class announcements
DESCRIPTION
Class Announcements. Homework coming around Average in low 80’s Talk with your TA Homework due for latecomers to class Prepare for 9/14 homework assignment. Key Concepts. Drucker’s Five Questions Mission Statement BCG Growth/Share Matrix Porter’s 5 Forces - PowerPoint PPT PresentationTRANSCRIPT
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Class Announcements
• Homework coming around• Average in low 80’s• Talk with your TA• Homework due for latecomers to class
• Prepare for 9/14 homework assignment
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• Drucker’s Five Questions
• Mission Statement
• BCG Growth/Share Matrix
• Porter’s 5 Forces
• Product/Market Expansion Grid
• SWOT Analysis
Key Concepts
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Drucker’s Classic Questions:Defining the Corporate
Mission• What is our business?
• Who is the customer?
• What is the value to the customer?
• What will our business be?
• What should our business be?
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Good Mission Statements
• Meaningful• Specific• Motivating• Based on the firm’s strengths in the
marketplace• Focused on customers and the
customer experience rather than on sales and profits
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Starbucks Mission Statement
• http://www.starbucks.com/mission/default.asp
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McDonald’s
• Quality, service, cleanliness and value (QSCV)
• Simple, easy and enjoyable restaurant experiences
• McDonald's Mission Statement
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Starbuck’s Marketing Strategy
(prior to Schultz’s return)
• Value proposition?
• Target market?
• Positioning?
• Key elements of the marketing mix?• Price• Promotion• Place• Product
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What Went Wrong?Starbucks Stock Price
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SWOT Analysis
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The BCG Growth-Share Matrix
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Industry Analysis
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McDonald’s Commercials
• McCafe Intellectuals
• http://www.youtube.com/watch?v=Cg87E1tjTOE
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• http://mystarbucksidea.force.com/
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SBUX vs. MCDChange In Stock Price
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Future of Starbucks
• What efforts has Schultz taken to revitalize Starbucks’ marketing strategy?
• How successful do you expect those efforts to be?
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Product/Market Expansion Grid
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Kit Kat
• What was Chris White’s marketing strategy for Kit Kat in the U.K.?
• Why did Chris White’s marketing strategy fail?
• What are the similarities and differences between Kit Kat’s strategy in the U.K. and Japan?
• Why did Kit Kat’s Japanese marketing strategy succeed?
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Thursday: Analyzing the Marketing Environment