City of Lancaster

J . R ich a R d GR ay , M ayoR

NeiGhb oR ho od issuescoN tacts

City of Lancaster120 North Duke Street

Lancaster, PA 17602

An old African proverb advises, “A man who doesn’t know where he wants to go, doesn’t need a map.” With this in mind, I’m happy to introduce our f irst Strategic Plan that def ines where the City of Lancaster is going, and provides a map to our future. The Plan represents a convergence of events and ideas that began almost a year ago, when a diverse group of community representatives met during Visioning Sessions led by the Brookings Institution to establish a framework for the City’s revitalization. At the same time, we began collaborating with marketing professionals engaged by the Pennsylvania Dutch Convention and Visitors Bureau to develop a “branding” concept of the Lancaster City experience. Finally, over the course of several months, the City’s entire Management Staff met to formalize and adopt cultural norms and expectations for the delivery of City services.

Sincerely,

J. Richard Gray,Mayor

A Message from the Mayor

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717-291-4720www.cityof lancasterpa.com

Emergency Calls s 911 General Information s 291-4720

Abandoned Vehicles Private Property s 735-3454 Public Property s 291-4706 Adopt-A-Block Program s 291-4744 Alteration Permits s 291-4724 Animal Control s 735-3453 Animal Waste Complaints s xxx-xxxx

Block Parties s 291-4758 Building Permits s 291-4724

Census Information s 291-4754 Clean Up Supplies s 291-4744 Crosswalks s Streets

Disruptive Tenant Complaints s Police Double Parked Vehicles s Police

Fire Code Violations s Fire

Graff iti In-Progress s Police Graff iti Removal s 291-4744

Health Nuisance Complaints s 291-4707 Historical Architectural Review s 291-4726Housing Code Violations s 291-4706 Home Repair Assistance s 291-4731Illegal Dumping In-Progress s PoliceIllegal Dumping Investigations s 291-4744Insect/Rodent Infestation s 291-4706

Interior Alteration Permits s 291-4724

Landlord-Tenant Questions s 299-7840Lead Paint Remediation s 291-4731Leaf Pick-Up (Special Collection) s 291-4731Leaf Pick-Up s streetsLitter Complaints s 291-4744

Moving Permits (For Parking) s 735-3452

Neighbor Disputes s xxx-xxxxNoise Complaints s 644-1180

Park Rules s Parks Parking Permits s 735-3452 Parking Tickets s 735-3452 Pavilion Reservations s 291-4841 Playground Programs s 392-2115 Playground Repairs s 291-4841 Playground Rules s 291-4841 Pollution Incident s 291-4707 Potholes s 291-4835 Public Housing s 397-2835Public Swimming Pools s xxx-xxxx

Quality of Life Complaints s xxx-xxxx

Recycling Complaints s 291-4744 Recycling Program s 291-4744

School Safety s PoliceSewer Back-up or Odors s xxx-xxxxShopping Carts s store of origin

Sidewalks s 291-4764 Sign Permits s 291-4762 Snow/Ice on Sidewalks s 735-3300 Snow Control s 291-4835 Special Events s 291-4758Street Cleaning Information s 291-4835Street Cleaning Tickets s 735-3452 Street Lights s Public Works Street Maintenance & Repair s 291-4835 Street Trees s 291-4648 SWEEP Program s 291-4744

Taxes, Real Estate s 735-1782 Trash Complaints s 291-4744 Trash/Recycling Billing s 735-1782 Traff ic Signs s Public Works Traff ic Signals s Public Works

Vacant Property Complaints s 291-4706

Waste Receptacles s 291-4744 Water Conditions (Color, Odor) s Water Water Service & Maintenance s Water Water & Sewer Billing s treasury Weeds/Overgrown Grass s 291-4706

Zoning Permits s 291-4762 Zoning Violations s 291-4762

City of Lancaster coN tacts