Request comes from the authorised Email ID of the Corporate, it should be also looped in to other senior officials within their organisation.

If telephone call / should be backed up with a email confirmation before the execution of delivery. In case of exceptions like power issue etc – needs approval from Branch Manager to proceed.

The Coordinator on receipt of the request validates the Credit limits from the Credit Controller based on their current outstandings / expected sales for the day.

If amount exceeds the CH to be approached to initiate temporary enhancement and accordingly proceed with the request.

The request is entered in the Corporate register which is available with the coordinator to help them plan the routes for deliveries

Based on the SLA – documents are scanned and received – OTT transactions (Lerms scan received)

The request alongside the scanned documents forwarded to the Cashier for accounting the same.

The coordinator provides the Bill / currencies to the delivery staff and the same needs to be added to his delivery letter (authorisation letter)

The same is delivered to the traveller and the signature obtained on the A2 form and bill / Lerms letter collected.

In case the end traveller not available the process of delivery to the coordinator to be done based on our process of email intimation but again in consultation with the BM.

On return the documents alongside the bills are provided to the cashier / coordinator (depending on the size of the location).

The cashier verifies the signature and the document completion and accordingly gives acknowledgement to the delivery person in his slip.

In case of manual bills the internal process followed.

The Coordinator needs to update the non receipt of Lerms based on our agreed terms and provide the pending list every two days to coordinate with the Corporate.