client management
DESCRIPTION
Client Management. Introduction. In a typical organization there are a lot of client machines used for day to day operations Client management is a necessary tasks: Installing and updating software Patch installation Troubleshooting and Recovery from faults - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/1.jpg)
Client Management
![Page 2: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/2.jpg)
Introduction• In a typical organization there are a lot of client machines
used for day to day operations• Client management is a necessary tasks:
– Installing and updating software– Patch installation– Troubleshooting and Recovery from faults
• When a company getting large it is a tedious task to do such management without appropriate tools
• Now there are client management software that can help to provide such services more effectively
• Altiris is an example of such software used also in CE
![Page 3: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/3.jpg)
Why we need client management software
![Page 4: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/4.jpg)
Client Management Suit
![Page 5: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/5.jpg)
Deployment solution
• Used for– New PC deployment– Hardware refresh– OS migration
• Create single standard image• Hands-off desktop deployment• Data and Settings migration
![Page 6: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/6.jpg)
Deployment and Configuration
• Aim is to ease OS and Software installations and configuration
• This is done with a variety of tools and service:– Boot image– Software packaging
![Page 7: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/7.jpg)
A sample scenario
• Bob is a new hire in sales department and needs a new laptop
• Sally in IT department orders a laptop, hands over it to Bob and says “Simply plug-it in”
• With deployment features Sally have a Base Image of all the files from a base machine
![Page 8: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/8.jpg)
Boot and Software packages on a Server
![Page 9: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/9.jpg)
Management and Support
• Sally needs to support client computers through the network.
• She sets up a Altiris client on Bob’s machine which monitors it
• When a problem occurs Sally can see the detail of Bob’s machine like the installed software, hardware and network settings so that she have a better understanding of the problem and how to fix it.
![Page 10: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/10.jpg)
Detail information of a client machine
![Page 11: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/11.jpg)
Software troubleshooting
• Bob on road uses VPN to connect to the company network
• He realizes that CRM package does not work properly and ask sally to fix it.
• Having a tool (Carbon Copy) enables sally to remotely control Bob’s computer and investigate the problem
• Next figure shows this situation
![Page 12: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/12.jpg)
Troubleshooting
![Page 13: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/13.jpg)
• Sally founds out that a patch to CRM package solves the Bob problem.
• Also to prevent other clients experiencing the similar problem packages the patch and distribute it to the client machines with the help of console
• Next image shows this situation
![Page 14: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/14.jpg)
Distribution of updates
![Page 15: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/15.jpg)
Effective patch management
![Page 16: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/16.jpg)
Planning and assessment
• Statistical view of the client machines
![Page 17: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/17.jpg)
Planning and Assessments (2)
• Tracking application usage
• Usage: Uninstall un-necessary software from a client machine and use the license for another machine
![Page 18: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/18.jpg)
Backup and recovery
• Having snapshots of the client files stored in a server
![Page 19: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/19.jpg)
Backup and recovery (2)
• Restoring a file
• Full system restore lets to recover a client to its state before a hardware crash for example a hard disk crash
![Page 20: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/20.jpg)
Migration
• Upgrading to a new OS version• It is a tedious handy work:
– Backing up client data– Software settings– Personality settings (e.g. desktop wallpaper,
font settings, etc.)• A client management system will help in
migration to reduce such efforts
![Page 21: Client Management](https://reader036.vdocument.in/reader036/viewer/2022081604/56812b92550346895d8fb12f/html5/thumbnails/21.jpg)
References
• Altiris.com