Digital innovations and changing demographics areredefining government by the people, for the people.

Shifting service modelsWill the public sector survive?

An always-connected citizenry expects consumer experiences

Data generation is growing exponentially

Cross-agency integration is the new normal

Public and private partnerships fuel innovation

Citizensat the focal point of

all key decisions

Meet the new citizensUnderstanding the pieces that make up the whole

More people More generations More movement

60% will live in cities of 10M+

600of the fastest growing cities will account for 60% of the economic growth

9.7 billion people on the planet by 2050 5 generations at once will be

served by the public sector

more people 65+ than <142xMillennials and digital nativesgain influence

Dissatisfied citizens have more freedom to relocate to find a better quality of life

Millions more still move in search of safe haven for survival

Crowdsourcing the governmentOpen data is a never-ending virtual suggestion box

Mobile traffic will multiply

2020127 exabytes

20103.8 exabytes

Need to determine best uses for the information collected

Personal data is currency

More mobile

Data overload

Objects are more connected than ever

IoT is making citiessmarter and more livable

Citizens can be better watchdogs and organizers

Trust

Citizens can be directly informed and involved in decision making

Increased transparency for citizens

Citizen disruptorsPublic policy is no longer a monopoly as an always-connected citizenry finds its voice

Public-private partnerships maximize citizens’ ingenuity

Wearables and embeddables give governments a way to glean more

data without adding resources

Services of the sharing economy build trust and sense of community

few enterprises can replicate

Citizen sensors Change agents

Hackathons

“Life hacks” turned into efficiencies

Sharing economy

Increasing prevalence of peer-to-peer services has the potential to

disrupt government agencies

Government goes multichannelThe breaking down of agency silos to improve government services

– Convergence of government databases would make it easier for citizens to interact at every level

– Interagency cooperation can more quickly solve citizen problems with many causes

Government concierge “Tell me once”

– Once-only data collection initiatives improve government services

– Centralized repository of citizen information / “citizen locker”

– Bi-directional communication

Changing infrastructure from handling systems of record to developing systems of engagement

The correct mix of traditional IT, cloud, security and mobility will enable the sharing of data between public and private sectors

Innovations enable public sector to be more efficient, agile, and resilient

Drive economic growth, improve quality of life, and create sustainable communities

Revolution starts from withinThe public sector and its processes must become citizen-driven to flourish in the future

Changing infrastructure from handling systems of record to developing systems of engagement

The correct mix of traditional IT, cloud, security and mobility will enable the sharing of data between public and private sectors

Innovations enable public sector to be more efficient, agile, and resilient

Drive economic growth, improve quality of life, and create sustainable communities

Revolution starts from withinThe public sector and its processes must become citizen-driven to flourish in the future