city of dallas covid-19 manager/supervisor toolkit · • fear and worry about your own health and...

The most up-to-date information for all City of Dallas Employees is located at https://dallascityhall.com/departments/humanresources/Pages/COVIDEMP.aspx

COVID-19 EMPLOYEE TOOLKIT

CITY OF DALLAS HUMAN RESOURCES

Updated April 14, 2020

https://dallascityhall.com/departments/humanresources/Pages/COVIDEMP.aspx

CIty of Dallas COVID-19 Manager/Supervisor Toolkit

of 14 The most up-to-date information for all City of Dallas Employees is located at


Table of Contents

MESSAGE TO EMPLOYEES .................................................................................................... 3

EMPLOYEE TIPS & GUIDANCE FOR STAYING WELL ................................................... 4

CDC Resources for Stress and Anxiety ................................................................................... 4

Need Help? Know Someone Who Does? ................................................................................ 4

Cigna Employee Assistance Program ...................................................................................... 5

Support Your Loved Ones ....................................................................................................... 5

For People Coming Out of Quarantine .................................................................................... 6

For Emergency Responders ..................................................................................................... 6

ONLINE & ADDITIONAL RESOURCES ................................................................................ 7

LinkedIn Learning ................................................................................................................... 7

HR PROCEDURES ...................................................................................................................... 7

NATIONAL & COUNTY RESOURCES & GUIDANCE ........................................................ 7

APPENDIX A: WEBLINKS ........................................................................................................ 8

APPENDIX B: PRINTABLE FLYERS ...................................................................................... 9


City of Dallas COVID-19 Manager/Supervisor Toolkit



MESSAGE TO EMPLOYEES

As COVID-19 continues to spread globally and the world is

grappling with the impact of the coronavirus, the City of Dallas

leaders, as well as your managers and supervisors, want you to

know that we are here to help you through these challenging

times.

One of the City’s top priorities is our employees’ health and

well-being. We will continue to take appropriate measures to

keep our employees healthy and safe. The City’s goal is to keep

our employees productive and working towards our shared goals

of serving our residents.

As many of you continue to work in essential roles across the City, and others work from

home, we want to make sure we are communicating and engaging with you regularly and

frequently to provide up-to-date and accurate COVID-19 information.

The COVID-19 Employee Toolkit is designed to support you through these trying times.

The toolkit includes resources, information, and guidance to help you successfully

understand and navigate all the COVID-19 material. Resources include:

• Tips and Guidance for Staying Well

• Employee Health and Well-Being

• HR Procedures

• CDC Resources and Guidance

• City of Dallas Public Information and Dallas County Resources

We also want to remind you to practice ethical principles in the treatment of your fellow

employees. During this time, you must commit to be the example, and to continue to

demonstrate our core ethical principles which are the foundation of our Values of Service:

• Empathy in our treatment and understanding of others

• Ethics in our decisions and actions

• Excellence by providing exceptional services to residents

• Equity in providing fair and impartial services to every resident so that outcomes

improve for all

This is an ever-evolving situation and there is plenty of uncertainty right now, but with your

support, there is no doubt that we will see our way through this pandemic and continue to

serve our community We will continue to evaluate and update the resources needed to

support your safety during this critical time.

We have a dedicated Human Resources Department microsite to provide you with ongoing

information about COVID-19. On the microsite, you can also find a complete HR Contact

List and a list of department HR Partners. Click here to access the page.

Dallas is a resilient city. When we work together, we can overcome anything – Together!






EMPLOYEE TIPS & GUIDANCE FOR STAYING WELL

CDC Resources for Stress and Anxiety

https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/managing-stress-

anxiety.html

The outbreak of coronavirus disease 2019 (COVID-19) may be stressful for people. Fear

and anxiety about a disease can be overwhelming and cause strong emotions in adults and

children. Engaging in actions that assist in reducing stress will make you, the people you

care about, and your community stronger.

Stress during an infectious disease outbreak can include:

• Fear and worry about your own health and the health of your loved ones

• Changes in sleep or eating patterns

• Difficulty sleeping or concentrating

• Worsening of chronic health problems

• Worsening of mental health conditions

Everyone reacts differently to stressful situations.

Suggestions for Coping with Stress

• Take breaks from watching, reading, or listening to news stories, including social

media. Hearing about the pandemic repeatedly can be upsetting.

• Take care of your body.

o Take deep breaths, stretch, or meditate.

o Try to eat healthy, well-balanced meals.

o Exercise regularly, get plenty of sleep.

• Make time to unwind. Try to do some activities you enjoy.

• Connect with others. Talk with people you trust about your concerns and how you are

feeling.

Need Help? Know Someone Who Does?

If you, or someone you care about, are feeling overwhelmed with emotions like sadness,

depression, or anxiety, reach out for help.

• Visit the Disaster Distress Helpline, call 1-800-985-5990, or text TalkWithUs to 66746

• Visit the National Domestic Violence Hotline or call 1-800-799-7233 and

TTY 1-800-787-3224

• Use the resources provided in this guide and on the HR website. See the table of

contents for details.


https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/managing-stress-anxiety.html

https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/managing-stress-anxiety.html

https://nccih.nih.gov/health/meditation/overview.htm

https://www.cdc.gov/nccdphp/dnpao/features/national-nutrition-month/index.html

https://www.cdc.gov/physicalactivity/basics/index.htm

https://www.cdc.gov/sleep/about_sleep/sleep_hygiene.html

https://www.samhsa.gov/disaster-preparedness

https://www.thehotline.org/





Cigna Employee Assistance Program

Cigna Healthcare provides access for all employees to the Employee Assistance Program

(EAP). Cigna EAP consultants are available to help with your concerns, assist you with

problem-solving, and connect you with available resources.

• Phone: Call Anytime, 1-877-622-4327

• Website: Login to www.mycigna.com and select “Employee Assistant Program”

Employee Health and Well-Being on Employee Website

A wide range of continuously updated information is available online regarding Health and

Employee Well-Being. Navigate your web browser to http://bit.ly/covidcodemployees for

the information listed below.

• Virtual Healthcare Options (For Insured and Uninsured)

• Family Support Tips During COVID-19

• City of Dallas Additional Health Benefits Information Sheet

• Disaster Assistance Resources

• Cigna EAP Webcasts for Stress and Well-Being

Or

• Call your healthcare provider if you feel that you are unable to cope with your stress on

your own.

Support Your Loved Ones

Common Concerns related to COVID-19:

• Concern about protecting oneself and loved ones from the virus because they may be

at higher risk of serious illness.

• Concern that regular medical care or community services may be disrupted due to

facility closures or reductions in services and public transport closure.

• Feeling socially isolated, especially if they live alone or are in a community setting

that is not allowing visitors because of the outbreak.

Check In with Your Loved Ones Often

Virtual communication can help you and your loved ones feel less lonely and isolated.

Consider connecting with loved ones by:

• Telephone

• Email

• Mailing letters or cards

• Text messages

• Video chat

• Social media


http://www.mycigna.com/

http://bit.ly/covidcodemployees




Help Keep your Loved Ones Safe

• Know what medications your loved one is taking. Try to help them have a 4-week

supply of prescription and over the counter medications and see if you can help them

have extra on hand.

• Monitor other medical supplies (oxygen, incontinence, dialysis, wound care) needed

and create a back-up plan.

• Stock up on non-perishable food (canned foods, dried beans, pasta) to have on hand in

your home to minimize trips to stores.

• If you care for a loved one living in a care facility, monitor the situation, and speak

with facility administrators or staff over the phone. Ask about the health of the other

residents frequently and know the protocol if there is an outbreak.

• Take care of your own emotional health. Caring for a loved one can take an emotional

toll, especially during an outbreak like COVID-19. There are ways to support yourself.

• Stay home if you are sick. Do not visit family or friends who are at greater risk for

severe illness from COVID-19. Use virtual communication to keep in touch to support

your loved ones and keep them safe.

For People Coming Out of Quarantine

It can be stressful to be separated from others if a healthcare provider thinks you may have

been exposed to COVID-19, even if you do not get sick. Everyone feels differently after

coming out of quarantine.

Emotional reactions to coming out of quarantine may include:

• Mixed emotions, including relief after quarantine

• Fear and worry about your own health and the health of your loved ones

• Stress from the experience of monitoring yourself or being monitored by others for

signs and symptoms of COVID-19

For Emergency Responders

Responding to COVID-19 can take an emotional toll on you. Here are some things to keep

in mind during this pandemic:

• Allow time for you and your family to recover from responding to the pandemic.

• Create a menu of personal self-care activities that you enjoy, such as spending time

with friends and family, exercising, or reading a book.

• Take a break from media coverage of COVID-19.

• Ask for help if you feel overwhelmed.

Learn more tips for taking care of yourself during emergency response. Get more

information about stress management for responders from the Disaster Technical

Assistance Center (SAMHSA).


https://emergency.cdc.gov/coping/responders.asp

https://www.samhsa.gov/dtac/disaster-responders

https://www.samhsa.gov/dtac/disaster-responders




ONLINE & ADDITIONAL RESOURCES

LinkedIn Learning

https://dallascityhall.com/departments/humanresources/Documents/LinkedIn%20Learnin

g%20Resources.pdf

LinkedIn has provided “Work from Home” learning resources to help us navigate and

manage these challenging and uncertain times. Topics include:

• Working Remotely

• Leading at a Distance

• Managing Virtual Teams

• Leading Virtual Meetings

• Time Management: Working from Home

• Productivity Tips: Finding Your Productive Mindset

• Developing Resourcefulness

• Microsoft Teams Tips and Tricks

• Learning Skype

• Learning WebEx

HR PROCEDURES

Human Resources has a dedicated website for policies and procedures, including a list of

frequently asked questions. Please visit the website or contact Human resources for a copy.

Navigate your web browser to http://bit.ly/covidcodemployees for the information listed

below.

• Employee Procedures

• Frequently Asked Questions

• City of Dallas COVID-19 – Procedures for City Employees

• Employee Rights - Families First Coronavirus Response Act (FFCRA or Act)

• City of Dallas COVID-19 Emergency Paid Sick Leave -Families First Coronavirus

Response Act (FFCRA)

• Families First Coronavirus Response Act Eligibility Chart and Contact Information

• Families First Coronavirus Response Act Frequently Asked Questions

• City Driver Guidance on Preventing the Spread of COVID-19

• City Travel Ban and Cancellation of City Departmental Events Memo

• Working from Home Tips and Best Practices from NEOGOV

NATIONAL & COUNTY RESOURCES & GUIDANCE

For general information regarding COVID-19, see links to CDC (Centers for Disease

Control) and DCHHS (Dallas County Health and Human Services).

• https://www.cdc.gov/coronavirus/2019-ncov/index.html

• https://www.dallascounty.org/departments/dchhs/2019-novel-coronavirus.php


https://dallascityhall.com/departments/humanresources/Documents/LinkedIn%20Learning%20Resources.pdf

https://dallascityhall.com/departments/humanresources/Documents/LinkedIn%20Learning%20Resources.pdf

https://www.linkedin.com/learning/working-remotely-2

https://www.linkedin.com/learning/leading-at-a-distance

https://www.linkedin.com/learning/managing-virtual-teams-4/managing-people-at-a-distance

https://www.linkedin.com/learning/leading-virtual-meetings/welcome-to-better-virtual-meetings

https://www.linkedin.com/learning/time-management-working-from-home

https://www.linkedin.com/learning/productivity-tips-finding-your-productive-mindset

https://www.linkedin.com/learning/developing-resourcefulness

https://www.linkedin.com/learning/microsoft-teams-tips-and-tricks

https://www.linkedin.com/learning/learning-skype-2

https://www.linkedin.com/learning/learning-webex

http://bit.ly/covidcodemployees

https://www.cdc.gov/coronavirus/2019-ncov/index.html

https://www.dallascounty.org/departments/dchhs/2019-novel-coronavirus.php




APPENDIX A: WEBLINKS

• Human Resources COVID-19 Website. Continuously updated with information and

resources for City of Dallas Employees.

o https://dallascityhall.com/departments/humanresources/Pages/COVIDEMP.aspx

• Dallas Area Rapid Transit COVID-19 Website. DART provides information about

transit closures in and around the metroplex.

o https://www.dart.org/health/default.asp

• Centers for Disease Control and Prevention Website. Provides information from the

CDC regarding what to do if you are sick and guidelines for how to prevent becoming

sick.

o https://www.cdc.gov/coronavirus/2019-nCoV/index.html

• White House, CDC and FEMA National Command Center Website. The federal

government provides a collection of information regarding COVID-19.

o https://www.coronavirus.gov/

• Dallas County Health and Human Resources Website. Information about COVID-19

at the County level.

o https://www.dallascounty.org/departments/dchhs/2019-novel-coronavirus.php

• Texas Department of State Health Services (DSHS) Website. State level information

and response to COVID-19.

o https://dshs.texas.gov/coronavirus/

• Cigna Resource Center Website. Cigna Healthcare provides information about health

benefits and information for those enrolled in the Cigna Health Plan through the City of

Dallas as well as resources and updates regarding COVID-19.

o https://www.cigna.com/coronavirus/

• Texas Council on Family Violence. Information and resources for safety during the

COVID-19 crisis.

o https://tcfv.org/covid-19/



https://www.dart.org/health/default.asp

https://www.cdc.gov/coronavirus/2019-nCoV/index.html

https://www.coronavirus.gov/

https://www.dallascounty.org/departments/dchhs/2019-novel-coronavirus.php

https://dshs.texas.gov/coronavirus/

https://www.cigna.com/coronavirus/

https://tcfv.org/covid-19/




APPENDIX B: PRINTABLE FLYERS
