ANNUAL REVIEW 2015

4 International

33 Estonia

17 Latvia

56 Lithuania

13 Belarus

14 Ukraine

6 Russia

6 Moldova

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Civitta is a company of people - people united by a common passion for solving problems, advising clients, and guiding others as they grow. And we do all of these things with a spirit of adventure.

Over the past few years, Civitta faced challenges and made the most of opportunities. Our family has also been growing. This year four new consultancies in Estonia, Latvia, Lithuania, and Russia joined our group. As a result, Civitta now has 150 employees in seven countries. With these additions, we have strengthened our value propositions in public policy and market research. In 2015, we observed steady growth in our smaller offices in Belarus, Ukraine, and Moldova, where dedicated teams strengthened the Civitta brand. We are making strides in our effort to become the leading independent management consultancy in the Baltic states and in the western region of the CIS.

In this time of fast-paced growth, as we bring new professionals into our group, we are reaffirming our commitment to Civitta’s core values. To remain relevant in the marketplace, we focus on client impact, integrity in communication, and efficient operations. Putting these principles into practice brings unique value to our clients, partners, and employees alike.

We are looking forward to 2016 as a year for further strengthening our strong position in the large-scope international projects scene. In 2016, in each of the countries we operate in, we will continue to consistently build our expertise in market research while maintaining our focus on developing and investing in our people.

On behalf of Civitta team,Adam, Alina, and Riivo

Dear friends,

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01. Adam Saulius Vaina/ Partner/ International02. Alina Stalbovskaja/ Business Development Manager/ International03. Anari Hagel/ International Tender Manager/ International04. Ander Ojandu/ Partner/ Estonia05. Antanas Špečkauskas/ Associate Partner/ Lithuania06. Anton Shulyk/ CEO/ Ukraine07. Daniel Krutzinna/ Partner/ Belarus08. Danielius Stasiulis/ Associate Partner/ Lithuania09. Dmitrij Sosunov/ Associate Partner/ Lithuania

10. Donatas Voveris/ CEO & Associate Partner/ Lithuania11. Eglė Juodsnukytė/ Associate Partner/ Lithuania12. Gatis Bolinskis/ Partner/Latvia13. Gediminas Rumšas/ Associate Partner/ Lithuania14. Inna Tusenkova/ CEO/ Russia15. Justė Pačkauskaitė/ Associate Partner/ Lithuania16. Kęstutis Jovaišas/ Partner/ Lithuania17. Kirill Krivolap/ Business Development Manager/ Ukraine18. Lilit Palmar/ Partner/ Estonia

19. Mārtiņš Bajārs/ Associate Partner/ Latvia20. Meelis Niinepuu/ Partner/ Estonia21. Pille Kams/ CEO & Partner/ Estonia22. Riivo Anton/ Partner/ Estonia23. Rokas Šalaševičius/ Partner/ Lithuania24. Romas Ramanauskas/ Business Development Manager/ Lithuania25. Sergiu Diaconu/ CEO/ Moldova26. Tatiana Arventi/ UK Country Manager/ International

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03\ What we stand for

INTEGRITY

“For me, integrity is all about being honest with everyone—with clients, with my team, and with everyone I am in touch with. I strongly believe that this is the right way to do business. Even if operating with a high standard of integrity means we are earning a bit less now, maintaining this standard is more valuable and profitable in the long run. Integrity is about building trust, so that people will turn to you with their questions and worries. I would openly voice a well-supported opinion if I thought the product a client was considering did not have a competitive edge, or if I thought the product was overpriced. If I see that a client’s teams are not running efficiently, due to motivation issues, unclear responsibilities, or simply due personality clashes, I would not hesitate to respectfully tell my client. I will also be honest when a client considers ordering a service from us that will not be useful at the client’s current stage.

Our clients have worries we can solve and they will call us again and again if they trust us. That trust will also lead customers to refer us to others. Satisfied Civitta clients show us that they trust us by showing off research and product building we did for them in their own network-ing events, by referring us to their peers, and by getting others excited about what Civitta does. If a client sug-gests Civitta to a friend who is starting a business and is strapped for smart, motivated people that can get their new business up to speed quickly—well, to me, that is the best endorsement I can get for Civitta’s work; that is an outcome of integrity in action.”

JUSTĖ PAČKAUSKAITĖAssociate Partner, Civitta Lithuania

ADVENTURE

“To my mind, the word adventure describes Civitta best. For example, I recently dove into one of the most interest-ing experiences of my life—I spent a couple of months in Senegal working on a mobile operator turnaround pro-ject.

Apart from the challenges Senegal poses, including food-born illnesses, a controlled risk of malaria, and ir-regular power shortages in the office, working in Africa, where anything is possible, is fun. People trusted us as foreign consultants because they felt our presence and ideas would bring a positive impact. While this welcom-ing attitude among the Sengalese gave us a lot of free-dom to experiment, sometimes it also made it difficult to get the valuable market insights of people working there. From a business perspective, the most interesting part of this experience was observing how Expresso Telecom is able to come up with an idea for a new product, imple-ment it, test it on three-million customers, and get feed-back—all in a matter of days. Expresso Telecom launched a 1,000 employee sales channel in a matter of weeks; in the developed world, these projects usually take months, or even years.”

MĀRTIŅŠ BAJĀRS

Associate Partner, Civitta Latvia

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IMPACT

“At the core of Civitta lies a strong belief in bringing real impact to both our clients and stakeholders outside.

Since 2012, I have led Ajujaht—an entrepreneurship-focused business idea competition that is combined with an acceleration program which was started by Enterprise Estonia in 2007. The competition has been broadcasted on Estonia’s national television channel for three seasons already. Over the years, almost 4,000 ideas have been submitted and great success cases are emerging from Ajujaht alumni. Running Ajujaht does not only inspire people to bring out their ideas and establish their own companies, but also, because of publicity attracted, forms a more positive attitude towards entrepreneurs and building own businesses. Building on the knowledge gained, we are implementing a similar project in Moldova, hoping to foster development of startup ecosystem there. We are helping our partners to develop such projects constantly – either it is to make curricula’s in universities more entrepreneurial, developing new acceleration programs or pushing companies back on track for innovating new products or services.“

HARRI TALLINN

Team Leader of Ajujaht, Civitta Estonia

GROWTH

“I started working as a Junior Analyst at Civitta Belarus in September 2013, when I was in my final year of university. At that time, I had no experience, but I did have a great desire to learn and to work in consulting. It was a tough start. The flow of information about tasks and news can be confusing at first. But, my first year with Civitta was rich in new experience, impressions and challenges—there were new people, new things to learn, events to host and attend, and my first business trip. I thrived during that first year because Civitta creates a very supportive envi-ronment by surrounding new employees with motivated, ambitious, and smart people who encourage growth.

Now, after two-and-a-half-years with Civitta, I am proud of the experience I’ve gained in a range of industries: food, fashion retail, real estate, energy, information technolo-gy, healthcare, construction, and even toy production. My Civitta experience has also been an international experi-ence; I’ve worked with clients in small Belarusian towns and in large European capitals. Now that I’m a Senior An-alyst, I am involved in Civitta’s internal educational pro-gram. I help newcomers succeed as they take their first steps at Civitta, where the opportunities to grow are end-less.”

VERONIKA TIKHONCHUKSenior Analyst, Civitta Belarus

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Iran Kazakhstan

Senegal Malaysia

Egypt USA

Our home markets

Countries we’ve done projects in

1,000 + CLIENTS

2,500 + PROJECTS

2 billion EUR IN GRANT FUNDING AWARDED

140 + EMPLOYEES

9 OFFICES IN 7 COUNTRIES:

Latvia Riga

LithuaniaVilnius & Klaipėda

EstoniaTartu & Tallinn

Belarus Minsk

RussiaKaliningrad

UkraineKyiv

Moldova Chisinau

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Our Services:

Management Consulting:

Grants and Project Management

Market Research and Data Analytics

Entrepreneurship Support and Start-ups

Public Policy Development and Evaluations

strategy and innovation

organizational improvement, process optimization, and change

sales and exports

finance information technology

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05/Civitta in 2015M&A activities

Government29%

Other 10%

Education 9%

Manufacturing 8%

Professional Services

7%

Health7%

Transportation4%

Retail6%

Telco6%

Innovation & R&D

5%

Energy & Utilities

4%Financial Sevices

& Insurance3%

IT & Media2%

Food1%

Number of employees, 2013-2015

Turnover growth, 2013-2015

Hours by sector, 2015

Private 51%

Public 49%

Hours by industry, 2015

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149

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Dykhanov Consulting (established in 1997), Russia

Savvin (established in 2000), Lithuania

CPD (established in 2002), Estonia

Research Cube (established in 2012), Latvia

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Civitta across markets06\

In 2015, an international team of Civitta analysts conducted extensive market research of pay television services for MTM London, a consultancy firm, working on behalf of their own client who had new market expansion aspirations. Civitta’s team was instrumental in screening thirteen markets, covering up to five potential distribution partners for five separate retail channels. Civitta extensively researched the competitive television subscription environment across three different market sub-segments: broadband providers, pay television companies, and over-the-top (OTT) solutions present. Most of the research, which included analyses of market share, pricing, product structure, and bundling, was performed over a three-week period; a feat that proves the dedication and flexibility of Civitta’s team.

CIVITTA INTERNATIONALExtensive market research for 13 countries: mission possible

R E S U L T S :

Client: MTM LondonIndustry: MediaService lines: Market researchHours invested: 1,150+

» Civitta performed extensive market research, covering 13 markets and reviewing approximately 500 companies.

» The project took an estimated 1,000 hours of analysis and an additional 500 hours of work were completed by interns. At least 1,000 hours of Civitta’s work on this project was completed within three weeks of the project’s launch.

» The strong understanding of the media landscape that Civitta delivered to MTM London was built on different content management strategies, a variety of pricing approaches, and considerations of the roles of OTT and Netflix on European markets and beyond.

One of Civitta’s most fascinating projects in 2015 was an unforgettable adventure in Senegal. In Senegal, Civitta’s international team worked with Expresso Telecom and completed an organizational turnaround. Civitta’s tasks were mainly focused on identifying a value maximizing proposition for each individual customer and on deciding where to place base stations while ensuring reliable connectivity in a country with 14.1 million citizens. Civitta’s success in Senegal demonstrates a strong knowledge of the telecommunications sector, a wisdom Civitta built over years. The success of this program proved that Civitta’s skilled analysts are making real impacts on communities and bringing valuable insights to companies globally.

Senegal Adventure: Expresso Telecom

R E S U L T S :

Client: Expresso TelecomIndustry: TelecommunicationsServices: Research and Customer Data AnalyticsHours invested: 4,000+

» In the beginning of 2016, Expresso Telecom’s monthly results were more than 30 percent higher than at their lowest point before engaging Civitta in this project.

» Expresso Telecom launched a new sales channel with aspirations to employ an additional 1,000 employees.

» Hundreds of new products were introduced to the market. » The local lottery debuted Become a millionaire with

Expresso.

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CIVITTA ESTONIA

Tapvei Estonia is the world’s leading producer of as-pen-based pet products. Civitta Estonia was acting as a strategic consultant to a group of entrepreneurs in a leveraged buyout of the company. Civitta’s team was in charge of the due diligence process, the formulation of the new company strategy, and of structuring and execut-ing a financing strategy. The project laid the groundwork for the client’s international expansion and enhanced the client’s retail operations.

Helping Tapvei Estonia grow

» Civitta set Tapvei on an expansion track, which included the introduction of a retail product line.

» Today, Tapvei Estonia’s retail products are available under the brand name MillaMore in Estonia, Denmark, Norway, Finland, and China.

Civitta Estonia, in cooperation with PwC and AECOM, finalized Rail Baltica’s funding application and submitted it to the European Commission on behalf of the Rail Baltica Joint Venture. Civitta Estonia is happy to announce that the project was financed for the same amount it applied for. For the final construction of the railway, Civitta Estonia will continue to help RB Joint Venture obtain funding during subsequent European Commission financing periods. Moreover, Civitta Estonia, together with the business law firm Triniti and the Meta Advisory Group, is a cofounder of the Rail Baltic Business Network, an organization that engages the business community in Rail Baltica’s development.

Connecting the Baltic states to Scandinavia and Western Europe: Rail Baltica

» Rail Baltica is one of the biggest infrastructure development projects in the European Union.

» Over 700 kilometers of railway for high-speed trains will serve as a north-south railway route between Scandinavia and western Europe.

» 442 million euros in funding was awarded for Rail Baltica, which has a total cost of 3.6 billion euros.

» After the Rail Baltica project is completed, it will be possible to travel by train from Tallinn to Warsaw in less than seven hours.

» The European Union has agreed to finance up to 85 percent of the project’s eligible expenditures.

R E S U L T S :

R E S U L T S :

33employees

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6,300 cups per year

Client: Joint Stock Company RB Rail ASIndustry: Railroad transportServices: Grants and Project ManagementHours invested: 800+

Client: TapveiIndustry: ManufacturingServices: Mergers and AcquisitionsHours invested: 100+

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CIVITTA LATVIA

Bite Latvia, a challenger mobile operator brand, has been a Civitta Latvia client for more than five years. In 2015, Civitta helped Bite Latvia set up its customer value management function. This work involved identifying the best upsell or cross-sale opportunity for each of Bite Latvia’s customers in order to improve value and revenue. As a result, Civitta developed new tools for Bite Latvia and created an outbound call center for B2C and B2B client bases.

Establishing Bite Latvia’s customer value management function

» Civitta designed a model to determine the best performing options for each of Bite Latvia’s customers.

» Civitta recommended and tested new products and sales approaches.

» Bite Latvia now has Excel based tools integrated into their systems.

» Civitta launched a call center with fifty B2C employees and five B2B employees.

» Customer value optimization is now an ongoing process at Bite Latvia.

R E S U L T S :

Client: Bite LatviaIndustry: Mobile telecommunications Service lines: Data analytics Hours invested: 900+

Civitta Latvia completed two projects for Riga Technical University. These projects brought relevant insights to the client regarding the development of a new scientific center and also stimulated knowledge sharing among Civitta offices in different countries. Civitta Latvia, in cooperation with Civitta Lithuania, performed a cost-benefit analysis and a feasibility study for a new smart technology sciences and innovation center the university is planning to establish. Civitta’s detailed final reports provided an overview of the current state of science and higher education in Latvia, the research and institutional capacity of RTU, and the prospects for creating an ICT and engineering-based cluster, BaltSmartTech. These projects will create new opportunities for students at RTU and at other higher education institutions and they will also play a crucial role in honing Latvia’s international competitiveness in the fields of smart technology and innovation.

Riga Technical University: strengthening position with a new Science and Innovation Center

» Civitta performed systematic and precise calculations of the costs and benefits of the short-, medium-, and long-term maintenance of the university’s development projects.

» Civitta advised the university regarding the establishment a new engineering and smart technology science and innovation center.

R E S U L T S :

Client: Riga Technical University (RTU)Industry: Education, Science and InnovationServices: Feasibility study, Market researchHours invested: 1,000+

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Client: Lithuania’s National Payment AgencyIndustry: Government agency, EU structural funds supportServices: Expert appraisal servicesHours invested: 7,000+

CIVITTA LITHUANIA

In successfully completing its project with Lithuania’s National Payment Agency, Civitta Lithuania provided more than 300 consultations on the efficient use of EU structural funds for rural development and fisheries programs. Civitta consultants assessed a number of fund application entries and, on a case-by-case basis, performed market research, benchmarking, and other analyses. This work has reduced inefficient spending and laid the groundwork for fundamentally improving the EU funding process in Lithuania.

Striving for efficient EU fund spending with Lithuania’s National Payment Agency

» By clearing the inefficient use of EU funds and preventing fraud, Civitta saved the Lithuanian government and the European Commission an estimated 20 million euros.

» Civitta identified weaknesses in the existing system and provided recommendations for increasing the efficiency of the National Payment Agency.

» Based on Civitta’s recommendations, the National Payment Agency established stricter payment processes and improved their legal documentation and internal procedures.

R E S U L T S :

ACC Distribution is one of the largest computer component and computer peripheral wholesalers in the Baltic countries. Civitta helped ACC Distribution identify problematic areas and designed a new organizational structure, which supports the company’s plans for further domestic and international growth. The new structure was designed with a clear functional split between a growth enhancing remuneration and motivational system, relevant key performance indicators (KPIs), and a framework for cross-functional cooperation.

Client: ACC Distribution UABIndustry: Electronics distributionService lines: Organization, process, and changeHours invested: 800+

Organizational changes tailored to meet the needs of a fast-paced environment: the case of ACC Distribution

» Clear functions and responsibilities were assigned to ACC Distribution’s departments and employees.

» Civitta developed a model for cooperation between ACC Distribution’s departments.

» ACC Distribution’s KPI and motivational systems were renewed.

» Updated processes for business development activities were implemented.

» An action plan was created to help ACC Distribution define and achieve future goals.

R E S U L T S :

56employees

2828

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288 kg per year

Hours on seminars

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CIVITTA BELARUS

Established in 1998 in southwestern Belarus, Polesie is the largest toy manufacturer in Belarus. To further refine its business processes, optimize costs, and define core investment areas, Polesie invited Civitta to guide four projects over the course of 2015. As a result, Civitta helped Polesie define its core strategic initiatives for the next five years and developed and implemented Polesie’s budgeting system.

Furthermore, by combining Civitta Belarus’s expertise in the private sector and in authoring grant applications, the Civitta Belarus team wrote and won Polesie’s financing application to the European Bank of Reconstruction and Development. Now that the grant has been awarded, Civitta Belarus continues to support Polesie in its negotiations with the European Bank of Reconstruction and Development.

Client: PolesieIndustry: Plastic toy manufacturer Services: Strategy and Innovation, FinanceHours invested: 3,000+

Supporting Polesie in their pursuit to spread joy

» Civitta developed Polesie’s long-term strategy and a preliminary term sheet requesting 10 million euros in grant—the contract with the European Bank of Reconstruction and Development will be finalized in 2016.

» Polesie can operate and grow with reduced costs thanks to its new budgeting system developed by Civitta.

R E S U L T S :

13employees

7

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Days onbusiness trips 200

two orchids

Hours spent on projects

5,504 Pets

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CIVITTA UKRAINE

In the summer of 2015, Civitta Ukraine collaborated with two local consultancies, Tanit and LLC First rate System, to develop a financial proposal and submit an application for funding to the World Bank Group’s Social Safety Nets Modernization program in order to develop a framework for reducing the fraudulent use of Ukraine’s social system.

After the public tender was awarded, Civitta analysts started work on this project in the fall of 2015 by collecting data on the social assistance distributed by local departments of the Ministry of Social Policy of Ukraine in 2014 and 2015. Now, Civitta’s analysts are preparing guidelines and strategic recommendations and developing a plan for a clear, efficient, and practical system to combat errors and fraud in a social assistance system that serves 45 million citizens.

Client: Ministry of Social Policy of UkraineIndustry: GovernmentServices: Grants and Project Management, Public Policy DevelopmentHours invested: 1,500+

Devising a plan to fight social assistance system fraud in Ukraine

» Civitta analysts completed relevant qualitative research, a task that included in-depth interviews with 100 Ukrainian public servants.

» A set of recommendations for social assistance system reform has been proposed. By implementing these recommendations, Ukraine’s ability to detect fraud in its social assistance system will be twenty-times stronger.

» Ukraine will save an estimated 5,310 billion Ukranian hryvnia (205 million euros) by implementing Civitta’s proposed steps to reduce fraud.

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Burgers and spring rolls

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CIVITTA RUSSIA

A project completed for Technopolis GS, a private innovation and technology cluster, required Civitta to create a framework for continuing professional education. Civitta Russia developed the set of guidelines for the project’s implementation from the start, performed analysis of the legal environment, and helped Technopolis GS generate innovative ideas for the project’s implementation. Civitta Russia also gave recommendations to Technopolis GS on how to attract the involvement of the best technical universities, talented scientists, faculty members, and senior managers for their project. The resulting education cluster is being built in an urban district and will be fully functioning before 2022.

Client: Technopolis GS Industry: Education, Research and DevelopmentServices: Strategy and Innovation Hours invested: 150+

Building the foundation for a modern professional education in Kaliningrad

» A university campus will be created in the urban district of Gusev, there unique areas of higher education will be established within the next five years.

» Based on Civitta’s project recommendations, five specialized areas will open by 2022 and the number of students will grow to 500.

» Thanks to Civitta’s guidance, the wealth of technology available on the campus will create opportunities for improved qualitative research in diverse laboratories. The campus’s modern equipment will also provide students with the most current practical trainings in their fields.

R E S U L T S :

6employees

15

Hours on seminars

150

9tables

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Hours spent on projects

1,012

chairs

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CIVITTA MOLDOVA

Unica Sport is the largest network of health and fitness centers in Moldova with 18 branches across Chisinau. Civitta Moldova team worked with Unica Sport on a franchising model for Unica Sport’s international expansion. This expansion will start in Romania, the market geographically and culturally closest to Moldova’s. Civitta’s team developed a franchising manual to provide useful and comprehensive insights on a business model for Unica Sport’s future franchisees. Civitta’s work also included a value offer, an individualized approach for figure reshaping, and a detailed explanation of the following aspects of the company: marketing and promotion, human resources, operations, and franchise relations.

Together with an innovative and forward looking client, Civitta also built an attractive crowd funding campaign for Moldova’s first online fitness platform—unicasport.com. The funds raised through this project enabled Unica Sport to develop additional software for the Unicasport.com project, integrate previously created nutrition software into the platform, launch a website with over 100 training videos, and reach an audience of approximately 20,000 people in the website’s first year.

Client: Unica SportIndustry: Sports and WellnessServices: Export consulting, Market researchHours invested: 550+

Innovating and exporting the Moldovan success story with Unica Sport

» Civitta developed a franchise and operational manual with Unica Sport.

» Civitta helped Unica Sport promote and sell the Unica brand as a franchise by establishing a successful rela-tionship between Unica Sport and Romania’s largest franchising company.

» Civitta raised over 2,300 US dollars in a crowd funding campaign for Unicasport.com.

» Civitta secured an 8,000 US dollar grant from United Nations Development Programme for Unicasport.com.

R E S U L T S :

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Average age

27 years

18

Giving back with an impact in mind

Belarus. The team is working to create an alternative school that will provide children with an adequate education in an environment that focuses not only on academic knowledge, but also on nourishing children’s creative talents by supporting personality development, and teaching self-awareness and personal reflection, and responsibility. Civitta employees structured the project’s concept, prepared relevant materials to kick-start the project, and guided the Tarantiny and Sons team through negotiations with potential investors.

. . . help realize entrepreneurial ideas.

We have had the pleasure of contributing, right from the start, to the realization of great ideas. Thanks to our teams of ambitious and determined people, we have achieved incredible growth over the course of just a few years. Our own successes inspire us to help entrepreneurs who are not afraid to take risks and are ready to engage in bold experiments. Civitta Lithuania and Civitta Estonia have also established reputations for successfully working with start-ups, but we are particularly proud of Civitta Russia’s progress. In an atmosphere with limited public funding for start-ups, Civitta Russia became a mecca for innovative start-ups seeking consulting services. Civitta Russia provided these start-ups with free office spaces and professional advice on building and accelerating sustainable business models.

. . . support sports communities.

Civitta employees are keen sports enthusiasts and love to participate in sporting events. In 2015, to promote a fitness- and sport-friendly environment, Civitta helped write a funding application for holding one of the famous international Ironman triathlons in Otepaa, Estonia. Civitta’s efforts were also behind the application for the World Orienteering Championship to be hosted in 2017 in Tartu, Estonia. In Lithuania, Civitta worked with the organizers of Vilnius’s annual Marathon to develop a strategy to define the event’s vision and long-term goals. Furthermore, thanks to Civitta’s help, the Kaliningrad region’s ice hockey league received grant funding for a youth sports program designed to encourage fair play and positive cooperation among the league’s youngest athletes.

We.... . . engage with the leaders of the future.

Since its inception in 2010, Civitta has been a keen supporter of students and their initiatives. As a company, Civitta frequently works in the education sector to develop policies and improve higher education institutions, which encourages us to also engage in the projects born within those institutions. Through these engagements, we share our business knowledge with the leaders of the future. That is why we are an intellectual partner of Peak Time, an annual international competition for business students organized at the Stockholm School of Economics in Riga. We also partner with Creative Shock, an international social business competition and conference organized by the students of ISM University of Management and Economics in Vilnius. Civitta supports these initiatives by preparing business case studies for the competition’s final events, by serving on event juries, by coaching participants, and by introducing participants to management consulting and the industry at large.

. . . inspire a new generation to think differently.

It takes time to implement significant changes and it takes even longer to see meaningful results. To promote positive change, it is essential to initiate conversations about important topics with youth. Thus, Civitta Estonia was pleased to organize a Girls and Boys Career Day in 2015. The event, initiated by Estonian Ministry of Social Affairs, strove to raise awareness of gender equality issues, especially those related to wage gaps between women and men and gender-based discrimination in the workplace. The project presented professions that are stereotypically associated with only one gender to high school students from multiple perspectives. Guest speakers aimed to demonstrate that gender should not determine professional paths and encouraged students “follow their inner gut” regarding the professional roles they want to achieve in the future.In 2015, Civitta Belarus completed a pro bono project together with the Tarantiny and Sons, an organization leading a number of education-related initiatives in

07/Giving back

Civitta was built with a vision — a vision that prioritized helping clients achieve meaningful change. This vision also acknowledges a responsibility to share Civitta’s success with the community at large. At Civitta, we believe that in many cases sustained pro bono activities are more valuable to the community than small one-time monetary donations. With such a strong talent pool on hand, Civitta is capable of offering professional help in developing and implementing high-impact projects to various start-ups and also to organizations in the fields of education and sports, among others.

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REGIONAL EXPANSION

Civitta’s regional network consulting platforms have built a strong presence in seven home markets. In our pursuit to become the leading independent consultancy in central eastern Europe, we will expand to three more countries by 2018. We are actively reinvesting to achieve continuous expansion and we are bringing new companies and partners into our group that share our values and can bring reciprocal benefits to our network.

08/Strategy 2016

PEOPLE FOCUS

Civitta has always been a company of people—smart, ambitious, creative people. In the coming year, we will continue to recruit the best graduates from our home markets. We will also continue to enhance Civitta’s unique learning environment with even more internal and external trainings to improve employees’ hard and soft skills and with dynamic project experiences that span industries, work tasks, and markets. Because we also want to harness and export our team member’s potential beyond our home markets—particularly in our areas of expertise: telecom consulting, entrepreneurship programs, and outsourced data analyst on hire services—our strategic goal is to ensure that Civitta’s employees have the growth opportunities and adventures they need to help Civitta succeed at home and abroad.

INTERNATIONAL PUBLIC POLICY TENDERS

Having grown to a company of more than 150 employees, now one of Civitta’s key goals is to become an even stronger player in the field of international public tender. Funded by third party donors, international tenders are designed to solve large-scale, complex problems faced by governmental public administration bodies. We believe in the competences we have gained in our home markets. By harvesting the benefits of these competencies and combining them with those in Civitta’s network of branches, our combined expertise, built over years, can wield an even greater impact.

MARKET RESEARCH CAPABILITIES

Civitta has worked on a number of creative and challenging research projects, ranging from retail analytics tools to information technology management issues. Our teams of analysts collect and analyze data for our clients and our project consultants perform varied market research. We now see market research as one of the key needs of our clients and want to further strengthen this competence by consistently offering market research services to clients in all of our markets. We want to improve value proposition by applying state-of-the-art methodologies and we want to use cross-industry knowledge to solve our clients’ problems.

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/ Civitta InternationalRiia st. 24a, 51010Tartu, Estonia+370 604 335 95 info@civitta.com

/ Civitta EstoniaLõõtsa st. 8, 11415Tallinn, Estonia+372 646 448 8 info@civitta.ee

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