citizens @ the centre: b.c. government 2.0

8/8/2019 Citizens @ The Centre: B.C. Government 2.0

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Citizens @ the Centre: B.C. Government 2.0

A T r A n s o r m AT io n A n d T e c h n o l o g y s T r AT e g y

o r T h e B c P u B l ic s e r v i c e


2/30

MessagefroM allan seckel

The conTexTfor change

MappingThe Way forWard

shifT 1: ciTizen parTicipaTion

B.c. governMenT 2.0: ciTizen

engageMenT

shifT 2: self-service

B.c. governMenT 2.0:

inTegraTed case ManageMenT

shifT 3: Business innovaTion

B.c. governMenT 2.0:

Telepresence

B.c. governMenT 2.0: The

online eMployee experience

enaBling TransforMaTion

B.c. governMenT 2.0: effecTive,secure idenTiTy ManageMenT

conclusion

17

3

6

12

14

16

27

21

23

24

25

28

20

B.C. Government 2.0


3/30

3

tat abt t tz

B.c. a w t a

p, xptat a

a a t. it abt

t t a w tz

a t t xpt a t

t t. it

abt tz bak t

t aab : t t.

it a abt w t Bc Pb s

t ta t p t

a t at. T pat

t a t pb

a px. ctz a t

t t a t pb

b p. T tat t t a

w t Bc Pb s wb t appat ap btw t

pxt t a t

ab t tz b

21t-t t t wk

t 21t t.

A t Bc Pb s a

t a wt t

cpat ha r Pa Being theBest, t tat t t a

tt, -t, at

w w w app t

t p pat, t p

t xp wk t pb

, a t p t t

pp t p. T p

a Being the Besta t,

a w t t t, at

pt t w w aa a

ppt t pp w

t t pb. Bt t

a a t a aa a

t jt a pb, a

t wt b b a

t a. T w tat

t t b a paa pa tat w t ba taat t

pat t Bc Pb s tat

a a t t t a

aa. W t at a

p t Bc Pb s t

a t a.

A a b appa ta , a t

t w w b q t wk

t a aa taat

a t pa p t

a tat w t t

w ppt t pp,

a at t t t pat

tat. T t


4/30

a tt, pat

appa t aa t a

t, at ta t

at appa a tak.

A t taat a

t appa t

ta w t a t.

ra, btat taat wq a tt at

a t p, pat a

at t t ppt t

t appat t t

t. W a aa b t w

tat pat, bt t pa w tak t

a, t p, tt t

a. mt at, w b t b w t

a a a wk abt 30,000

pa. Tat a w t t

ppt bt at a

att a w a, a w t b

abt wk tt a

azat. Tata, t

pat a ft t

tt, wt pa

aa bt a t w bt, t w

t, t w twk a t t

w t t t. Ta,

w a t a abat

t a aj , aw

t tp t,

xta a a t

t. W w a

abat w a

atat.

o a t b t

tata pat tat a t

t tt ptat ba-

a t t ata a

xt t at ta tak a tt, -t appa.

it t t tak a abt a

at tp wa t a

w t t

pbt. i kw tat

t at ta pat pat

a tak. it q t a -t

tt. s p w appqk a t aat w

tak a. mt a, t q tat t

Bc Pb s t a

t a p, bt a t

ta t.

i a tat w a a p

t t tak. W a b z a

a a t t a.

i k wa t t t wk wt

t xt w pat t Bc

Pb s.

Aa sk

dpt mt t t P a

ha t Bc Pb s


5/30

5

defining principle no. 1:

We will

empowercitizens to

create valuerom opengovernment

data.


6/30

inTroducTion

ap pa

ta a

at w tz xpt

t tat wt t

a a . T a t

pb wk a -pt

a p a at a t

pat t z t

pat t atappat t. T

t a at b aqat

t wt xt p, t a

appa. T tat t ap

t Bc Pb s p t tat

at.

bak t pp t abk, a pp a

aa t a b

a . nata, t

a xpt t t

p a a abt

a ba t a t

t a aw t t t t

b w, w a w t

.

m, t abat

a a a t wa

tz tat wt at, wt

azat a wt at. A

w b pp t a

at pt t

p twk tat aw t a

t at t w t. m

a tz a b atpatpat pb at

at t b

at a . T

t tat ak t pb a

p p xt pptt

tz t t a wt t

t. T w t

twa a ata a a atptta bt a tz aapt a

b t ata at

w wa.

m t

t

Te Context or ChangeTe BC Public Service constantly adapts to meet theneeds o citizens and their government. Te dynamics oour rapidly changing world demand that exibility morethan ever to ensure the continued ecient and eectivedelivery o public services.


7/30

7

t a. ext p a at

t ptt pa pa w t

t aat a

a a t ptta bt

t a ata wt

t a wt tz. Tat

at a

ptt pa at, w

wa p a a a atpat ta t.

xap, tt aat a

attat ta t aw

a ,

bt xt pa at at

ba t pt tt

aat t. st t t

a, w, t b b t bt b a a

at xat wat t

a tat t b t ab

btt

.

T a tat t

a b p.

sa, pt t pb

t, t a tz a

tab a

a t a aa t p

w aqat tt a

t. Bt t

tab a a a tp tpt t t a

t tat p a

t at ta a a ba.

i t , t a t p

pt tz a t t

tat, a t w a t t

xt tbx at t pa.

B.C. Government 2.0


8/30

Aat t txt ta

a a tz xptat,

ap aa at tat t

Bc Pb s wk w a

a at tt a a

- p t

a t xt a. T t

t t t t pb ,

bt t aa a ta pb p aa ta

t a ppat. it xpt

tat, b wt -tt

pat, t a t wk

w t aa ta a

b a a ptt

ab akt. T Bc Pb s ,

t, xpt t b a,t b bt b ta.

e tat wkpa pat a

p ppt a fxb, b a

abat wk t

ta t t Bc Pb s

a a ptt p. A

t w t t t t

xt at pb at, t w

p t t xptat

wk tat t w a a t t

a t abat t

at wk tat t t t t

. it abat

t wt t a a

p b a at wk t

wt t pb tat p

bak w tata ba t ab

pb at a.

dap t a a a

pb w b a p t

t a a b

tz. Wt a a at , t k tat t w b

w t aa. T pb

t p at t

tat aw t a t t

tat tz, t a

b .

utat, tz wat a, ta t pb w a

w t . mt t

xptat t tat b

t tat. stt a t pw

ap, a p,

ta a a t tz

xptat, t t ptat

a: t pb a

app t t tat

btt ppt tz a p t

t t , t p . T

pb pa pbt ,

at a, t t tz,

b a

t

B.C. Government 2.0


9/30

9


We will save

citizens time intheir interaction

with government

and make iteasier to accessbetter quality

services.


10/30

t t

a pp. i w

a at

t appat a

ppt tat a, t t a wt

p. i a a b tak t

p tz tat wt t

pb , t t a wt

xp. i t a b apt a wa tat a pb ,

t, aw t b aat

w t a t , t t

b apt.

A t bjt w q

ta jt w t a

t t a . it wq at abat a

t pb a t t ba

pb t. it w q tt

a tt a tat a

tat t bt a t

. it w q tz a t

pb t tt tat tp a b

tak t p a t t

wtt jpaz at a t.

it w q at t t

t t Bc Pb s a w

t tat wt tz. Bt tat a b

, a t t p a

t , t t t t t t .

B.c. t t jt wk

t aapt t t ta

t. ma t t

a bak aat w wt

paab . W t a

t aa, B.c. a a w k t

a t a a.

Bt B.c. a wt tat t b a a

a t t t t taa t b a appa t

t.

B.C. Government 2.0


11/30

11


We will

encouragecollaborationin the public

service becauseit is integral to

delivering quality

service to citizens.


12/30

M t appa

tak wt t cpat

ha r Pa,

w b

t dpt mt ctt

t Pb s, t w xt

tt wa a aat t

a t taat t

pat a t twt t a z t.

T tt wk ba wt a

tt at t

b a a ta

pa t a

t

tb

apt

b t

jt. T tt a

tat at pjt

aa wa b pp

a t pb , a w a

at w bt t

p t at t

. T t wk, aw

t xpt a t a

aaab t a a tBc Pb s patp t g

2.0 tat, t tt p a

w

t

Mapping the Way Forward

In response to all o these dynamics, in the all o 2009the Deputy Minister to the Premier established theDeputy Ministers Committee on ransormation andechnology.


13/30

13

t a pbt p t t pb

.

Wt tat at, wk ba

t t a a at

ta t tat. T ta

t tat a b

ata t t pb

pat pp:

ctz Patpat: a Bt

cba t wt t

t, pata t

p a t t ata

a a at.

s iat: xpa

pptt tz -

b p a z t

t

t a ap b t

tt t a

b tz .

B iat: tak a

pat appa t t

pa a at t

bt tz a pb

p.

T a at t t t

tat a p wt t t

t. T tt a t

t pp tat

wat at t p:

epw tz t at a1.

p t ata.

sa tz t t tat2.

wt t a ak t a

t a btt qat .

ea abat t3.

pb ba t ta t

qat t tz.

App t pp, t tt

t t at t t t t tat, w w b pat

aa. it ptat t z

tat a t at t t

w b p pat wt t

a p t a

a t tp a t w

tak ta t w pat.

T atat tat appa, t tat

a t a b ab tat

a ata at, bt a

ta t ak p pat

a t at pb.

B.C. Government 2.0


14/30

pb t tk

abt w appa

t tz at

w a w t

a tt at bt

t a tz, z

tat t a t b apppat aab

ta.

T pat t t a tz

at b wt p

a ata a at. T

pb tata a t

aat t at at ata

t t a at. gt a

a ata pbt t

t ptt tz pa at t ta ata. Bt

a a w at a a

abat a xptat

t, t a w t

twa ak ata ab

t a tapa a w

a at. sa -pa

ata aw t a t

t bt at bat

a appat tat ata b t

a a a.

T Bc Pb s a a

p t t, t tab wt

t a pa ap

at t gBc. Bt

at at ata a apt,at a t a t

wt pat appa t a

apppat ata t. T t

t pa w t pb

p a pat p ata tat

ba w- ta a a

t tat t appa w

a p ata taa . Wt tappa, tz a b w

a t, b pw t ak btt

, a a t a tt

at, a w at a

pb aaab at.

Bt, w p ata t a

at b t, t

Citizen ParticipationInspired in part by the rise o online communities andsocial media, citizens have an increasing expectationto interact with their government more directly in adialogue about their communities and their uture.

shifT 1


15/30

15

a a t twa at a

at abt t. Apt

a appa p at,

t pb a tak aata

a a t tz a t

b a attat pb at,

at, at a t at

t p awa, ta a

a.

at at

aa ta p t aw

t pat t a

at, bt t p a

t app a t a-

b-a ba. A tat appa

t pat a t a a pt a ba

tat z a p

p t. A tat pt

t w b t at

at t qt

a oi qt. T t w b

at tapa, t a a

t aa t t a

b qt.

To promote citizen participation

through the release o data and

improved access to inormation, the

BC Public Service will:

etab a w a

t pt a t ata

a b t a,

t, t ba pb t.

A ata pt t

aw t - pb t ata

b tz.

ea tz t p t

-a ata t tat b

tat t a.

u ata t w at wa t

p btt a tz aa t.

Pat a at

wt tz t t.

B.C. Government 2.0


16/30

T w t t wb akabpptt t Bc Pb s ta wt t pb t t t bt aa t t bt t p tak ta w a. B.c. aa taktp t t.

i db 2009, t Wat Atmzat p wa a tat t pb t patB.c. 100-a- Wat At. u a x

t tt p-t b a 12 a-t-a wkp, ta 6,000 Btcba a a t a tt, a f tappa t p t Wat At. Twb ab p a t ta 1,000 b t t pta at t Wat stwap d tmt et.

W t p t , t

p appa a pa t pb . l a b aabt w t at at wt tpb , at , p t ta, a aaz wat tpb a. gt bt ba a btt ta t pbkw a tk a bjt, a ap t p. P tt a a t.

Bt t a at abt tat.it a a b abt pak at. i ma 2010, t cat At staat, patp wt gBc, t mt ctz s a pat at--pt t p, a tApp 4 cat At tt. T tta caaa wb t t

ta pb aaab at aata t wb a b appat tata b ta a app t tak tp t abpt.

T tt ak a w t pt t ata a a a at a pptt.T tt w p wa B.c.t tat a at a a

pa a a t p wk twa pt tat aat a a.

t Bc Pb s, App 4 catAt a a p t pb app wt t a aza pb ata a, pap ptat, t wk a t tt p a aat a t a t ataptta. Aa, t bak a bt B.c.

ta w t ak ata p.

nw a w t a appa bt t a tz tp. ia w w appat tat at abt at a wak- p a a wt a k t p t t t. iaw ab akt at tat a t aaz p tt ak abt t a pat wa tat ak t t. iaw t a t pb bttak B.c. p twa b a, kab tat. A a w wpptt b b btat app pb at pptt a t pb .

B.C. Government 2.0: Citizen Engagement


17/30

17

Bc Pb s t

p t tz

a tp, a

at ta 200

a t p. T tp

aaab t a t a

a w, a a a bt

a-t-a. Bt a t

tak a pt tz pa , t ata

xpt t t app tat

t a a tat t

t wat a .

ra w tat,

pt, Bt cba w

p -p tp a. Bt tp

pt, 60 p t a t w

t a t, w

b tp a -p. i t

w, tz a wat t

pptt t t t a

t t. Bt t a wat

t t kw tat -p

pt a t w t t.

i p t tat at, w t a

a , a a a

taat-ba a b

at t tp

a -p a t a b

a at aw. Bt

tz a a at tat

t b . T a

a b t w a w tz wat ta

w a w t wat.

m a a b

bt:

it a tz a b t

a .

it aw t t t

t t aa t

.

it a at atat a

tt t a t

t .

T Bc Pb s t a

t pb-a tt p

Sel-ServiceCitizens expect and deserve a wide range o services andsupports rom their government.

shifT 2


18/30

tz t att pat t ak t

a a tt tz

t at a . mt

ptat, w t t

t , tz a tt

tt wat t t. T

a t tt a t aat

t azata ap t

t t t. gt a tt azat, a t

tat wa t a atabt.

Bt tz t a a wat

a wt t

a pa . T jt wat

t a a qat .

T pb , t, t

t t pt abat at a wt pat t t

bt t tz xptat.

t, a t jt a

a, t t t

ak aaab . T t

t wt t tz, a t

b a t , taab a

tt t , a z t

ta t . nt

t k t t

wbt ata at.

ma pp w ppa a

a a pat a t

wa t t wb. nt

a ktp Pc a wk

. ma w wk b

t appat t t t

aa ta. nt tt

a t t wtt w a

txt t pa. ma qa

ta t t tat a

tpt at t. T b t

t tz a

a w, tat a t b w t a t

a t t p. W a

tz tat, t a b ab

t t wa , a tat wa

b a p, t a at a

pb.

B.C. Government 2.0


19/30

19

B.C. Government 2.0

As a frst step, the shit envisioned in

this plan will see the BC Public Service

move rom an online service presence

defned by organizational structure to

a more citizen and user-centric model.

To advance service innovation and

improve options or sel-service, the

BC Public Service will:

t a

wa t t

www..b.a t a t k

a abt, axz t

xp tz, a bak

w t azata tt

t.

Pt t at Wb 2.0

t a pat t xpa a

t a tt.

P t bt pat a

ptzat, tax,

a ta-ta t at t

at k , a

wat wa t .

cpat t x -t a tt

pt t a

wb pt tt a

t, p

appa t tt at a

ata.

Wk wt t t a t

t t a

abat wk twa k

pt t

t w , t

pt t xt

.

rw pa , tz a

tak p -

pt, bak a

awa.

ip awa t

a ta b

tt taata

a tt ba ppt

b akt.


20/30

Tt t mt h a sadpt a t mt ca a dpt p $3.4 baa k a pa, a wa, a, wt pa , ata apt pa. Abt 4,000 twk a 12,000 tat p ( t pat), a w aat Aba a t. m ta 200,000 a a

a a t a. Tat t t pptt w t-bt at ta a a t , pat aa t t a t t ab .

T abt a px itatca maat (icm) pjt a twk ta at t tw t a, tat, tw a t. B pa t

a t, t icm t w pbt t abt t apt a tat a t aa aa btw t, w at at ba a tat aat.

icm w a ta a ata a, a ab t ptta ppt t tz Bt cba.W t ak t taat tt icm t ppt tpt t tw t, tt a t ptta t b xt tt aa t t t. icmw ab t b a , -ba a t w aa tz a t.

B t wt 2010, t t pt t icm t w b aaab t tta a pat t t pjt pa.Bt a t pbt icm pt a pa. iat bt a t tat w abt t a a wb pta t app t , k t tat tappat, a aat a qt patt t at. ia t bt tz a ta a t patpat

t a t p wt w b ab t a a tak at a wtt pat p a, axa ta pap .

Wt t-ppt t ,at a b pat a-apppat -t-kw ba. B t ta p, at w b . ia w btt t wb t w w b ak tpat t t tp t a ta

w wt b tapp t a ptt,baat taat, a tt a at a aa t ak pat at a. A a t, t w t, qat tat twt ta.

i t , icm w p btt t bt t wk a pat. A, t ptat,t taat t ak pb wp btt t t, tat pa a p a tt .

B.C. Government 2.0: Integrated Case Management


21/30


22/30

t t t jb w t

p ptt a .

A a t aa, t t t t

tat att. P a pat at

t w, w a w p

t wk t b pat t

t aw pb at t

t jb t t bt t abt,ak t bt t t t

a. it at fxbt t

wkpa p t ppt p

bt w t p p

at a t a t

ptt t Bc Pb s

a a p. A at

p t t at ptt,p a a tz

atat.

To support business innovation at the

organizational and employee levels,

the BC Public Service will:

u t a t

taat a t

pa t at a

t a at

a.

it w t

w t pb a t

p a a t

t ppt p ptt,

at a tz

at.

ip t pat tat wt

btt a t p

a w t t p p

abat a a at.

Pt ap a t

azata t t ppt

at p a

t.

ea btt t

t t aaab t a

w t pb wk a

a-t-a ba.

upat p a ppt t

ab b wk.

mak t wkpa fxb

bt t t pa

t a t

wkpa p.

B.C. Government 2.0


23/30

23

A a wb, t t t a t. xap, t t t ta a,t t at a ba btw tat a t t pat aa a ak t t tp a tat. ettp, a ta t xptat at pa bat t pp a t a-

t-a.

T at t t, tp ta t a z ,a t , a t a ta a t at t at tppt tat a t a .m, t a a t a ta ppt q. Ba t aata, tp at axp k a a a-t-a t. A a t, a a

tat tp at t t b ta 60 p t t aaab t aa, pa t a tzat at 7.5 p t tpa at.

i ma 2010, t t appa tw-a, pa ptat tp B.c. i a , tp w b tab wttw vta a tw va. ia tw, at t at w b tab, bjt t aaptab aat a pa. Tptat tp w ta t b a a $1 a abtw va a vta, aptt/, atat at at -ak, p xta p wk- baa, ta pat, aat btaat a p a pt wwa t abat.

nw a w t xpa tp a t p at ptta bt. xap,t a a q t att appa t t w a , bt t a at t at a at t b tapt atta t a a. T tt ak t tab ab t. Bt a

t bt tp t a aw t t a b t aq a pat a a t b papt t t. i at, t w t t pa t tz, a w a tpat t a ppt tt t at t a aaab, a pbat , at at .

sa, a b w aba b a t,a w t appat tp a a at pat. ia t atat ta a b tt a t p at a at ta at t,aw tt a t a ta tbt tat at ta xp.A t a w, w t a, t a tp at b b t p a b a t t pptt k t a a at pa patt t a pat a a t.W t , tp t b t ap btw a-p b aw a ta a wa tat t tat wt a a p a watat k a a-t-a xp.

B.C. Government 2.0: elepresence


24/30

s 2006, a pat t wk tak tppt t cpat ha r Pa,t Bc Pb s a a at aawa-w t t ptat a t pat tat p t 30,000 p. mt t,pt a t tt a a a t b twa, t at a patwk. T a a p a, spak, a a p a w tt

p t a a abat a p t pb at pat.

T tp ft t t tat a t bt a at t ap bt t t t pb . ia ata a a t wt t pb a w b tpat a pat t tat, t ptta ata pa twk tat w a

p abt t abat pjt a at a xpt ta t a twk ta t pa a aba.

xap, a a p aat a ta b twkt qt p a pata tp, atat qt b b a a at t w a xpt tat aa. T tw t t aabat a wkpa a watat w b a tatat a a t wat a xpt a t a abtw a.

ia w t a t a b t t tatw p t t pb . upapt a jb t pb ,a w at t pat tat. l , tw a w twk p wat t, tt t t wta b, a t tatata, a t abt t b patpat t a b t t

ata a t jb.

Tk ba, a t wat ptta t t pt wata pat tat , t t a at tbt a ta a abat wka at-a pa tat t kp p bt a awt t t a t jb btt.Wt tat p t,p w a a btt a t

p a t, btta at a ata, a tabt t t a t t wtxpt w a t. A t a p t, pptt a t at ata abat. A a a t a ta aw aa tt t, aw t bttat ppt btt t t a p at.

B.C. Government 2.0: Te Online Employee Experience


25/30

25

Lat a p,

pata a t at

t pa a

at aat,

a t abt t

ba a app t tat

w w t

p w at. Pt

appa a p tt a t t t

tt t fxbt t aapt

t. T t a aaabt t

t t a b a ba. T

apt pt ft

pat a t b t a

at tat b

t a atappa.

T a t ata b

bk t b a t

ak t t t t t t

tat pb. it t jt a qt

pa w t a a

. it a qt

tat t p a pat

ppt t t t t

pt, bt t -t fxbt

tat w b q t aapt t t

tab t w t

a at t. sa, t

tata k-a t t

pb t t t pak

at. A t tat btt baa

atabt wt att, bwt t t t ta a

p ba pa, w aw t

pb t b a a,

aaptab a at azat

tat btt ab t qk

p t Bt cba.

To support the shits set out in thisstrategy, the BC Public Service will

pursue a series o strategic enablers

that includes:

itat Pa: a

pat im/iT pa w a

at appa t im/iT

pa tat k pjt t apta

ba t at t

pat a.

Enabling ransormationTere are a number o actors that inuence, and insome cases restrict, the public services ability to applytechnology eectively.


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Pa: a pat appa t

pa-at p a pat

w p tat xt ba.

itt maat: a aab

tt aat t w

p t t a pa

t ppt t

.

ct ca t Bc Pb

s: p w b at

a a ppt

ta t

at aat, at

a t w t a

abat t.

Pt a ctatmaat: a p appa

t pt a tat

aat w p at

fxbt t aapt t .

ntwk a W ctt:

t xpa w a

w twk apat a

a t ppt a t .

Wb 2.0 a u

cat: a tt

awk t ppt t

a a a t abat

t ta a xta.

cpat staa: p

pat taa a ta t

aat

at a ,

tta t,

pat ,

z patbt a

p pa.

cpat P a g:

t w p

p a t pat

p a tat a

pat a t ft

t taat

a ppt p tat

btw t a -

t tat.

B.C. Government 2.0


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27

Pp a t a w aa taat , bak t bk, a t a t t atz ptt pb a w. Bt pb pat b t t app t b t a at . T t a pb tatat a taatba t xt t at

t at a ata .

t a taat, t p a a btta -at id a paw. Bt watt appa ak a tat tat tp ptt t id a paw ata t p t a t b. A at attat t pt bat t ptt t pa tz. it ta w t tqt w t kw a

a w t a tb?

T aw a b a appat B.c. t t xptat w t tta t a wa t w , w a tw apt a ab a btat b t pb a patt azat. T tak t t a t aa atat a b xp b bak at ttt tat q a tt aa. xap, pbpt t t t wt a w t t caca b aBt cba t a at a.

ct caca a ptb t a a t p t a t ta at . Bt a at caca,b wt a Pin , a

at tat a t. ia w a patt a at a t t k wt t atcaca a tat a p a patt tat a pt t patt.T t t at t t t a wa tpatt. lat, a t patt t a a a Pin a attatt a t at t w pt, tt t wa

ppt tt t t tt a wt tat tpa pa ptt.

W t t b t t px, ptat t b tb aab tat a pttaaw a t a at t w t a p t t at t attata . Tat a t a tat ptta a

t a caca t a a aw a t a w aa , a wtt aw a t p t a a tt pat ata b at. ctz a a w aa t wat t , wt t at a tp ta a. Ata b aatwt a a t, wt tz w t t.

i t, t appa t taw tz w a t a tat a t . T pqt t a a p tt a ttz p t xa . Btt at a appa aw tz ta a ptta w a ata at t .ia w tat ak a att tat wk btt t pp B.c.

B.C. Government 2.0: Eective, SecureIdentity Management


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E at t pb

tak, wt

t pt pb

p t t t

pat, a a pat t abt

t tat bat. Wt tat

, t t t t tat t t p tat t Bc

Pb s ak taat

a t tat ak t a

, at a t

azat p

t tz t a w a t.

W t jt t t -

t t-a taat,

t pa w b pat aa t

aw t fxbt t aapt

t a pt, pptt a

t aa. T appa

a p a wa t tak p

aat t pa, a

a ta tp a b

tak a at ap wa.

T , a a t, xp at t t

tat. rat t w ppt a

t a taat t

pat t pb a t

t ppt ta

pt.

ia t, t wk

tt a t, w bt aa

taat a t pa

tat ta w t wk a pa t

wt t a at t

t tat. A pat tat pa

p, t w b xpt t

abat wt at t p

pt patp a a

a t. mt

w b ppt t p b a

t at pa t

a a ta t

a xptat t pa. T

t pa w, t, t xt

ConclusionGovernments frst obligation is to serve and supportthe needs, aspirations and potential o the people andcommunities o British Columbia.


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29

aa t pat tat

a w b at wt t

pa p aa pa a

t.

T t a wk

a, abat a

tt t ta t tt

a abt w t pb t. Wt tat

, p t Bc Pb s

w a b a t tbt

t t t pa p a

t a t a t p t

pat tat. Tat patpat w

b atat t t aaab

abat t t pattat @Wk a t spak a

abat t a t pa

tt wt pt t

t pat tat t a aa.

A, a, tz a a t t

a t a w t pb

a ta

t t t . opptt w

b at t a t wt t

pp t p w

pata a b a

a p.

T t tat w tat

b t t b t a

t t, bt b w t

t p t Bc Pb s

a t tz t p aapt a

app t t tt t p

t tat t pp a t

t.

B.C. Government 2.0


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citizens @ the centre: b.c. government 2.0

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