collaboration architecture design: workspace or workplace – it’s all about the user experience
DESCRIPTION
The key to a successful collaboration deployment is an amazing user experience where the user does not even notice the technology. The key to this user experience can be summed up as Simplicity, Consistency and Reliability. For more information please visit our website here: http://www.cisco.com/web/CA/index.htmlTRANSCRIPT
Workspace or Workplace It’s All About The User Experience T-CL-13-I
Nicky Kearns, Consulting Systems Engineer
@ciscokearns
facebook.com/Ciscokearns
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A Story about Photography
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Workplace Workspace
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TelePresence Adaption – Three Tenants
Simplicity
Consistency
Reliability
Simplicity
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Time
Day in the life of a collaboration experience
10
Planning
the call
SIMPLICITY
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Planning the call – CMR Non-Scheduled
11
I have my
Bridge
Number
SIMPLICITY
Let me send it
in an invite
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Planning the call - Outlook Scheduled
12
I schedule
using Outlook
Let’s invite
people and
rooms!
Participants simply
show up and
meeting is ready
SIMPLICITY
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Planning the call - Browser Scheduled
13
I don’t use
Outlook
There’s a simple
web page I can
use…
• Invite by email
• Invite by Outlook event (copy/paste)
SIMPLICITY
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Planning the call - Browser Scheduled
14 Participants simply
show up and
meeting is ready
Now I just
send the email
confirmation!
SIMPLICITY
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Time
Day in the life of a collaboration experience
15
Planning
the call
Setting up
the call
SIMPLICITY
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Starting a meeting – One Button to Push
16
SIMPLICITY
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Dialing should be simple and obvious!
17
Dialing a number
Looking up a contact
SIMPLICITY
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Calling someone – Old School v’s Millennials
18
Dial a URI
Feels like email
Matches IM and email experience
Scales beyond organisation
Dial a number
Same as dialing a phone
Or use address book to look it up
Either way, easy and familiar
SIMPLICITY
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B2B dialing – some examples
19
Internet
PSTN
E.164 Rules!
CompanyA
CompanyB
CompanyC
Dial either 56789 or
MeetingRoom1
604-632-6322
Dial 1-604-632-6322
PSTN call, audio only
Dial [email protected]
SIMPLICITY
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Time
Day in the life of a collaboration experience
20
Planning
the call
Setting up
the call
During the
call
SIMPLICITY
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During the Call - Presenting
21
Two considerations:
1. Single vs Dual screen?
2. How easy is it to present?
SIMPLICITY
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During the call – Layouts
22
SIMPLICITY
Our most popluar line:
The ‘Filmstrip’
Indicates active speaker
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See Everyone Hear Everyone Personal
HiFi and Spatial
“Intelligent” SIMPLICITY
Speaker tracking BYOD Autosense
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It’s not always about you!
24
SIMPLICITY
Manual Control Automatic Control
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Who’s lookin’ at ya baby
25
SIMPLICITY
Backlight problem ‘Beetlejuice’ effect
What did he say?
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Time
Day in the life of a collaboration experience
26
Planning
the call
Setting up
the call
During the
call
After the
call
SIMPLICITY
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After the meeting – Managing the Recording SIMPLICITY
CONSISTENCY
28
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What does Green mean? CONSISTENCY
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CONSISTENCY
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Nothing to Adjust - Lighting
31
CONSISTENCY
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Nothing to Adjust - Sound
32
CONSISTENCY
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Nothing to Adjust
33
• Dual Screens
• Camera view
CONSISTENCY
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What about the Personal Endpoints
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Use self-view – No shrunken head
Users will learn organically
Same inside or outside network
CONSISTENCY
RELIABILITY
35
‟The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy”
• Thomas J. WatsonFounder, IBM Corp.
RELIABILITY
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House of Cards? Or Stone?
37
Endpoint
Infrastructure
Network
User
RELIABILITY
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House of Cards? Or Stone?
38
Endpoint
Infrastructure
Network
User
User knowledge
Helpline
Environment
RELIABILITY
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House of Cards? Or Stone?
39
Endpoint
Infrastructure
Network
User Provisioning from Prime
Manage from CUCM (TMS)
Fix key parameters
Lock down from users
Single firmware image
Integrate to rooms?
Protect cabling
RELIABILITY
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Provisioning Endpoints
40
Unified
Communications
Manager
TelePresence
Management
Suite or Prime
Collaboration
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Manage Endpoints
41
IN CONCLUSION
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See Simplicity, Consistency, Reliability in action Visit the Collaboration Booth
43
Full integrated solutions – Easy, consistent and scalable
= NEW
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One Major Risk to Consider
44
When HDTV came along….
…there’s no going back!
