collabera europe limited
TRANSCRIPT
Collabera Europe Limited
Agenda
• Collabera- A Global Overview
• Operational Overview – UK
• Recruiting Model
• Resource Retention and Development
• Performance Reporting
• Collabera-Accenture Relationship
• Our Value Proposition
2
Collabera- A Global Overview
A Global IT Staffing & Services Firm
•Established in 1991, headquartered in New Jersey
• $525 million in revenue with ~ 9,000 employees
• 36 offices across 7 countries with 3 million active candidate profiles
•Unique onshore/offshore Staffing model
•Global staffing partner to 50% of our top clients 4
Critical Success Factors
•High touch employee care model
•Proprietary systems and metrics driven dashboards
•Over 75% of our clients rank us in their top 3 suppliers by performance
•Offices in US, Canada, UK, India, Malaysia, Philippines and Singapore
•Client-centric business model with competency-driven and client focused recruiting
5
Global Footprint
3 Proximity Development Centers in US
Morristown, NJ | Tampa, FL | Irving, TX
• Bentonville, AR
• Phoenix, AZ
• Pasadena, CA
• San Francisco, CA
• San Ramon, CA
• San Diego, CA
• Woodland Hills, CA
• Atlanta, GA
• Des Moines, IA
• Schaumburg, IL
• Holliston, MA
• Detroit, MI
• Minneapolis, MN
• St. Louis, MO
• Charlotte, NC
• Worthington, OH
• Herndon, VA
• Glen Allen, VA
• Redmond, WA
United States
Canada
Toronto United Kingdom
London
• Philippines
• Singapore
• Malaysia
• India
- Bangalore
- Baroda
- Mumbai
- Hyderabad
- Gurgaon
- Kolkata
- Trivandrum
APAC
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Operational Overview-UK
UK Operations Overview
• Fully functional office located in Central London
• Current team of 20 employees supporting UK operations
• Current headcount in the UK: 35
• Landed resources model - for highly skilled IT resources in the UK
• Integrated talent pool of 300,000 active profiles maintained globally
• Onsite/Offsite/Hybrid delivery models that can be customized to offer
a cost-effective delivery mechanism
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• Clients Supported in UK: IBM,
Jaguar Land Rover, Alcatel
Lucent, Verizon, Morgan Stanley,
Deloitte and more…
• Key Skills - Application
Development and Maintenance,
Infrastructure Management
Services, BI/DW, ERP Support,
Mobility & Wireless, QA Testing.
Cloud Services,
• Locations : London, Newcastle,
Leeds, Bristol, Liverpool,
Edinburgh and Glasgow
Services Provided in UK
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Permanent Placement
IT Services: CLASS
Master Vendor Program
Staff Augmentation
Infrastructure Management
ADM: Application Development
Management Services
QA & Testing
Emerging Technologies
Data Warehousing & Business Intelligence
Enterprise Resource Planning Management
Key technology skills serviced
Skill Group Skills covered
BI / DW Informatica, Microstrategy, DataStage, Cognos, Business Objects, Ab Initio, TIBCO, WebMethod, see*beyond, SAS, Teradata, Hyperion
Microsoft SharePoint, BizTalk, Moss, K2, VB, ASP, SQL, C#, asp.net, VB.net, VBA Developer, SQL developer, .NET
Testing Manual Testing, QTP, Rational Robot, Winrunner, Loadrunner, Performance Testing, Mercury ITG, Mainframe
Siebel Siebel Config, Siebel EAI ,EIM, Analytics, Siebel Administrators, Siebel CRM
Peoplesoft Peopletools 1, Peopletools 2, SQR, Crystal Reports, Envision, Integration Broker, Web services, PeopleSoft Functional - HR, Finance, CRM , EPM
SAP SAP Technical - ABAP, ALE / IDOC, Workflow , EDI, SAP Functional - SD , MM, PP, FICO, PM, QM, PS, PM, SRM, WM, APO, CIN, CS,SAP BI / BW,SAP BW/ BPCS, SAP - Netweaver, PI ( XI), EP, MDM,SAP SCM/HR, SAP CRM, SAP Basis/Security Admin
Admin Desktop, Network, Server, Storage, Service Desk, SMS / VOIP / ISMS
Oracle
Oracle PL/SQL / Forms / Report /Developer 2000,Oracle BRM, Retek , SCM, Oracle Apps Functional - Finance / HRMS / PA, Oracle Apps Functional - Procurement /Inventory / Purchasing / Distribution ,Oracle Apps Functional - Lease Management, Oracle Apps Technical - Order to Cash / AppWorx, Oracle/Unix, Pro*c, Shell Scripting, BPEL
J2EE J2EE Designer / Architect (PHP), Core Java, JSP , Servlets, WebLogic, WebSphere, ColdFusion, EJB, Struts, Hibernate, Ajax, SOA , Web services,
Infrastructure Management
DBA - Oracle / SQL/ Ingress / Informix / DB2 / DB2 UDB / Oracle Apps , Sybase, Teradata, PeopleSoft, IMS, Unix - AIX ( HACMP), Solaris ( Veritas), SCO Unix, HP, Linux, Wintel - AD Exchange, 2000 / 2003 Server, Application Server and Middleware Admin - WebSphere, WebLogic , Tuxedo , MQ Series, Administrators - SharePoint , BizTalk, Siebel, Mainframe, I -series, VM Ware, Citrix, Lotus Domino, Clearcase, InfoPath, Networking, Storage and Back up - EMC, Hitachi , EVA, Tivoli, Veritas, NAS, Legato , HP Data Protector , TIM TAM,MSI Packaging, SMS, CA - Unicentre, ITIL / ITSM - Change Manager / Configuration Manager / Capacity Manager , Problem, Incident and Release Manager ,Others- Information Security - CISSP, I Apps and Net cool
Legacy
Engineering - Catia V5, PDMLink, COMOS, Solidworks, PDMS , GIS, HMI, Content Management - Documentum, Livelink, Vignette, C, C++, Unix, VC++ , Embedded, CGI, Perl,Lotus Notes, Powerbuilder, Uniface, Remedy, Sourceforge, Clarity, PLM - Ematrix, Teamcentre, Mainframe - Cobol, CICS, DB2, VSAM , JCL , IMS , IDMS , DB2 , PL1, Natural / Adabas, AS/400, Microfocus Cobol, Transition Managers , Business Analyst.
BPO / KPO F & A -AR and Collections / AP , GL, Time & Expenses / Project Accounting / Management Reporting, Process Associate and Operators, Invoicing, HR Reporting , Invoicing, HRO - Payroll, L& D, Training, HR Reporting, Data Management , Accounts Financial.
Others Non IT, Cloud, Mobility, Big Data, Social Media Integration, etc.
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Recruiting Model
Client-centric business model driving performance
Dedicated teams trained
to meet your individual needs
Teams crafted specifically for each
client, using Collabera’s unique
Account
Mapping Process (CAMP)
Continuous investments in people,
systems, tools and processes specific
to your line of business
Stringent 4 stage candidate
qualification process
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Unique Talent Acquisition Model
24x7 recruiting Team of over 300
recruiters
Skill-based recruiting driven
by Technology Competency
Recruiting Units
Strong focus on retention
and performance of
employees with 50+
employee
care specialists
• Requirement to submissions
ratio > 95%
• Interview ratio > 33%
• Hire ratio > 24%
• 75% resource contract
renewals
• Low attrition ~ 12-14%
• 100% compliance on client
SLAs
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The Recruiting Differentiator • Focus on Emerging
technologies and
commonly consumed skills
Big Data & Analytics, Cloud,
Mobility, BI/DW, Java/.Net,
Oracle, SAP
• Improved placement
ratio ~ 45% as compared
to traditional staffing
• Reduces time to place
resources by 48 hours
or more
• Hire-Train-Deploy model:
Our workforce up-skilled
by in-house trainers.
(Java developer trained
on Hadoop)
Recruiters who talk the same language as the experts
• Deep pipeline of qualified candidates by skill and by region
• Recruiters with industry experience and certifications, not generalists
• Rapid response to resource requests
• Post placement workshops and networking, with SME support
• Sponsorship support for industry certifications
300,000 Active profiles,
globally 2,000+ Placements
in 2014
globally
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Tower Based Competency
Recruiting Model
• Cost
Collabera average rates
approx.
10% lower than peer suppliers
• Quality
Collabera’s Select %
is 20% higher than Industry
• Speed
Collabera’s average Speed
is best among peer suppliers
• Coverage
Collabera Response %
is highest among peer suppliers
15
Resource Retention & Development
Employee Retention and Care
Effective Resource
Management = Low
Attrition
• Recommend Collabera
to Friends > 91%
• Satisfaction with
Collabera > 93%
• Training > 88%
took advantage
Collabera employee connect “recognized as the best employer to work for - large” by SIA - 4 years in a row.
High Touch Model
• CARES – issue resolution
and escalation process
(consultants and client)
• Single POC
• Smooth on-boarding
• Timely issue resolution
• Expectation
management
• 1 ER for every 50 - 75
employees
• 100 + Employee Care
Specialists
Rewards & Recognitions
Star-performer awards | Spot awards
Referral bonuses & raffles | Project-end bonuses
Personal and
Career Development
• Reward and
recognition
• Training
• Mentoring
• Relocation and
Financial assistance
Effective
Re-Deployment Model
• Over 35%
redeployment
across clients
• < 10 days wait
• 15-day roll-off lists
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Resource Development
Talent Acquisition
Training
Talent Creation
• Social networking
• Employee referral bonuses & raffles
• Proactive pipelines for each recruiting tower and region
• Niche suppliers
• Warm benches for key skills
• Low-cost RDC’s
• Strategic tie-ups with technical training institutes like Skillsoft
TALENT CREATION ENGINE DRIVES TALENT ACQUISITION AND TRAINING
• Timesheets, Etiquette, On-premise guidelines, Payroll schedule, Benefits, etc.
• Need-based job-related Technical training (based on recommendations by hiring managers)
• Career development, Cross-training, Initiated Training
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Performance Reporting
Technology core to business
Integrated ecosystem of tools, systems and processes drive efficiency
Automated
Timecard
Verification &
Paperless Invoicing
Dashboards &
Reporting
Workflow
TOOLS
Calculators
SYSTEM & PROCESSES
PEOPLE TOOLS
PROCESSES
SYSTEMS
CARES
Ticketing
System CAFE Client
Feedback
Mechanism
Training
CBTs
PLACE
Partner
Portal
Resource
Data
repository
Performance
Mgmt,
Survey
System
Increased
efficiencies
Effective Project
Management
Reduced Costs
Risk Mitigation
Successful Transition
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Performance Reporting - Analytics & Dashboards
Collabera Executive
Management
National Account Manager
Recruiting Managers & Leads
Individual Recruiters
• Wage rate trends by
Job Role, Skill & Region
• Negotiation trends by
Job Role, Skill & Region
• Negotiation trends for
General vs. Special skills
• Competitive analysis of
lowest rates by Job
Role, Skill & Region
• Regional vs. National
trends.
• Secondary Market
research Executive dashboard
Advanced Analytics Recruiter dashboard
21
Collabera-Accenture Relationship
Collabera – Accenture Relationship
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Collabera was awarded
Accenture US–CX contract
#1 new supplier in the first quarterly review.
Ranked #1 among new
suppliers & #2 in list of
incumbent suppliers
Ranked #1 among new
suppliers and #2 in list of incumbent suppliers
Consistently ranked among
the top 2 vendors in the IT category.
Current Standing:
#1 in Tech
#1 in Non-Tech
No Scorecard FY 2014
Selected as Tier1 supplier for Products
OG, CMT OG, AT&T, BOA, Fannie Mae
and T-Mobile
Selected as Tier1 supplier
for FS-Banking/Others
OG, FS-Insurance OG, Public Services OG, Resources OG and Oracle
56 contractors during the first 6 months as a
supplier
Head count of 74 contractors
120+ resources in
No America & 80+
resources in India
Head count to 150, number of hires 247
Current Headcount
183, number of hires 212
Current Headcount
176, number of hires 185
Current Headcount
172
Our Value Proposition
Our Value Proposition
25
Del
iver
y M
od
el
• Scalable model – Core team augmented by additional teams to handle demand spikes
• Onsite/Offsite/Hybrid delivery models that can be customized to offer a cost-effective delivery mechanism
Bu
sin
ess
Mo
del
• TCUs and CLASS offering for high performance synergistic teams providing better governance, ownership & quality
• Client centric model; Engagements & recruiting teams tailored for each client
• Few and deep client relationships Strategic staffing vendors for Fortune 500 corporations
Op
erat
ion
al C
apab
iliti
es
• Powerful 24*7 Engine; Pioneered numerous best practices
• Stringent SLA’s - Top 3 vendors across 75% of our clients
Ret
enti
on
• “High Touch” resource retentions program which gives us the ability to attract & retain high quality talent – Retention closer to 90%.
• Recognized as “The Best Staffing Agency To Work For – Large” by SIA for 3years in a row
Rig
ht
Siz
ed F
irm
• Executive Oversight for all strategic engagements
• Scalable, agile, responsive and flexible.
• Aggressive pricing with Tier 1 team and infrastructure
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Partnering Together …
…working towards great beginnings with guaranteed success..