04/2008

City of Las Vegas

Information Sharing/

Business Intelligence Strategy

Patricia DuesEnterprise Program Manager

City of Las Vegaspdues@lasvegasnevada.gov

04/2008

City of Las Vegas - Background Founded in 1905 Las Vegas City Population: 600,000 LV Valley Population: 2,000,000 CLV Land Area: 117 Square Miles Mayor/Council – Strategic arm City Manager – Operations arm 15 Departments Under CMO 3,300 Employees CLV Total Budget: $1.3B CLV GF Budget: $750M Oracle eBusiness Suite Customer since 1998

04/2008

Current Reporting and Analysis ArchitectureMultiple systems, multiple databases, multiple reporting needs

HostedOutside the City City Hall Water Pollution

Control Facility West Service Center

OperationalReporting

Application

Database

Departmental & Other file servers

Oracle

SPL

Oracle

Oracle HansenCLASS Prolaw

Oracle

CMS

Mainframe

Mainframe

??

AMR

??

AMG

Oracle

SAM

MySql

ACD &IVR

JEU

AccessMySql

Tele-staff

Oracle

Vovici

Oracle tables

FutureCurrent

Marts-ReportingStructures

DBINoetixKube

CLV Performance Plus

Oracle tables

04/2008

Information Sharing

Oracle Insight Study Need for Enterprise Reporting City’s Performance-Based Budgeting Initiative

Business Intelligence OBI EE

Oracle Business Intelligence Enterprise Edition

04/2008

Proposed Solution

Business Intelligence OBI EE

Oracle Business Intelligence Enterprise Edition

04/2008

Why Oracle? Gartner’s Magic Quadrant

04/2008

Business Intelligence StrategyThe importance of BI Strategy

Establish the foundation and infrastructure for all successive phases.

Clarify the value and benefits that the City (the enterprise) expects to receive from the project.

Develop data governance infrastructure, decision support and maintenance criteria. Strategic data needs will evolve over time necessitating a structured

approach to change. Managing cross functional and cross organizational priorities requires

a pre-determined process for incorporating new data and revisions to existing data.

Tools and technology will continue to rapidly evolve. Governance assists with transition to newer technologies and tools.

04/2008

Scalable and Sustainable Process

IT• Focus on data infrastructure, metadata

model, tuning performance, security

• Build shared dashboards, alerts, workflow processes for their user community• Utilize Business Process Manager to personalize

approvals and improve business efficiencies

Business Analysts & Operations

Business Users • Share dashboards, reports, alerts• Easily build / modify their own analysis

Provide greater self-sufficiency at each level and enable each member of the process to do what they do best

04/2008

Search

Business Intelligence

Ad-hoc Analysis

Interactive Dashboards

ProactiveDetectionand Alerts

MS Office& OutlookIntegration

Reporting & Publishing

Disconnected& MobileAnalytics

Data WarehouseData Mart

OracleHansen, Sigma,Custom Apps

FilesExcelXML

BusinessProcess

Multidimensional Calculation and Integration Engine

Integrated Security, User Management, Personalization

Intelligent Request Generation and Optimized Data Access Services

Common Enterprise Information Model

DesktopGadgets

All Sources – All Uses

04/2008

Roadmap to BIH

igh

er

Lo

we

r

Va

lue

2

3

16

45

Short Term Mid Term Long Term

78

Recommendations

1. Develop Enterprise BI Strategy.2. Establish data governance

foundation.3. Complete KPI identification &

definition.4. Refine PerformancePlus

process. – How will the information be used?

5. Release initial metrics.6. Refine management process &

measures as necessary.7. Implement additional metrics.8. Begin rollout of Oracle Business

intelligence Enterprise Edition dashboards, reports, analytics.

9. Establish Business Intelligence Competency Center.

9

04/2008

Project Resource Requirements Steering Committee: Assist with

managing scope and budget. Resolve cross-organizational disputes. Deputy City Manager Chief Information Officer Director of Finance Directors from Business Units PerformancePlus Coordinator Enterprise Program Manager

Extended Team Roles: Apply specialized functional and/or technical knowledge/skills specific to the project. Enterprise Project Manager Business Representatives Technical Business Analysts BI Tool Architects/Developers Testers

Steering Committee

Project Management

Extended TeamCoreTeam

Technology

04/2008

Best Practices: People, Processes & Policies Executive commitment is essential. Develop a common language with consistent

definitions. Commitment to data governance will be critical to

success. Start small for a quick win – Expand incrementally. Work to achieve a balance between the usefulness

of performance data and the cost of gathering and maintaining the data.

Leverage expertise & best practices from experienced consultants.

04/2008

Best Practices: Technology Best practices and tools should be used.

A integrated web-based self service tool is essential.

An Enterprise Information Model should be created.

Make data available via integrated GIS presentations.

Architect for growth- The demand for information is exploding.

04/2008

Business Intelligence Long-Term Goals Empower Employees

Provide every individual with relevant, complete, contextual information that is tailored specifically to their role.

Provide Real-time Intelligence Deliver insight that predicts the best next step, and deliver it in time to

influence the business outcome Use Insights to Guide Actions

Allow for the seamless integration of this information directly within operational business processes;

Lead people to take fact-based actions to optimize decisions & business interactions.

Insight-Driven Applications Deliver complete area-specific BI/Analytic applications based on best

practices that will mitigate risk, deploy quickly, and provide superior ownership economics

Enabling the Insight-Driven Enterprise

04/2008

Performance Plus Business Objectives

Integrate business execution and management with Insight-driven business process optimization

Improve the efficiency and responsiveness with sense and respond

More responsive to ad hoc requests from external and internal users

Empower Performance Plus , It is not going away

Empower users- Let IT focus on other priority tasks True ad hoc Easy to use, Business terminology

Make information valuable, relevant, not a burden Make information a tool for change and

improvement not a tool for punitive efforts.

Self Service

Enhance the agility to support emerging City initiatives

Accurate, consistent, reliable information for all constituents

Focus on the City’s core mission: Providing Municipal Services –

Customer Service

Accountability, Transparency, Efficiency - Results

04/2008

BI Competency Center

The consolidation of best practice functions and services, allowing rapid, repeatable successes with deployments.

The centralization of competency and operational efficiency which maximizes the use of technology resources and assets.

The ability to provide strategic BI deployment planning—accelerating rollout success.

Higher and faster adoption of the complete BI lifecycle and ‘single version of the truth’ across the entire enterprise which improves user satisfaction and self-service.

Enforce a BI standard with the ability to identify new opportunities to leverage the City’s intelligence capabilities.

Train end users on how to use the intelligence tools and technology effectively.

04/2008

High Level Iterative Projects Timeline

04/2008

OperationalReporting

UserInterface

Application

Database

Marts-ReportingStructures

BIServer

HostedOutside the City City Hall Water Pollution

Control Facility West Service Center

Departmental & Other file servers

Oracle

SPL

Oracle

Oracle HansenCLASS Prolaw

Oracle

CMS

Mainframe

Mainframe

??

AMR

??

AMG

Oracle

SAM

MySql

ACD &IVR

JEU

AccessMySql

Tele-staff

Oracle

Vovici FutureCurrent

DBINoetixKube

Multidimentional Calculation and Integration EngineIntelligent Caching Services

Common Enterprise Information ModelIntelligent Request Generation and Optimized Data Access Services

Optional

Interactive Dashboards, Reporting and Publishing, Ad Hoc Analysis, Proactive Detection & Alerts, Disconnected Analysis, MS Office Integration

CLV Performance Plus

Oracle tables

Oracle tables

Future Reporting & Analysis Architecture

04/2008

Questions?

Patricia DuesEnterprise Program Manager

City of Las Vegaspdues@lasvegasnevada.gov

702-229-5433