CMBD Level 3 First Line Manager 6-day programme April 2019 www.cmbd.org.uk

‘For the Management Professionals of the future’

CMI Level 3 (RQF)– 1st Line Management – 6 days

About this programme:

The purpose of this programme is to supply delegates with the necessary tools to become better leaders, to

manage the best results from their teams, and to provide a platform from which to develop their own style of

leadership. At the heart of the programme lies the CMI Level 3 syllabus in First Line Management. This supports

the optional internationally recognised qualification that candidates may choose to complete during the course.

The programme builds core skills in leadership, managing performance, motivation and effective communication

over the six one-day workshops. Further one-on-one tutorial support is provided to candidates completing the

optional CMI qualification. The learning style used on the programme is experiential, with challenging exercises

and problems used to provide opportunities for analysis and learning. Open courses also provide the

opportunity for peer group interaction and this is a significant benefit.

The Level 3 programme takes place at historic Hexgreave Hall, set in 1000 acres of Nottinghamshire farmland.

The benefits to the delegate taking part in the programme include;

Understanding the role of the manager and leader

Using feedback and self-review to enhance leadership skills

Learning solid techniques for planning and decision making

Peer-based learning, review and evaluation

Gaining an internationally recognised qualification (optional)

The benefits to the delegate organisation include;

An optional qualification focused on work-place activity and improvement

Managers with the skill and knowledge to manage their own professional development

Managers with the self-awareness to lead and deliver results at a strategic level

Removal of leadership barriers to growth and diversification

Managers with the knowledge required to make a real difference in the workplace

“I am now able to understand the difference between leadership & management. This means I

am able to improve not just my team as individuals but also the way we do things as a team.”

Nathan Rawdon Polypipe Civils Ltd

CMBD Level 3 First Line Manager 6-day programme April 2019 www.cmbd.org.uk

Who this programme is designed for:

The programme is designed for people who have recently been promoted to a first line position, those who

have been identified as having potential for that role or for those who may have considerable practical

experience but who have not had any formal leadership or management training. Delegates will learn to

understand themselves, their strengths and how to use this knowledge to be a better manager and leader.

This is not a programme where the tutor stands at the front and ‘tells’ delegates what to do! An open

programme allows the gathering together of a group with a huge amount of practical experience and common

sense. This ‘peer’ group element provides a rich learning experience, particularly when combined with the

practical exercises and problems that will face the delegates on their journey. The learning style on the

programme is experiential and hands-on and is supported by relevant theory rather than being an academic

experience. Our belief is that you must be able apply the learning practically in the workplace.

This even applies to the optional CMI Level 3 qualification. Most people doing this choose to do the CMI Level 3

Award requiring one assignment to be completed. This assignment focusses on best practice in identifying

performance issues for both the team and individuals. It also looks at how to determine whether problems are

caused by a lack of skills and knowledge or are attitude and behaviour based. This is a key issue for a first line

manager and the assignment takes them on a journey of understanding as to what the cause of the performance

issue is, how to use the correct approach and the range of support options and tools that they have at their

disposal. The assignment also looks at areas of responsibility and authority and tests the understanding of when

an issue should be referred up and the importance of following the correct procedure.

The Programme content:

Each of the six workshops is self-contained and focuses on a particular management and leadership topic. This

provides the underpinning knowledge required for both the job and the qualification, allowing the delegates to

discuss and explore the various issues that are relevant to their role in the workplace. Indicative module content

is outlined below for each of the six days of the programme.

Session One – Leadership and Delegation

Understanding yourself – learning styles and communication preferences (Kolb & VAK)

The concept of leadership styles and techniques

Leadership v Management models (Hersey & Blanchard, McGregor, Tannenbaum & Schmidt et al)

Leadership in Action theory (John Adair)

Providing clear focus and direction to your team

Developing people through delegation

Effective delegation techniques

Optional Assignment Project: To carry out an analysis of the leadership styles of the organisation and to assess

the effectiveness of these, developing own leadership techniques and style.

Session Two – Team Dynamics and Team Roles

What is a team and different types of team?

The characteristics of high performing teams

The stages of team development (Tuckman, Honey et al)

Identifying individual strengths and managing weaknesses

Team Role theory (Belbin et al)

Team working in practice

Managing individuals within a team

Optional Assignment Project: Assess your own team members to identify strengths and allowable weaknesses.

CMBD Level 3 First Line Manager 6-day programme April 2019 www.cmbd.org.uk

Session Three – Motivation & Negotiation

Motivation - through vision, mission and values

Motivation theories and concepts (Maslow, McGregor & Hertzburg et al)

‘People are complicated’

Identifying team, individual and personal development areas and how to address them

Negotiation principles and process

Understanding the jargon

How to plan to succeed in negotiations

Optional Assignment Project: To carry out a motivation survey with the team and analyse the results. How does

motivation relate to the organisational culture in terms of mission, vision and values?

Session Four – Communication and Presentation Skills

What are the principles of good communication (Shannon & Weaver, Schramm et al)

Choosing the right channels of communication for your organisation

Team vs. individual communication issues

Barriers to effective communication and how to overcome them

Transactional Analysis (Berne)

Presentation skills and techniques

Preparation and delivery

Handling the audience and dealing with questions

Optional Assignment Project: To identify barriers to effective communication, suggesting solutions.

Session Five – Time Management and Planning Skills

Introduction to Time Management

Are you re-active or pro-active?

The Priority Grid

What are your time-stealers and how to deal with them?

Techniques for planning and prioritising

The concept of urgency versus importance

The Planning Cycle

Assessing and dealing with risk in projects

Optional Assignment Project: To identify a project that will achieve an operational goal for the organisation and

planning how to implement the changes required.

Session Six – Performance Management?

Managing team and individual performance

Discipline and grievance process versus counselling

Conducting a performance counselling session

The role of the appraisal and skill assessment

Coaching techniques and how to use them (GROW Model)

Optional Assignment Project: Identify an individual for a coaching session and complete the process.

CMBD Level 3 First Line Manager 6-day programme April 2019 www.cmbd.org.uk

Further Information:

The programme is designed for six to twelve delegates and runs regularly at Hexgreave Hall, Farnsfield.

Directions to the venue can be found on this link. http://www.hexgreave.com/location_contact

The programme can also be run in-house with bespoke content to suit your organisation.

Should delegates require registration with the awarding body to complete any of the optional Level 3

qualifications that are available with the programme, then a further fee (to cover CMI registration, tutorial

support and assignment marking) will be payable.

We also offer a personal coaching package that can be taken out in conjunction with the training programme if

required. This is to enable the delegate to embed the training in the workplace. Please contact us for further

details/pricing.

Why choose the CMBD Level 3 First Line Management programme?

The course is delivered by commercially experienced and highly qualified tutors

The qualification is supported by access to the CMI Management Direct online resource library.

It provides practical skills and knowledge that can be transferred readily into the workplace.

It gives delegates the opportunity to work within a peer group and to gain knowledge and

experience from others.

The opportunity to complete the CMI Level 3 Award, Certificate or Diploma in 1st Line

Management.

For more information, contact Brent Warren on 07850 410033 or email brent@cmbd.org.uk

Hexgreave Hall – Overlooking the Deer Park