click on “tenant service requests”
DESCRIPTION
Click on “Tenant Service Requests”. Log In. Click on “Requests”. Click on “Work Orders”. Click “Add” to enter a new work order. This screen shows you all work orders you have entered. Required. Required. Types of Work Requests. Access Card. Keys / Locks / Door Repairs. Cleaning - Day. - PowerPoint PPT PresentationTRANSCRIPT
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Click on “Tenant Service Requests”
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Log In
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Click on “Requests”
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Click on “Work Orders”
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This screen shows you all work orders you have entered.
Click “Add” to enter a new work order.
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Required
Required
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Types of Work Requests
•Access Card
•Cleaning - Day
•Cleaning - Night
•HVAC – Too Hot
•Keys / Locks / Door Repairs
•Cleaning – Trash Bin Request
•HVAC – Too Cold
•Lights - Out
•Lights - Other
•Janitorial - Supplies
•Electrical
•Lobby Directory Signage
•Moving
•HVAC - Other
•Elevator Repair •Painting•HVAC – After Hours •Parking Request
•Pest Control
•Plumbing
•Repairs / Maintenance
•Signage
Take time to choose the correct work type. Otherwise, work will be dispatched to the wrong department and will be delayed.
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Brief description of “Task” appears here.
Click “Save” when done.
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To review the progress of a work order, click on the “blue” work order number.
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WORK STATUS
Appr = Waiting to be dispatched to department.
Disp = Waiting for department to dispatch to worker.
Open = Work has been dispatched to engineer, janitor, etc.
Clsd = Work has been completed and is closed.
Wthd = Work order was withdrawn, not completed.
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Use “Visitor Authorization” to let security know about after hours visitors you have.
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Use “Property Pass” to let security know about property authorized to be removed from the building.
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Use “Freight Reservation” to request use of the freight elevator after-hours for a move or large delivery.
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Choose Date
Choose Times
Click “Save”
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“F” means already full, reservation not available.
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Click “My Company Personnel” to update your personnel database.
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Create a new Tenant Facility Manager to add people who can input work orders.
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Check this box
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Scroll down the screen and input their email address.
Click “Save” and the new user’s ID and password will be emailed to them automatically.
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