code of honour nov 08
Post on 17-Oct-2014
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DESCRIPTION
This is a visual representation of why Terblanche Property Solutions (www.ttps.co.za) is a real estate business with a difference.TRANSCRIPT
Terblanche Property Solutions
Code of Honour
Our goal
To become one of the top 3 real estate companies measured by total property sales, rentals and market share in the Garden Route by 2011.
212 degrees
The Team
• The people who are making it happen
• You
Market Summary
• In the past 6 months in Mossel Bay:
– MacYoung closed
– Remax closed
– Rawson closed
– Sotheby’s closed
– Durr moved to smaller offices
– Bobby and other smaller agencies?
• We are growing
Why is that?
• Because of YOU!
• Are you proud of your achievements?
Why are we different?
• We stand for something
• Something bigger than ourselves
• We have values...
Our values
• We will respect ourselves and others in equal measure
• We will always act with irreproachable integrity
• We will continuously strive for service excellence
• As a matter of course, we will always go the extra mile
• We will always add value to our clients and thus to ourselves
What do values mean?
• They form the backbone of everything we do, say, think.
• They guide us in everything we do and so...
• We act in accordance with a Code
• A Code of Honour
Code of honour
• Respect:
– We are absolutely trustworthy
– We lead by serving
– We believe teamwork is essential to our success
– We are proudly loyal to this company and our colleagues
– We listen before we speak
– We believe in open communication
– We embrace absolute accountability
– We are humble
– We have an open-door policy
Code of honour
• Irreproachable integrity
– We do business fairly, honestly and lawful
– We are candid with ourselves and our colleagues
– We are consummate professionals
– We treat our customers and their info confidentially
– We say what we mean and do what we say
– We are transparent
Code of honour
• Continuous drive for service excellence
– We are obsessive about service excellence
– We will always exceed expectations
– We have a sense of urgency
– We will be specialists in our field and in our areas
– We will be on time, every time – no excuses asked and no excuses given
– We will answer every e-mail, call and letter in no more than 24 hours
Code of honour
• Going the extra mile, as a matter of course
– Good enough, to us, is not good enough
– We want to be the best at what we do
– We respect our competitors, but we are not overawed by them
– We know what our competitors are doing
– We will be better than them
Code of honour
• Adding value
– We know we exist because we provide a service
– Our customers are better off after dealing with us
– We exist to make a fair profit
– We will keep our costs down
This is our promise
• To our clients
• To our colleagues
• We will hold ourselves accountable
• We will be candid about keeping our promise
Only 1 question remains
• Are you ready to make it happen?