collaborate and maximize your success with sap enterprise
TRANSCRIPT
Collaborate and Maximize Your Success
with SAP Enterprise Support Value Maps
Matthias Wüst, Global Enterprise Support & Preferred Care, SAP SE
November 2016
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2Customer
A World of Change – A Digital World
Social NetworkMore than one billion
people are actively
engaged in social networks
MobileThere are now more
mobile devices on earth
than there are people
Big data50 billion devices will be
capable of connecting to
the Internet, resulting in an
explosion in the amount of data
CloudCloud computing -
bulk of new
IT spend
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 3Public
SAP Enterprise SupportProactivity from day one complementing first class issue resolution
Cloud
Proactive and
preventive support
On-Premise Hybrid
Across all
deployment optionsSAP Enterprise Support
CollaborationMission Critical
Support
EmpowermentInnovation &
Value Realization
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 4Customer
Enterprise Support value mapsEmbedded into SAP Enterprise Support Academy
SAP Enterprise Support Academy empowers you to build the
knowledge and skills needed to maximize the benefit of your SAP
solution, no matter your choice of deployment.
PLATFORM
We help customers easily
access SAP Enterprise Support
offerings.
PEOPLE
We help professionals stay up-
to-date by providing expert
content in various formats and
levels of detail, thus supporting
individualized “just-in-time”
learning.
PRACTICE
We help boost collaboration
between business and IT units
by explaining the SAP
Enterprise Support offerings for
the key roles in the different
functional departments.
Visit us at https://support.sap.com/esacademy
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 5Customer
Accelerated
Innovation
Enablement
(AIE)
Expert-guided
Implementations
(EGI)
QuickIQs
Continuous Quality
Check and
Improvement
Services
Best Practices
Meet-the-Expert
sessions
(MTE)
Guided
Self-Services
(GSS)
Meet-the-Expert
Replay Library
Guided-Discovery
Tutorial
SAP Enterprise Support AcademyDelivery Formats
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 6Public
SAP Enterprise Support Value MapsHow do you find the right services to reach your objective?
SAP Enterprise Support comprises a vast
portfolio of services and tools.
But how do you find those that are
meaningful and relevant to reach your
objective?
Similar to a vehicle navigation system,
SAP Enterprise Support value maps help
you to discover the best route to achieve
your objectives and ultimately arrive at
your final destination.
SAP Enterprise Support value maps
Meet-the-expert
Continuous quality check
Expert-guided implementation
…
QuickIQ
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 7Customer
SAP Enterprise Support Value MapsYour fast lane to support expertise
Select the SAP Enterprise Support value map topic that addresses your business
challenge, discover your individual roadmap, use the SAP Enterprise Support
offerings step-by-step to reach your objective.
On-demand expertise through a cloud-based social collaboration platform
(SAP Jam), connects you directly with SAP experts and peers – also available on
your mobile device.
Social Collaboration
Obtain guidance from the SAP support experts who moderate each value map
group.Expert Access
SAP Enterprise Support value maps help you quickly identify the relevant SAP Enterprise Support
services, tools, and expertise for your business needs.
DE
LIV
ER
AB
LE
S
Guided Approach
Build the knowledge and skills you need to successfully manage your transformation
to the digital economy.Empowerment
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 8Public
OBJECTIVE
ACHIEVED
SAP SuccessFactors Cloud Value MapObjective-based approach*
Questions/ functional help required?
Functional experts collaborate via SAP Jam
PLAN / EVALUATION -
SOLUTION DESIGN
MTE: Full cloud and side by
side Integrations Overview
MTE: Integration solution
advisor methodology
MTE: SAP SuccessFactors
Integration Overview
“Employee Central”
…
01
BUILD – INTEGRATION
TESTING & GOLIVE
MTE: Full cloud and side by
side integration overview
MTE: Full cloud and side by
side integration “technical
deep dive”
CQC: Continuous Quality
Check for Implementation
(Analysis Session)
…
02
RUN – POST GOLIVE
SUPPORT
CQC: Continuous Quality
check for Implementation
(Verification Session)
MTE: SAP SuccessFactors
Integration – Customer
GoLive Best Practices
…
03
OPERATE,
OPTIMIZE & INNOVATE
SAP Enterprise Support
Report Cloud Edition
Continuous Quality
check for Optimization
EarlyWatch Check
BP: Technical Monitoring:
Setup End User Experience
Monitoring for Hybrid
Scenarios…
04
* Not all steps in value map mentioned here
Check out our new Value Map Tutorial (also available for download)
SELECT YOUR
OBJECTIVE e.g., Choose the
appropriate integration
methodology and data
migration strategy
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 9Customer
* Estimates are based on current experiences considering average SAP basis and SAP Solution Manager knowledge on customer side. Estimations are based on past experience and 1 FTE with 20% of time dedicated.
SAP SuccessFactors Cloud Value MapRequired investment from customers*
OBJECTIVES HUMAN RESOURCES(100% workload)
TIME PROJECT DURATION (summarized effort)
Learn about getting started with SAP SuccessFactors 1 FTE 5 hrs 1 week
Consider the security and privacy implications
with SAP SuccessFactors1 FTE 4 hrs 1 week
Discover the value, roadmap recommendations, and best
practices to extend business scenarios1 FTE 4 hrs 1 week
Choose the appropriate integration methodology and data
migration1 FTE 12 hrs 3 weeks
Safeguard the Go Live through GoingLive Analysis and
Verification1 FTE 4 hrs 1 week
Manage, monitor, and optimize the business outcomes 1 FTE 6 hrs 2 weeks
Implement an end-to-end incident and escalation management
process1 FTE 4 hrs 1 week
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 10Customer
SAP Enterprise Support Value MapsSocial business collaboration with SAP Jam
Customer
Direct access to SAP
Support experts
Discuss and exchange
ideas with other
customers across
different geographies
Fast SAP best practice
responses
Exclusive access for
SAP Enterprise Support
customers
Share expertise and
provide guidance
Get direct customer
feedback
Scalable social support
SAP
SAP Jam
On-demand expertise through a cloud-based social
collaboration platform
Learn more about SAP Jam >
SAP Jam is also available on your mobile device
https://jam4.sapjam.com/ X
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 11Customer
Cloud Value Maps
SAP JAM Collaboration
SAP S/4HANA Cloud Edition
SAP SuccessFactors
Application Lifecycle Management (ALM) Value Map
Technical Monitoring & Alerting
Change Control Management
Test Management
Further general available Value Maps
SAP Solution Manager Setup
SAP S/4HANA & SAP HANA
SAP Fiori & Digital Platform
Business Decision Makers
Analytics Solutions
Data Volume Management
Security
Custom Code Management
Available SAP Enterprise Support Value Maps
SAP Enterprise Support value maps
https://support.sap.com/valuemaps
Ge
ne
ral A
va
ilab
ility
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 12Customer
SAP Enterprise Support Value MapsMobile Access
Drive anytime, anywhere social business
collaboration with SAP Jam Mobile.
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 13Customer
SAP Enterprise Support Value MapsSelected customer benefits
20% Savings on system
migration effort 1
20% Reduction in custom-
code management 3
30% Higher business process
performance 2
Today, more than 3,500 customers –
representing more than 5,100 users –
rely on SAP Enterprise Support value
maps.
More than 95% of our customers
agree, that SAP Enterprise Support
value maps help increase
transparency of the SAP Enterprise
Support portfolio. 7
More than 90% of our customers
agree, that SAP Enterprise Support
value maps help to eliminate
predefined pain points and address
their business challenges. 7
40% Faster planning 2
30% Reduction in searching
efforts 5
5% Performance
optimization 4
SavedSeveral days of
configuration effort 5
Innovation without disruption 6
ReducedThird-party consulting
fees 4
Sources: SAP Customer References: 1 Dongkuk Steel Mill; 2 Join-Auto; 3 Ipragaz; 4 Adelaide Brighton; 5 Toronto District School Board; 6 Komatsu Cummins; More customer references7 Results based on a survey, conducted amongst SAP Enterprise Support value maps customers
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 14Customer
SAP Enterprise Support Value MapsWinner of 2016 Brandon Hall HCM Excellence Award!
Our Main Features & Values
The SAP Enterprise Support Value Maps program, powered by SAP Enterprise
Support Academy, won the silver award in the Brandon Hall Group's HCM
Excellence Awards Program for Best Advance in Creating an Extended
Enterprise Learning Program- the most prestigious award in the industry!
This is a strong testimony that value maps help customers to drive digital
transformation, unlock business value and realize measurable benefits. It
also proves that our approach of providing value to customers in a 1:n manner
is smart and yields the right results in a very scalable fashion.
Our Honor
Navigate to solutions with
simplified expertise access
Unique environment for customers to
gain expert guidance
Reduced time to value, through social business collaboration via SAP JAM
Elite innovator within Human Capital Management
Drive evolution of support services and
IT training to transform the business
Address the next generation of
corporate learners, suit today’s
learning style and various needs
“Winning a
Brandon Hall
Group ExcellenceAward means an
organization is an elite
innovator within Human
Capital Management. All award
winners have to demonstrate a
measurable benefit to the business,
not just the HCM operation. That’s an
important distinction. Our HCM award
winners are helping to transform the business.”
- Rachel Cooke, Chief Operating Officer of Brandon Hall
Group & head of the awards program
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 15Customer
SAP Enterprise Support Value MapsGet started today
SAP Enterprise Support AcademySAP Enterprise Support Value Maps are embedded in the SAP Enterprise Support Academy.
https://support.sap.com/valuemaps
Ge
t sta
rte
d to
da
y! https://support.sap.com/valuemaps X
Get an overview
Learn more about objectives, project duration and
benefits
Find all generally available SAP Enterprise Support
value maps
Receive latest news and information about
upcoming pilots
Sign up
SAP Enterprise Support value maps landing page
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 16Customer
SAP Enterprise Support Value MapsThree simple steps to register
https://support.sap.com/valuemaps X https://support.sap.com/valuemaps X https://support.sap.com/valuemaps X
Step 1 Step 2 Step 3
Click on ‘Sign up here’ Choose ‘Value Map topic’ and
‘objectives’
Provide your ‘Contact Details’ and
click on ‘Next’ & ‘Finish’
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 17Customer
How to get the most out of your SAP Investments in SAP SupportWebinar Series October – December 2016 (1/2)
Oct. 26, 2016
10:00 (CEST)SAP Support Offerings
SAP Support Tools
Wassilios LolasYou Don't Know What You Don't Know – Understand and Get
More Value from Your SAP Support Investment
Improve Your Business Outcomes
with SAP Enterprise Support
What Every Customer Should Know:
Essential Tips on SAP Incident Processing
Wassilios Lolas
Ariane Hebecker
Optimize Projects and Enhance Your Landscape
with Continuous Quality Checks
Matthias WüstCollaborate and Maximize Your Success
with SAP Enterprise Support Value Maps
Steffen ErbachA Smooth Journey to SAP S/4HANA
with SAP Enterprise Support
Jonna Smart
Nov. 8, 2016
10:00 (CET)
Nov. 9, 2016
10:00 (CET)
Nov. 15, 2016
10:00 (CET)
Nov. 2, 2016
13:00 (CET)
Nov. 2, 2016
16:00 (CET)
Register at www.sap.com/k4u
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 18Customer
How to get the most out of your SAP Investments in SAP SupportWebinar Series October – December 2016 (2/2)
Nov. 17, 2016
11:00 (CET)
SAP Training/Learning
CCoE and ACCoE
Cay RademannSAP Solution Manager 7.2 – Enter a New Era
SAP ONE Support Launchpad:
Personalized Access to the Support World
Managing Long-Term Value Realization
with SAP’s Control Center Approach
Arno Helmling
Joerg Rudat
Increase Your IT and Business Users’ Skillset and Maturity
at No Additional Cost
Steffen ThiemFast-Track Your Path to Discovering SAP Innovations
Wolfgang SchatzThe CoE of the Future:
Secure the Value of your SAP Investment
Heike Laube
Dec. 1, 2016
10:00 (CET)
Dec. 7, 2016
10:00 (CET)
Dec. 13, 2016
10:00 (CET)
Nov. 22, 2016
14:00 (CET)
Nov. 29, 2016
10:00 (CET)
Discover SAP
Innovations
Register at www.sap.com/k4u
Thank you
Contact information:
For further details, please
contact your SAP Enterprise
Support Advisor or send an
e-mail to:
Matthias Wüst
Senior Support Engineer
Global Enterprise Support & Preferred Care
SAP SE
Digital Business Services
Mobile +49/160/ 90819550
E-Mail [email protected]
AppendixSelected Customer References
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 21Customer
Adelaide Brighton: Achieving Smooth Upgrades and Better
Performance with Help from SAP® Enterprise Support
ReducedThird-party consulting fees
5%Performance optimization
5%Faster database access overall
“We successfully completed the SAP ERP upgrade project without any major downtime. Our SAP
Enterprise Support advisor was involved in the project right at the planning phase and helped our team
ensure that all the right information was obtained at the right time. The assistance provided by SAP
Enterprise Support reduced our third-party consulting fees.”Mark Tosolini, Group IT Manager, Adelaide Brighton Ltd
Company
Adelaide Brighton Ltd
Headquarters
Adelaide, Australia
Industry
Mill products – building materials
Products and Services
Manufacture of integrated
construction materials and lime
production
Employees
1,400
Revenue
A$1.34 billion
(US$ 935.85 million) in 2014
Web Site
www.adbri.com.au
Objectives
• Improve operational efficiency and reduce costs
• Maximize software investments by keeping enterprise resource planning systems up-to-date with the latest enhancement packages from
SAP
• Upgrade to the latest version of the SAP® ERP application with minimal downtime
Why SAP
• Current user of SAP ERP modules for finance, accounting, materials management, production planning, and sales and distribution as well
as SAP Solution Manager
• SAP Enterprise Support offerings, which offer expert services and advice that are vital to planning and establishing a smooth upgrade
road map
• Direct access to SAP software developers and subject-matter experts using SAP Enterprise Support value maps
Resolution
Data volume optimization assessment services, the custom code maintainability check, the SAP Upgrade Assessment service, the SAP
EarlyWatch® Check service, and the SAP GoingLive and SAP GoingLive Check services
Benefits
• Minimal risk of extended downtime during the upgrade weekend
• Access to all the installation guides and documents provided by SAP Enterprise Support
• System compatibility requirements that were adequately met
• Removal of any barriers to realizing the benefits of SAP product innovations
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 22Customer
Sanitarium: Maintaining a Healthy IT Landscape
with SAP® Enterprise Support Value Maps
Company
Sanitarium Health & Wellbeing
Headquarters
Berkeley Vale, New South
Wales, Australia
Industry
Consumer products
Products and Services
Health food products including
cereals, nondairy beverages,
spreads, and liquid breakfasts
Employees
1,100
Web Sites
www.sanitarium.com.au
www.sanitarium.co.nz
Top objectives
Roll out new security profiles to users efficiently and cost-effectively
Improve authorization settings to meet updated compliance standards
Increase knowledge in security best practices for the core IT Team
Resolution
Used SAP® Enterprise Support value maps for security to help guide the building of a solid protection plan forthe IT landscape
Took advantage of the SAP Solution Manager application management solution to gain insight into solutions and implement automation
Joined social collaboration networks moderated by SAP Enterprise Support advisors to connect with SAP solution experts and gain knowledge
Key benefits
Clear, needs-specific execution plan for future security implementations
Better understanding of security audit requirements
Greater business process efficiency, resulting in lower costs and higher user productivity
Allocation of resources toward projects that are focused on innovation
“There’s so much information out there on security and it’s scattered all over the place. These SAP
Enterprise Support value maps are rapidly becoming our go-to place for help with our SAP solutions.
They’ve helped us get clarity on how to effectively use support for our specific needs on security.”
Mr. Alan Myers, IT Business Process Manager, Sanitarium Health & Wellbeing
1000sOf dollars saved on consulting fees
1 levelIncrease in the governanceof SAP software access with minimal process overhead
30%Reduction in effort searching for security-related information for SAP solutions
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 23Customer
Reducing Custom Code with SAP® Enterprise
Support Value Maps and SAP Solution Manager
Company
Solen Cikolata Gida Sanayi ve
Tic. A.S.
Headquarters
Gaziantep, Turkey
Industry
Consumer products – food
Products and Services
Chocolate and cocoa products
Employees
1,700
Revenue
US$4 million
Web Site
www.solen.com.tr
Partner
SAP® Active Global Support
organization
Top objectives
Reduce unused custom code and increase code quality
Build a monitoring process for managing custom code
Move closer to the standard for SAP solutions to ease upgrade projects
Resolution
Leveraged the SAP Enterprise Support value map for custom code management
Set up code quality checks with tools for code inspection from SAP
Identified cloned objects from SAP software that could be replaced with a more current version of the standard code
object from the SAP solution
Key benefits
Greater visibility of custom code quality, quantity, and usage from creation through retirement
Lower total cost of ownership
Lower risk to daily operations due to inefficient code
Fewer production errors in custom objects
Greater understanding of objects affected by changes like upgrades
"We leveraged the SAP Enterprise Support value map for custom code management to get full transparency
regarding quality and usage of custom code. We are now proactively monitoring custom code with the SAP
Solution Manager application management solution. The value map helped establish best practices, which we
will continue to follow.“
Hakan Edis, IT Director, Solen Cikolata Gida Sanayi ve Tic. A.S.
42%Improvement in the quality of custom code objects
13%Fewer custom code objects
13%Of custom code objects move to the standard for SAP solutions
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 24Customer
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