Citizens of the InternetCitizens of the Internetin 2000 and Beyondin 2000 and Beyond

Jane Morgan Bost, Ph.D.Jane Morgan Bost, Ph.D.Jonathan Kandell, Ph.D.Jonathan Kandell, Ph.D.

Sherry Lynch, Ph.D.Sherry Lynch, Ph.D.David Gilles-Thomas, Ph.D.David Gilles-Thomas, Ph.D.

IntroductionIntroduction

University of Texas at AustinCounseling and Mental Health web page

http://www.utexas.edu/student/cmhc

Presenter: Jane Morgan Bost, Ph.D.

Community in Y2KCommunity in Y2K Hard to imagine without including the Hard to imagine without including the

InternetInternet Exploration of ways to understand the Exploration of ways to understand the

impact of this new electronic mediumimpact of this new electronic medium Finding ways to use the Internet to Finding ways to use the Internet to

promote community and/or allow promote community and/or allow students/professionals access to students/professionals access to valuable resources in the communityvaluable resources in the community

The UT Counseling The UT Counseling Center’s Path to Today . . . Center’s Path to Today . . .

.. 1996 University of Texas research 1996 University of Texas research

study on Internet Dependencestudy on Internet Dependence Increasing use of Internet by students Increasing use of Internet by students

for broader range of activitiesfor broader range of activities Currently investigating an interactive Currently investigating an interactive

Web site for students who want to Web site for students who want to examine and/or change their use of examine and/or change their use of the Internetthe Internet

Internet-Based Counseling Internet-Based Counseling Center ServicesCenter Services

Interactive study skills self-help web Interactive study skills self-help web site - Virginia Techsite - Virginia Tech

On-line “question and answer” On-line “question and answer” bulletin board service - University of bulletin board service - University of Maryland at College ParkMaryland at College Park

Resource page for counseling center Resource page for counseling center professionals - State University of professionals - State University of New York at BuffaloNew York at Buffalo

Format for TodayFormat for Today Describe each of 3 programs, Describe each of 3 programs,

including historyincluding history Present problems and solutions Present problems and solutions

associated with eachassociated with each Discuss benefits and challenges of Discuss benefits and challenges of

using Internet-based electronic forumsusing Internet-based electronic forums Opportunity for questions and Opportunity for questions and

answersanswers

Virginia Tech’s Interactive Virginia Tech’s Interactive Study Skills ProgramStudy Skills Program

http://www.ucc.vt.eduhttp://www.ucc.vt.edu

Presenter: Sherry LynchPresenter: Sherry Lynch

Creation of Web SiteCreation of Web Site Established 1994Established 1994

Web site included:Web site included:– All study skills self-help flyersAll study skills self-help flyers– Cook Counseling Center programs, Cook Counseling Center programs,

services and professional staff services and professional staff activities activities

1998-99 Usage1998-99 Usage 187,000 visitors to Cook Counseling 187,000 visitors to Cook Counseling

Center web siteCenter web site

More than 444,000 web pages viewedMore than 444,000 web pages viewed

Average of 519 user sessions and Average of 519 user sessions and 1,234 page views per day1,234 page views per day

Study Skills Self-Help Study Skills Self-Help PagesPages

A study skills self-help information A study skills self-help information page was the entry point for 29% page was the entry point for 29% of viewersof viewers

22 of the top 25 most frequently 22 of the top 25 most frequently requested pages were study skills requested pages were study skills self-help pagesself-help pages

New Developments with New Developments with Student Affairs Grant Student Affairs Grant

Project GoalsProject Goals– To construct an on-line study skills To construct an on-line study skills

assessmentassessment– To offer guidance to the student To offer guidance to the student

completing the assessmentcompleting the assessment– To develop streaming videos to enhance To develop streaming videos to enhance

text-based study skills informationtext-based study skills information– To develop on-line evaluation and To develop on-line evaluation and

feedback formsfeedback forms

What’s Been Done?What’s Been Done? On-line Study Skills Assessment On-line Study Skills Assessment

developeddeveloped Streaming videos to advertise in-Streaming videos to advertise in-

house study skills and relaxation house study skills and relaxation training programstraining programs

On-line evaluation and feedback On-line evaluation and feedback forms added to many pages; data forms added to many pages; data being collectedbeing collected

How Does It Work?How Does It Work?

Video UsageVideo Usage

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Study SkillsTime Mgt.Stress Mgt.Test AnxietyRelaxation

Study Skills AssessmentStudy Skills Assessment

Scoring the AssessmentScoring the Assessment

Assessment ResultsAssessment Results

Study Skills LinksStudy Skills Links

Next StepsNext Steps Enhance streaming videos with Enhance streaming videos with

title and introduction of speakertitle and introduction of speaker Add links to study skills pagesAdd links to study skills pages Enhance visual appeal and user Enhance visual appeal and user

friendliness of pagesfriendliness of pages Add more interactive pages, such Add more interactive pages, such

as PowerPoint video presentations as PowerPoint video presentations

““Paging Dr. Paging Dr. WEBster”WEBster”

University of MarylandUniversity of MarylandCounseling CenterCounseling Center

www.inform.umd.edu/CCwww.inform.umd.edu/CCPresenter: Jonathan KandellPresenter: Jonathan Kandell

UM Counseling Center UM Counseling Center HomepageHomepage

UMCC Website FactsUMCC Website Facts

Started 10/1/96Started 10/1/96

Self-Help section visited most Self-Help section visited most frequently (Anger is #1)frequently (Anger is #1)

Now includes the AUCCCD Now includes the AUCCCD Document Data Bank Document Data Bank (password protected) (password protected)

UMCC Website UsageUMCC Website Usage

Hits Origin (%) Month Pages Graphics No Graphics OnC OffC

10/96 84 3,096 --- 54.5 45.5

2/00 207 14,156 6,371 25.6 74.4

““Paging Dr. WEBster”Paging Dr. WEBster”

Online Q & A service for counseling Online Q & A service for counseling issues and campus informationissues and campus information

All communications are confidential; All communications are confidential; names and locations are disguisednames and locations are disguised

Previous answers archived for Previous answers archived for browsingbrowsing

““Paging Dr. WEBster”Paging Dr. WEBster”

Direct e-mail link to ask questionsDirect e-mail link to ask questions

Responses take up to one week -- Responses take up to one week -- not an emergency servicenot an emergency service

WarningWarning

NOTE: Since responses to questions NOTE: Since responses to questions may take up to one week, "Paging may take up to one week, "Paging Dr. WEBster" is not designed to be Dr. WEBster" is not designed to be an emergency service or a an emergency service or a replacement for counseling or replacement for counseling or psychotherapy. This question-and-psychotherapy. This question-and-answer forum is designed to answer forum is designed to provide information and assistance provide information and assistance on a variety of issues.on a variety of issues.

WarningWarning

If you are in crisis, please link to If you are in crisis, please link to the Urgent Situation? page now the Urgent Situation? page now for more immediate help. If you for more immediate help. If you feel you need counseling soon, feel you need counseling soon, call or drop by the Counseling call or drop by the Counseling Center or the Mental Health Center or the Mental Health Service.Service.

WarningWarning

If you do not live in the College If you do not live in the College Park area, or you are not a Park area, or you are not a student of the University of student of the University of Maryland, please check your Maryland, please check your local telephone book for services local telephone book for services in your area.in your area.

Types of Questions Types of Questions AskedAsked

Academic Policy (20%)Academic Policy (20%)

Relationships/Marriage (16%)Relationships/Marriage (16%)

Anxiety/Stress (10%)Anxiety/Stress (10%)

Concern about, or Issue with Concern about, or Issue with Friend or Roommate (8%)Friend or Roommate (8%)

Types of Questions Types of Questions AskedAsked

Depression (6%)Depression (6%)

Family (6%)Family (6%)

Fear of Intimacy/Trust (6%)Fear of Intimacy/Trust (6%)

Loneliness/Adjustment (6%)Loneliness/Adjustment (6%)

Types of Questions Types of Questions AskedAsked

Career/Vocational (4%)Career/Vocational (4%)

Divorce (4%)Divorce (4%)

Financial Aid/Money (4%)Financial Aid/Money (4%)

Miscellaneous Questions Miscellaneous Questions (14%)(14%)

Agent WhiteAgent White AIDS/HIVAIDS/HIV Anger ManagementAnger Management GriefGrief Obsession with a TV StarObsession with a TV Star Prescription BenefitsPrescription Benefits

Popular Topics (4 mo. Popular Topics (4 mo. hits)hits)

Getting Asian Transcripts/Info (120)Getting Asian Transcripts/Info (120) Fears of Intimacy (43)Fears of Intimacy (43) Relationships; Financial Aid (35)Relationships; Financial Aid (35) Feeling Alone (35)Feeling Alone (35) Family Issues; Credit for Mil. Exp. Family Issues; Credit for Mil. Exp.

(35)(35)

Popular Topics (4 mo. Popular Topics (4 mo. hits)hits)

Withdrawal From School (34)Withdrawal From School (34)

Depression/Premenstrual Depression/Premenstrual Syndrome (33)Syndrome (33)

Adult Education Issues (32)Adult Education Issues (32)

Reviving a Relationship (32)Reviving a Relationship (32)

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Future UpgradesFuture Upgrades

Develop In-House WebserverDevelop In-House Webserver

Revise WebsiteRevise Website

Put Surveys OnlinePut Surveys Online– AUCCCD Data BankAUCCCD Data Bank– Counseling Follow-upCounseling Follow-up

Future UpgradesFuture Upgrades

Audio Versions of Self-Help Audio Versions of Self-Help PagesPages

Academic Majors on TapeAcademic Majors on Tape

Video Clips of “Intake” SessionVideo Clips of “Intake” Session

The Counseling Center The Counseling Center VillageVillage

http://ub-counseling.buffalo.edu/http://ub-counseling.buffalo.edu/ccv.htmlccv.html

Presenter: David Gilles-ThomasPresenter: David Gilles-ThomasState University of New York at BuffaloState University of New York at Buffalo

Just as a real world village is made up of many Just as a real world village is made up of many individual homes, the individual homes, the Counseling Center Counseling Center VillageVillage is made up of the many home pages -- is made up of the many home pages -- and other web resources -- created by college and other web resources -- created by college and university counseling centers around the and university counseling centers around the world. You will find here a wide range of world. You will find here a wide range of resources for the counseling center resources for the counseling center professional. Collaboration has never been professional. Collaboration has never been easier! easier!

Some Early EffortsSome Early Efforts

Cornell: Cornell: Dear Uncle EzraDear Uncle Ezra

Ball State:Ball State: Concerned Charlie Concerned Charlie

Eastern Michigan UniversityEastern Michigan University

SUNY BuffaloSUNY Buffalo1993: Gopher on-line resource1993: Gopher on-line resource

Counseling Center•About the Counseling Center•What is Counseling?•What is Group Counseling, and is it for me?•Adjusting to life at UB•Stress and Anxiety/*•Relationships/•Alcohol and Drugs/•Overcoming Depression, and Preventing Suicide/•Coping with Death & Grief/•Health, Diet, Body Image/•Miscellaneous stuff (quotes, poems…you never know!)/•Recommended Readings on various topics/•Workshops/•Links to Psychology resources on the internet/

RationaleRationale Efforts up to this point are largely Efforts up to this point are largely

insularinsular Defining feature of the internet: Defining feature of the internet:

interconnectioninterconnection We are duplicating efforts, We are duplicating efforts,

recreating the wheelrecreating the wheel

DisconnectionDisconnection

CC Links19%

NonCC links17%

No Links64%

•64% of Counseling Center 64% of Counseling Center internet sites have internet sites have nono links links to external sites. to external sites.

•And almost half of those And almost half of those that do, do not use that do, do not use resources at other resources at other counseling centers.counseling centers.

March, 1996March, 1996

MissionMission

To bring together in a single To bring together in a single organizedorganized web site the web site the expertiseexpertise and and resourcesresources of of counseling center counseling center professionalsprofessionals across the country. across the country.

collaboration, sharing, and building on each others’ strengths.

An Organized Web SiteAn Organized Web Site

Expertise and ResourcesExpertise and Resources Policies, procedures, paperwork, forms, Policies, procedures, paperwork, forms,

including the AUCCCD Document bankincluding the AUCCCD Document bank Virtual Pamphlet CollectionVirtual Pamphlet Collection Workshop outlines and materialsWorkshop outlines and materials Practice resourcesPractice resources Professional development resourcesProfessional development resources Job search resourcesJob search resources Pre-doctoral trainingPre-doctoral training Web site development guidelinesWeb site development guidelines

Counseling Center Counseling Center ProfessionalsProfessionals

The majority of the content of the The majority of the content of the Village web pages is created by Village web pages is created by counseling centers professionals.counseling centers professionals. Although links to non-counseling center sites are included, the emphasis is on gathering together resources, information, and services created by counseling center professionals.

Development of the Development of the VillageVillage

19961996Wendy Settle & David Gilles-Wendy Settle & David Gilles-Thomas discuss possibilities, Thomas discuss possibilities, create initial web page.create initial web page.

19971997The Village was formally The Village was formally announced at ACPA in Chicago.announced at ACPA in Chicago.

Development of the Development of the VillageVillage

Jeff Brooks-Harris, (Univ. of Hawaii – Manoa) Workshop Central Patricia Doherty, (Univ. of Wisconsin - Stevens Point)David Gilles-Thomas, (SUNY Buffalo) Counseling Center Directory John Hall, (University of North Carolina at Charlotte) Technical Assistance Bob Hsiung, (Univ. of Chicago) The Virtual Pamphlet Collection Larry Long, (Tarleton State Univ) At the Office Stephen Richey-Suttles, (Univ. of Dayton) Practice Resources Wendy Settle, (Univ. of Notre Dame) Help.Your.Self

1997 - Creation of the Village Board1997 - Creation of the Village Board

Development of the Development of the VillageVillage

1996: 37 Counseling Centers on-line1996: 37 Counseling Centers on-line

2000: over 200 Centers are on-line2000: over 200 Centers are on-line

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Jan 1998: 517 hits at the CC VillageJan 1998: 517 hits at the CC Village

Feb 2000: 3776 hitsFeb 2000: 3776 hits517

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Lessons LearnedLessons Learned Time is required. A lot of time.Time is required. A lot of time. Think small.Think small. Think automated maintenance.Think automated maintenance. Find tech allies.Find tech allies. Browse and borrow.Browse and borrow. Build administrative support.Build administrative support. If you build it, they If you build it, they willwill come. come.

Thousands of them.Thousands of them.

What Next?What Next? Content submissionsContent submissions Web coordinatorsWeb coordinators Layout & graphic designLayout & graphic design PublicityPublicity Coordination with professional Coordination with professional

organizationsorganizations Dynamic content: video, audio, Dynamic content: video, audio,

interactive, CE credits, on-line servicesinteractive, CE credits, on-line services