city management
DESCRIPTION
TRANSCRIPT
Grand Rapids GIS An Organic Deployment
West Michigan City Management
Additional Information
http://www.ci.grand-rapids.mi.us
GIS CooperationREGIS
Grand Rapids
Public
What is GIS?
• A means to integrate and visualize your jurisdiction and operations to the point of performing ‘what-if’ analysis. – Starts as a map,
– Becomes a window into operations and performance management,
– Grows into a virtual model
Why do it?
• Equitable (and defendable) delivery of service to neighborhoods
• Proactive asset management and rehabilitation
• A means for Organizational reform
• A means to Standardize operations and procedures• Is recognized as an industry best management practice
and supported by national, state, and organizational initiatives (FGDC- Executive Order 12906, www.geodata.gov, Michigan CGI Standards, Government Accounting Office (GAO), APWA, AWWA)
In 24 Months (the technical stuff)
• GIS Development of an internal 8.3 SDE Geodatabase
• Staffed and Training program in place
• Over 70 installations of ArcMAP
• CMMS Deployment Citywide
• Citywide Address Standardization• Intranet IMS (w/ 110+ secured logins)
• Public Inquiry - Central Customer Service
• IMS Internet - Oracle/SDE connectivity : G.NET
• Crime Analysis and other GIS Solution
• Document - Workflow Management Solution
IT-GIS Council (organic)
• Flexibility in design and deployment• No Door Stops (things change too rapidly)
• Over planning kills IT projects• Expectation management is critical• Champion (singular, not a consensus)
• Program (immediate benefits and awareness)
3 Tenets: GIS-IT Program (The Right Tools)
• The development of GIS and supporting technologies into a comprehensive strategic management tool to assist in work-culture transformation, strengthen the decision-making processes, reduce operational costs, and provide a return through operational efficiencies.
• Interactive Internet tools that assist in supporting the partnership of Community Oriented Government (COG) initiatives thereby aligning citizens, citizen groups, and neighborhood associations, with City operations.
• Enhance regional intergovernmental partnerships and technology progression by setting the ‘yardstick’ for progressive government.
VISION and PLANIT Plan for System Interaction
validati on
ORACLEGIS-SDEDatabase
City of Grand Rapids
Customer Service and Management Support Systems
Non Emergency Cal ls
Int ernet Ent ryKiosk Entry
3 11Pu blic I nq u ir y
In tern etPu blic I nq u ir y
IMS-GISApplicatio ns
City 31 1 a nd Cu stome r Su pport Op erato rs Only
Pe rforms validation using City Standa rd Ma sterAddress and supp ortin g d ata referenc es, alsoallows for moderate data entry andmodification.Uses Antfarm-IMS full-da ta view capab ilities.Citizen Entry
Pe rforms no validation.Uses limited GIS data layer viewing .
Data Input
Email Data Di stributi on
Distribut ed Spat iall y
Dis trib uted ByCategory- Type
COG, Customer Community
Direc tly to City In dividual,Group, and/or Manag ement
Email distribution interactive with City’s Outlooksolution. E-mail references un iq ue ticke t numb er, andallows for hype rlink to re view ticket info rma tion an dmap reference.
Alrea dy Ex isting
Ma nagement Proce ssing
DataMaxVisiFlow
Wo rk flow Man ag em en t Solu tion
Depen ding on request ty pe, if approv al proce sses an dworkflow o peratio ns a re de sired , an operationa l workflowcan be established allowin g city-wide pape rless trac kingand ap proval processing.
Alrea dy deploy ed in Assessor’s Office
CMMS
Aztec aCi tyWorks
Co mp u ter Ma in te na nc e Man a ge me nt Sy stem
Department use of CallCenter for service requ est dataentry.Depen ding on request ty pe, cu sto mer sup port tickets arecon flated, and proce ssed th ro ugh dep artmen ta l workflowsinteractiv e with CMMS solution .
In th e p rocess of d eploymen t, EPSD, Water Servies, an dStreets and San itation
Man a ge me ntVie we r
IMS-GISApplicatio ns
Pa ckage allows review and repo rting of all Tick ets,resultin g wo rk flow sta tu s from VisiFlow, an d se rv ic ereque st/work order in formation from CMMS.This would be ava ilable service-area wid e b y d epartment.Also av ailab le to Cu sto mer Commun ities (v ia extrane t orVPN) sec ured by commun ity bo undary.Initial written fo r Tic kets.
Event Triggers
(i.e. )• Approval(s)• Scheduled• C omplete d-Closed
Ac tivityVie we r
IMS-GISApplicatio ns
Email /Mail ing Status Di stributi on
Distribut ed Spat iall yCOG, Customer Community
GIS Analysis
E SRIArcGI S
Geographi c Infor mationSys tem
Tick ets an d work activities may be ana ly zed spatially andwith de nsity con to ur map ping assisting in resourceallocation and future operational planning .
Alrea dy deploy ed City-wid e
Int ernet Review
Depen ding on the ty pe of requ est, intern et viewing andtrack by citizen s (by ticket number only).
Inf ormati onalDis trib ution
Citizen follow up (email or po sta l mailing )
Ac tivityVie we r
Support Solutions Events Data Sharing/Analysis Processes
Rules of Engagem ent:
1. Any appli cat ion made avail abl e t hrough the Int ernet must be madeavail abl e through Ci ty-owned kiosk and/or front-desk for publi c use.
2 . Information and t ools made a vai lable for City-supervisi on will be madeavail abl e through secure d mea ns t o c ustomer communi tie s.
3 . All informat ion wil l be mainta ine d i n a sha re d C ity-GIS archi tecture.All support ing solutions in teract ive wi th GIS, IMS, CMMS, Docume ntMa nagement, Workflow Mana gement, and custome r service tool sets areOra cle c ompliant.
4 . All IMS solut ions wi ll be custom developed with softwarecode owned by t he City of Grand Rapids. This al lows for continua lcustomizati on and enhanc ement of our support proce ss.
IMS G IS
CM MSDo c um e nt
Ma nag em e nt
Sy ste m&
Data Administration
Sy ste m&
Data Administration
The Plan
Internet- IMS GIS Data
CMMSDocument
Management
DatabaseDatabase
Cornerstones of Development
Technology
Solutions
Which was Really...
CustomerSupport
E-Government
OperationsExpert System
Integration
Data
Warehouse
Data
Warehouse
Cornerstones of Development
Development
Integration
The Plan
CustomerSupport
E-Government
OperationsExpert System
Integration
Data
Warehouse
Data
Warehouse
Cornerstones of Development
Engineering
Document Scanning
Engineering
Document Scanning
GISGIS
Object-Relational
Behavior
Object-Relational
Behavior
Address ManagementAddress Management
Asset ManagementAsset Management
Distributed
Relational
Database
Distributed
Relational
Database
VisiFlow
Document-Workflow
Management
VisiFlow
Document-Workflow
Management
Metadata ServicesMetadata Services
The Plan
CustomerSupport
E-Government
OperationsExpert System
Integration
Data
Warehouse
Cornerstones of Development
Portal
Antfarm
Portal
Antfarm
IMSIMS
Public InquiryPublic Inquiry
Internet - LAN
Data Access
Internet - LAN
Data Access
Customer Service
Tools
Customer Service
Tools
Web-Page
Departmental
Management
Web-Page
Departmental
Management
Geography
Network
Geography
Network
The Plan
CustomerSupport
E-Government
OperationsExpert System
Integration
Data
Warehouse
Cornerstones of Development
OCYF
Programs
OCYF
Programs
Courts Record
Lookup
Courts Record
Lookup
Maps-AntfarmMaps-Antfarm
Assessor-Tax-PaymentAssessor-Tax-Payment
Public
Policing
Public
Policing
Road Closure &Capitol Improvement
Road Closure &Capitol Improvement
Internet MappingInternet Mapping
The Plan
CustomerSupport
E-Government
OperationsExpert System
Integration
Data
Warehouse
Cornerstones of Development
CMMSCMMS
PermitsPlusPermitsPlus
Project ManagementProject Management
PerformanceManagement
PerformanceManagement
CADDCADD
The Plan
CustomerSupport
E-Government
OperationsExpert System
Integration
Data
Warehouse
Cornerstones of Development
MicroPaverMicroPaver
Crime AnalysisCrime AnalysisWaterCADWaterCAD
XP-SWMMXP-SWMM
http://ims.ci.grand-rapids.mi.us
http://maps.ci.grand-rapids.mi.us
Internet Inquiry Solution
Intranet Inquiry Solution
Customer Service - 311
Workload Review
CMMS
Asset Management
Inventory Of Assets(Spatially located within GIS with supporting attribution and meta data.ESRI GIS Suite chosen for compatibility with REGIS)
Asset Maintenance(Shared Computer Maintenance Management System (CMMS) architecture. Benefit: Transfer and coordination of Work Order activities. Cityworks chosen for Open-Flexibility of deployment/data model and Integration with GIS)
Condition of Asset : Operational Modeling(Specific to Operation: Interacts with CMMS and GIS data.MicroPaver: Integrated M&R and Cost referencing with Azteca Cityworks)
Project Management(Citywide deployment of Microsoft Project - Project Central.Ability to pull Oracle data from CMMS Project references into .mpp file for conflict viewing)
Accounting: Asset Depreciation and Operational Cost-Controls(Accounting currently using straight-line depreciation methods. Integration with CMMS offers ability to perform modified methods.Use of Azteca GASB module- Integrated solution.)
10-14-03
Streets PCI
Engineering Drawing
Being Deployed
• Permit Processing and Neighborhood Improvement Integration
• Citywide Project Management Tools
• YouthNet: Programs Lookup
• ProjectNet: Capitol Improvement Projects Online
• Mobile Fire and Rescue GIS
• Road Closure Management to Internet
Grand RapidsGIS and Associated Tools
Operational Management
Data Warehousing
Document Management/Workflow Tools
Data Dissemination & Customer Service
Active GIS ArcView/ArcInfo User
Keys to Success
• Strategic to all City operations (support)
• Communication, Feedback, and Flexibility
• Change Management Processes (‘Organic’)
• Evolves with City IT Strategic Direction
Questions
• Building it was easy….• Next…. Cultural Issues
– Organizational Change
– Technology Use and Engagement
• Next Solutions….– Public Policing
– e-Commerce
REGIS TodayCooperative
CentralizedArchitecture
Agency
REGIS TomorrowFederatedREGIS TomorrowFederated Paradigm
Hybrid - DistributedArchitecture
Normal Phased Progression
1 GIS is a Map: Users view GIS as a disjointed system for mapping
2 Analysis Begins: Data quality is a priority and attribute extensions
are requested (spatial analysis begins, still not a part of daily operations)
3 Legacy Integration: Existing operational tools are integrated and
legacy data integration is requested (users now see the potential of GIS
supporting their operational needs)
4 Solutions Development: New solutions are developed, purchased,
and integrated (users now support GIS as an underlying core technology
supporting their operational needs)
5 Strategic Expansion: Organization strategies are devised expanding
GIS technologies integrated with supporting technologies building a
framework for eGovernment (GIS becomes a permanent functional part
of the organizational culture)
Already in place… already works.
• Industry Best Management Practice• Federal and State Direction• Proven technology… already working