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Closing Keynote Address: Change is Good
Cheryl NashPresident, Investment Services, Fiserv
Change is Good!
Cheryl NashPresidentInvestment Services, Fiserv
© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
the world will not be the same tomorrow as it is today
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018 4
© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
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CHANGE5
© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
If you don’t like change, you will like irrelevance even less.
– – General Eric Shinseki
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
So Many Changes….What Does it all Mean?
Business Transformation
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Emerging Technologies
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Social Media –access to data and information
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Evolving Customer Needs
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Digitalizationof Investment Management
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Disruptors – will Amazon be a Bank?
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Rising cost of risk and heavier regulatory burden
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Talent Implications
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
Emerging Technologies
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
The 30 Technologies of the Next Decade
Source: Wikibrands
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
Evolving Customer Needs
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018 © 2018 Fiserv, Inc. or its affiliates.11
© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
• Largest gen in history (90M)
• Among the inheritors of $30 trillion ‘great wealth transfer’
• Smaller in count (45M)
• Beneficiaries of $30T too (and often overlooked!)
• Substantial at 74.9M, nearing or at retirement
• 5 personality types & investor habits
GENERATIONAL
Baby BoomersGenerationXMillennialsSought-after Next Gen The forgotten ‘MTV Gen’ Not to be generalized
Key segments that span the generations
So Many Segments and Generational Considerations
• About 20M in their 70s-80s
• “the healthiest, most educated generation of elders that ever lived”
The Silent‘Economic anchors’
HNW/UHNW
Emerging Affluence
Women
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
Digitalization of Investment Management
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018 14
© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
Disruptors – Will Amazon be a Bank?
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
According to a Wall Street Journal article the week of March 5th, Amazon is in talks with JPMorgan Chase and other financial institutions to create a
bank consisting of checking accounts targeted to a younger demography
As if reports of Amazon’s bank hasn’t shaken up the financial industry enough, a new
report by Bain & Company shows that the “Bank of Amazon” could amass more than 70 million customers within the next five years
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
Rising cost of risk and heavier regulatory burden
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
Business Transformation
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
Social Media – Access to Data and Information
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
Talent Implications
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018 21
© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
The Organization with the Best People, Properly Organized and Motivated, Wins.
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
What would you do if you weren’t afraid?
– Sheryl Sandberg
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
Staying Relevant
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.
– – Winston Churchill
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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018 26
© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®
2014 | 2015 | 2016 | 2017 | 2018
Thank You!
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