLY DIFFICULT CIRCUMSTANCES

SERVICE DESCRIPTION: This is the provision of assistance to women victims of abuse and needs crisis interventions, to deter and prepare them for their eventual

return to their families.


Time


Signs Client’s Logbook Assist client to fill-up logbook and direct client

to MSWDO Staff in-charge of their purpose

3 minutes

SHALYN BOCADE


Client present problem to

person concerned

Interview Client

Listen to client’s presented problem

Do brief documentation

15 to 30

minutes

DELIA L. DALUTAG

MSWDO

NERRISA D. GALLARDO

SWA

Consumed no. Of response

time depend on the presented

case

React if recap of presented

problem is wrongly uttered

Recapitulation of Presented Problem,

Counselling, Present actions to be taken up


MSWDO


queries

Home visitation gathering of data, coordination

with Brgy. Officials

Birth certificate

Marriage Contract

Police Blotter

Certificate of Indigency(Brgy)

Social Case Study Report

Medical Certificate

1 Day

DELIA L. DALUTAG

MSWDO

NERRISA D. GALLARDO

SWA


time depend on the case

presented by client

Both parties ventilate their

problems and concerns.

Case management on the presented problem

assessment report

Referrals

Data Banking

Project proposal or

Resolution is drafted for

woman needing livelihood

program

-Referral letters in cases of

women needing service

institutions.

1 hour

1 hour

DELIA L. DALUTAG

MSWDO NERRISA D. GALLARDO

SWA


Municipal Mayor


time depends on the case

presented by client.

Additional requirements

will be imposed depending

on the case.

CITIZEN’S CHARTER




SPECIAL PROGRAMS FOR PERSONS W/ DISABILITY

SERVICE DESCRIPTION: This is a service to all types of PWD’s 0-59 years of age focusing on areas on disability prevention, rehabilitation and equalization of

opportunities. It is aimed to enhance PWD’s capacity to attain a more meaningful, productive and satisfying way of life and ultimately become self reliant, productive

and contributing members of society.


COMMUNITY BASED/ CENTER BASED SERVICES


Time


Sign client’s logbook Assist client to fill-up logbook and direct

client to MSWDO Staff in Charge

3 minutes MAYFLOR S. PONTANOSA

Admin. Aide I

Client’s present problem

to person in-charge

Interview Client

Listen to client’s presented

problem

Assessment

PWD Forms

15 minutes

to 30

minutes

NERRISA D. GALLARDO

SWA

DELIA L. DALUTAG

MSWDO

Forms released depend on

the type of disability of

client


queries

Home visitation, coordination w/ Brgy.

Officials

2 hours DELIA L. DALUTAG

MSWDO

NERRISA D. GALLARDO

SWA

Joins in the drafting of

rehabilitation plan

Rehabilitation, Planning 1 day DELIA L. DALUTAG

MSWDO

NERRISA D. GALLARDO

SWA

Rehab planning is done

with PWD and PWD’s

family

Submit self for

rehabilitation and

counselling

Refer PWD’s to GO’s, NGO’s if

the needed intervention is not

available or is beyond the capacity

of LGU, like assistive devices and

center based program

Referral letter

Social Case Study

Brgy. Certificate

Medical Certificate

One whole body Picture

1 day NERRISA D. GALLARDO

SWA

DELIA L. DALUTAG

MSWDO

Response time

depends on how they

react/ respond on the

Rehabilitation plan.

Ventilates

Psychosocial

problems

Counselling/casework services to

PWD’s with psychosocial barriers

1 hour DELIA L. DALUTAG

MSWDO

NERRISA D. GALLARDO

SWA

PWD’s are referred

to institutions

according to the

needs of PWD

CITIZEN’S CHARTER




ISSUANCE OF PWD ID CARD AND MEDICINE BOOKLET

SERVICE DESCRIPTION: This is the granting of PWD ID Card AND Medicine Booklet to Persons with disability.

AVAILABILITY OF THE SERVICE: Monday to Friday (8:00 AM to 12:00 NN – 1:00 pm to 5:00 PM)

Client’s Activity Activity of Service

Provider

Requirements Fees Response

Time


Signs Client’s

Logbook

Assist client to fill-up logbook SHALYN M. BOCADE

Admin. Aide I

Fill up PWD

application Form

Interview client

Released PWD

Application form

PWD Forms

15 minutes

to 30 minutes SHALYN M. BOCADE

Admin. Aide I

Submit filled up PWD

Application Form and

Requirements

Received filled up PWD

Form


Brgy. Certificate

Medical Certificate

One whole body Picture

15 minutes

SHALYN M. BOCADE

Admin. Aide I

DELIA L. DALUTAG

MSWDO

NERRISA D. GALLARDO

SWA

Waits for the

processed ID Card

Process ID card and Medicine

booklet

15-30 minutes

SHALYN M. BOCADE

Admin. Aide I

DELIA L. DALUTAG

MSWDO HON. REBECCA M. SALDIVAR

Municipal Mayor

Received PWD ID

Card and booklet and

sign PWD logbook

Release PWD ID Card and

medicine booklet

SHALYN M. BOCADE

Admin. Aide I

Releasing of Id

Card, DTI

Booklet and

Purchase Slip

for medicines

depend on the

availability of

signatories.

CITIZEN’S CHARTER




PROGRAM FOR THE WELFARE OF FAMILIES

SERVICE DESCRIPTION: This is the provision of the limited financial and/or material assistance to individuals or families living below poverty line. Also, it provides

counselling to distressed families.

ASSISTANCE TO INDIVIDUAL/FAMILIES IN CRISIS SITUATION, BALIK PROBINSYA, EMERGENCY SHELTER ASSISTANCE

AVAILABILITY OF THE SERVICE: The service is done from Monday to Friday 1:00PM to 5:00PM

SERVICE DESCRIPTION: This is the provision of limited financial assistance to victims of man-made and Natural disaster, families whose member is suffering from cancer,

haemodialysis and other lingering illness or death of family member.


Time


Sign the client’s

logbook

Assist client to fill-up logbook and direct

client to MSWDO staff-in charge of their

concerns

5 minutes SHALYN BOCADE


Produce requirements

and fill-up forms

Submit filled-up forms

and requirements

Interview and assessment of client.

Request client to produce

requirements

Filling up and signing of eligibility

forms

Medical Certificate /Medical abstract

Death Certificate

Brgy. Certificate of Indigency

Picture of totally/partially damage house

BFP certification

Personal request letter

1 Valid ID Card

20

minutes

MAYFLOR S. PONTANOSA Administrative Aide I

ROBERT ACENAS


NERRISA D. GALLARDO

SWA

Required papers

depends on the

presented case

Bring the recommendation

note and supporting

documents to LCE for

approval

Endorse Case to Local Chief Executive for

approval of recommended financial

assistance

5 minutes

10 minutes

DELIA L. DALUTAG

MSWDO


Municipal Mayor

Approval time

depends on the

availability of

signatories

Submit approved

AICS

Receives Financial

Assistance

Submit RER to MTO for

funding

Release approved Financial

assistance

Acknowledgement Receipt

20 minutes

NERRISA D. GALLARDO

SWA MAYFLOR S. PONTANOSA


Processing of papers for the

liquidation of financial

assistance

Liquidation Form and

supporting documents

5 days DELIA L. DALUTAG

MSWDO

NERRISA D. GALLARDO

SWA MAYFLOR S. PONTANOSA


Liquidation

time depends

on the

availability

of signatories

CITIZEN’S CHARTER




E2. PRE- MARRIAGE COUNSELING (PMC)

SERVICE DESCRIPTION:

Marriage Counselling Service is intended to would-be- couple clients to promote and strengthen the stability of marital relationships and secure

a healthy family life.

AVAILABILITY OF THE SERVICE: every Wednesday 8:30 AM to 12 NN or 1:00PM to 5:00PM


Time



logbook

Assist clients to fill-up logbook

and direct clients to MSWDO

Staff in-charge

5 minutes NERRISA GALLARDO SWA

Answer question Interview client 10 minutes NERRISA D. GALLARDO

SWA

CELIA M. PARAGUAS

Population officer

Show official receipt of

marriage license

Prepare certification to be

signed by Counselors after the

session

Official receipt

Birth certificate

10 minutes CELIA M. PARAGUAS

Population officer

NERRISA D. GALLARDO

SWA

Clients make their

payment at the

Municipal

treasurer’s office

Attend to MCS

Sessions

Conduct of MCS session

focusing on Responsible

Parenthood, Marriage and

relationship

Discussion on Human

Sexuality, Maternal and child

Health Care , family planning

and Home Management

2 hours

2 hours

DELIA L. DALUTAG

MSWDO

NERRISA D. GALLARDO

SWA

CELIA M. PARAGUAS

Population officer

CITIZEN’S CHARTER




PROGRAM FOR THE WELFARE OF FAMILIES SERVICE DESCRIPTION: This is the provision of limited financial or material assistance to individuals or families who are disaster victims, it provides counselling to distressed

families.

ASSISTANCE TO DISASTER VICTIMS (DISASTER RELIEF/ EMERGENCY RELIEF/ FOOD FOR WORK)

AVAILABILITY OF THE SERVICE: The service is done from Monday to Friday 1:00PM to 5:00PM except when there are disasters and evacuees whereby we serve 24 hours.

SERVICE DESCRIPTION: This is the provision of limited financial and or material assistance to victims of man-made and Natural disasters


Time


Sign the client’s logbook Assist client to fill-up logbook

and direct client to MSWD

staff-in charge of their

concerns

5 minutes

MAYFLOR S. PONTANOSA Administrative Aide I

PTR. PEPE P. MACAYAN Administrative Aide I

Response

depend on how

fast client fill –

up logbook

Submit list of disaster victims

Interview and

assessment of client.

Request client to

produce requirements

For Disaster Relief :

Accepts submitted list

with PBs signature

Picture of totally/partially

damage house

Medical certificate if

injured

BFP Blotter if fire victim

List of Disaster victims in

their respective brgy.

15 minutes

DELIA L. DALUTAG

MSWDO

NERRISA D. GALLARDO

SWA

Required papers

depends on the

presented case

Sign acknowledgement

receipt and received

ER/DR

Release emergency

relief to Fire victims

Monitor affected areas

5 minutes

1 day

DELIA L. DALUTAG

MSWDO

NERRISA D. GALLARDO

SWA

JEMAR ARENAS

DCW

PEPE M. MACAYAN


MSWD staff packed

disaster relief before

typhoon strikes

Receives disaster relief

And sign distribution sheet

Release disaster

relief

Distribution sheet 5 minutes JEMAR ARENAS

DCW

PTR. PEPE M. MACAYAN


CITIZEN’S CHARTER




E2. PRE- MARRIAGE COUNSELING (PMC), SOCIAL SERVICES FOR SOLO PARENTS, PHILHEALTH (POC) , AND

COORDINATION W/ GO’S, NGO’S AND PEOPLES ORGANIZATIONS REFERRALS.

SERVICE DESCRIPTION:

Marriage Counselling Service is intended to would-be- couple clients to promote and strengthen the stability of marital relationships and secure

a healthy family life.

Services for Solo-Parent is a service given to parent left solo or alone who find it difficult to cope with the effects of Solo parenting.

Phil health – Point of Care

-This is a service instituting National Health Insurance to indigent families.

AVAILABILITY OF THE SERVICE: The service is available from Monday to Friday, 8:00AM to 12:00NN/ 1:00PM to 5:00PM except on Pre Marriage

Counseling which is done every Thursday 1:00PM to 5:00PM.


Time



logbook

Assist clients to fill-up clients

logbook and direct clients to

MSWDO Staff in-charge

3 minutes JEMAR C. ARENAS

DCW II

MEDELITA A. AQUINO

Administrative Aide III

Answer question Interview client 10 minutes DELIA L. DALUTAG

MSWDO

NERRISA D. GALLARDO

SWA

Fill up forms

Submit filled-

up Forms and

requirements

Request client’s to fill up

forms and produce

requirements

Refer clients to GO’s/NGO’s

Philhealth Forms

MCS Forms

Solo Parent Forms

Birth Certificate

Brgy. Certificate

5 minutes JEMAR C. ARENAS

DCW II

MEDELITA A. AQUINO


NERRISA D. GALLARDO

SWA

HON. REBECCA M.

SALDIVAR

Municipal Mayor

Release forms

depends on the

case of clients

Attend to MCS Sessions Conduct of MCS session

focusing on Responsible

Parenthood, service (RPS)

Marriage and relationship

2 hours

DELIA L. DALUTAG

MSWDO

NERRISA D. GALLARDO

SWA

MCS Session is

done every

Wednesday,

1:00 to 5:00

CITIZEN’S CHARTER




Discussion on Human

Sexuality,Maternal and child

Health Care , family planning

and Home Management

2 hours

CELIA M. PARAGUAS

Population office

PM only

ISSUANCE OF SOLO PARENT ID CARD

SERVICE DESCRIPTION: This is the granting of Solo Parent ID Card to single parent with minor children.

AVAILABILITY OF THE SERVICE: Monday to Friday (8:00 AM to 12:00 NN – 1:00 pm to 5:00 PM) Client Service Provider Requirements Fees Response

Time




purpose

3 mins. MAYFLOR S. PONTANOSA


Fill up Solo Parent Form Interview client

Released Solo Parent Application

form

1. Death Cert. of Wife or Husband

2. Birth Cert. of minor children

3. Proof of Solo Parent

None

5 mins. MEDELITA AQUINO


Submit filled up Solo

parent Form and

Requirements

Received filled up Solo Parent Form


Filled up Solo Parent form

2 pcs. 1x1 picture

None

5 mins.

MEDELITA AQUINO



ID Card

Process ID card

10 mins.

MEDELITA AQUINO


DELIA L. DALUTAG

MSWDO


Municipal Mayor

Releasing of Id Card depend on

the availability of all signatories.

Received Solo Parent ID

Card and sign Solo

Parent logbook

Released Solo Parent ID Card Logbook (receiving copy) 2 mins.

MEDELITA A. AQUINO


CITIZEN’S CHARTER




ISSUANCE OF PWD ID CARD AND MEDICINE BOOKLET

SERVICE DESCRIPTION: This is the granting of PWD ID Card AND Medicine Booklet to Persons with disability.

AVAILABILITY OF THE SERVICE: Monday to Friday (8:00 AM to 12:00 NN – 1:00 pm to 5:00 PM) Client Service Provider Requirements Fees Response

Time




purpose

3 mins.

MAYFLOR S. PONTANOSA


Fill up PWD application

Form

Interview client

Released PWD Application form

None 5 mins. PEPE P. MACAYAN


Submit filled up PWD

Application Form and

Requirements

Received filled up PWD Form


Filled up PWD application

form

2 pcs. 1x1 picture

2 pcs. 2x2 picture

Medical Certificate

None

5 mins.

PEPE P. MACAYAN



ID Card

Process ID card and Medicine booklet

10 mins.

PEPE P. MACAYAN


DELIA L. DALUTAG

MSWDO


Municipal Mayor

Releasing of Id Card and

medicine booklet depend on the

availability of all signatories.

Received PWD ID Card

and booklet and sign

PWD logbook

Released PWD ID Card and medicine

booklet

Logbook (receiving copy)

2 mins.

PEPE P. MACAYAN


CITIZEN’S CHARTER




citizen’s charter filea.1 early childhood care and development service description: early...

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