city of west wendover temporary standards for … · frequent guest contact including housekeeping,...

CITY OF WEST WENDOVER

TEMPORARY STANDARDS

FOR

GAMING OPERATIONS

DUE TO COVID-19 PANDEMIC

June 25, 2020

West Wendover COVID-19 Unrestricted Gaming Measures/Guidelines June 25, 2020

These standards are being adopted to prevent the spread of COVID-19 and infectious diseases. This plan will be implemented via resolution adopted by the West Wendover City Council. Failure of a licensee to comply with requirements herein will be considered injurious to the public health, safety, morals, good order and general welfare of the inhabitants of the City. A. Pre-Cleaning Procedures

All hard and soft surfaces and all areas will be cleaned and disinfected prior to re-opening following the guidelines published by the CDC for cleaning and disinfecting the facility. Facilities must use Brady Industries Turbo Disinfectant Cleaner, Brady Industries Bafex Disinfectant, and Clorox 4 in 1 Disinfectant Sanitizer (all EPA approved) or equivalent.

B. Documentation Procedures for Cleaning

All cleaning and disinfecting of each facility and areas within each facility will be manually logged by individual shift and department at each facility.

C. Signage

The COVID related signage that will be placed throughout each facility shall include:

• Instructions that face coverings are required to be worn by all persons in public spaces, and that if you do not have a face covering, the establishment will provide you one

• Instructions that employees or guests should avoid entering each property if they have a cough or fever

• Instructions that no more than 4 guests are permitted per elevator

• Instructions on health and hygiene, including, social distancing, to wash hands often,

how to wash your hands with soap for at least 20 seconds, frequent use of hand sanitizer, wearing of masks, and to stay home if you do not feel well.

• Instructions to avoid touching your face

• Instructions on social or physical distancing using the 6 feet of space between people

and visual examples of that 6 feet of space

• Instructions to sneeze and cough into a cloth tissue, or if not available to sneeze or cough into one's elbow

• Other signage, stickers or visual cues will show or mark 6 ft distances for social

distancing D. Training

Employee training must be provided to all employees through a combination of in person training


and written instructions. Specialized training must be provided through in person training to employees in each individual department outlined including, Security, Spa, Housekeeping, Hotel Operations, Engineering and Maintenance, Food and Beverage and Casino Operations.

E. Process of Cleaning/Disinfecting

Unless specifically indicated otherwise, cleaning and disinfecting of slot machines, table games and other hard and soft surfaces generally means that the person will wipe down the surfaces and buttons and high frequency touch areas with an EPA approved cleaning/ disinfecting fluid.

F. Employee and Guest Health

The health and safety of Employees and Guests is a priority.

1. Face Coverings Effective June 26, 2020, face coverings are required to be worn by all persons in all public spaces.

2. Temperature Screening a. Employee

1) Non-invasive thermal cameras and/or thermometers will be placed at the Employee Entrances at each property. Any employee displaying obvious flu like symptoms or a temperature above 100.4 degrees will be discreetly asked to leave the property. The employee that displays and elevated temperature will be able to request a second screening. If requested, the employee will be escorted to a private area to protect the confidentiality of the employee. A security officer using appropriate PPE and temporal thermometer will record a second temperature after 15 minutes. If the second reading confirms a temperature above 100.4 degrees, the employee will not be allowed to work and will be asked to stay home. Employees will not be allowed to return to work until the following conditions are met:

2) No fever for at least 72 hours (three full days and no fever without the use of medicine that reduces fever).

3) Improvement of any other symptoms (coughing, shortness of breath). 4) At least 7 days have passed since symptoms first _appeared

b. Guests

1) Non- invasive thermal cameras and/or thermometers will be installed at entry points to each property where guests will enter. The properties that have not received the thermal cameras by the effective date will take a temporal temperature reading of guests when entering the property. If a guest displays a temperature over 100.4 degrees F, the guest will be asked to leave the property. The guest may request a second screening. The guest will then be taken to a designated area that will be used for temperature rechecks, collecting test samples, waiting for test results, or medical screening/ assessments. A security officer using appropriate PPE and temporal thermometer will record a second temperature after 15 minutes have passed. If the second reading


confirms a temperature above 100.4 degree F, the guest will be denied entry. Hotel guests may utilize their room for the administration of test or to wait for test results.

3. Physical Distancing. Guests will be advised to practice physical distancing by standing at least six feet away from any guests that are not part of their party while standing in lines, using elevators, or moving around the property. Appropriate signage requiring social distancing will be placed at appropriate locations throughout the property. Restaurant tables, slot machines and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All resort outlets will comply with, or exceed, local or state mandated occupancy limits.

4. Hand Sanitizer. Hand sanitizer dispensers will be placed at key guest and employee contact areas such as driveways, reception areas, hotel lobbies, the casino floor, at each table game, restaurant entrances, cages, ATMs, restrooms, meeting and convention spaces and elevator landings.\

5. Face Coverings. Employees are required to wear appropriate face coverings.

Guests are required to wear appropriate face coverings while on property and in public spaces. Specific guidance concerning face coverings in Table Games and Card Games is found in the Gaming section hereafter. Such restrictions shall control where applicable.

6. Front of House (FOH) Signage. There will be health and hygiene reminders

throughout the property and on digital media in guest rooms if so provided.

7. Back of House (BOH) Signage. Signage will be posted throughout the property reminding Employees of the proper way to wash hands, sneeze, cough and to avoid touching their faces.

8. Employee & Guest Health Concerns. As part of the employee training, employees will

be given clear instructions on how to respond swiftly and appropriately to all presumed cases of coronavirus infection on property in accordance with local guidelines, and they will provide full support to the guests addressing any health concerns. Employees will be reminded to stay home if they do not feel well. Employees will be also instructed to contact a manager if they notice a coworker or guest with symptoms associated with COVID-19 such as coughing, shortness of breath, or other flu-like symptoms.

9. Case Notification. If alerted to a case of COVID-19 at the property, Licensee will

work with the applicable and appropriate local health authorities and follow the appropriate steps to take with guests. Licensee will conduct an additional cleaning and disinfecting protocol of all areas that the guest has been during their stay. A


third- party vendor will be contacted to thoroughly clean and disinfect the guest's room if applicable which will include a thorough fumigation under the direction of the appropriate health authority. The room that was used by a confirmed COVID-19 case will not be re-let for at least 48 hours after the room has been cleaned and disinfected. Employees will receive instructions on how to respond to all presumed cases of COVID-19 properly and efficiently.

10. Property Liaison. Each property will appoint one or more managers to act as

the Property Liaison. This individual(s) will be responsible for working with local health authorities with aggregate data sharing and contact tracing.

G. Employee Responsibilities and Training

Employees are the first line of defense for an effective health and sanitation program.

1. Hand Washing. Proper and frequent handwashing with soap is vital to help combat the spread of virus. All employees will be instructed to wash their hands with soap and warm water for 20 seconds at the start of their shift, at least once every break periods, and several times during their shifts, including when they change gloves or otherwise contaminate their hands. Employees will receive proper hygiene training and that training will be reinforced on a regular basis.

2. COVID-19 Training. All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for teams with frequent guest contact including Housekeeping, Food & Beverage, and Internal Maintenance, Hotel Operations, Casino Operations and Security.

3. Personal Protective Equipment (PPE). Appropriate PPE will be provided to

all employees based on their role and responsibilities and in adherence to federal, state or local regulations and guidance. Training on how to effectively use and dispose of all PPE will be provided.

4. Daily Pre-Shift. Employee pre-shift meetings will be conducted virtually or in

areas that allow for appropriate physical distancing between Employees. H. Guests

1. Guest Arrival a. Face coverings. Guests are required to wear face coverings while on property and in

public spaces.

b. Personal Vehicle (self-park garages) 1) Hand sanitizer dispensers will be available at each point of entry and/or elevator

landing.

c. Hotel Guest Elevators 1) Disinfectant wipes will be available for use by the guests at the


main elevator lobby. 2) Signage will be posted on safe elevator use and requesting that there be

no more than four guests not part of the same party per elevator.

2. Cleaning Products and Protocols a. Hotels must use cleaning products and protocols which meet EPA guidelines and

are approved for use and effective against viruses, bacteria, and other airborne and blood borne pathogens. Licensee must work with vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE is available.

b. Employees will have access to required PPE, cleaning products and sanitizer

3. Public Spaces and Communal Areas. a. There must be adequate cleaning and disinfecting increased in all public

spaces including an emphasis on frequent contact surfaces including front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, casino cage counters, gaming machines, gaming tables, rewards kiosk, gym equipment, dining surfaces and restaurant menus.

4. Guest Rooms. CDC- and OSHA-approved cleaning and disinfecting protocols must be used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels and flooring. Housekeeping staff will receive comprehensive training on COVID-19 safety and disinfection protocols.

5. Electrostatic Sprayers: Electrostatic sprayers will be used to disinfect restrooms, convention center areas, and restaurants.

6. Linen. All linen will to be washed at a high temperature (minimum of 140 degrees F)

and with appropriate cleaning products in order to eliminate viral and bacterial pathogens. When rooms are occupied, linens will not be changed unless requested by the guest.

7. High Traffic Areas. Meeting and convention spaces, casinos, restaurants and bars,

retail outlets, nightlife venues and entertainment venues will each have area-specific cleaning guidelines and protocols that meet or exceed all local or national authority recommendations.

8. Back of House. The frequency of cleaning and disinfecting must be adequate in high

traffic back of house areas with an emphasis on the employee dining rooms/breakrooms, employee entrances, uniform control rooms, employee restrooms, loading docks, offices, kitchens, security scanning podiums, and training classrooms.

9. Shared Equipment. Shared tools and equipment will be sanitized before, during and


after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.

10. Room Recovery Protocol. In the event of a guest with a confirmed case of COVID-19

the guest's room will be removed from service and undergo an enhanced cleaning protocol by a licensed third-party expert. The guest room will not be returned to service until the room is deemed safe by the third-party and consistent with the guidance of local health authorities.

11. Air Filter and HVAC Cleaning. The frequency of air filter replacement and HVAC

system cleaning must be adequate to ensure the amount of air exchange will be maximized to increase external airflow into the building. An ERV (Energy Recovery Ventilation) system must be in place in each of the properties to serve the Casino gaming floor.

I. Physical Distancing

1. Hotel Front Desk, Business Center and Concierge. Appropriate distancing will be

maintained between employees whenever possible, consistent with CDC and/or state and local guidance.

2. Guest Queuing. Any area where guests queue will be marked with proper distancing-- this includes check-in, check-out, elevator lobbies, nightlife venues, entertainment venues, coffee shops/cafes and casual dining and taxi lines.

3. Restaurants and Bars. All restaurants and bars will reduce seating in accordance with CDC

guidelines, state requirements and/or local guidance to allow for appropriate distancing between each table and between guests.

4. Slot Operations. Slot machines and slot chairs will be arranged to allow for appropriate

distancing. In addition, Plexiglass type barriers will be installed on the sides of some slot machines and gaming devices to create a protective area for the player. In connection with those slot machines/gaming devices where plexiglass barriers are utilized, such barriers shall reduce the physically distancing between slot machines /gaming devices that have the barriers. For clarity, Licensee may utilize a combination of the plexiglass barriers and appropriate distancing between slot machines/ gaming devices. Guests will be discouraged from congregating around slots. In the event that plexiglass type barriers are utilized, such barriers shall be cleaned and sanitized every two hours. Managers, Security, and Slot Service Representatives will ensure patrons do not congregate around tables.


5. Table Games Operations.

a. Table games will have a maximum occupancy based on type of game to ensure proper distancing between players. In addition, Plexiglass type barriers/partitions will be installed on some table games to protect the dealer, but it will not affect the maximum occupancy based on type of game. Such barriers shall be cleaned and sanitized every two hours. Managers, Pit Supervisors, and Dealers will ensure patrons do not congregate around tables.

b. Dealers and employees stationed at table and card games are required to wear face coverings and licensees must require patrons to wear face coverings regardless of any barriers, partitions or shields between the player and an adjacent player. This requirement applies to table and card game players, spectators and all other persons.

c. Occupancy Limits: Per Gaming guidelines, occupancy will be no more than fifty

percent (50%) of the occupancy limit assigned to each gaming area of the property by local building and fire code. Compliance with the occupancy limits will be achieved by headcounts by management, utilization of the existing surveillance systems and the slot accounting system.

6. Casino Bars. a. For walk up drink orders at a casino bar, a designated location shall be identified where

guests can order drink while maintaining at a minimum a 6 foot distance between guests seated at the bar as well as a minimum 6 foot distance between guests who are in line to order drinks.

b. For guests seated at a bar, a minimum 6 foot distance shall be maintained between guests if no barrier/partitions are used.

7. Meeting and Convention Spaces. Meeting and banquet set-up arrangements will allow for physical distancing between guests in all meetings and events based on CDC and/or state and local recommendations. Self-serve buffet style food service will be discontinued temporarily pending State and Local guidance. Gatherings of more than fifty (50) people will not be allowed pending further guidance from the Gaming Control Board and/or the Governor.

8. Retail Spaces. Guest occupancy limits consistent with CDC and/or state and local requirements will be enforced at our retail spaces.

9. Pools. Pool seating will be configured in a manner consistent with federal CDC and/or

state and local requirements to allow for appropriate distancing.

10. Back of House. Physical distancing protocols will be used in the employee dining/break rooms employee restrooms, employee entrances uniform control areas, training classrooms, shared office spaces and other high-density areas in order to ensure appropriate distancing between Employees.


DEPARTMENT SPECIFIC SANITIZATION POLICIES

J. Casino Operations Casino Operations include Cage, Slots, Table Games and Ancillary Gaming

1. Employee PPE & Hygiene a. See General Requirements: pages 3 & 4 b. Dealers to sanitize hands when they start at a new table

2. Cleaning & Disinfecting

Except as otherwise specifically noted (i.e. every two hours, or for each new shooter or each hand), "on a regular basis" means at every shift.

a. Internal maintenance to disinfect guest facing counters on a regular basis b. Workstations and guest-facing counters to be sanitized on a regular basis c. Slots to be disinfected every two hours d. Table games supervisors to sanitize table game rails and chair areas every two hours e. Table games dealers to sanitize dice upon pass off and for each new shooter f. Table games dealers to sanitize the on/off button when entering a game g. Table games dealers to sanitize the exterior of the card shoe when entering a game

and the interior of the card shoe when the game goes dead h. Table games supervisors to sanitize the outside of shufflers every hour; inside to be

cleaned once per week i. Chips:

1) An imprest bank of sanitized chips will be transferred to Table Game locations. The transfer of sanitized chips will be documented and all proper signatures attesting to the imprest amount will be obtained. Pit supervision and dealers will exchange sanitized chips for in play chips at the tables. The chips being exchanged will be verified by dealers and pit supervision under review of Surveillance. The in-play chips will be transferred to the imprest bank to maintain the imprest balance. At the completion of the one for one exchange of sanitized chips for in play chips a credit transaction will be generated and authorized by a pit supervisor. The imprest bank containing in play chips will be transferred to a secure area of accountability for sanitation and become part of Vault accountability. This process will occur at a minimum of every eight hours per day. Chips will be sanitized by spraying them with a solution of Quaternary Ammonium (EPA approved) before placing back in racks. PPE will be used during this process.

j. Cards 1) Blackjack

a) Single or double deck Pitch Game: • Cards dealt face up- no player contact


• Decks changed with each dealer change - 60-80 minutes • Used cards destroyed and disposed of at completion of play Six

Deck-Shoe Game • Cards dealt face up- no player contact • Individual cards used one hand only • Used cards stored in "discard rack" on table and disposed of after

completion of shoe-approximately 60-90 minutes • Dealing shoe and discard rack surface sanitized at each dealer

change no player contact • Used cards destroyed and disposed of at completion of play

2) Poker Derivative Games- Ultimate Holdem, Pai Gow Poker, Others

• Cards dealt to players - player contact • Decks changed minimum each dealer change - 60-80 minutes • Used cards destroyed and disposed of at completion of play

3) Baccarat

a) Eight Deck- Shoe Game • Cards dealt face-down from shoe - player contact • Individual cards used one hand only • Used cards dropped in 'drop can' lid sanitized at

each dealer change - no player contact • Used cards destroyed and disposed of at completion

of play

4) Poker Room - Texas Holdem • Plastic, reusable playing cards • Cards dealt to players - player contact • Two deck set-up changed minimum of every two hours

at each table - exchanged with sanitized decks • Used cards removed from table at completion of play and

sanitized for future use

5) All Games a) Cards handled in manner to optimize sanitary conditions and

minimize individual contact by staff b) Roulette wheel head, ball and dolly sanitized when a new dealer

enters the game c) Pai Gow tiles sanitized when new dealer enters game d) Big Six Wheel spokes and mirror to be sanitized by opening and

closing supervisor e) Pit Podiums to be sanitized on a regular basis, including phones,

computers, all hard surfaces, and cabinetry f) Visual Limits and Elo units to be sanitized every time a new

supervisor enters the pit g) Dealer to sanitize the money paddle when arriving at the game


h) Baccarat discard pale and BJ discard holders to be sanitized by supervisor on a regular basis

i) Dealer to sanitize toke boxes when entering a game j) Internal maintenance staff to increase trash pick-up in pits k) Race and Sports supervisors to sanitize race carrels on a regular basis l) Race and Sportswriter to sanitize counter on a regular basis m) Race and Sports book to be cleaned on a regular basis n) VIP Booths in Race and Sports to be sanitized after each use o) Race and Sports Supervisor to clean station on a regular basis

including phones, computers, all hard surfaces, and counters p) Race and Sports Supervisors and writers will ensure patrons and

guests do not congregate in groups in the Race and Sports Book area q) Keno Lounges consist of 4 chairs in a seating arrangement in front

of the ticket writer station. Keno managers shall ensure that patrons and guests maintain physical distances for social distancing, and do not congregate in groups in Keno lounges. All chairs in the Keno lounges will be cleaned on a regular basis.

3. Face Coverings, Barriers and Partitions Any provisions herein to the contrary notwithstanding, Dealers and Employees stationed at table and card games are required to wear face coverings. And, licensees must require patrons to wear face coverings regardless if there is no barrier, partition or shield between each player or between the player and an adjacent player. This requirement applies to table and card game players, spectators and any other persons.

4. Physical Distancing Protocol a. Guests to maintain six feet of separation while waiting in line, including at

rewards center

b. Slot machines and chairs will be arranged to ensure appropriate social distancing, and plexiglass barriers will be utilized for some slot machines/gaming devices. For the majority of slot machines/gaming devices where plexiglass barriers are not utilized, every other slot machine will be put in "out of service" mode and the chair will be removed, or the space between slot machines will be wide enough to ensure social distancing. For clarity, a combination of plexiglass barriers and social distancing will be utilized.

c. Three chairs/guest’s maximum per blackjack table, six players per craps game, four

players per roulette table, and four players per poker table.

d. No congregating of guests will be allowed behind players

5. Guest Considerations a. Hand sanitizer stations are located throughout the property

b. Signage will be placed throughout the property encouraging guests to sanitize


games before play with sanitation wipes provided.

c. Sanitizer, gloves, and masks will be made available to guests on request

d. Guests will be reminded to use the hand sanitizer prior to the start of play K. Hotel Operations

1. Front Services & Transportation

a. Employee PPE & Hygiene See General Requirements: pages 3 &4

b. Cleaning & Disinfecting/Public areas

All cleaning and disinfecting to be done on a basis consistent with CDC and/or state and local guidelines for hotel operations. Particular attention will be paid to elevators, entry doors, handrails, ATMS and kiosks. All FOH restrooms to be sanitized on a regular basis

2. Pool Operations a. Employee PPE & Hygiene

See General Requirements, pages 3 & 4

b. Cleaning & Disinfecting All pool cleaning and disinfecting will be done in a manner consistent with CDC and/or state and local guidance for pool operations generally

3. Housekeeping

a. Employee PPE & Hygiene 1) Gloves (single use or disinfected reusable) to be used for all cleaning and

trash removal 2) Gloves to be changed, with proper hand hygiene, after each guest room 3) Each housekeeping employee will receive their own bottle of sanitizer

4. Cleaning & Disinfecting Protocol

a. Provide additional training on when to use reusable versus disposable rags and towels

b. Sanitize BOH restrooms on each floor on a regular basis

c. Carts, trolleys, and equipment to be sanitized at the start and end of each shift

5. Physical Distancing Protocol a. Minimize contact with guests while cleaning hotel rooms; guest room attendants

will offer to return at an alternate time for occupied rooms

6. Guest Considerations


a. Specific disinfection consideration will be paid to the following guest room areas: 1) Desks, counter tops, table, and chairs 2) Phones, tablets, and remotes 3) Thermostats 4) Cabinetry, pulls and hardware 5) Doors and doorknobs 6) Bathroom vanities and accessories 7) Bathroom fixtures and hardware 8) Windows, mirrors, and frames 9) Lights and lighting controls 10) Closets, hangers, and other amenities

b. All reusable collateral to be removed from rooms; critical information to be places

on single use collateral and/or electronically posted (in coordination with IRD) L. Salon, Spa and Fitness Center

1. Salon

a. Employee PPE & Hygiene 1) Hosts to wear gloves for linen removal 2) Manicurists will use gloves for manicures and pedicures 3) All Salon Staff to wear masks 4) All Salon Staff to wash hands before shift and several time during shift

b. Cleaning & Disinfecting Protocol

1) All contact surfaces, tools, equipment, carts, will be cleaned between guests in accordance with Nevada State Board of Cosmetology guidance

2) Tools will not be shared between technicians 3) Single use tools to be used when available and disposed of after each

use 4) Laundry to be cleaned in accordance with CDC guidelines

c. Physical Distancing Protocols

1) Services will be provided by reservation only 2) Treatment chairs will be physical distanced by a minimum of six feet or divided

by partitions 3) Only one guest will be allowed in hair station at a time

d. Guest Consideration

1) Beverage service will be provided using disposable cups and served by hosts 2) All print magazine and newspapers will be removed from the Salon 3) Hand Sanitizer will be available throughout the Salon

2. Spa


a. Employee PPE and Hygiene 1) Hosts and Therapists to wear gloves for linen removal 2) Massage therapists and Estheticians to wear masks at all times 3) Massage therapists and Estheticians to wash hands before service and after

service per CDC guidelines 4) All other staff to wash hands before shift and several times during shift 5) Estheticians to wear safety glasses during services

b. Cleaning & Disinfecting Protocol

1) All massage and Esthetician service rooms will be cleaned and disinfected at the beginning of the shift, between guests during the shift and at the end of shift

2) Estheticians tools will be cleaned and sanitized between guests 3) Esthetician will discard disposable items per State Board guidelines 4) All Spa employees will utilize EPA approved cleaning solutions for

cleaning/disinfecting 5) All linens to include towels, sheets, face rest covers, wash clothes, will be

removed for laundering between guests. 6) A vinyl cover over each treatment tables will be sanitized between guests 7) All steam rooms, saunas, salt room and hot tubs will be closed and unavailable

for guest use

c. Physical Distancing Protocols 1) Guests will wait outside for their appointments 2) All waiting areas or common areas will follow social distancing guidelines, 6

feet between chairs 3) All guests will be asked basic screening questions for signs and symptoms of

COVID-19 prior to receiving services 4) Social distancing will be followed in the pool area per State and local guidelines

d. Guest Considerations:

1) Beverages will be served by staff wearing gloves 2) All print magazine and newspapers will be removed from the Spa 3) Hand sanitizer will be available throughout the Spa 4) Guests will be encouraged to wear masks when possible

3. Gyms/Fitness Centers

a. Employee PPE & Hygiene See General Requirements: pages 3 & 4

b. Cleaning & Disinfecting All gym/fitness center cleaning and disinfecting will be done in a manner consistent with CDC and/or state and local guidance for gym/fitness center operations generally.


4. Physical Distancing Protocol a. TBD consistent with gym/fitness center reopening requirements

M. Retail

1. Retail Stores a. Employee PPE & Hygiene

See General Requirements: pages 3 & 4

b. Sanitize hands after each guest interaction and payment transaction

c. Cleaning and Disinfecting to be consistent with CDC and/or state and local guidance, but it is anticipated that the following will apply:

1) Cash wraps, phones, workstations, hard surfaces, handles and frequently touched surfaces to be sanitized on a regular basis

2) Sanitize handles, knobs, cage locks, cages, and stock room surfaces on a regular basis

d. Physical Distancing Protocol

Limit number of guests in store at any given time consistent with CDC and/or state and local guidance

N. Food and Beverage

1. Restaurants, Bars & Lounges

a. Employee PPE & Hygiene 1) Hand washing protocols in line with CDC recommendations and Elko County

requirements 2) Hand sanitizer will be available for employees use.

b. Cleaning and Disinfecting to be consistent with CDC and/or state and local guidance,

but is anticipated that the following will apply: 1) Managers to ensure sanitization protocols are being followed at appropriate

intervals 2) Host Podiums including all associated equipment to be sanitized on a regular

basis 3) Service stations, service carts, beverage stations, counters, handrails, and trays to

be sanitized on a regular basis 4) POS terminals to be sanitized between uses and after each shift 5) Dining tables, bar tops, stools, and chairs to be sanitized after each use with a

spray disinfectant 6) Menu's to be sanitized after each use or disposable (single use) menus shall be

used

c. Physical Distancing Protocol to be consistent with CDC and/or state and local guidance


but it is anticipated that the following will apply: 1) Hostesses and managers to manage physical distancing at entries, waiting areas

and queues (in additional to signage) 2) Peak period queuing procedure to be implemented when guests are not able to

be seated immediately with social distancing of 6 feet between persons 3) Tables to be set to provide for appropriate social distancing between each table

or tables shall have Plexiglas installed to create a barrier between tables or booths

4) Bar stools to be arranged to provide for appropriate social distancing of 6 feet 5) Signage in the bars and restaurants will instruct guests and patrons on social

distancing and visual markers or other signage will show appropriate distances between people

2. In Room Dining a. Employee PPE & Hygiene

1) Employees to wash their hands and sanitize all shared equipment when returning to the kitchen

2) Hand and equipment sanitizers will be available at each kitchen entry and elevator landing

3) Food servers and bus persons to be assigned their own equipment to be used throughout their shift where possible

b. Cleaning and Disinfecting and Physical Distancing to be consistent with CDC and/or state and local guidelines

c. Menus to be sanitized after each use or disposable (single use) menus should be used

3. Catering and Banquets a. Employee PPE & Hygiene

See General Requirements: pages 3 & 4

b. Cleaning and Disinfecting and Physical Distancing to be consistent with CDC and/or state and local guidelines, but it is anticipated that some or all of the following will apply:

1) All shared equipment and meeting amenities to be sanitized before and after each or single use if not able to be sanitized

2) All linen, including underlays, to be replaced after each use

4. Physical Distancing Protocol In accordance with CDC and/or state and local requirements

5. Kitchens To be consistent with CDC and/or state and local guidance, but it is anticipated that the following will apply:


a. Employee PPE & Hygiene All culinary employees to wear aprons and hats (in addition to the general mask and applicable glove requirements) if appropriate for job function

b. Cleaning & Disinfecting 1) Add hands free soap dispensers, faucets and paper towels dispensers to hand

washing stations where not yet installed 2) All food and beverage product to be handled in accordance with USDA and

CDC recommendations 3) Kitchen to be fully sanitized each night

c. Physical Distancing Protocol

Not applicable O. Sales

1. Hotel Sales and Convention Services

a. Cleaning and Disinfecting Protocol Disinfect conference room doors, tables, chairs light switch and other equipment after each group use

b. Physical Distancing Protocols

1) Seating capacities and floor plans to be reviewed on an event by event basis to ensure appropriate physical distancing that follow local guidelines

2) Group size will be limited pursuant to Nevada Gaming Control Board and local health authorities

3) Site inspections and meetings will be done virtually and/or appropriately physically distanced

c. Guest Considerations

1) Provide example of physically distanced floor plans if requested by Group 2) Post signage outside of meeting and events reminding guests of

appropriate physical distancing guidelines P. Security

1. Security Operations All security Operations, including Cleaning and Disinfecting and Physical Distancing, will be conducted in a manner consistent with CDC and/or state and local guidance:

a. Employee PPE & Hygiene

1) Touchless sanitizer dispenser to be available at all security posts


2) Officers posted at entrances

Q. Entry Screening and Case Reporting Protocols

1. Entry Screening Non-invasive thermal cameras and/or thermometers will be placed at each approved entry point to the resort. Any person displaying obvious flu like symptoms or a temperature above 100.4° F (38° C) will be approached and not allowed on property.

2. Device Calibration Thermal cameras and/or thermometers used to screen guests and employees shall be checked and calibrated for accuracy at least once every 24 hours, with such checks being logged. Any camera or thermometer indicating a variance of +/- 3 degrees Fahrenheit shall be immediately taken out of service and calibrated and demonstrated to have accurate readings and shall not be placed back into service for checking guests or employees until a 24 hour period has lapsed.

3. Secondary Screening a. If a guest or employee requests a second screening, that person will be escorted to a

designated area that will be used for temperature rechecks, collecting test samples, waiting for test results, or medical screening/assessments. Hotel guests may utilize their room for the administration of tests or to wait for test results. This is to provide confidentiality and eliminate any unnecessary potential spread to others.

b. A security office using appropriate PPE and temporal thermometer will record a

second temperature.

c. If the second reading confirms a temperature at or above over 100.4° F (38° C) the visitor will be deemed a high-risk visitor. If second reading is for an employee, then the employee will not be allowed to report to work and will need to adhere to the COVID-19 Protocol and can only return to work when cleared to do so.

4. High Risk Visitors and County Health District Reporting

a. High risk visitors will be denied entry to the property and be directed towards medical care and provided with resources and recommendations based on CDC, State and local health authority guidelines.

b. A security manager will attempt to collect basic visitor information including name and valid identification (i.e., driver's license) and make initial observations for the known COVID-19 symptoms including cough, fever, or shortness of breath.

c. If a visitor refuses to provide information or cooperate with security, they may leave

the property on their accord.

d. The security manager handling the case will immediately notify the appropriate County Health District and advise officials that there is a possible case of COVID-19. In Elko County, the appropriate ambulance operator or other appropriate provider will be contacted based on their protocols.


e. Inform the Health District if the visitor is requesting medical care or refusing to

cooperate and leaving property. 5. In-house Hotel Guests

a. If a current hotel guest is deemed to be a High-Risk visitor, either through a verified high temperature reading or is reported to have or observed to have symptoms associated with COVID-19, or becomes symptomatic during their stay, the guest should be offered the opportunity to return to their guest room and gather their belongings. An additional temperature screening will be performed.

b. The guest may depart the hotel if they elect to do so. If the guest chooses to remain at the hotel, they will be moved to a room that offers more social distancing opportunity.

c. If the guest returns to their room

1) A security manager will be called to escort the guest for the remainder of the process.

2) The guest will be provided appropriate PPE (if not already wearing) and escorted directly to their room.

3) The security manager will control the elevator to ensure no other visitors enter the elevator.

4) The security manager will notify cleaning and engineering and the elevator will be returned to service only after properly sanitized.

5) The guest will be informed that in order to voluntarily stay at the hotel, they must self-isolate, inside the hotel room, for a period of at least 14 days or the period of time required or recommended by the CDC, State or local requirements, recommendations, or guidelines. The guest will be advised that they should contact the local health district to arrange for a COVID-19 test. Assistance will be provided to the guest to contact the local authorities

6) If at any time during the self-isolation or quarantine period, the guest leaves the room (except in the case of an emergency) they will be asked to leave the hotel.

7) If the guest requests medical treatment, an ambulance will be called. 8) The security manager will notify the hotel director to pin the original

hotel room and not permit access until the room is cleaned/sanitized by approved outside third party vendor.

d. If the guest chooses not to return to their room:

1) The security manager will notify Director of Hotel to pin the room and not permit access until medical clearance is given/and or room is cleaned/sanitized by approved outside vendor.

2) The guest's belongings may remain in the room until security can arrange for the safe removal and secure storage of the belongings in sealed bags or


suitcases. The exterior of each bag and suitcase will be disinfected before it is transported.

3) Guest belongings will remain secure in property storage until the guest or local health district can retrieve the belongings.

e. If the High-Risk Guest is sharing a room or has had close contact with other visitors:

1) The security manager will determine if the additional occupants exhibit signs of illness. If so, the full protocol will be followed beginning with secondary screening.

2) If the additional occupants do not have a temperature at or above 100.4° F (38° C) or show any other symptoms, they may remain in their hotel room but will be asked to self-isolate until high-risk guest has been medically cleared.

3) If the room is being used for self-isolation the security manager will inform hotel management and CDC and local health authorities' guidelines will be followed for all additional contact with the guest and service to the room.

6. Transportation

a. If the visitor has their own vehicle the visitor may leave in their own vehicle. If the visitor does not have their own vehicle the hotel will help with obtaining a rental vehicle for those guests or visitors who are well enough to drive.

b. If appropriate, an ambulance will be called to transport the person to the appropriate medical care facility as directed by applicable County Health District.

c. High-risk visitor should NOT be directed to use public transportation, taxis,

Uber, or other shared transportation options.\

7. Documentation The security manager will prepare an incident report. At a minimum, the incident report is to include the visitor name, identification information, room number (if applicable), if the temperature reading(s) was above 100.4° F (38° C) and if and where the visitor was transported for medical care. Report will be updated as new information is available and when/if the visitor returns to the resort.

-End of Document-

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