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What is internal coaching?

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How does it work?

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Popularity of internal coaching

Why has internal coaching become so popular?

What are the rewards and challenges?

Dealing with ethical dilemmas

What makes for an effective internal coaching

service?

Overview of this workshop

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VoteWhat proportion of large organisations

expect to see an increase in the use of

internal coaches over the next three

years?

1.20%

2.40%

3.60%

4.80%

5.100%

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Popularity of internal coaching• Ridler report: “79% of large organisations in the

UK expect to see a small (40%) or large (39%) increase in internal coaching over the next three years.”

• Chartered Institute of Personnel & Development (UK) Annual Surveys showing steep rise in use of internal coaching provision

• Coach training organisations in the UK report that while, even five years ago, the majority of trainees were training to be external coaches, now the majority aim to be internal coaches

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Why has internal coaching become so popular?•Reflects a move towards more focused,

personalised learning

•Cuts to l&d budgets: internal coaching offers

good VFM compared with external coaching

• The ‘double whammy’ effect

•One route to embedding a coaching culture

•Harvesting organisational learning

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Rewards for the coaches?

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The rewards

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Making a contribution

Feeling as though you are making a difference

Seeing clients grow

Giving something back

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Feeling part of something bigger

Knowing you are delivering something important with an organisational purpose

Feeling valued: organisation investing in you and trusting you to help others

Feeling part of a community of coaches

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Personal growth

Becoming a better leader and/or manager (Double whammy)

Expanding your horizons

Extending your internal network

Gaining confidence in abilities

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Organisational awareness

Understanding your organisation better

Enhanced awareness of the culture (and sub-cultures)

Grasping better how the internal politics work

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Challenges for the coaches?

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Key challenges

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Balancing the coaching role with the ‘day job’

Time pressures

Making time for reflection, preparation, supervision

Switching ‘head space’

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Being part of the same system

Maintaining objectivity

Offering a fresh perspective

Knowing the same people

Being under the same pressures

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Practical issues

Dealing with cancellations

Not having enough clients

Finding an appropriate place to meet

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Vote

Where is the most popular place for

coaching sessions to take place?

1.Client’s office

2.Coach’s office

3.Meeting room

4.Local coffee shop

5.Foyer of local hotel

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Dealing with ethical dilemmas

Role conflicts

Boundary issues

Confidentiality

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Discussion of an ethical dilemma

You are coaching a Finance Manager who has been under considerable pressure of work. He lets drop that he has been so stressed that he has resumed recreational use of cocaine (for the first time in some years).

What issues does this raise for you?

How would you handle it?

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VoteIs it a criminal offence simply to

possess and use cocaine in your own

home?

1. Yes

2. No

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Vote

Does your own organisation have any

specific policies or disciplinary codes

relating to drug use outside the

workplace?

1. Yes

2. No

3. Don’t know

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Vote

Would you expect the coach to ‘whistle

blow’ in a situation like this?

1. Yes

2. No

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Approaches to dealing with ethical dilemmas

Codes of Ethics

Edwina Currie approach

Tight contracting

Clear organisational guidance e.g. around levels of

confidentiality

Access to supervision (or some other form of

support)

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*Developing a strategy (purpose; eligibility; boundaries e.g. personal vs. business objectives; mentoring vs. coaching; organisational learning)

*Robust selection, training and matching processes

*Clear framework (good governance; contracts; ethical code; clear referral arrangements; complaints process; careful record keeping)

*Support for coaches’ professional development (supervision; aids to reflective practice; action learning sets; coaching circles; CPD)

*Evaluating success

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“Internal coaching: The Inside Story” published by KarnacBooks, 2014

A few copies available today at a discount!