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“Close Call Program”

October 4, 2013

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Why a Close Calls Program?

• Identify and track “near miss” incidents

– Allows us to address potential facility, equipment,

or procedural issues before they can cause a

problem (for example: you find a faulty switch or a

missing step in a procedure)

– Company-wide trends tell us where we have

opportunities to work together

• Develop lessons learned for co-workers

– If you were almost injured, speak up – your words

could help one of your team avoid an actual injury

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How it works

• Anyone can enter a close call – go to EH&S

Connect and click on the “Close Call” button on

the left-hand side.

• Close calls can be anonymous – you don’t need

to identify who you are

• If you choose to identify yourself, an EH&S

professional may contact you for more

information to help fix the issue you identified

• Top close calls will be selected each month –

and teams will receive a tee-shirt and their story

will be posted online. Team members part of the

top close call will get a $10 Dunkin’ Donuts card

in addition to a tee-shirt, and their story will be

included in the monthly EH&S data dashboard

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Click here to enter a

close call. Takes about 5

minutes.

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Close Call Example – Unsafe Condition

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Look Up! Construction Services

Richard Langston, Robert Polese, Jimmie Walker, Prentice Williams

Rudolph Bennett, Kevin O'Connell, Haralambos Spyropoulos (Managers)

April 4, 2013

• While installing steel piping, this crew looked up and noticed the concrete

ceiling had begun to deteriorate

• Had a large piece fallen, it could have injured someone or worse

• This crew notified their supervisor and facilities secured the damaged area

with plywood to make the area safe until permanent repairs could be made

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Close Call Example – Faulty Equipment & Following Procedure

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Testing Dead Van Nest Shops

Michael Barrios

Steven Bonardi (Manager)

July 31, 2013

• Crew began work on a crane – flipped the disconnect switch to turn off

480V power to the section

• Crew put on proper insulated gloves and tested to confirm dead

• Found the equipment still energized – and identified a faulty switch

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(Think)(Ask)(Plan)

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2013 Gas Operations Human Performance Improvement

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Human Performance Improvement (HPI)

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Human Performance & Safety

Fatality

Lost Workday

OSHA Recordable

First Aid

Near Miss

Unsafe Act /

Unsafe Condition

Reactive

Proactive

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Excellence in HPI started in the

Nuclear Power Industry to help

workers perform their activities more

reliably and to catch errors before they

can cause harm to people, or damage

to systems, equipment or other

property.

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The basic Human Performance principles are:

• People aren’t perfect, and even the best make mistakes.

• Error-likely situations are predictable, manageable, and

preventable.

• Individual behavior is influenced by organizational processes,

values, training and experiences.

• People achieve high levels of performance based largely on

the encouragement and reinforcement received from leaders,

peers, and subordinates.

• Errors can be avoided by understanding the reasons they

occur and applying the lessons learned from past events.

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What is Human Performance and what does it mean to me?

• Human performance looks at how a behavior or action can

result in a mistake or error, and also how a change in behavior

can reduce or limit mistakes.

• Effective use of Human Performance error avoidance tools will

help me to eliminate making mistakes in both my professional

and personal life.

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Incident

HPI Failure Analysis

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Questions?

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