CMUN 11CMUN 11Business CommunicationBusiness Communication

Mrs. Ellen WaddellMrs. Ellen Waddell

Communication in OrganizationsCommunication in Organizations

AGENDAAGENDA

Orientation to courseOrientation to course– review of academic expectations review of academic expectations

Introduction to Communication in Introduction to Communication in Organizations/Lecture #1Organizations/Lecture #1

BreakBreak

Meet for online instruction and 1Meet for online instruction and 1stst assignmentassignment

Orientation to Speech 5: Academic ExpectationsOrientation to Speech 5: Academic ExpectationsLet me introduce myself…Let me introduce myself…Course MaterialsCourse MaterialsSyllabus specifies Syllabus specifies – Course assignments/grading criteria/extra creditCourse assignments/grading criteria/extra credit– Accommodation statement: ESL/Learning issuesAccommodation statement: ESL/Learning issues– daily/weekly class topics and assignments, unless daily/weekly class topics and assignments, unless

otherwise stated otherwise stated – Attendance is critical, thus excessive absenteeism (in class Attendance is critical, thus excessive absenteeism (in class

or online) could result in you being dropped from courseor online) could result in you being dropped from course

etudesetudesExpect each class to offer a full two hours of instructionExpect each class to offer a full two hours of instruction– If you must be absent, inform instructor and ask classmate If you must be absent, inform instructor and ask classmate

to take detailed notes.to take detailed notes.**Finally: my promise to you…**Finally: my promise to you…

Why take this class?Why take this class?

Communication = #1 skill employers seekCommunication = #1 skill employers seek

Personal ValuePersonal Value

Professional ValueProfessional Value– DegreeDegree

BUT:BUT:– Transferable knowledge & skills keyTransferable knowledge & skills key

Organizational communication is…Organizational communication is…

the exchange of oral, nonverbal, and the exchange of oral, nonverbal, and written messages among people working written messages among people working to accomplish common tasks and goals.to accomplish common tasks and goals.

* Term paper topic

Why Organizational Why Organizational TheoriesTheories??

Organization of TasksOrganization of Tasks

Organization of WorkersOrganization of Workers

Understanding StructureUnderstanding Structure

Importance of CommunicationImportance of Communication

Providing Explanation for BehaviorProviding Explanation for Behavior

Organizational CultureOrganizational Culture

Values and NormsValues and Norms

Organizational MembershipOrganizational Membership

Distinctive PatternsDistinctive Patterns

Organizational Sense-MakingOrganizational Sense-Making

Stories, Myths, and LegendsStories, Myths, and Legends

Rites and RitualsRites and Rituals

* Term paper topic

The Organizational The Organizational FrameworkFramework

ValuesValues– Organizational Organizational

BeliefsBeliefs– Establishing ValuesEstablishing Values

Focus GroupsFocus GroupsSurveysSurveysConsultantsConsultants

– Vision and Mission Vision and Mission StatementsStatements

Communication EthicsCommunication Ethics– Social ResponsibilitySocial Responsibility– Complex IssueComplex Issue– Conflicting GuidelinesConflicting Guidelines– Consider OutcomesConsider Outcomes– Respect and EmpathyRespect and Empathy– Open CommunicationOpen Communication

* Term paper topic

Classical TheoryClassical Theory

Scientific Management: TaylorismScientific Management: Taylorism– Systematic Training and DevelopmentSystematic Training and Development

– Worker’s Ability and Job ResponsibilitiesWorker’s Ability and Job Responsibilities– Harmony and CooperationHarmony and Cooperation– Maximum OutputMaximum Output– Worker’s ProficiencyWorker’s Proficiency

* Term paper topic

Classical TheoryClassical Theory

Bureaucracy: Max WeberBureaucracy: Max Weber– Authority Structures vs. ControlAuthority Structures vs. Control

Charismatic authority of leaderCharismatic authority of leaderTraditional authorityTraditional authority

– history and normshistory and norms

Rational Legal AuthorityRational Legal Authority

– Rational Legal Authority: Basis of BureaucracyRational Legal Authority: Basis of BureaucracyPower at the Top of the HierarchyPower at the Top of the HierarchyFormalized Rules and PoliciesFormalized Rules and PoliciesAccepted and Expected Employee BehaviorAccepted and Expected Employee Behavior

* Term paper topic

Classical TheoryClassical Theory

StrengthsStrengths– Beneficial for Larger OrganizationsBeneficial for Larger Organizations– Defines Structure for Repetitive TasksDefines Structure for Repetitive Tasks– Provides Rules and RegulationsProvides Rules and Regulations

WeaknessesWeaknesses– Organizations as MachinesOrganizations as Machines– Impersonal View of WorkerImpersonal View of Worker

* Term paper topic

Humanistic TheoryHumanistic TheoryHuman Relations Theory Human Relations Theory – Hawthorne StudiesHawthorne Studies– Supervisors’ Encouragement and Supervisors’ Encouragement and

PraisePraise– Informal Groups and CamaraderieInformal Groups and Camaraderie

Human Resources ApproachHuman Resources Approach

– Worker MotivationWorker Motivation– Theory X and Theory YTheory X and Theory Y

* Term paper topic

Human Resources ApproachHuman Resources Approach

Theory XTheory X– Dislikes and avoids Dislikes and avoids

workwork– Not motivatedNot motivated– Need to be controlledNeed to be controlled– Job security importantJob security important

Theory YTheory Y– Enjoys workEnjoys work– Seeks responsibilitySeeks responsibility– Exercise self-controlExercise self-control– Work for self-Work for self-

satisfactionsatisfaction

* Term paper topic

Transactional vs. TransformationalTransactional vs. Transformational

TransactionalTransactional – Reactive Reactive – Responds in Responds in

punitive mannerpunitive manner– No news is good No news is good

newsnews

Transformational: Transformational: – ProactiveProactive– Charismatic Charismatic – Inspires Inspires

exceptional exceptional performanceperformance

  

* Term paper topic

Human Relations TheoryHuman Relations Theory

StrengthsStrengths– Considers Workers’ NeedsConsiders Workers’ Needs– Recognizes Importance of CommunicationRecognizes Importance of Communication– Values Supervisor-Worker RelationshipsValues Supervisor-Worker Relationships

WeaknessesWeaknesses– Workers’ ProductivityWorkers’ Productivity

* Term paper topic

Systems TheorySystems Theory

““It’s a systemic problem”It’s a systemic problem”

InterdependencyInterdependencySynergySynergyEnvironment Environment – PoliticalPolitical– EconomicEconomic– SocialSocial

Environmental Inputs and OutputsEnvironmental Inputs and OutputsOpen SystemsOpen SystemsClosed SystemsClosed Systems

* Term paper topic

Necessary Communication Necessary Communication SkillsSkills

Creative InsightCreative Insight

SensitivitySensitivity

Vision and FocusVision and Focus

VersatilityVersatility

PatiencePatience

Global AttitudeGlobal Attitude

Interactive Communication Interactive Communication ProcessProcess

Context and MessageContext and Message

Source (Encoding and Decoding)Source (Encoding and Decoding)

ChannelChannel

Receiver (Decoding and Encoding)Receiver (Decoding and Encoding)

FeedbackFeedback

NoiseNoise

Shared MeaningShared Meaning

* Term paper topic

The Communication ModelThe Communication Model

Shared Meaning

* Term paper topic

Reasons for Communication FailureReasons for Communication Failure

Inadequate InformationInadequate Information

Information OverloadInformation Overload

Poor-quality InformationPoor-quality Information

Poor TimingPoor Timing

Lack of Feedback or Follow-upLack of Feedback or Follow-up

* Term paper topic

Reasons for Communication FailureReasons for Communication Failure

Problems with ChannelsProblems with Channels

Incomplete CommunicationIncomplete Communication

Ineffective Goal SettingIneffective Goal Setting

Communication AnxietyCommunication Anxiety

Cultural BarriersCultural Barriers

Shared Meaning

* Term paper topic

etudesetudes

We will now take a 15 minute We will now take a 15 minute break and meet for the first break and meet for the first online chat session will take online chat session will take place.place.